Bawinile listening and speaking skills
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This document discusses the importance of listening and speaking skills. It notes that listening is one of the most important types of on-the-job communication as it can improve work quality and boost productivity. The document then outlines the four steps of listening: attending, understanding, remembering, and responding. It also lists different types of listening and provides guidelines on speaking and listening, focusing on the speaker, listener, message, and delivery. Finally, it provides tips for effective speaking.
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Bawinile listening and speaking skills
- 1. Bawinile Mafantisi Ntuli 201232300 LISTENING AND SPEAKING
- 2. Importance Of Listening Listening is the most frequent, perhaps the most important type of on-the-job communication. Listening on the job is not only frequent, it is very important as well. Listening can improve work quality & boost productivity. Poor listening leads to innumerable mistakes because of which letters have to be retyped, meetings rescheduled, shipments rerouted.
- 3. Four Steps of Listening The listener simply attends to the speaker to hear the message. This depends on the listener’s vocabulary, knowledge, experience and so on. At this stage the listener decides what to do with the received information. The listener’s response to the message may be in words or in body language
- 4. Types Of Listening Active listening Selective listening Emphatic listening Ignoring listening
- 5. Guidelines to speaking and Listening The Four Major Factors speaker
- 6. Types Of Speaking Imitative Intensive Responsive Transactional Interpersonal extensive
- 7. Guidelines to speaking and listening Four Major Factors The Speaker
- 8. Guidelines to speaking and Listening and Speaking Cont.…… The Listener
- 9. Guidelines to speaking and Listening and Speaking Cont.…… The Message
- 10. Guidelines to speaking and Listening and Speaking Cont.…… The Delivery
- 11. Tips For Speakers Know what you want to say Be direct to the point Speak at a moderate pace Look at the listener in the eye
- 12. References By EstefiCabreraMorales By: Anandlihanar By: Khun Khru By : Baislrm By: Asaviski By: Manzaneque