1. Bassam Sobhy El-Sayed Aly
Contact Details:
Cell: +971503544752
Email: bassam.abdelrahman1@gmail.com
Address: Warsan, Dubai – UAE
Career Objective:
Acquiring a challenging position in a reputable organization in which I can effectively utilize my skills and
expertise, where I can grow with the organization and prove to be an asset for it, be a professional team
player for the achievement of organizational goals and its success.
Personal information:
Date of Birth: 01/05/1989
Nationality: Egyptian
Marital Status: Single
Visa Status: Resident Visa
Driving License: UAE Driving License
Educational background:
Degree: B.A. in accounting
Grade: Good
Year: 2011
Institution: Faculty of commerce - Accounting Department, Alexandria University
Languages:
Arabic: Mother tongue
English: Excellent (Reading, Writing, Speaking)
Work Experiences:
On behalf of Abu Dhabi Islamic Bank - Quality Department.
Duties:
 Handling customer’s complains and inquiries and offer solutions to their problems and ensuring
customer satisfaction
 Enhancing customers by explaining products and services’ features
 Submitting activities and results reports
 Acting as an effective team coordinator including displaying leadership skills when necessary
Serco Global Services – Dubai, UAE
Date: July 2015 – Present
Position: Customer Service Representative

2.  Assisting my team leader in appraising my colleagues and explain their stack-ranking to them
 Delegating my team requirements to my team leader
 Attending some meetings with the client accompanying my team leader
 Working with administration: forwarding requests and unresolved issues to the respective
departments by communicating and coordinating with internal departments
 Writing and keeping accurate records of discussions and correspondence with customers
Duties:
 Handling hotel rooms sales and booking inside the hotel (Face to face, phone and Relationship)
 Keeping up with potential customers by answering queries, handling complaints and promoting
features of Hotel’s products and services
 Handling customer’s inquiries, needs and purchases
 Maintaining financial accounts by processing customer adjustments
 Preparing product and services reports by collecting and analyzing customer’s information
 Resolving product or service problems by clarifying the customer's complaint; determining the cause of
the problem, explaining the best solution for the problem, following up to ensure resolution
Duties:
 Handling customer’s complaint’s & inquires and selling Vodafone’s products & service
 Welcoming customers to the customer center
 Promoting product’s features
Personal skills:
 Good Communication and active listening skills
 Problem-solving and resourcefulness
 Good negotiation and persuasion skills
 The ability to form relationships and teamwork
 Work under any pressure or difficulties
 Rapid acquisition of new skills and off the job
Kings Park Hotel – Dubai, UAE
Date: April 2013 – March 2015
Position: Receptionist ( Night Auditor )
Vodafone – Alexandria, Egypt
Date: March 2012 – March 2013
Position: Retail Sales Department

3.  Multi-tasking skills
 Excellent presentation and reporting skills
 Leadership and motivation skills
Computer skills:
 Microsoft office package
 Internet browsing
 Speed data entry
Awards:
 Awarded best performer for 6 consecutive months and 8 times within 1 year in Serco UAE.
 Awarded star performer of the year in Serco Middle East in 2015
 Certificate of Attendance in Motivation workshop
Interests:
 Fitness training, Traveling, Swimming and Reading
All references and certificates are available upon request