Gloria Owusu is seeking a challenging opportunity to utilize her knowledge, skills, and interpersonal abilities. She has a Bachelor's Degree in Administration with a focus on Human Resource Management. Her work experience includes roles in supply chain, customer service, human resources, and administration. She has skills in areas like problem solving, communication, analysis, and teamwork.

1. CV - GLORIA OWUSU
Name: Gloria Owusu
Date of Birth: 3th
January, 1985
Sex: Female
Marital Status: Single
Address: Heavenly Church
P. O. Box A. O 49
Abbosey Okai
Accra
Tel: +233 544 33 98 42
Email: naaglow@gmail.com
Career Objective:
A challenging opportunity to transform and maximize acquired knowledge, skill and
good human relation to achieve desired goals and personal growth
Summary
My education background and various work experience have built my capacity in
problem solving which is a good foundation on which you would see me deliver. I have
an excellent communication, analytical, and inter-personal skill. Even though I am a team
player, I also take the initiative in working. The development of my career in the
organization in which I find myself is my foremost priority.
EDUCATIONAL BACKGROUND
Qualification/Institution/ Date
Bachelors Degree- Administration (Human Resource Management) 2004 – 2008
Central University College
Ghana
Senior Secondary School Certificate Exams 2001 – 2003
KROBO Girls Senior High School
WORKING EXPERIENCE
Organization/COMPANY: Nestlé CWAR
Position Held: Functional Assistant for Supply Chain
Date: August 2010 to December 31st
2010
DUTIES:
• Provide administrative support (logistics Services for meetings/programs,
stationery & Pantry requests ...) in supply chain operations to ensure high
service levels.
• Planning and organizing travels within the function.

2. CV - GLORIA OWUSU
• Coordination of special events, projects, visits from CWAR guests, outings
• Monitor the Supply Chain leave plan and prompt SCM to take action on non-
adherence to the plan
• Management of courier for SC (receiving and dispatching of letters /invoices
and others)
• Responsible to ensure all Supply Chain information is transparent; and all
Supply Chain Meetings are scheduled and take place as per best practice.
• Responsible for all documentation relevant to the Division and maintaining
files
.
Organization/COMPANY: Nestlé Ghana Ltd
Position Held: Customer Service Export Officer
Date: 2nd
January, 2011to date
• To fulfill Inter Market Supply (IMS) receivers’ needs with attention to
detail and accuracy on every order.
• Ensure strict adherence to Specific Market Requirement (SMR) of all
receiving markets and their third party customers.
• Ensure timely processing and dispatch of proforma invoices on a
weekly basis.
• Have visibility of stock or other issues impacting the attainment of
dispatch plans.
• Ensure complete and error free documents are sent to receivers within
agreed timelines.
• Apply good knowledge of the End-to-End Order to Cash process and
highlight opportunities for improvement.
• Provide first level support to problem resolution and provide training
to all End Users with Customer Service roles.
• Run health check reports and ensure timely resolution of any issues
that arise
• As the face to the customer, provide timely information to
management on any customer concerns that are raised during
interaction with customers for prompt resolution.
• Ensure proper retrieval system for all export related documents.
• Responsible for the communication of weekly and monthly operational
related reports to all stakeholders.
• Drive service level and consequently customer satisfaction by
consistently following up on orders created and delivering high quality
service to meet customers’ needs.
Organization / COMPANY: SIC Life Company Limited
Position Held: Human Resource Officer
Date: May 2008 to Date
DUTIES:
2. Preparation of leave letters for employees
3. Assessing of employees

3. CV - GLORIA OWUSU
4. Dealing with staff matters
5. Compiling of interview results
6. Renewal of the contract of the contract staffs
7. Appraisal of employees
8. Design, develop and implement new approved systems to suit the operations
of the company.
9. Carry out any assignment given by management
Organization / Company: Ghana Medical Association (GMA)
Position Held: Administrative Assistant (Internship)
Date: September 2004 to July 2005
1. Preparing of receipt
2. Preparing of Payrolls
3. Writing of Cheques
4. Registration of Doctors
5. Sales of Doctors Car stickers
Organization / Central University SRC Business Development Centre
Position Held: Secretary
Date: September 2004 to July 2005
1. Writing of minutes
2. Preparation of meetings
Organization / Foundation for Future Leaders (CUC)
Position Held: secretary
Date: September 2004 to July 2005
1. Writing of minutes
2. Preparation of meetings
SOFTWARE KNOWLEDGE:
• MS OFFICE (Word, Excel, Power Point, Access)
• EXTEND
• MS PROJECT
• VISIO
• ONENOTE
• FRONTPAGE

4. CV - GLORIA OWUSU
OTHER RELEVENT COURES AND TRAINING
Dates: Provider and course details
• Jan.2006 Foundation for Future Leaders Career Development and
Entrepreneurship
• June 2006 Foundation for Future Leaders Career Development
• Nov. 2006 Academic Commitment to Wealth Creation
• April 2007 Corporate Social Responsibility
• March 2008 Law and Human Resource
REFEREES:
1. Mr. Jojo Wudu Benin
Managing Director of Genelec Holdings
0233791126
2. Mrs. Hannah Brenyah
Nestle Ghana Ltd.
050 999 3150
3. Mr. David Adarkwah
Regional Logistics Manager
Nestle Central and West Africa Region
0544 335 936