The document outlines the experience and qualifications of an IT professional with over 6 years of experience in the IT industry and over 10 years of experience in business information systems. They have provided IT support and solutions to a variety of industries, including long term care, manufacturing, and small to mid-size businesses. Their experience includes technical support, network management, security solutions, backup solutions, and IT management services. They have filled various roles within IT services, support, infrastructure, and operations, helping users with a wide range of issues. They have helped companies leverage hardware and software capabilities and integrate processes over nearly two decades in the IT field.
As an experienced IT professional with over 6 years of experience in IT industry, and over 10 years in Business Information Systems, providing Information Technology (IT) support and solutions to a variety of industries from Financial Services to the manufacturing sector and from Agri-business field to e-business, e-commerce and digital marketing. I have offered a vast array of support options including technical support services, for Microsoft Windows server, Windows/ desktop environments, Wireless networks setup (Wi-Fi), LAN, WAN and SAN network management setup, and a range of Technical Services, IT Asset Management, Security Solutions, Backup Solutions, Digital Signage Solutions and IT Management Services.
As an experienced IT professional with over 6 years of experience in IT industry, and over 10 years in Business Information Systems, providing Information Technology (IT) support and solutions to a variety of industries from Financial Services to the manufacturing sector and from Agri-business field to e-business, e-commerce and digital marketing. I have offered a vast array of support options including technical support services, for Microsoft Windows server, Windows/ desktop environments, Wireless networks setup (Wi-Fi), LAN, WAN and SAN network management setup, and a range of Technical Services, IT Asset Management, Security Solutions, Backup Solutions, Digital Signage Solutions and IT Management Services.
• Extensive experience providing administrative support to a Senior Executive, including but not limited; drafting correspondence, editing documents and transcribing minutes of meetings.
• Highly proficient in preparing complex reports, correspondence, memorandum, forms, charts, tables and statements for senior management staff.
• Considerable experience using a variety of software packages including database administrative tools, project management software (e.g. MS Project) MS Office Suite, Adobe Creative Suite, SAP, SharePoint (Office365), CRM Cloud, and/or trouble tracking systems.
• Highly developed customer service skills with an ability to deliver excellent customer service to staff at all levels, stakeholders, media, members of the public, external partners and agencies, with a flexible and willing 'can do' attitude.
Resume for Sr. Program Manager
Seventeen years of experience helping organizations achieve business goals by practicing the art of listening and speaking, building relationships and creating accountability for action.
Extensive corporate experience leading projects, programs and initiatives focused on strategy development and deployment, quality management, software and hardware engineering, process design and improvement, and vendor-hosted technology solution selection and implementation.
Passions: Setting and achieving goals, learning, creating order out of chaos, leading and motivating people, mentoring and sharing knowledge, process design and improvement, relationship building, communication and change management.
Over the past 17 years, he has worked with numerous companies in Atlantic Canada, assisting with system development, operations planning and marketing initiatives; ensuring suitable alignment of technology with your long-term business goals. His consulting experience, project management, and business analyst background constitute the perfect fusion of skills to ensure requirements are identified; resolving projects on time and budget. Unlike others with similar skills, his commitment to customer satisfaction is unmatched. His outstanding IT skills encompass IT security audit and reporting adhering to CISSA Standards.
Decisive, focused and result oriented professional offering 20-years exhaustive experience in Project Management, Business Analysis, SDLC, System Integration. Project Management & execution with emphasis on various Software development tools and methodology. Hand-on experience in end-user industries. Relentless problem solver, applying analytical, design & technical skills. Effective, hands-on leader with outstanding success developing tailor made business applications.
• Extensive experience providing administrative support to a Senior Executive, including but not limited; drafting correspondence, editing documents and transcribing minutes of meetings.
• Highly proficient in preparing complex reports, correspondence, memorandum, forms, charts, tables and statements for senior management staff.
• Considerable experience using a variety of software packages including database administrative tools, project management software (e.g. MS Project) MS Office Suite, Adobe Creative Suite, SAP, SharePoint (Office365), CRM Cloud, and/or trouble tracking systems.
• Highly developed customer service skills with an ability to deliver excellent customer service to staff at all levels, stakeholders, media, members of the public, external partners and agencies, with a flexible and willing 'can do' attitude.
Resume for Sr. Program Manager
Seventeen years of experience helping organizations achieve business goals by practicing the art of listening and speaking, building relationships and creating accountability for action.
Extensive corporate experience leading projects, programs and initiatives focused on strategy development and deployment, quality management, software and hardware engineering, process design and improvement, and vendor-hosted technology solution selection and implementation.
