Tools, Automation, Infrastructure, IT Manager

1. Peter Campbell
Professional Summary
Effective IT leader and problem-solver with advanced communication
skills and a hardworking mentality. Seeking to apply expertise and
extensive experience in ICT operations to take on a challenging role with a
growing team.
Career Experience
IAG NZ Ltd, Christchurch – 01/2012 - 01/2019
Customer and Digital (C & D), Core Systems Manager.
Responsibilities:
• Leading, coaching and managing twelve staff in diverse locations.
• Monitoring and alerting of all core systems within IAG NZ.
• Working closely with application and infrastructure support staff and a
range of other IT groups and vendors.
• Service desk approvals, change management, release management and
risk assessments.
• ITIL adherence and enforcement.
• Use of ServiceNow, Jira, Confluence and SharePoint software.
• Continuous process improvement via SLA and service delivery
processes.
• External vendor relationship management.
• Maintaining, improving and overall ownership of a variety of
enterprise toolsets such as SPLUNK, AppDynamics, MS System Centre
suite - SC Operations Manager (SCOM), SC Configuration Manager
(SCCM), SC Orchestrator (SCORCH), Opcon (job scheduler / task
automation s/w), Ivanti patch for windows.
• Building warden and the health and safety representative for the IT
infrastructure area for several years.
• IT representative for the Management Response Team for disaster
management within NZ.
• Infrastructure Automation such as VMware vRealize Automation,
VMware vRealize Orchestrator, Azure DevOps automation.
• Core operations batch processing, 1500+ tasks per day including all the
major financial workflows and file transfers in/out of the organisation.
P.D.CAMPBELL@XTRA.CO.NZ
027 475 6388
Saint Albans, Christchurch, Canterbury
Skills
• Leadership, mentoring, operations
management, problem solving, risk
management, safety, technical support,
service desk knowledge and experience
• Excellent communication skills both
written and verbal
• Proven relationship building skills
• The ability to multi-task
• Risk management processes and
analysis
• Project Management
• Staff development
Education and
qualifications
School Certificate pass in five subjects
ITIL V3 certified
Numerous in-house management courses
MS System Centre Configuration
Manager (SCCM) administrator certified
Lean practices course achievement
NZ Trade certificate in Fitting and
Welding

2. Achievements:
• Successfully implemented SPLUNK configuration across all core
applications providing support groups with advanced fault diagnosis
capabilities, instant alert notification, monitoring and dashboards, and
single point log file access for triage and rapid resolution.
• Ensured all relevant documentations were created and maintained.
• Was part of the initiation, planning and project management of Identity
Access Management (IDAM) across the core financial applications that
support staff were granted access to. This successful project was key to
IAG NZ passing their financial ICT auditing which had been falling
short of the mark previously.
• Attend and participate in meetings with internal and external service
providers in the identification, remediation and resolution of
Business-As-Usual (BAU) service issues.
• Oversaw the implementation and maintenance of new enterprise s/w
into the IAG environment for use by other support groups. Ivanti
Patch for Windows was the most recent example which gave the
Infrastructure Support group the ability to control, maintain and
report on server security and status.
AMI Insurance Ltd, Christchurch - 04/2002 - 01/2012
Technical Specialist and Computer operations manager.
Responsibilities:
• Initially employed as the Unisys Technical Specialist the role grew as
the demands of the various departments required and I soon became
the Computer Operations manager as well as the Technical Specialist.
• Sole technical specialist for the core business application for three years
until another capable person was found and employed.
• Problem solving, leading/mentoring/managing staff, risk management,
change control, processing throughput (batch scheduling/control),
operating and hardware system upgrades, recovery planning/testing,
business continuity planning, security, implementing associated
technologies to compliment the MCP operating system such as Virtual
Tape Libraries, Opcon/xps scheduling software and Tape manager.
• Citrix administration, Windows server, managing relationships with
external providers.
Achievements:
• Successfully implemented a virtual tape library to replace a legacy
installation. Provided the company with a far more robust, reliable
and stable core application and environment from which to service its
customers.
• Created an efficient and more easily managed operations environment
by implementing automation software which enabled staff to monitor
and alert on abnormal conditions.
• Was a key player in the relocation of the network and server hardware
to dedicated data centre locations outside of Christchurch. Established
disaster recovery/bcp with external vendors and partners.
Interests and general
Having raised three children, I frequently
found myself involved in social groups
and sporting teams. I coached several
sports teams and eventually became
chairman for the college football club
where I was honoured as their "Person of
the year" for our efforts in advancing the
status of the sport at a largely rugby
dominated school. All sport is a genuine
interest for me and I participate annually
at the NZ master’s games with great
success.
During the Christchurch earthquake of
2011 I was awarded for bravery for
rescuing a young person who was trapped
in a lift in a multi story building in central
Christchurch.
.