This curriculum vitae summarizes Johanna Mamorebola Malete's work experience and education. She has over 10 years of experience in administration and customer support roles, currently working as a consultant for PMSA since 2011. Her duties include updating member information, processing contributions, and serving on a project committee. Previously, she held administrative positions at Wesbank First Auto from 2006 to 2011 and KLM Empowered Agency from 2005 to 2006. She has a National Diploma in Information Technology and is currently studying Operations Management. Personal details include her contact information, languages, and references.

1. Curriculum Vitae: Johanna Mamorebola Malete
83 Sehloho Street
Atteridgeville
0008
Tel: (c) 083 543 9690
E-mail Address: jmalete7@gmail.com
CURRENT EMPLOYMENT
Company : PMSA
Position : Consultant
Dept : Contribution Department
Year : 01 May 2011 to date
Duties
 Updating provider’s information
 Quality checking
 Help with testing
 Data capturing
 Posting duties
 Preparing letters and Certificates of brokers and post the certificate to the brokers
 Valid if the broker ‘s license is active
 Administration on Member profile
 Updating member information
 Update member’s bank details
 Send correspondence to members/ providers via email/ post.
 Reconciliation report on Members contribution paid
 Load journals
 Request membership cards
 Prepare monthly billing statement to send to company on a monthly basis
 Processing of journal to refund members on credit
 Loading new applications and new provider
 Check returned mail and contact member to verify their address.
 Investigate payment made from employer groupings/member and assist finance
department to allocate payment
 On a TCF Project Committee
RECORD OF RESPECTED EMPLOYERS
Company : Wesbank First Auto
Position : Administrator Customer Support
Dept : Fleet Management
Year : 16 June 2006 to 29 April 2011
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2. Duties
 Enhance customer perceptions of First Auto with regards to customer services
 Build and maintain relationship with customers
 Draw exception report for customers
 Resolve customer queries
 Statements distribution done accurately
 Answer telephones
 Administering all Internal and External mail
 Arrange payments for creditors
 Order and control stationery stock
 Control promotional items stock
 Responsible for Branch equipment & Assets Register
 Consolidate branch expenses
 Update staff register daily
 Load customer on auto-online system
 Load new accounts that wanted to be part of RT46 Contract
 Telephone training on auto-online system
 Recording of incoming faxes and distribution of the faxes
 Card administration for Government ( new, lost, stolen, cancellations )
 Handled Government accounts
 Consolidate government executive report for the accounts.
 Capture figures for the departments usage for the month and consolidate monthly
Reports for the managers
RECORD OF RESPECTED EMPLOYERS
Company : KLM Empowered Agency
Position : Administration Officer
Dept : Fleet Management Dept at Wesbank Auto
Year : 10 Mar 2005 – 16 June 2006
Personal Abilities
 Excellent Communication
 Computer Literacy MS Office ( Ms Word , Ms Excel , PowerPoint & Internet, E-mail )
 Reliable and Goal Orientated
 Time Management, Good Organizing Skills
 Team Player
Achievement / Certificate
Certificate / Outstanding Performance
 Internal Customer Service Award - 2006
 FIFA World Cup Volunteer – 2010
 PMSA - Part of TCF project committee for PMSA
 Operations Management course completed in 2015 at Varsity College
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3. Educational Background (Matriculation)
Name of School : Hofmeyr High School
Highest Grade Obtained : Grade 12
Year of Matriculation : 1996
SUBJECT PASSED
 English, Afrikaans ,N. Sotho, Geography, Physical Science, Mathematics
Educational Background (Post Matriculation)
Duration: 8 weeks course
Qualification: Operations Management course (currently studying)
Institution: Varsity College
Duration: 1997 (6 months)
Qualification: National Diploma in Analytical Chemistry
Institution: Tshwane University of Technology
(Former Technikon Northern West)
Main subject covered: Mathematics, Chemistry and Chemistry (Practical)
Duration: 1998 to 2001
Qualification: National Diploma in Information Technology
Institution: Tshwane University of Technology
(Former Technikon Northern Gauteng)
PEOPLE WHO KNOW ME WELL
Mrs. Carlize de Castro
Company: Profmed
Cell number: 074 120 5812
Miss Esther Manyika
Company: Wesbank First Auto
Cell Number: 072 416 1624
Personal Data
Date of Birth : 03 January 1979
Identity Number : 790103 0439 08 9
Gender : Female
Home Language : Northern Sotho
Other Languages : English, Tswana, Afrikaans
Marital Status : Single
Nationality : South African
Dependant (s) : One
Health : Good
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