Reman Sabek is seeking a suitable position where he can employ his skills and experience. He has a bachelor's degree in commerce from Damascus University and is fluent in English and Arabic. His work experience includes positions as a guest reception agent at the Sheraton Hotel in Beirut, Lebanon and as a sales and customer service executive at Nouras bookshop library in Lebanon. He has strong interpersonal, communication, and customer service skills.

1. 1
Curriculum Vitae
OBJECTIVE:
I am seeking a suitable position at a reputable firm where my background and experience can be
well utilized and where I can employ my skills to reach a high level of performance in order to
achieve my personal goals, and any goals that the company will set forme.
Personal Information:
Name : Reman Sabek
Nationality : Syrian
Date of Birth : 9th June, 1990
Visa Status : Visit Visa
Contact Numbers : 00971- 558332075
Address : Dubai, UAE
Email
Status
:
:
remansabek11@gmail.com
Single
Education Qualifications& Trainings:
Bachelor’s degree in Commerce April 2015
Damascus University
Insurance & Banking
ISCED 5 English certificate April 2012
Linguaphone Institute Ltd.
Damascus,Syria
Work Experiences:
 SHERATON HOTEL : Jan 2015_ Feb 2016
LEBANON BEIRUT
Guest reception agent
 Dealing with bookings by phone, Email, latter, fax or face to face.
 Completing procedures when guests arrive and leave.
 Choosing rooms and handing out keys.
 Preparing bills and taking payments.
 Answering questions about what the hotel offers and the surrounding area.
 Dealing with complaints or problems.
 Ensure that each customer receive outstanding service by providing a friendly
environment.

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 The ability to stay calm under pressure and look after several things at once.
 Providing professional advice to the customers regarding any enquiries that are work
related.
 Selling a range of products and services, to new customers.
 Meeting the agreed level of contactwith the customers as maybe necessary to
maintain/increase levels of business activity.
 Constantly seeking out new revenue generating opportunities to ensure that company
targets are met
 Nouras bookshop library March2013 – Dec2014
Shwaifat, Lebanon
Sales and customer service executive
Nouras bookshop library isoneof the leading librariesfrom1976 withmorethan15
branches aroundLebanon.
 Reporting to the Shop Manager
 Assisting new employees with their training
 Frequently pitching ideas to the higher management team
 Following up with customers to answer questions and resolve concerns and complaints.
 Working on high quality appointment setting campaigns.
 Attending tradeshows & industry events.
 Using the latest sales software.
 Using Word& Excelin addition to a customized softwareto write reports and create
invoices.
 Ensuring the customers/clients care policies are adhered to at all times
 Ensuring all customer/client details is fully completed.
 Ensuring pre-payments (where applicable) are processed within appropriate deadlines
 Actively workingtowards the company values
 Ensuring monthly/ quarterly/ annually objectives,as agreed with the line manager, are
met
Other Skills:
 Ability to workas a part of dynamic team & address client’s needs.
 Ability to accept a significant level of responsibility & accountability.
 Natural affinity fordealing with people fromvarious backgrounds.
 Strong interpersonal, communication, leadership & managerial skills.

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 Good research skills, fast learner, can work under high pressure.
 Working Knowledge of Outlook,Lotus Notes & Internet Applications.
 Ability to use diplomacy and discretion, when giving out information and referring and
directing callers and visitors.
 Ability to make decisions where precedents may not be established.
 Ability to determine workpriorities.
 Ability to make decisions and take appropriate actions.
 Ability to make schedules and deadlines of the work area.
 Ability to communicate effectively.
 Ability to follow,applies, interpret and explain instruction and/or guidelines.
 High speed and accurateTyping Arabic & English / Data Entry.
 Public Relation Skills & Customer Service.
 Using Microsoftoffice.
Languages:
 Native language Arabic.
 Fluent in both written and spoken English.
“All references are available upon request”