This personal statement summarizes April Rapley's 17 years of experience in customer service, administration, and HR roles. She has qualifications in typing, word processing, business administration, and personnel practice. Her experience includes secretarial work, recruitment administration, pensions administration, and providing administrative support. She has skills in using various software programs and database systems.

1. April Rapley
89 Stamford Close, Toothill, Swindon SN5 8LE
Tel: (01793) 338306 Mobile: 07914932942
E-mail aprilrapley@hotmail.co.uk
Personal Statement
I have 17 years experience in Customer Services and Administration.10 years’experience in Secretarial/ PAroles.
1 year experience in HR Recruitment Administration.I have wide experience of IT, includingexperiencewith
Eton/Confirm, SAP includingSharePoint,Applemac,Enterprise, Athena, Lotus Notes, Medway, RIO, Phase3,
Clients Puffin,Word, Eagle Star, Pulsar,Oscar,Outlook,Excel,Power point, EIC, ATS and Oracle.
Education and Qualifications
1984 RSA 1 Typewriting
1991-1992 RSA 1 with Distinction CLAIT1
1991-1992 RSA 1 with Distinction Word Processing
2003-2004 Certificatein Personnel Practice – Pass with Merit
2008 NVQ2 in Business and Administration
2009 NVQ3 in Business and Administration
Continuous Professional Development
Word 2000 Access Intermediate 2003
Excel Intermediate 2003 Self Evaluation 2003
Medical Terminology 2008 Dealingwith difficultpeople 2009
Rio 2013 ConflictManagement 2013
Amey – ECS Commercial Assistant 28.09.15 to 31.01.16
Reconciliation of third party time sheets includingCertifyingpayments and notices of withholdingpayments.
Splittingreconciled applicationsfor payments into three different expense accounts.Arrangingmeetings, and
takingminuting meetings with Clients.Attending meetings and actively participating.Participatingin Network Rail
Audits ensuringthat the internal process is runningsmoothly and communicatingwith internal departments.
Makingsuggestions for change in process and procedures.Filingand archiving.
Building Water Coordinator 01.09.15 to 25.09.15
Checking accounts usingIBMand SAP CRM to try to reduce fines by OFWAT.
PA/Policy Support Administrator for UK Space Agency and ESRC 20.05.15 to 14.08.15
ProvidingSecretarial and Administration support.Processingand recordingexpense claims and honorarium
payments. Raisingand processingPurchaseOrder Invoices. Managingdiaries for two Directors. Dealingwith four
inboxes .PRC Admin PostTray/ Research Policy Inbox/ ESRC Media TrainingInbox to be checked and cleared down
on a daily basis.Processingand recordingof Student Internship Applications,Claims and acknowledgements.
Supporting Projectteams of Annual Schemes (e.g. Grant Processing).Chasingup outstandingInvoices when final
Report has not been received. PRCD Admin Pool Links/Blogon ESRC Intranet.. Send out requests and collect
Declaration of Interest from new /existingCouncil and Committee Members. Assistingin all aspects of recruitment
and arrangingpeer reviews.

2. Pensions Administrator/Book Keeper/ HR Recruitment and Training Admin 20.10.14 to 24.04.15
Processing applications for pension small claims in line with Financial Legal Law, Legislation and Regulations. Using
a variety of database packages. Processing payments for bills and logging onto spreadsheets. Petty cash.
References and DBS. Using AOL email, word, excel for spreadsheets with formulae, Xero database for bill invoicing
and payments. Paying cheques into bank. Franking and posting letters. Typing monthly invoices for rooms
including amenities. Recording all compliant training and adhoc. Typing contracts for residents, newsletters and
monthly resident’s entertainment list. Updating database and filing systems with CSCS and qualifications. Booking
trainingincluding negotiating rates and allocating workers to the training for specific sites ensuring that they have
training booked such as EUSR/ Thames Water HS & E. Negotiating rates for training with support where necessary.
Receiving telephone calls from clients and site personnel and resolving queries. Booking accommodation and
meals. Buying site specific equipment such as mobile WIFI and stationery. Processing VAT and Suppliers receipts.
Receiving visitorsfor meetings.
Corporate Governance Administrator/ Highways Technical Admin/HR Admin 03.02.14 to 03.10.14
Providing administrative/secretarial support to the Group Head of Governance and Officers. Updating the Business
Continuity Plan and board member databases. Correspondence and telephone calls to board members with
queries and Governance packs/letters. Updating the calendar of events. Purchasing items using the company
credit card. Receipt of accounts and payment. Signing and sealing of legal paperwork, including signatures at
various levels. Booking of external and internal venues for a variety of meetings including all support. Creating links
within documents to data on websites and to links within documents. Correcting and password protecting Notes of
Visits and filling accordingly. Providing purchase orders for transcription/interpreter requests. Deali ng with
incoming invoices, matching up and processing old invoices for authorisation for payment. Producing reminder
letters for unpaid invoices and sending out. Utilities searches and downloading maps and information onto
electronic and paper systems. Answering telephone enquiries and providing information. Minutes of meetings.
Applying for temporary traffic regulation orders (TTRO) within set guidelines and management and temporary
traffic light systems. Logging Applications in a timely manner and updating Management Information. Setting up
files and completing initial vetting checks. Providing Administrative Support to the Caseworkers. Chasing
references from 3rd parties. Management of the Induction Training Booking System including organising
accommodation requirements for new Recruits.
PA/Business Support Administrator/Secretary and Payroll/Administrator 07.01.13 to 17.04.14
Providing administrative/secretarial support for Senior Management Team and HR meetings. Arrange Hotel, Train,
Flight and Travel Warrants and compile monthly returns to accounts. Receiving and uploading referrals onto RIO.
Typing letters, mental health assessments, discharge summaries and tribunal reports and reports to GP’s and
uploading onto RIO. Answering telephone enquiries and bleeping nurses when urgent. Diary management,
ensuring calendars are kept up to date. Updating rotas for four teams. Producing a training matrix. Maintain and
update various records, file structures, databases and information systems, including company vehicles, PPE,
mobile phones etc. Team Briefs – organise, send out meeting request, compile signing sheet register, monitor and
report non attendance. Mail merging Permanent Placement letters and P45’s, New Client letters. Recording annual
leave and sickness. Formatting letters. Typing training course literature.. Daily telephone contact with patient’s
family and professionals arranging meetings, booking meeting rooms and ward discharges (CPA) advising GP and
Advocates by letter. Reception duties – ensure all visitors are signed in and inducted into the office. Take receipt of
deliveries; deal with telephone calls and enquiries and directingas appropriate. Raise Purchase Orders and Confirm
goods received.
HR Resourcing Administrator 07.05.13 to 28.12.13
Checking applications and ensuring that all the relevant checks have been carried out and information and
references etc is in the pack. Adding new recruits onto HR systems and achievingscanned paperwork. Update and

3. maintain employee data and employee records. Receiving new applications for job vacancies and advertising for
both internal and external positions. Managing the Recruitment inbox and handing out work received to
colleagues within the team. Mail merging maternity letters and uploading latest vacancies and printing and
sending out to people on maternity leave. Providing uploaded copies of contracts for audit. Providing references
and financial references for current and previous employees.