Student Success Plan Learner Relationship Management Tech Review
Student Success Plan Learner Relationship Management Technology Review Shawn Gormley Web Architect, Sinclair Community College Drew Wills Systems Architect, Unicon, Inc. Russ Little Manager, Web Systems, Sinclair Community College 2012 Jasig Sakai Conference
Learning OutcomesParticipants will learn…• About the Student Success Plan Application• How the technology supports Learner Relationship Management• How the technology integrates with other tools• How you might get involved with collaboration or adoption of the Student Success Plan
What is the Student Success Plan (SSP)?The SSP is a software system and process for studentsuccess, designed to increase the persistence, success, andgraduation rates of targeted students.Through holistic counseling, web-based supportsystems, and intervention techniques, students who are atrisk of failing in college are identified, supported andmonitored.Tools Include: •Case Management Software •Early Alert •Student Interface •Student Information System (SIS) Integration •Reporting Tools / Data Collection
Why you might want to use SSP? Improve student retention & success Increase graduation rates Implement a systematic, comprehensive counseling and intervention process Implement an Early Alert intervention process Develop and maintain referral sources for addressing student challenges and opportunities Remove silos between offices that support students Create self help tools to connect students to resources that help them overcome challenges to their success
How does the SSP process work?• Students are identified – Diagnostic Tools, Predictive Models, Demographics – Student Intake• Identified students are provided holistic Coaching, Counseling & Advising – Journal, History – Individual Plans of Action• Web-based support systems and intervention techniques assist in removing barriers to success – Early Alert (Faculty, Coaches, Staff) – Student Self Help Tools
Pathways to Completion (PTC) Sinclair CC Process for “At-Risk” Students • Get accurate and timely information • Receive consistentPreventative Belief that services and appropriateand proactive students referrals support should: • Develop an action plan • Have a consistent relationship • Know they matter
Emphasis of PTC Increase persistence, success, and graduation rates of at-risk studentsPopulation• New, degree seeking students taking two or more developmental education classes• Income at or below federal poverty level• Undecided
Goals• Identify, support, and monitor these students• Implement systematic, comprehensive counseling intervention process• Develop a comprehensive community and college resource/referral guide• Develop a web-based case management system
Quarter to Quarter SSP Retention (Fall 10 to Winter 11)• 37% higher rate of retention compared to students who qualified for the program but did not participate• 26% higher rate of retention than students not designated “at-risk”.
First Term Course Success Rates (Fall 10 to Winter 11)PTC “Transitioned” SSP studentshad first term success rate of 97%compared to 59% for studentswho qualified for the program butdid not participate and 79% forstudents not designated “at risk”.
Transitioned SSP Students Five times more likely to graduate within 6 years (2005-2011)
PTC Conclusions/Evidence of Impact In Sinclair’s experience, students who are involved with technology supported (SSP) case management: Are more likely to: • Return next term • Complete courses successfully • Have higher G.P.A. • Be enrolled two years later • Graduate
Student Groups Served by SSP• Originally designed to manage “At-Risk” student populations, SSP has been expanded to provide Case Management to many more groups: • Counseling Services • Disability Services • High School Students • Distance Learning • Specific Campus Locations • Displaced Workers • Any population you want to case manage
Introducing uPlatform• Jasig SSP leverages the uPlatform concept• We use uPortal technology for things like...• This approach lets us to focus on our core mandate• And it gives us several features & integrations we might not have managed until much later
Benefits to Collaboration• Proven application & process• Proven adoption by other colleges• Proven vendor partners with years of experience supporting education and student service related projects• Large foundation sustainability (Jasig)• Community governance, resource sharing, and benchmarking• Demonstrated impact on student outcomes
On the Horizon• Provide integration with Outlook or other scheduling applications – Exchange Calendar Portlet• Predictive models for Early Alert• Additional Communication Tools – Notifications Portlet – Simple Content Management Portlet – Tips Portlet• Internationalization• Social Media
Where to get SSP?• Available on GitHub• Two Flavors –Full Application –Portlet
What resources are available to help me?• Wiki – Install docs – Configuration docs – API docs• Local documentation• Jira
How can I learn more?Answering in-depth questions in the AtlantaBallroom from 5:15 – 6:45: Student Success Plan – LearnerRelationship Management Software Demo &Overview of TechnologyContact: Russ Little – Sinclair Community College Email: email@example.com
Questions/IdeasThank you for your participation. We hopethe ideas shared will benefit all.
SSP Awards• 2012 ITC Awards for Excellence in eLearning - Outstanding Student Services• 2010 NASPA Grand Gold (for Early Alert)• 2009 NASPA Grand Silver, Gold in Category• 2008 NACADA Program Merit Award• 2008 NASPA Grand Silver and Gold Awards• 2007 Bellwether Finalist Award - CC Futures Assembly• 2006 MetLife Best Practice College Award• 2005 Macromedia Higher Education Innovation Award• 2005 National Council for Student Development Exemplary Practice Award• 2005 League for Innovation Terry O’Banion Shared Journey First Place Award• 2004 Educause Excellence in Information Technology Solutions Award
Established Track Record• Application, process and outcomes• 10+ years of experience• 11 National Awards• 35,000+ students served at SCC• Adopted by 5 other colleges• Holistic case management model• Measurable student Action Plans