Within a year, USC have enhanced various system administration tasks. From length file and database interrogation, we are now running with a proactive instant alerting process where incidents are captured and actioned before staff and students are impacted. A number of commercial, open-source and in-house tools have been utilised to facilitate these improvements and sights are now set on shifting to self-healing incidents. Delivered at Innovate and Educate: Teaching and Learning Conference by Blackboard. 24 -27 August 2015 in Adelaide, Australia.