The document summarizes the experience and qualifications of an IT professional with over 6 years of experience in various IT roles and over 10 years of experience in business information systems. Some of the key responsibilities included management of IT areas and projects, technical support of hardware and software, leadership, relationship management, communication, and operations. The professional also has diploma degrees in e-business administration and enterprise desktop support, as well as certificates in A+, MCITP, MCTS, CCNA, business analysis, project management, and consulting skills.

1. Key Accountabilities, Competencies and Achievements
As an experienced IT professional with over 6 years of experience in IT industry, and over 10
years in Business Information Systems, providing Information Technology (IT) support and
solutions to a variety of industries from Financial Services to the manufacturing sector and from
Agri-business field to e-business, e-commerce and digital marketing. I have offered a vast array
of support options including technical support services, for Microsoft Windows server, Windows/
desktop environments, Wireless networks setup (Wi-Fi), LAN, WAN and SAN network
management setup, and a range of Technical Services, IT Asset Management, Security
Solutions, Backup Solutions, Digital Signage Solutions and IT Management Services.
Within the Services, Support, Infrastructure and Operations segments of the IT industry, I have
filled a variety of roles, and done so across a diverse set of industries. I've helped users with
everything from resetting passwords, VPN access, Windows application issues, printer
anomalies, and right through to the more complex server issues that inevitably crop up when
passwords, permissions and shared drives are in the mix.
Navigating the ever changing landscape of Information Technology is a wonderfully challenging
and thoroughly rewarding job to be in, and it's what I have been doing professionally for nearly
two decades now. I helped companies fully harness the capabilities of new hardware; more
aggressively leveraged the versatility of the software in their environment, and worked with a
greater big-picture understanding of how to overcome the volatility of integrating all their
processes and procedures.
Key Accountabilities:
Management;
Directed, planned, controlled, organized and led several IT areas, projects and people;
prepared, organized and directed the strategic and tactical planning; planned and control
budgets; managed and controlled schedules; evaluated performance; utilized time and project
management skills, managed and built customer/ client relationships; managed customer and
supplier contracts; planned and managed, lead and facilitated change; started, grew and
maintained a business, recruited and trained and evaluated staff, fostered and inspired an
effective work environment; leadership and direction in the development and execution of
strategies to established and maintained relationships with communities and key external
stakeholders to build public trust.
Technical Competencies:
Supported, managed, directed, planned, organized and participated in operational and
development activities; determined, implemented, supported and administered hardware and
software; designed, implemented, supported and administered network and communications;
managed hardware and software; analyzed requirements; design, wrote and implemented
computer programs; managed resources allocations for computer operations; managed,
supported and implemented third party software and hardware; assessed, determined, design,
installed and supported technical infrastructure and help desk.
Leadership and Relationship Management:

2. Highly integrity, motivated, organized and focused team leader; headed and supervised several
groups, engaged in delivering services to end clients; organized, prepared and presented
monthly and weekly information; facilitated employee feedback; fostered and inspired an
effective work environment; managed and lead staff; implemented skills enhancement
strategies and plans; managed, built and fostered mutually beneficial working relationships and
partnerships with vendors, suppliers and staff.
Communication, Mediation and Presentation skills:
Planned, developed and implemented several effective methods of communications;; promoted
innovative processes and fostered cooperation among clients and staff; provided ongoing
consultative advice and support to clients; prepared materials ( e.g. reports, recommendation
papers, correspondence, memos); responded to enquiries and provided written and verbal
advice; coordinated with internal and external contacts at all levels; developed and presented
recommendations; developed business cases and provided direction and technical advice to
unit staff; connected and worked effectively with clients, staff and colleagues; established
positive working relationships with peer managers and other business unit.
Operations – Information Technology:
Directed , organized, controlled and planned for several IS/IT operational areas; developed and
implemented standard processes and procedures; created and implemented quality control
standards; implemented manuals; implemented sales and marketing strategies; implemented
business development strategies and planned for services life cycle.
Analytical, Evaluation and Problem-Solving Skills:
Identified, analyzed and evaluated opportunities to improve digital communications; established
work priorities and applied problem – solving techniques to achieve issues resolution; identified
and assed business and financial needs, resolved variances, assessed new technology
opportunities, evaluated vendor proposals, participated in management planning; developed
and implemented information management processes to monitor demand and capacity
requests.
Negotiation Skills:
Developed and implemented effective negotiations skills dealing with clients, suppliers,
contractors, and staff; negotiated client contracts; negotiated supplier and contractor contracts;
mediated disputes among several parties; resolved issues; avoided numerous staff and client
related problems; studied, evaluated vendor proposals and negotiated contract agreements
between ministry and service providers.
Other Essential Skills and Competencies:
Project Management and Business Process Improvement;- Planned, prioritized, coordinated
and resolved issues/problems related to demand and capacity; planned, organized and
coordinated human, financial resources to achieve business results; managed, administered
and supported Enterprise Resource Planning (ERP) application.
Education and Technical Experience

3.  Over 10 years of experiences with proven ability to provide direction and leadership based upon
comprehensive knowledge of principles, practices and techniques of strategic communications, corporate
communications, and issues management.
 Through knowledge of principles, concepts,practices and techniques in the areas of stakeholder
engagement, reputation management and community relations.
 Diploma degree in E-Business Administration.
 Diploma degree in Enterprise Desktop Support Specialist Program.
 Certificates: A+, MCITP, MCTS, CCNA.
 Associate's Certificate in Business Analysis
 Associate's Certificate in Project Management
 Advanced Certificate of Completion in Consulting Skills
 Mutual Funds and Life Insurance Licensing (LLQP) Coursework
 Canadian Securities Coursework