April Rapley has over 19 years of experience in customer service and administration roles, including 11 years in secretarial and PA roles. She has a wide range of skills in IT systems such as SAP, SharePoint, Medway, Word, Outlook, and Excel. Her employment history includes roles in probation services, legal administration, housing administration, facilities management, water utility coordination, policy administration, pensions administration, highways technology administration, and HR administration. She has qualifications in typing, word processing, business and administration.

1. April Rapley 07914932942 aprilrapley@hotmail.co.uk
West Swindon SN5 8LE
Personal Statement
I have 19 years' experience in Customer Services and Administration. 11 years’ experience in Secretarial/
PA roles. 1 year experience in HR Recruitment Administration. I have wide experience of IT, including
experience with, SAPincluding SharePoint, Medway, RIO, Word, Outlook, Excel, Power point and Oracle.
8 Yrs previousNHSexperience.EnhancedDBSClearance.
Education and Qualifications
1984 RSA 1 Typewriting
1991-1992 RSA 1 withDistinction CLAIT1
1991-1992 RSA 1 withDistinction Word Processing
2003-2004 Certificate inPersonnelPractice –PasswithMerit
2008 NVQ2in BusinessandAdministration
2009 NVQ3in BusinessandAdministration
2016 Level 2 Sage 50 Passedawaitingcertificate
ContinuousProfessional Development
Word 2000 Excel Intermediate 2003
Medical Terminology 2008 Medway 2007
Dealingwithdifficultpeople 2009 Rio 2013
ConflictManagement 2013
EmploymentHistory:
Wiltshire ProbationService - Robert Half-Service DeliveryConsultant19.09.16 to 4.10.16
Delivering individual and group placements, speaking with Clients, Service Users and Offender Managers
and liaising between, advising and logging conversations; then updating our system with the outcome.
Providing a administration service and writing appointment and breach letters. Using the system to
record anddelivertextmessages.Dealingwithinbox queriesandrequests.
Thrings Solicitors- A & B Recruitment- PA – Willsand Probate 8.7.16 to 5.8.16
Providing secretarial/PA services. Screening all telephone calls and booking appointments. Managing 3
inboxes. Issuing and receiving payments. Typing of legal documentation and storing on internal systems.
Filing of legal forms etc onto paper based files. Using Lawman, Winscribe and Oyez forms. Producing IHT
tax forms,Oathsand additional legal paperwork.
Sanctuary Housing/ RedRock – Administrator 19.04.16 to 13.05.16
Sap ProcessingRaisingpurchase orders,Goodsreceipts,Processingpayments.
Amey– ECS Commercial Assistant 28.09.15 to 31.01.16
Reconciliation of third party time sheets including Certifying payments and notices of withholding
payments. Splitting reconciled applications for payments into three different expense accounts.

