1. Accomplishments  Volunteered in the Red Crescentand refugee camps at "Charity Commission for Relief
the Palestinian People". (2013)
 Volunteered to help in fundraising eventsat school and Mosque.(2008/2013-2014)
 Created and supervised D.U.E.L(DamascusUniversity English Literature) to assist
students. (2011-2014)
Skills English/Arabic communication skills
Computer Literacy
Computer Network Security proficiency
Typing
Translation/Interpretation Skills
ManagementSkills
Office Management
Adaptation to new situations
Customer Service
Warm Calling
In Android and Windows operating system
Tires and brakes mechanics
Attention to details
logic
Experience WEBSITES SUPPORTING CENTER – COLUMBUS, OH
Jan 2016 – Present
Head of Marketing
 ONLINE AND BUSINESS TO BUSINESS MARKETING
 Provide full-cycle services in the areas of software development
 Web-based enterprise solutions marketing
 Web application marketing
 Portal development marketing
 Search engine optimization marketing
Ferrace Khaled
Translator/Interrupter – IT (Network Security)
4635 Merrimar Cir E, Apt H, Columbus OH 43220
feras.akko@gmail.com
(614) 620-5674
English – Arabic

2. Ferrace Khaled / RESUME P a g e | 2
 Web design and graphic design marketing
3M CONSULTING LLC. – Columbus, OH Oct 2015 – Dec 2015
Leader Consulting
 D2D and B2Bsales.
 Renwable Energy
 Communication skills
 The ten second law to approch a customer
 Hitting weeklystanderd goals
Translation/ Interpretation –
Columbus, OH/ Damascus, Syria 2011 – Present
Translator / Interpreter
 Freelancertranslator / interpreter English to-and-from Arabic
 Preforming duties in person, documentation, and online
 Translation of official United Nations documents for refugees
 Official on site intrepretation for school board in Damascus University
ZeroChaos – Columbus, OH Oct 2015 – Oct 2015
Webpage Evaluator
Preformed webpage evaluations.
Syrus – Columbus, OH Sept 2015 – Oct 2015
CustomerService
 Restaurant Information Services
 Preformed customer service
 Preformed data entry tasks
 Worked with Saleforce database
 Follow-up on current customers
 Filling reports to management
 Troubleshoot software problems remotly
 Navigated remotly for customers
 Archieveddatabase for customers
Tire Zone – Columbus, OH July 2014 – Sept 2015
Tire Technician
 Performed basic and complex technical duties on tires and brakes for cars
 Customer service
 Moneyhandeling
 Filling reports to management

3. Ferrace Khaled / RESUME P a g e | 3
 Warm calls to current customers
Private Teacher – Damascus, Syria 2011 – 2014
English Teacher
Taught English for elementary,middle, and high school students.
Tele. Electronic – Damascus, Syria 2011 – 2013
Technical and Software Support, Manager
Specializing in Android and Computer software instillation, update, and troubleshooting.
 Installation and troubleshoting on Android and Windows operating system computers
and laptobs
 Customer service
 Data entry
 Managing store
 Selling and marketing
 Online sales
 Order follow-ups
 Archieving
 Communication
Education CSCC – Columbus, OH 2014 - present
Bachelor, InformationSecurity, IT
On a transfer program to Franklin University
DAMSCUS UNIVERSITY – Damascus, Syria 2011 – 2014
Bachelor, English Literature
Al-Andalus – Damascus, Syria 2010– 2011
High School Diploma
CERTIFICATIONS ICDL certified Damascus, Syria
Creative Communication's YoungPoets Society Columbus, OH