Susan Brown, Manchester Metropolitan University - HOlink 2018 - vrijdag 8 juni - sessieronde 5 - Cambridge 27

2. Attendance Monitoring
Not because we have to!
Supporting Student Success

3. • Founded in 1824
• 34 000 Students
• 4 400 Staff
• 6 Faculties (2 campuses)
• 65 Buildings (over 200 000m2)
Institution profile

4. • International Student Visa Reporting (We 'have to'!)
• Retention Rates
• Progression Rates
• Early identification of students who are starting to disengage
Project drivers

5. Student Engagement Monitoring - Framework
• Measures for early identification of struggling students
• Early interventions to target & support those students
• Systems for monitoring & reporting student progress
• Business process design to highlight institutional best practice
• Supportive not punitive

6. Student Engagement Monitoring – Business Process Design
• Governance
• Overcoming collegiate practices
• Centralised timetable
• Centralised processes
• Disseminating best practice
• Training 4000 staff
• Responsive to staff engagement

7. Student Engagement Monitoring - Measures
• Moodle Engagement
• Submitting Coursework on time / Attending assessments
• Coursework / Assessment Marks
• Attendance

8. Supporting
students to
succeed
Attendance rate vs. Overall mark (2015/16 pilot)

9. Student Engagement Monitoring - Interventions
• Trigger Warning 1
• Friendly email based on attendance
• Trigger Warning 2
• Appointment email (all measures)
• Meeting
• 2nd Meeting Opportunity
• Students at risk of failure procedure (formal process)

10. Student Attendance Monitoring – Timeline
Baseline – Self registration for International students
Year 1 (14/15) – Small Pilot Simac Presto
• Level 3 Foundation & some Level 4 cohorts
• Self registration not scalable
Year 2 (16/17) – Lareger Pilot Simac Presto
• Level 3 Foundation & some Level 4 cohorts
Year 3 (17/18) - Implementation
• All Level 3 & 4 cohorts (and Level 5 pilot cohorts)
Year 4 (18/19) - Business as usual
• All level 3, 4 & 5 (and Level 6 pilot cohorts)

11. • Founded in 1824
• 34 000 Students
• 4 400 Staff
• 6 Faculties (2 campuses)
• 65 Buildings (over 200 000m2)
Institution profile

12. Student Engagement Monitoring - Systems
• Attendance Monitoring

13. Student Engagement Monitoring - Systems
• Student Engagement Monitoring Dashboard

14. Student Engagement Monitoring – Challenges
• Systems or processes
• Autonomous faculties
• Planned vs. Reality

15. Student Engagement Monitoring – Bonus Consequences
• Centralised record for trend analysis
• Improved data quality feedback loop
• Real time space utilisation
• Potential for improved scheduling
• Schedule the most interesting lectures in the least popular
time slots?

16. Student's story
(they don't mind touch cards)!
16

17. No 'average students'...
Struggling to adapt to life at Uni
Some additional support needed
17

18. Weekly timetable reminder
18

19. ...Hit ‘reply’
19
Trigger 1 email

20. • International Student Visa Reporting (We 'have to'!)
• Retention Rates
• Progression Rates
• Early identification of students who are starting to disengage
Project drivers

23. Invite to support appointment

24. Student Engagement Monitoring – ‘Success’
Hi Natalie, I am aware that I have missed some
lessons. I appreciate that the university is
concerned and is willing to help. I have had a
family emergency...
That was good of the University to notice that
I'm struggling and happy for the opportunity to
have an appointment...

25. Tutor's story
25

27. Takes time to get used to taking registers consistently
Love the analytics and engagement data at fingertips
Like the human input into the process
Meeting the Team made a big difference
27

28. 1.Take a register!

29. 2. Access reports!

30. 3. Take part in Student Early Warning led by the engagement team!
Algorithms, on-site SQL
databases, the VPN tunnel
cloud
Communication avenues,
sign-posting, linking student
services, student
appointments

31. Student Engagement Monitoring – ‘Success’

32. Further information
For Staff
• http://www.celt.mmu.ac.uk/sem/
For Students
• https://www2.mmu.ac.uk/attendancefaq/

33. Student Engagement Monitoring - Framework
• Measures for early identification of struggling students
• Early interventions to target & support those students
• Systems for monitoring & reporting student progress
• Business process design to highlight institutional best practice
• Supportive not punitive

34. PrestoFlow
Process support and management:
• Flexible baked in workflow system
• Supports processes, policies and
procedures
• Holistic engagement (VLE, marks,
hand-in’s etc)
• Initiates workflow upon defined
triggers being met

38. Create triggers
Institutions can
determine what
actions need to be
taken based on the
measurements. With
our intelligent
software this is made
easy to configure and
create triggers and
workflows
Video, click on image to start

39. Handle triggers
Every trigger is
linked to an action.
With every action it
is clear what steps
need to be taken.

40. Student Engagement Monitoring – Business Process Design
• Governance
• Overcoming collegiate practices
• Centralised timetable
• Centralised processes
• Disseminating best practice
• Training 4000 staff
• Responsive to staff engagement

41. Anything I can
clarify?