1. 1
Ahmed Mahmoud Kassem
Dear Sir
I am extremely interested in obtaining the position of Front Office
Manager at your hotel.
I have over 10 years of experience in Jaz Aquamarine & Blue Marine
and Hilton Hurghada Long beach handling Guest Complaints /supervision
including customer service and quality. I believe that my qualifications along
with experience and my determination would make an excellent candidate
for Front Office Manager.
I have strong evaluation, planning and leadership skills. I also have
the motivation and drive to be an asset to any company. I have enclosed a
copy of my resume for your perusal. Thank you for your time and courtesy
in reviewing this material and for your consideration of my qualifications for
the open position.
Please contact me at your earliest convenience so that I may share
with you my background and enthusiasm for the position.
Thanking you
Yours faithfully
Ahmed Kassem
2. 2
Resume
Ahmed Mahmoud Kassem
Mobile: 002- 01000360092 & 002-01281005088
E-mail: Kassem.hilton@yahoo.com
CAREER OBJECTIVES
Work in a highly challenging and competitive environment for the enhancement of my
creative abilities and optimum profitability of the organization.
EDUCATION
Alexandria University
Bachelor Degree in Tourism and hotel management (very good with honor)
EXPERIENCE
HILTON HURGHADA LONG BEACH RESORT FROM 13/06/2006(912 ROOM) HURGHADA :
Receptionist till 01/05/2007 (I have been awarded the prize of the best seller in
2007- 2008)
Shift leader from 1/05/2007 till 30/11/2008
Senior Reception from 1/12/2008 till 2/6/2009
JAZ AQUAMARINE RESORT &BLUE MARINE 1301ROOMS FROM 01.11.2009TILL NOW:
Shift Leader from 01.11.2009 till 01.01.2011.
Desk Supervisor from 01.01.2011 till 01.08.2014
Assistant front office manager from 01.08.2014 till now.
3. 3
CORE COMPETENCIES
Staff supervision operations management Systems, Policies & Procedures
Implementation Planning & organizing Documentation Customer Service
Management
SKILLS
PMS: On Q Property Management, Fidelio suite 8, Opera V 5.0
Computer: Familiar with Microsoft office - Internet
Language: very good English, good German and fair Russian.
EXTRACURRICULAR
Hilton University, Online Courses in management, leadership and communication besides
the following: (License to review. Leader ship at Hilton, Service Excellency, Skills
trainer, Train the group trainer, front office skills, front office management.) .
Courses: - (Front office skills Development & CHDT & Front office management
&Managing to change).
All certificates are below:
INTERESTS AND ACTIVITIES
Football, Music
STRENGTHS
Result/Target rebutted within the time frame Holds high moral and ethics values
Initiative and able to work under pressure Presentable and pleasant Dedication
and drive as a hard-working individual Team player with excellent communication
skills Creative, analytical and systematic mind.
PERSONAL PROFILE
Date of Birth : 01st January 1983
Gender : Male
Marital Status : Married
Nationality : Egyptian
Address : El Madeya- Edco- El Behira
4. 4
REFERENCES
1-Mr. Wael Abou el Seoud
EAM Manager Stiegenberger El Tahrir. Tele. : ( 002 0100 13 66 500)
2- Mr. Wael Ramadan
General Manager Arabella Azur Tele. : (00201006678256)
3- Mr. Ibrahim Hegazy
RDM Jaz Aquamarine Resort & Blue marine Tele. : (002 012 20 706 706)
Rdm@jazaquamarine.com
4- Mr. Amgad Helmy EAM Jaz Aquamarine and Jaz Blue Marine
eam@jazaquamarine.com
