3. The Online Registration System
• Service commenced in 2010
• Service utilizes JAVA programming & ORACLE encryption
• Primary Objectives
1. Faster
2. Reliable
3. Instantaneous Provision of Course Data
4. Improved Handling During Registration Period
5. Facilitate Student Ease
4. The Purpose
• Primary Purpose
Determining Level of student Satisfaction or Dissatisfaction
Causes of Satisfaction/Dissatisfaction
• Secondary Purpose
Suggesting Alternatives for Improvement(if Required)
5. The Hypothesis
• Null Hypothesis: Students are satisfied with “Online
Registration” System
• Alternate Hypothesis: Students are Not Satisfied and system
has not met objectives.
8. References used
• Burton, L. (n.d.). Student experiences in online courses.
• Oczypok, K. (2005). Problems with online registration stress
students.
• Xiaobing Cao, R. B. (n.d.). What Social Factors Affect Student's
Use of Online Registration. 3.
9. According to literature
• 3 phases of online registration
• 1970’s (Developing Stage)
• 1980’s (Stabilized Stage)
• 1990’s (Enhancement Stage)
10. Developing Stage
• New technology
• Trial and Error
• Higher education institutions were using it
• Response was positive
11. Stabilized Stage
• Almost being used everywhere in the USA
• Features were being added
• Large survey was done(66 universities)
• Revealed various advantages of online registration
• Confirmed successful
12. Enhancement Stage
• More experiments were being done
• People started coming up with innovative mediums
• Shows how growth has happen consistently
• Not going to stop here
13. Various problems
• Everything has its pros and cons
• Various glitches and imperfections
• Kate Oczypok pointed out some crucial ones
• Registering through advisor
• Waiting for clearance
• Priority Registration(Done all over the world)
14. How these problems relate to us
• Forget to mail for timeslot
• Waiting for system to clear so that we can register
• Mailing for timeslots defeats the purpose of online
registration
17. METHODOLOGY
Data Collection
Personally administrated questionnaires (Quantitative data) &
Online Survey
Census = students of IoBM (irrespective of Program, Semester
or age.)
Sample = 125 IoBM students
Convenient Sampling
18. Questionnaire Design
Mixture of nominal (dichotomous & category), interval
(likert) was used.
Likert scale of six statements whose purpose was to measure
the range of the students’ satisfaction or dissatisfaction level
with regards to the system.
All questions used were close ended to aid the SPSS Process
Funneling technique
Avoided different type of problems that can arise when
writing questions (for e.g. questions being double barreled,
loaded, leading etc.)
20. SPSS Tabulation
• Tabulation of Data from respondents is a lengthy process.
• Software Configuration & Encoding
• Cross Check for missing or incorrect values
• SPSS Software was the only instrument used in analyzing
tabulated data.
21. SPSS Benefits
1. Frequencies
2. Regression models
3. Correlations
4. Confidence level of the data
5. Common Trends
6. Constructing Pie Charts, Histograms and Bar Charts
(Frequencies and Percentages).
• SPSS assisted significantly with meeting deadlines
37. Overall are you satisfied with the online registration system?
38. PROBLEMS
• Waiting period is too long.
• Majority number of students do not get their required
courses.
• Change of pre decided courses at the moment.
• Administrations attitude towards problem solving.
39. • Removal of “Drop Course” option.
• Courses get dropped automatically due to glitches in the
system.
• Loading and processing time of the portal is too long.
• List of subject display is too small.
41. Theoretical
• Transition of Understanding to Practical Practice
• Research Benefits
1. Identify core problems in an issue affecting an organization
2. Bridging gaps in the communication chain.
3. Defining key issues to management for better functioning of
organization
42. Research Specific
• NULL HYPOTHESIS FAILED
• O. R. System has not delivered on Objectives.
Common Causes of Dissatisfaction
1. Slow turnaround time.
2. Regular Failure to logon at allotted time slots
3. Perception that the IT department is not making all necessary
arrangements to facilitate student ease.
4. Server Crash while logged on for registration
5. Unsympathetic and often dismissive attitude of
administration staff in handling student problems.
44. RECOMMENDATIONS
• Technical issues such as system crashes and long waiting
period require immediate attention and appropriate efforts
should be made to minimize these.
• The display of the courses should be enlarged so that it’s
easier for students to find the courses they want to register
for.
• Once a student has selected to “add” a course, the loading
and processing time should be minimized
45. • The drop course option should be there on the portal and it
should be made sure that courses do not get dropped
automatically.
• Students should be allowed to register for courses which act
as pre requisite for several other courses even if they have
not been able to register for them online.
• When a student does not get courses of his choice, he is in a
lot of stress. Thus, when he approaches the administration,
he should be counseled and it should be made sure that he
leaves the administration department with a feeling of
satisfaction.