2. Arranging meetings, and taking minutes meetings with Clients. Attending meetings and actively
participating. Participating in Network Rail Audits ensuring that the internal process is running smoothly
and communicating with internal departments. Making suggestions for change in process and
procedures.Filingandarchiving.
Water Coordinator/PA/UKSpace Agency and ESRC Policy Admin 1.04.15 to 14.08.15
Checking accounts using IBM and SAP CRM to try to reduce fines by OFWAT. Providing Secretarial and
Administration support. Processing and recording expense claims and honorarium payments. Raising
and processing Purchase Order Invoices. Managing diaries for two Directors. Dealing with four inboxes .
Research Policy Inbox/ ESRC Media Training Inbox to be checked and cleared down on a daily basis.
Processing and recording of Student Internship Applications, Claims and acknowledgements. Supporting
Project teams of Annual Schemes (e.g. Grant Processing). Chasing up outstanding Invoices when final
Report has not been received. PRCD Admin Pool Links/Blog on ESRC Intranet. Send out requests and
collect Declaration of Interest from new /existing Council and Committee Members. Assisting in all
aspectsof recruitmentandarrangingpeerreviews.
PensionsAdmin/BookKeeper/HR Recruitmentand Training Admin 20.10.14 to 24.04.15
Processing applications for pension small claims in line with Financial Legal Law, Legislation and
Regulations. Processing payments for bills and logging onto spreadsheets. Petty cash. References and
DBS. Using AOL email, word, excel for spreadsheets with formulae, Xero database for bill invoicing and
payments. Paying cheques into bank. Franking and posting letters. Typing monthly invoices for rooms
including amenities. Recording all compliant training and adhoc. Typing contracts for residents,
newsletters and monthly resident’s entertainment list. Updating database and filing systems with CSCS
and qualifications. Booking training including negotiating rates and allocating workers to the training for
specific sites ensuring that they have training booked such as EUSR/ Thames Water HS & E. Negotiating
rates for training with support where necessary. Receiving telephone calls from clients and site
personnel and resolving queries. Booking accommodation and meals. Buying site specific equipment
such as mobile WIFI and stationery. Processing VAT and Suppliers receipts. Receiving visitors for
meetings.
Corporate Governance Admin/Highways Tech Admin/HR Admin 03.02.14 to 03.10.14
Providing administrative/secretarial support to the Group Head of Governance and Officers. Updating
the Business Continuity Plan and board member databases. Correspondence and telephone calls to
board members with queries and Governance packs/letters. Updating the calendar of events.
Purchasing items using the company credit card. Receipt of accounts and payment. Signing and sealing
of legal paperwork, including signatures at various levels. Booking of external and internal venues for a
variety of meetings including all support. Creating links within documents to data on websites and to
links within documents. Correcting and password protecting Notes of Visits and filling accordingly.
Providing purchase orders for transcription/interpreter requests. Dealing with incoming invoices,
matching up and processing old invoices for authorisation for payment. Producing reminder letters for
unpaid invoices and sending out. Utilities searches and downloading maps and information onto
electronic and paper systems. Answering telephone enquiries and providing information. Minutes of
meetings. Applying for temporary traffic regulation orders (TTRO) within set guidelines and
management and temporary traffic light systems. Logging Applications in a timely manner and updating
Management Information. Setting up files and completing initial vetting checks. Providing
Administrative Support to the Caseworkers. Chasing references from 3rd
parties. Management of the
InductionTrainingBookingSystemincludingorganisingaccommodation requirementsfornew Recruits.

3. PA/BusinessAdministrator/Secretaryand Payroll/Administrator 07.01.14 to 17.02.14
Providing administrative/secretarial support for Senior Management Team and HR meetings. Arrange
Hotel, Train, Flight and Travel Warrants and compile monthly returns to accounts. Receiving and
uploading referrals onto RIO. Typing letters, mental health assessments, discharge summaries and
tribunal reports and reports to GP’s and uploading onto RIO. Answering telephone enquiries and
bleeping nurses when urgent. Diary management, ensuring calendars are kept up to date. Updating
rotas for four teams. Producing a training matrix. Maintain and update various records, file structures,
databases and information systems, including company vehicles, PPE, mobile phones etc. Team Briefs –
organise, send out meeting request, compile signing sheet register, monitor and report non-attendance.
Mail merging Permanent Placement letters and P45’s, New Client letters. Recording annual leave and
sickness. Formatting letters. Typing training course literature. Daily telephone contact with patient’s
family and professionals arranging meetings, booking meeting rooms and ward discharges (CPA)
advising GP and Advocates by letter. Reception duties – ensure all visitors are signed in and inducted
into the office. Take receipt of deliveries; deal with telephone calls and enquiries and directing as
appropriate.Raise Purchase OrdersandConfirmgoodsreceived.
HR ResourcingAdministrator 07.05.13 to 28.12.13
Checking applications and ensuring that all the relevant checks have been carried out and information
and references etc. is in the pack. Adding new recruits onto HR systems and achieving scanned
paperwork. Update and maintain employee data and employee records. Receiving new applications for
job vacancies and advertising for both internal and external positions. Managing the Recruitment inbox
and handing out work received to colleagues within the team. Mail merging maternity letters and
uploading latest vacancies and printing and sending out to people on maternity leave. Providing
uploaded copies of contracts for audit. Providing references and financial references for current and
previousemployees.