Joseph Orango has over 6 years of experience in hospitality leadership roles including managing lodges, food and beverage, and events planning. He currently works as the Assistant Lodge Manager at Serena Sweetwaters in Nanyuki. Prior to this, he held roles such as Food and Beverage Manager and Acting Deputy General Manager at Serena Beach Spa & Resort in Mombasa. He has a demonstrated track record of improving operations, reducing costs, and enhancing revenue growth. His areas of expertise include hotel management, customer service, relationship management, administration, and people management.
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Joseph orango cv 2018
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Joseph O. Orango
Phone: +254 727428889
E-mail: joseph@orango.co.ke or jorango9@gmail.com
LinkedIn: Joseh Orango
Career Profile
6+ years of extensive experience applying diverse hospitality leadership skills in different
departments ranging from managing lodges, food and beverage, events planning alongside
ensuring highest quality and hygiene standards. I am accustomed recruiting and training staff,
budgeting, developing marketing strategies, taking corrective actions, evaluating guest
satisfaction, and maintaining inventories coupled with cultivating strong relationships with hotel
staff, vendors, suppliers and guests.
I also have demonstrated business acumen capabilities including developing and implementing
strategies for accelerated growth, striving to enhance hospitality operations, reduce costs and improve
service quality while enhancing high revenue growth.
Areas of Impact
īˇ Hotel Management: Conference and Event Planning & Management, Team Building,
Empowerment, Corporate Hospitality, Housekeeping Management, Sales and Marketing,
Front Office Management, Networking.
īˇ Customer Service: Ability to deal professionally but firmly with guests, unparalleled client
relations skills especially resolving client requests and concerns
īˇ Relationship Management: Experienced at creating long lasting relationships with clients,
suppliers, government agencies as well as other stakeholders.
īˇ Administration: Ability to oversee both smaller and larger administrative teams alongside
ensuring efficient departmental operations and lead teams to complete tasks.
īˇ People Management: Hands on experience on people management processes including
determining and implementing training needs of other staff as well as recruitment, appraisals,
team building, disciplinary actions, performance management and appraisals
īˇ Ability to use MS Office suite among other relevant applications
Education & Professional Qualification
īˇ Management Development Program , Serena Hotels, 2012-2013
īˇ Food and Beverage, sales and Services, Kenya Utalii College, 2003
īˇ Food and Beverage, sales and Services, Mombasa Serena Beach Hotel, 2003
īˇ
Professional Experience
Assistant Lodge Manager â Serena Sweetwaters, Nanyuki, 2016 â to date
Duties & Responsibilities
īˇ Identifying training needs and conducting the same for front office, Housekeeping and
laundry, Food and Beverage and Stores.
īˇ Supervision of all the Front Office, Housekeeping, Restaurant and Bar Operations.
īˇ Maintaining F&B costs as per budget and organizing stock takes.
īˇ Beverage Maximization through Cocktails, Wine merchandising and incentive schemes
īˇ Participating in Staff Appraisals and giving directions/objectives as necessary.
īˇ Analyzing Guest Comments and following up on critical issues.
īˇ Following up on all outdoor activities.-bush dinners, bush lunches sun downers.
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īˇ Chairing the HACCP Group
īˇ Conference coordination âGroup Organizers/leaders comments/complaints Log Book
īˇ Ensuring that Maintenance is operating within budget parameters and monitoring
performance on a daily/weekly basis
īˇ Overseeing scheduling and operations of the desk in conjunction with the Front Office
Manager
īˇ Handling customer issues and solving any situations as they arise
īˇ working within company policies and procedures on a regular basis
Food and Beverage Manager (Acting Deputy General Manager) â Serena Beach Spa & Resort,
Mombasa, 2015 â 2016
Duties & Responsibilities
īˇ Ensuring adequate food and beverage stocks
īˇ Reviewing menus with liaison with the chef and keeping abreast with the changing trends
tastes and preferences.
īˇ Maintaining high standards of food and beverage quality through quality purchases, strict
temperature controls, proper storage quality staff, proper equipment.
īˇ Conference supervision and coordination
īˇ Coordinating of annual audits and planning for recommendation implementation.
īˇ Ensuring all the costs are within the budget.
īˇ Reviewing of SOPs to ensure responsibility and accountability
īˇ Supervision of all operating equipment stocks and organizing monthly stock take.
īˇ Overseeing all the restaurant and bar operation
īˇ Overseeing trainings in all the departments
īˇ Doing SOPs for both F&B Service/Bar and Food Production
Assistant Manager â Serena Mountain Lodge, Nyeri, 2013
Duties & Responsibilities
īˇ Direction of employees on their daily routines and interaction with customers to ensure they
have a satisfactory experience
īˇ Act as quality control, ensuring customer satisfaction through training employees properly
and adhering to hotel policy
īˇ Analyzing and planning restaurant sales levels and profitability
īˇ Organizing marketing activities, such as promotional events and discount schemes
īˇ Preparing reports at the end of the shift/week, including staff control, food control and sales
īˇ Creating and executing plans for department sales, profit and staff development
īˇ Setting budgets and/or agreeing them with senior management
īˇ Planning and coordinating menus
Management Trainee â Serena Hotels, KENYAâĒ 2011 - 2013
Work alongside managers taking on delegated responsibilities and duties with the ultimate goal of
growing into a manager.
