This document contains the resume of Khusnhood Ahmed from Pakistan. It outlines his objective of seeking a dynamic career with growth opportunities, and includes his personal details like family, address, education and qualifications. It then details his professional experience as Assistant Front Office Manager and Front Office Supervisor at two hotels in Saudi Arabia. His roles and responsibilities in these positions involved overseeing front desk operations, supervising staff, ensuring high customer service standards, and more. His computer skills and additional experience as a Night Auditor and Receptionist are also summarized.
Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.
Front Office Hierarchy
Sub-departments of Front Office
Front Office Organizational Structure
Reservations
Front Desk
Bell Desk
Telephone Operator
Business Center
Concierge
Travel Desk
Guest Relation
Retail Stores
Qualities of Front Office staff
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Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.
Front Office Hierarchy
Sub-departments of Front Office
Front Office Organizational Structure
Reservations
Front Desk
Bell Desk
Telephone Operator
Business Center
Concierge
Travel Desk
Guest Relation
Retail Stores
Qualities of Front Office staff
Does Apple’s first quarter results are an indication of beneficial long term investments for investors? Know the views of Aranca investment research analyst.
It is in my nature to live, to learn, to grow, to help others, to heal, to teach, to explore, to be fascinated with the unknown, to seek compassion for justice, to travel, to see the greatness in everyone, to find beauty in anything, to be intense and passionate with life itself.
I am peaceful, understanding, trusting, and comforting. I have a good sense of humor, I am a tripper tripping out on weirdness weirder then the weirdest weirdness that is weird
People tell me I am friendly and have open character I like to be around people and know how to deal with a lot of different kinds of people.
When working I like to keep a very healthy atmosphere, Where hard work but also enjoying work is essential to me, I enjoy improving myself in any possible
I am Ashfaq Sheikh, currently based in UAE, and would like to apply for the above position for your kind consideration.
I have been a hotelier throughout my career spanning over 26 years since 1995. Worked my way up to the position of General Manager of 3 / 4 Star hotels in Sharjah, U.A.E. As you may understand from my CV, my last two positions were in the senior managerial level of two different properties. My last employment with Citymax Hotel at Sharjah was in the capacity of General Manager, reporting directly to the CEO of Landmark Group of Hotels. I have also been working closely with the individual group heads at the corporate office in liaison with the CEO and COO of the group for policy planning and implementation of the group policies within the individual hotels. Due to the Covid-19 pandemic which brought devastation to the entire hotel industry throughout the world, I had to end my association with the Landmark Group in June 2020. After taking a small break in India to spend time with my family there, I am now back in U.A.E. looking for a break to start my career again.
As you may note from my detailed CV, I have an impeccable and proven record as a senior hotelier with many achievements to my credit. I have always accepted challenges and tough targets thrown at me with hard work, dedication and with a positive attitude, which has always yielded good results. Just to quote an example, in my last employment, I was given a challenge to run the Sharjah City Max Hotel which was making heavy losses and was on the verge of closure by the then CEO Mr. Russel Sharp. Within the span of a few months, leading from the front and guiding a highly motivated team collectively we turned the hotel into a profitable venture which earned a lot of praise and goodwill from the owners.
Sir, If I am given an opportunity, I can assure you that I shall do my utmost to deliver the expected results both financially as well as qualitatively to elevate the standards of the property.
Profile:Multi-lingual Protocol Management & Guest Relations professional with 12+ years of diversified experience at leading hospitality companies in Saudi Arabia, Montenegro, UAE and Egypt .
Expertise: Hospitality, Protocol Management, Guest Relations Executive, Supervisor, Executive Butler
Education: Hospitality High School; Certified in Hospitality Service; Certified Supervisor & Manager
REF:APPLICATION FOR A POSITION OF RECEPTIONIST, CUSTOMER SERVICE REPRESENTATI...DORCAS ATIENO
Dear Sir/Madam,
I am writing to you with regards to the Receptionist and customer service position i saw on your career website.
I am currently working as a customer Service Receptionist and Call center agent in Toyota Alfuttaim Motors where I have spent the past three years providing excellent customer service. I am passionate about service and would love to transfer those skills to the biggest Automotive Company in the world.
I have spent the past seven years working in the hospitality and automotive industry and am now looking to broaden my horizons and my skill-set. It has been a long term career aspiration to work for your company as a customer representative or Contact center agent so that I can combine my love for service and hospitality with the passion for your services.
Please find attached my current CV, which further details my experience along with my skills and qualifications and why I feel I would make an excellent ambassador for you.
I have skills and experience required to competently take on this role and I am confident that I would work to exceed your expectations.
I very much look forward to hearing from you and thank you for considering my application
Yours Sincerely.
Dorcas Awino Atieno
1. KHUSNHNOOD AHMED
House No. 99 /c gulfhasha Colony
Jung Road Faisal Abad, Pakistan
Telephone : +92 - 412 – 657721
OBJECTIVE
Seeking a position in a dynamic organization that will utilize my strong academic background
and organization ability, as well as providing ample opportunities for career growth.
PERSONAL INFARMATION
Father’s Name : Maqsood Ahmed
Date of Birth : January 12, 1973
Religion : Islam
Nationality : Pakistani
Marital Status : Married
Language : Urdu, English & Arabic
Passport No. : H-095309
Driving License : Holding Saudi driving license
PRESENT ADDRESS
Holiday Villa Madinah
Kingdom of Saudi Arabia
Mob. + 966-0554524296
2. ACADEMIC RECORD
B.A ( Bachelor of arts )
G.C. Collage Faisal Abad
COMPUTER KNOWLEDGE
Fully literate in latest window 98/2000 based software and fully conversant with Microsoft
Office packages.
