Outline of a workshop for performance improvement of an inter-functional corporate team.

1. Corporate Effectiveness
Workshop
Designed and Delivered by

2. Agenda
• Organisational Excellence
• Corporate Values and related behaviour
• Corporate functions - role and responsibility Inter-
departmental collaboration
• Internal Customer Satisfaction - meaning, implications, identify
them and their expectations
• Process compliance and value creation - Enforcing process
compliance (what is the purpose), internal challenges, IC
challenges, Action plan to overcome them

3. Organizational
Excellence

4. Agenda
• What is organisational
excellence?
• Why is it important to
understand and discuss
organisational excellence?
• What are some of the indicators
for excellence in organisations?
• What are some success
indicators?
• How to identify absence of
success indicators?
• Reality Check for stage or level
of excellence in our
organization......

5. Coreporate Values

6. Core Values
• Importance and significance
of understanding values....
• What are our core values of
the company?
• How does it define our
corporate citizenship or
behaviour?
• Reality Check for level of
common understanding......

7. Corporate Functions

8. Corporate Functions
• What should be the role of
corporate functions?
• What will define success of
any corporate function?
Develop a framework for
success.
• How do we measure up to
this framework? Reality
check ......
• Role of corporate functions
in initiating, promoting and
sustaining change
management.

9. Recap of Day 1

10. Internal Customer
Satisfaction

11. ICS Agenda
• Internal Customer Satisfaction -
defining and understanding its
importance and implications
• Who are our Internal
Customers?
• What are their expectations
from me and my department?
• Why do they expect this? What
is the relationship this
expectation may have with
their performance and results?
• What are some of the success
indicators or indicators of
absence of these ICS?

12. Process Compliance vs.
Value Maximisation

13. Process Compliance
• Handling dilemma between ensuring
process compliance for Support/
Corporate functions vs. maximising
organisational values?
• Process definition and purpose - how
to optimise value to organisation?
• Identify challenges of current
processes as seen or experienced by
Internal Customers. Understanding
‘real challenges’ and acknowledging
them.
• Redefining processes to maximise
organisational value. Create a
framework for this at systemic level
rather than handling it at
transactional level.

14. Employee Engagement
and Collaboration

15. Employee Engagement &
Collaboration
• Understanding nuances of
Employee Engagement and
Collaboration.
• How can an individual in
corporate role foster and
improve employee
engagement and
collaboration across
organization?
• What are some indicators -
that point to higher or
improving employee
engagement and
collaboration?

16. Action Planning

17. Action Plan - Best Practices
• It must be in ‘my’ area of control
• The description must use and focus on ‘action’ words and
‘results’
• It must define time to start and time to finish
• It must define ownership by name
– If it is anyone other than ‘me’ must obtain explicit concurrence from person
• One of the best practices is
– Must define all dependencies
– Must still take ownership for closures by those persons on whom it depends