Anna LaPlante is seeking a challenging position applying her communication skills and experience. She has 10 years of experience in the hospitality industry, including serving and bartending. She graduated from community college with an Associate's degree in Communications, maintaining high grades. Her resume highlights customer service, education, skills, and extensive work history in the food and beverage industry, including her current role as a server at a brewery in Colorado.

1. Anna LaPlante
3505 19th Street, Boulder, CO (717) 579-4241 Annaluci7@gmail.com
OBJECTIVE: Obtain a challenging position where I can apply my communication skills and experiences to
solidify guest relationships as well as to promote and contribute to the growth of the company.
PROFESSIONAL SUMMARY:
 Supervising, educating, and training experience
 Ten years of experience in hospitality/ service industry
 Graduated from Harrisburg Area Community College on Dean’s list
 Customer Service Specialist
EDUCATION:
 Associates Degree in Communications
Harrisburg Area Community College, Harrisburg, PA
- Maintained GPA of 3.2
- Dean’s list graduate
 High School Diploma
Central Dauphin High School, Harrisburg, PA
- Maintained 3.4 GPA
- Honor Roll Graduate
- Enrolled in AP classes and participated in Co-op Program
RELEVANT QUALITIES AND SKILLS:
 Excellent communication skills  Willingness to learn
 Exceptional Multitasker  Strong organizational skills
 Results Oriented  Passion for building/growing relationships
 Able to work well in stressfulsituations  Able to gather valuable feedback/insight
EMPLOYMENT HISTORY:
 West Flanders Brewing Company, Boulder, CO
Server (303) 447-2739 11/2015 to present
- Continuously educate self on food ingredients, allergies and the most appealing ways to sell.
- Create relatable ways to educate guests about the quality of our products.
- Learned the brewing process and ABV/IBU for each house beer on draft.
- Assist and make recommendations for guests who would like input.
- Continuously provide knowledgeable, timely, and friendly service to guests.
 Texas Roadhouse, Harrisburg, PA
Bar tenderand Sever (717) 565-1194 02/2014 to 06/2014
- Promoted to bar tender within two weeks of hire date.
- Received several five star customer reviews with letters about how excellent I had made their
experience.
- Provided elevated service to guests to ensure our bar maintained its third in the company ranking
and generate loyal cliental.
- Memorized signature drinks and measurements of their ingredients.
- Up-sold and recommended drinks and specials.

2. - Created happy, fun, and friendly environment.
- Maintained extreme cleanliness of bar and stock room.
- Responsible for cash drawer and discount coupons.
 Parma Tavern, Parma, OH
Bar tender (216) 635-1800 06/2013 to 02/2014
- Invented creative specials and activities to improve cliental and build regulars.
- Continuously promoted Parma Tavern to bring old and new cliental into our facility.
- Trusted with opening/closing the register and cash transactions throughout each shift.
- Monitored guest intoxication.
- Trained new co-workers on menu as well as liquor knowledge and safety.
 Fox’s Pizza Den, Dauphin, PA
Supervisor (717) 921-3697 03/2007 to 04/2014
- Managed store level operations such as hiring staff, training and scheduling.
- Assisted in purchasing/ inventory processes along with maintaining cleanliness of the facility.
- Ensured guests experiences surpassed theirexpectations and standards.
- Trusted with open and close of POS daily.
- Maintained great, friendly and positive attitude, especially under pressure.
 Nelson Family Life Coach, Nederland, Co
Tutor/Mentor (303) 278-7480 09/2014 to 11/2015
- Taught eight year old second grade material with a focus in reading and language arts.
- Responsible for physical education and exercise.
- Responsible for maintaining the flow of the household including: laundry, dishes,and all around
cleanliness and organization of the house.
- Held accountable for training, feeding, exercising and looking after 4 dogs/puppies.
- Responsible for eight year old’s education,hygiene, and overall well-being.
 Turley’s Kitchen, Boulder, CO
Server (303) 442-2800 06/2014 to 10/2014
-Provided excellent service while also learning about the importance of local purchasing and the
process of appealing to food and beverage connoisseurs.
VOLUNTEER SERVICES:
 Organized community service project among friends and colleagues at Hagy Park, Dauphin PA.
 Participated in Co-op program, spending 35 hours a week in a first grade classroomat Paxtonia
Elementary, acting as a teaching aid.
 Active volunteer for Community Cycles, a non-profit bike shop in Boulder, CO.
REFERENCES:
 Allison Nelson, previoussupervisor
Real estate Attorney at Divida (303) 525-3943
 Jen Donley, previousmanager
General Managerat Fox’s Pizza (717) 798-7030
 Evan Cosby, previous manager
Bar manager at Texas Roadhouse (717) 991-9976