The document summarizes the person's professional experience and qualifications. They offer people skills and emotional intelligence to build relationships and identify and solve IT problems. They have a track record of technical knowledge and successfully completing IT initiatives. They have experience leading consolidation efforts that improved customer service, designed disaster recovery plans, and contributed to non-profits through IT work.

1. I offer excellent people skills, as well as technical expertise. I offer emotional intelligence and the ability to build relationships that enhance service delivery. I bring the ability to work with business staff to identify problems, then research, communicate, and implement solutions. I possess the track record, technical knowledge, and expertise to negotiate successful conclusion to IT initiatives

2. Authored a Process Improvement Analysis that targeted Customer Service, Knowledge Management, Objective measurements of performance Delivered business plans that outlined requirements, accountability, risk analysis, critical path, dependencies Designed and implemented a Knowledge Management System that accepted, documented, and routed service requests, was a central repository and guide for project plans, and a technical resource for computer fixes and installs. Able to present information and communicate at all levels Highlights of my corporate contributions include:

3. Led the consolidation of multiple departmental IT groups, which resulted in the creation of one enterprise Support Delivery Team Increased Customer Service rating by leveraging metric analysis to correct operational deficiencies Designed and implemented a Disaster Recovery Plan that insulated the IT Help Desk from man-made or natural disasters, thereby increasing the confidence of our customers and ensuring service continuity Highlights of my corporate contributions include:

4. Highlights of my non-profit contributions include: Compu-Train Skill Center Oversaw the network and desktop systems of this non-profit organization that provided office and computer expertise to an under-skilled urban community Battered Women's Shelter Wired office with cat-5 Purchased and installed server and desktops Trained staff in use of new equipment MLK Elementary School Worked with Principal to analyze and recommend technology choices Managed a team of IT volunteers Successfully wired the campus Diagnosed and repaired donated equipment Internet enabled each classroom BDPA Thought Leaders Professional Development Chair