Passions: Setting and achieving goals, learning, creating order out of chaos, leading and motivating people, mentoring and sharing knowledge, process design and improvement, relationship building, communication and change management.
Over the past 17 years, he has worked with numerous companies in Atlantic Canada, assisting with system development, operations planning and marketing initiatives; ensuring suitable alignment of technology with your long-term business goals. His consulting experience, project management, and business analyst background constitute the perfect fusion of skills to ensure requirements are identified; resolving projects on time and budget. Unlike others with similar skills, his commitment to customer satisfaction is unmatched. His outstanding IT skills encompass IT security audit and reporting adhering to CISSA Standards.
Decisive, focused and result oriented professional offering 20-years exhaustive experience in Project Management, Business Analysis, SDLC, System Integration. Project Management & execution with emphasis on various Software development tools and methodology. Hand-on experience in end-user industries. Relentless problem solver, applying analytical, design & technical skills. Effective, hands-on leader with outstanding success developing tailor made business applications.
Amarnath Gupta is a seasoned IT executive with global experience in business transformation and operations across multiple industries (financial, high technology, medical, manufacturing, retail, biotechnology/ pharmaceutical) across more than 9 countries. Amarnath is a strategic partner focused on building and delivering IT strategies and solutions aligned with business goals. He uses his global leadership experience, process improvement, project management, technology roadmaps, enterprise solutions delivery, and M&A experience to deliver a positive impact to the bottom line. Amarnath is a recognized leader in executing major transformational IT change initiatives and organizational change management. His recent Directorship experience was in the Enterprise Consulting & Advisory firm, leading teams with hundreds of employees. He is fluent in English, Hindi and Bengali, and he holds a Masters Degree in International business. Amarnath is available for a CIO or equivalent position, and he is willing to relocate for the right opportunity in India, USA, Europe, and the UAE.
An accomplished senior leader with over 25 years’ in progressive leadership roles in Information Technology, the last 15 years have been in executive level positions (VP/SVP/CIO/Consultant). Experience ranges across industries with current in Hospitality.
Owner of Technology Advisory Services, Inc. which provides technology leadership and advisory services in support of delivering the right solutions at the right time using effective right-sized governance practices.
Specialties include Business IT alignment, Governances including Executive Council and Steering Committee, Project Portfolio Management, Change Management, Resource Management, Vendor Management, Financial Management, contracts and agreements, effective communication, leadership and leadership development and talent optimization.
Dawn’s Information Technology Management experience is strong and encompasses all IT domain areas. She views IT as an integrated business and all departments need to operate in unison in support of delivering continuous results. Security, compliance and data protection are always in the forefront, strong talent management is expected and continuous improvement is part of core operations with expected high customer satisfaction results.
Dawn is passionate about helping and guiding organizations to embrace change using innovative approaches that challenges and delivers business results. She is recognized as a steady, trusted leader and partner who fosters and builds deep connections among organizational stakeholders and teams at all levels.
Dawn continuous to challenge herself to become a better version of herself in everything she does and she is grateful for the opportunities she has been privileged to experience through great partnerships. She brings this approach and attitude to every client and delivers expected results and more. She may join a team as a leadership consultant but always leaves as a trusted partner and advocate.
Managed, supported, and participated in technical support function; providing technical support to clients regarding the resolution of product hardware, software and operating system; managed resources allocations for computer operations; and provided life-cycle management solutions.
Developed, organized, and implemented IS/IT operational areas; assessed new technology opportunities, developed information management processes to monitor demand and capacity requests; and planned for services life cycle.
Provided full-scale technical support applications to enhance technical operation, and service; fostered, developed, deployed and executed cross-platform, cross-vendor, in-house,developed applications and shrink-wrapped applications; file conversion; security; template building applications; virus prevention; virus detection/eradication; and documentation/reporting; ensuring the integrity and security of corporate data in the transfer of these files to new applications,
1. Key Accountabilities, Competencies and Achievements
As an experienced IT professionalwith over 6 years of experience in IT industry,and over 10 years in Business
Information Systems, providing Information Technology (IT) support and solutions to a variety of industries from
Long Term Care to the manufacturing sectorand many other small to mid-size businesses.Ihave offered a vast
array of support options including technical support services,for Microsoft Windows server, Windows/ desktop
environments, Wireless networks setup (Wi-Fi), LAN, WAN and SAN network management and setup,and a range
of Technical Services, IT Asset Management, Security Solutions, Backup Solutions, Digital Signage Solutions and
IT Management Services.
Within the Services, Support, Infrastructure and Operations segments of the IT industry,I have filled a variety of
roles, and done so across a diverse set of industries. I've helped users with everything from resetting passwords,
VPN access,Windows application issues,printer anomalies, and right through to the more complex server issues
that inevitably crop up when passwords,permissions and shared drives are in the mix.