Operating E-mail & Internet browsing
ROFESSIONAL EXPERIENCE
AssistantFrontOffice Manager( Holiday Villa Madinah )
.
• Assist in the day-to-day operation of the hotel Front Office.
• Supervisor the operational activities of the hotel front desk within hotel guidelines
to provide the highest standard of courteous service while permitting acceptable
profit levels.
• Assign, coordinate, and supervise work activities of Front Desk Agents.
• Ensure work is complete to include, shift closing, room deposits, refunds and
rebates.
• Train and develop Front Desk agent. Prepare staffing schedules, complete
payroll, and monitor labor costs budget figures.
• Prepare and conduct Front Desk meetings and resolve issues.
• Perform house counts and review daily arrivals. Identify potential problems with
rooms, activity and take appropriate action.
• Provide information and direction to staff to achieve 100% occupancy.
• Review and resolve accounts and house keeping discrepancies.
• Prepare shift briefing to communicate activities, short take training and any
problem and have special information to the next shift.
• Take the personal responsibility for correction customer service problems.
3. Work Activities
• Coordinating the entire operation of the restaurant during scheduled shifts.
• Managing staff and providing them with feedback.
• Responding to customer complaints.
• Ensuring that all employees adhere to the company's uniform standards.
• Meeting and greeting customers and organizing table reservations.
• Advising customers on menu and wine choice.
• Recruiting, training and motivating staff.
• Organizing and supervising the shifts of kitchen, waiting and cleaning staff.
• maintaining high standards of quality control, hygiene, and health and safety.
• Checking stock levels and ordering supplies.
• Preparing cash drawers and providing petty cash as required.
• Helping in any area of the restaurant when circumstances dictate.
FrontOffice Supervisor ( Radhwa Holiday Inn Yanbu )
• Assist the front office manager in ensuring the smooth and efficient day to day
operation of the Front Desk including Reservation and Bell desk.
• Provide excellent customer service as per the standards of the hotel, and
assist in situations to ensure customer satisfaction.
• Ensure guest requests, inquiries and concerns are addressed and completed
in a manner.
• Assisting with the delivery and execution of the prefer loyalty program
including amenities, guest welcome letter and profile updating.
• Reviewing guest special request and ensure they are met or exceeded.
• Assisting in the administration and management of the Front Office, including
, but not limited to payroll and scheduling.
• Assist in providing staff with on going coaching, training and development.
• Coordinate hotel emergency procedures within the scope of defined plans.
• Prepare reports, handle special projects and assignments as required.
• Working with all Hotel departments to ensure we meet or exceed guest
expectations and all guest billing is accurate and up to date at time of
departure.
4. RECEPTIONIST
I have also to function as reception during the night. To record all the communication
and remarks in the log book and take note of their remarks.
RESPONSIBILITIES
• Telephone Operating
• Making Reservation & Confirmations
• Check-In & Check-Out
• Operating POS & FOS system
• Cashiering
RADHWA HOLIDAY INN - YANBU
NIGHT AUDITOR
From March 2002 until 2006
Working with Radhwa Holiday Inn Yanbu K.S.A. in the capacity of Night auditor job
involves the nightly checking of guest folios and all operation done during he night and
taking trail guest folios.
I am responsible to post all room rental and all other charges not yet posted to verify
and register all charges vouchers flowing from the different department with he various
summarize and to register all charge voucher that was omitted and cost them on the
machine and takes a reading department. I have to check the trial balance at the closing
of operations and ensure that the total of each folio is correct and to prepare list of the
those accounts exceeding the limit established by he hotel management.
y job involves the close monitor of all front office and restaurant cashiers on morning
duty have arrived on time and in case of absence or delay to insure the position is
covered until the arrival of the income auditor. I am responsible for the checking of
guest safe deposit inventory prepared by the front office cashier and check the traffic
sheet of the different departments agree with the position on guest folios and to
compare the amounts of the charge vouchers with those posted in the machine to
ascertain their agreement. Also to ensure that the total of telephone charge vouchers in
sequence order balances at the same time with summary of the switchboard as well as
the machine reading then to prepare a summary for all fax massage in the same
manner as above. To check that the total of guest laundry and valet charge vouchers
5. agree with summaries as well as the total of the machine. I have to check the restaurant
and bar totals agree with the total on the restaurant and bars daily report, in case any
cheque appears in the summary of the restaurant cashiers but is missing or has not
been
posted on guest folios, I have to find and post.
Training & Development
Attended the following Training & Development programs organized by the Company.
• Can-Do Experiences (Guest Focused Services)
• Be My Guest
• Up selling Technique at Front Office
• Certificate of training and development ( Can-D0 Experiences Team )
• Certificate of training and development( Can-Do Experiences Merchant of
Venice Service Re Cover.
• Certificate of Training First Aid By Al – Ansari Poly Clinic
• Can Do Experience – Positive Attitude
Achievements
• Selected as the Employee of the year for the year 2002
• Selected as the best smile of the week for the week 45 during 2003
• Selected as the Can-Do of the Month for the Month February , 2005