T.R. Praveen Kumar is seeking a position that allows him to contribute fully and learn new technologies. He has over 10 years of experience in customer service and hospitality roles. His experience includes positions as a barista trainer, manager at various cafes and restaurants, and guest experience manager at a coffee company. He holds a Masters in Retail Management and Hospitality Management and safety and food safety certifications.

1. T.R.PRAVEEN KUMAR
3, Vasantha Garden Street 1st
Lane
Ayanavaram Chennai-600023
Mobile- 91-9841955505
E-mail: praveen2meetme@gmail.com
Objective:
 To contribute to the growth of the company thereby furthering my career prospects.
 To promote the business of the company by consistent performance and achieving
the set target.
_________________________________________________________________________
Functional summary:
Working in the field of customer interaction, interested to learn implement new
technologies. Seeking a challenging and responsible position in a professional
environment, where can contribute my full potential.
Professional experience: 10 Years +
1. June 2014 to Till Date
Company : Bloomingfeld (Rombouts Coffee)
Designation : Barista Trainer & Customer (Guest) Handling
Responsibilities:
 Provided training covering the project background, objective, and navigation through
the scripts to all project team member as well as conducting training for new hires
 Build rapport, listen, clarify and manage conversational flow
 Manage upset customers, conflicts and challenging situation
 Work in teams and in a self-directed environment
2. March 2011 to march 2014.
Company : Cup’o’Cafe
Designation : Manager
Responsibilities:
 Store operations & functions of the Chennai units.
 Doing the month end reports and providing the revenue profit details by presenting the
MIS.
 Auditing of cash, handling staffs and giving training to newly joined brew masters.
 Giving customer service with a standard Hospitality procedure.
 Monitoring kitchen & operation side in all Chennai branches
 Giving training to both kitchen & operation side
 Maintaining stock level in all Chennai outlets
 Preparing duty chart
3. March 2010 to Feb 2011.

2. Company : Oriental cuisines pvt.Ltd ( Winner’s Bakery).
Designation: Manager.
Responsibilities:
 Giving customer service with a standard Hospitality procedure.
 Getting the feedback for every service and solving the issues.
 Ringing up to the customers and clearing the feed back forms according to the nature of
feedback.
 Store operations & functions of the Chennai units.
 Assisting the operations head.
 Doing the month end reports and providing the revenue profit details by presenting the
MIS.
 Auditing of cash, handling staffs and giving training to newly joined peoples.
4. October ’2009 to March’2010
Company : CAFÉ TAPAS, Chennai
Designation: Chef Cum Café incharge
Responsibilities:
 Doing the month end reports and providing the revenue profit details by presenting the
MIS.
 Achieving sales targets by making sales at the best level.
 Handled Express counters & dining outlets
 Taking care of customer services
5. July’2007 to July’2009
Company : Barista coffee company ltd.
Designation: G.E.M (Guest Experience Manager).
Responsibilities:
 Providing service to the guests to delight them at the best level .
 Achieving company standard & goals at all the services.
 Managing and Store operations & functions.
 Giving training to newly joined brew masters.
 Interacting with guest & getting the feed backs and resolving issues if any.
 Achieving sales targets by making sales at the best level.
 Doing month end reports.(MIS).
6. July ’2006 to July’2007
Company : Taj Coromandal, Chennai
Designation: Chef
Responsibilities:
 Taking care of south Indian kitchen and halwain
 Maintaining stock level in both kitchen
 Food Quality checking
 Giving training to new kitchen staffs
 Handling industrial visit catering students
 Getting the feedback for every service and solving the issues.
7. Nov ’2004 to May’2006
Company : PIZZA HUT, Chennai
Designation: crew member

3. Responsibilities:
 Taking care of service department & kitchen
 Maintaining stock level in out let
 Doing the month end reports and providing the revenue profit details by presenting the
MIS.
 Preparing delivery chart
 Giving customer service with a standard Hospitality procedure.
 Getting the feedback for every service and solving the issues.
 Ringing up to the customers and clearing the feed back forms according to the nature of
feedback.
Summary of qualification:
Masters: Retail management &
Hospitality management
National Institute of Retail Management
Diploma: Hospitality Management (AHLA)
Vel’s Institute, Chennai.
Technical Qualification
________
HACCP IA : Internal Audit, Food safety & Quality Controller Department
Supervisor
SGS India Pvt Ltd. . . . Chennai
Safety Course : Elementary First Aid, Personal safety, Fire Fighting & Prevention &
Personal Survival Techniques
Hindustan Institute of Maritime Training Chennai-10
Computer literacy: Ms Office tools and windows operating.
Personal skills :
 Comprehensive problem solving ability.
 Ability to deal with people diplomatically.
 Good Listener, Willingness to learn.
Personal Details:
Date of Birth : 16th
November 1985.
Nationality : Indian.
Father’s name : T.R.Raghunath
Languages known : English, Tamil, Telugu
Declaration:
I here by assure you that all the details furnished above are true to the best of
my knowledge. I do affirm that given an opportunity, I will be at my best.
Date: Yours faithfully,
Place: Chennai
T.R.PRAVEEN KUMAR