Duties & Responsibilities
īˇ Worked with other managers to plan and direct the work of the organization.
īˇ Helped in setting policies
īˇ Evaluated work output
īˇ Organized lectures, watched guest speakers, and created projects, oral presentations, and take
tests
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īˇ Worked in different departments to gain perspective, including marketing, sales, customer
services, purchasing, and personnel departments
īˇ Handled established accounts to gain familiarity
īˇ Adhered to guidelines of formal written training program
īˇ Attended periodic evaluations
īˇ Achieved a passing score in all areas of the management training program in order to
continue in the program
īˇ Participated with store management in interviewing, hiring, and training employees
īˇ Used company reports to analyze sales, gross profit and inventory activity
īˇ Identified trends and recommends proactive or remedial action to manage business situations
īˇ Reported market activity to management by monitoring and analyzing competitive price lists
and products
īˇ Worked with and through management to develop and implement actions that protect
company assets and profitability
Supervisor, Beach Lawn/Pool Area â Mombasa Serena Hotel, KENYAâĒ 2011
īˇ Ensured timely delivery of food and beverages
īˇ Ensured tea and coffee are brewed on time
īˇ
Ensured proper billing timelines are followed
Barrister â Nairobi Serena, KENYAâĒ 2006
Duties & Responsibilities
īˇ Prepare and serve Cappuccino and other special coffees
īˇ Brewing Coffee
Banqueting / Cocktail Waiter â Nairobi Serena, KENYAâĒ 2004
Duties & Responsibilities
īˇ Set and serve for cocktail and weddings
īˇ Preparing and giving out bills
īˇ Setting for general board for press conference meeting
Trainee, Food & Beverage department â Mombasa Serena Beach Hotel, 2002
Duties & Responsibilities
īˇ Implementing restaurant lock up and ensuring tables are properly set for breakfast
īˇ Taking orders correctly and serving
īˇ Preparing and serving cocktails in the bar
īˇ Preparing and serving tea and coffee at the beach lawn pool side
īˇ Delivering meals ordered to various rooms
īˇ Ensuring guests are satisfied with service and food
īˇ Preparing and giving bills to guests
Events & Other Significant Experiences
COMESA 2004 Summit, ADB Summit â Kampala, UGANDAâĒ 2004
Duties & Responsibilities
īˇ Prepared and served for 1700 pax
īˇ Prepare and serve for the Gala Dinner
īˇ Serving tea and coffee for the summit
ChaÃŽne des Rôtisseurs âĒ 2007 â 2011
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īˇ Participant to the annual fete of the ChaÃŽne des Rôtisseurs with nearly 25,000 members. The
ChaÎne des Rôtisseurs is an International Association of Gastronomy now established in over
80 countries bringing together enthusiasts who share the same values of quality, fine dining,
the encouragement of the culinary arts and the pleasures of the table. The distinctive
character is to bring together amateurs and professionals, from all over the world, whether
they are hoteliers, restaurateurs, executive chefs or sommeliers, in the appreciation of fine
cuisine and to showcase provision of outstanding cuisine & service
Accounting Clerk â Gertrudeâs Children Hospital, Nairobi, KENYAâĒ 2002
Duties & Responsibilities
īˇ Daily collection and Keying in of in and outpatient drug receipts
īˇ Preparation of drugs and codes of prices
īˇ Taking stocks of drugs and preparing monthly records
īˇ Assisting in distribution of incoming faxes and invoices to senior accountants
Accomplishments
īˇ 2007Barrister Competition, was sixth overall in the world championships
īˇ 2008 Barrister Competition â2nd Runners up nationally in the world championships
īˇ 2009-2011, promoted to room service supervisor
Catering
īˇ 2003 -Did the catering for the following occasions
īˇ 2003 -De La Rue end year party at Windsor Hotel
īˇ 2003 - Presidential Launch of KES40 coin at Central Bank of Kenya
īˇ 2003 - Jamhuri Day Celebrations at State House Nairobi
īˇ 2003 - Central Bank of Kenya School of Monetary Studies
īˇ 2003 - British High Commission Christmas Party at the High Commissionerâs residence
īˇ 2004 - Launch of Kampala Serena setting up new standards
īˇ 2010 - Transferred to conference banqueting coordinator & beach front supervisor
īˇ 2009 - Held the inaugural force symposium between the Kenyan / US Army and 80 other
states
Referees
Available upon request