The document outlines national strategies to improve talent capacity, process optimization, and customer centricity. It identifies bottlenecks such as lack of standardized customer processes, clear goals, and defined roles that are preventing the organization from achieving a target of 1,500. The document proposes solutions of implementing standard operating procedures, and leadership development model-based operations to address these bottlenecks by establishing clear processes, KPIs, roles and leadership development through operations.

1. National Focuses 2015
collaborative

2. DOYOU STILL REMEMBERTHE NATIONAL
STRATEGIES?

3. National Strategies –Talent Capacity

4. National Strategies – Process Optimisation

5. National Strategies – Customer Centric

6. Bottlenecks to achieve 1,500
• Not standardized processes in customer flows
• No clear goals
• No clear roles – LCVP vs. Directors vs.TMP
• Members lack of connection and relevance to operations

7. Let’s Achieve 1,500 by…
Bottlenecks
• Not standardized processes in
customer flows
• No clear goals
• No clear roles – LCVP vs. Directors vs.
TMP
• Members lack of connection and
relevance to operations
Solution
•SOP
•LDM-based
Operation

8. SOP
• Clear standardized process
• Clear KPI
• Clear basic criteria and document guidelines
• Collect feedback
• Roles clarification

9. LDM-based Operations
• Identify leadership development through operations
• Understand and reflect how leadership development ofTMP &
TLP is developed through operations
• Be accountable to each leadership development experience