Navigating the ever changing landscape of Information Technology is a wonderfully challenging and thoroughly
rewarding job to be in, and it's what I have been doing professionally for nearly two decades now. I help ed
companies fully harness the capabilities of new hardware; more aggressively leveraged the versatility of the
software in their environment, and worked with a greater big-picture understanding of how to overcome the
volatility of integrating all their processes and procedures.
Key Accountabilities:
Management;
Directed, planned, controlled, organized and led several IT areas, projects and people; prepared, organized and
directed the strategic and tactical planning; planned and control budgets; managed and controlled schedules;
evaluated performance; utilized time and project management skills, managed and built customer/ client
relationships; managed customer and supplier contracts; planned and managed, lead and facilitated change; started,
grew and maintained a business,recruited and trained and evaluated staff, fostered and ins pired an effective work
environment; leadership and direction in the development and execution of strategies to established and maintained
relationships with communities and key external stakeholders to build public trust.
Technical Competencies:
Supported, managed, directed, planned, organized and participated in operational and development activities;
determined, implemented, supported and administered hardware and software; designed,implemented, supported
and administered network and communications; managed hardware and software; analyzed requirements; design,
wrote and implemented computer programs; managed resources allocations for computer operations; managed,
supported and implemented third party software and hardware; assessed,determined, design, installed and supported
technical infrastructure and help desk.
Leadership and Relationship Management:
Highly integrity, motivated, organized and focused team leader; headed and supervised several groups,engaged in
delivering services to end clients; organized, prepared and presented monthly and weekly information; facilitated
employee feedback; fostered and inspired an effective work environment; managed and lead staff; implemented
skills enhancement strategies and plans; managed, built and fostered mutually beneficial working relationships and
partnerships with vendors,suppliers and staff.
Communication, Mediation and Presentation skills:
Planned, developed and implemented several effective methods of communications;; promoted innovative processes
and fostered cooperation among clients and staff; provided ongoing consultative advice and support to clients;
2. prepared materials ( e.g. reports,recommendation papers, correspondence,memos); responded to enquiries and
provided written and verbal advice; coordinated with internal and external contacts at all levels; developed and
presented recommendations; developed business cases and provided direction and technical advice to unit staff;
connected and worked effectively with clients, staff and colleagues; established positive working relationships with
peer managers and other business unit.
Operations – Information Technology:
Directed , organized, controlled and planned for several IS/IT operational areas; developed and implemented
standard processes and procedures; created and implemented quality control standards; implemented manuals;
implemented sales and marketing strategies; implemented business development strategies and planned for services
life cycle.
Analytical, Evaluation and Problem-Solving Skills:
Identified, analyzed and evaluated opportunities to improve digital communications; established work priorities and
applied problem – solving techniques to achieve issues resolution; identified and assed business and financial needs,
resolved variances, assessed newtechnology opportunities,evaluated vendorproposals,participated in management
planning; developed and implemented information management processes to monitor demand and capacity requests.
Negotiation Skills:
Developed and implemented effective negotiations skills dealing with clients, suppliers, contractors,and staff;
negotiated client contracts; negotiated supplierand contractorcontracts; mediated disputes among several parties;
resolved issues; avoided numerous staff and client related problems; studied,evaluated vendorproposals and
negotiated contract agreements between ministry and service providers.
Other Essential Skills and Competencies:
Project Management and Business Process Improvement;- Planned, prioritized, coordinated and resolved
issues/problems related to demand and capacity; planned,organized and coordinated human, financial resources to
achieve business results; managed,administered and supported Enterprise Resource Planning (ERP) application.
Education and Technical Experience
Over 10 years of experiences with proven ability to provide direction and leadership based upon
comprehensive knowledge of principles, practices and techniques of strategic communications, corporate
communications, and issues management.
Through knowledge of principles, concepts,practices and techniques in the areas of stakeholder
engagement, reputation management and community relations.
Diploma degree in E-Business Administration.
Diploma degree in Enterprise Desktop Support Specialist Program.
Certificates: A+, MCITP, MCTS, CCNA.
Associate's Certificate in Business Analysis
Associate's Certificate in Project Management
Advanced Certificate of Completion in Consulting Skills
University degree, college diploma in a technical field, or relevant industry experience, especially on
projects involving software configuration, training, development, testing, and deployment.
Experience and certification in software and business analysis.
Experience and certification in information technology.
Mutual Funds and Life Insurance Licensing (LLQP) Coursework
Canadian Securities Coursework