Karthick seeks a role that allows him to contribute as an internal asset. He has over 5 years of experience in system administration and IT support. His experience includes implementing financial inclusion centers for banks, maintaining relationships with bank officials, troubleshooting hardware and software issues, and managing networks. He is currently an IT executive providing technical support for financial inclusion centers and solving issues.

1. KARTHICK.M
9445701725
mkarthic85@gmail.com
Career Objective
To work in an establishment, where i can prove myself as internal asset to the company and my
leadership skills.
Profile
 Experience in implementing and handling Financial Inclusion Centers, which includes Bank of
Baroda, Bank of India & Central bank of India
 Maintaining a relationship with Bank Officials by providing support, information, and
guidance
 An IT professional with 5+ years of work experience in System Administration
 Having 1.4 years of Experience as Service Engineer And System Administrator in Versatile
Solutions which includes Major Troubleshooting of Workstations both hardware and software related
 Having 1.2 years of Experience as System Administrator in SASEL (Sivamathi Animation
Software’s And Electronics Ltd.,) –with extensive experience in Editing Software installation
like Adobe Products, Avid, Corel Draw, Auto desk
 At present working with Sahaj e-Village Ltd as IT Executive, Chennai
 Expertise in supporting and troubleshooting Hardware, Software and Network issues.
 Quick learner and excellent team player, ability to meet tight deadlines and works under
pressure.
 Demonstrated ability to satisfy users through analysis and problem resolution. Recognized
as the “go-to-person” for immediate resolution to Hardware issues
Working Experience
Sr. Executive Information Technology (January 2011 to till date)
Sahaj e- Village Limited (A SREI Initiative)
Sahaj e-Village Limited, an ISO 27001 certified company and a venture initiative of SREI
infrastructure Finance Limited, has delved into bridging the digital divide between urban and
rural India. We have taken a phenomenal initiative to make information and technology reach all
the nooks and corners of rural India. We have taken up the task of establishing Common Service
Centers(CSCs) that were identified as one of the 4 pillars of the National e-Governance Plan
(NeGP) as envisaged by the Government of India.

2. Roles and Responsibilities
 Technical support for Financial Inclusion, includes Bank Of Baroda, Central Bank of India,
Bank Of India
 Implementing FI centers in the mandated locations
 Maintaining a relationship with Bank Officials by providing support, information, and
guidance
 Solving technical issues in support with TCS tech team and maintaining the KIOSK centers
active
 Contributing to team effort by accomplishing related results as needed
 Preparing reports by collecting, analyzing, and summarizing information. Carry out on-site
analysis, identification, and resolution of difficult desktop problems for end users
 Supervise complaint ticketing system and follow timely resolution of all work orders using
UCS (UNIFIED COMMUNICATION SYSTEM)
 Assisted end users in utilizing new and existing technology options
 Install, organize, test, maintain, check and troubleshoot end user workstations and
interrelated hardware and software
 Recommend and apply solutions, including on-site repair for remote users
 Created second line support team manual and maintained support SOPs
 Assisted with training events and equipment breakdown response
 Resolved all documents problems in coordination with remedy and help desk teams
 Responsible for designing, implementing and troubleshooting temporary infrastructures
for Live Webcasting Events
 MS outlook configuration, Outlook backup & restore and troubleshooting
 Maintained Help Desk specific applications and assisted in refining procedures
 Monitored and responded phone and e-mail requests for technical support
 Troubleshooting VSAT Connectivity Issues (HUGHES, TATANET and AIRTEL)
 Provided end-user technological support for computer and LAN related issues
 Back-up and restore of all critical resources including Outlook, System State data assigning
the drive access
 Assisted in discovery, research and resolution of technical issues
 Maintaining 100% Uptime of MPLS (Airtel) connectivity
 LAN/WAN design and implementation using Cisco routers, hubs and switches

3.  Securing network resources with shared folder permissions, Implementing file security
system
 Troubleshooting complex software and hardware problems
 VNC Configuration and team viewer configuration
 Software troubleshooting update and patch installation
 Manage Antivirus (Symantec)
System Administrator (June 2009 to August 2010)
SASEL (Animation Software’s and Electronics Ltd.,)
At SASEL, the business strategy focuses on using advanced multimedia and animation
capabilities to create meaningful, easy to understand, curriculum based content to make a
paradigm shift in learning processes and outcomes in schools. SASEL proposes the MAGIC
TEACHER revolution in education to transform physical spaces in a school or a classroom to
"learning spaces”. SASEL has totally shifted educational technology to the next level delivering
new age learning to both the student and the teacher community.
Roles and Responsibilities
 Troubleshooting faults related with Hard Ware and Network issues
 Provided end-user technological support for computer and LAN related issues
 Installing and Configuring Operating Systems and other Application Software’s
 Configuring and managing faults in Local Area Network and WAN
 Installing and managing high end software’s like Adobe products, Autodesk and other
multimedia software
 Cabling, patching, and LAN troubleshooting
 Basic Networking, Map drive, Data sharing
 Remote desktop and Remote assistance
 Antivirus update & virus protection
Educational Qualifications
B.Sc (Computer Technology), Anna University, June` 2007
Class XII, Christ Matriculation Higher Secondary School, Uthangarai, 2003-2004
Class X, Christ Matriculation Higher Secondary School, Uthangarai, 2001-2002

4. Project Profile / Skills
 Done Course on A+, MCSA and CCNA at CMS Institute, Chennai
 Done a project titled “FACE RECOGNITION” as my final year project
 Exhibited a project titled “PRODUCTION OF PAPER ANIMATION SOFTWARE” in the Open
House Exhibition in Kongu Engineering College, Perundurai
Personal Strengths
 Problem analysis, use of judgment and ability to solve problems efficiently
 Excellent communication and relationship-building skills
 Ability to communicate effectively with at all levels of employees and management
 Enjoy learning new methods and ideas and putting them into daily practice
Personal Details:
Father Name: N.Mani
Date of Birth: 07/11/1985
Marital Status: Single
Languages Known: English & Tamil
Address: Block-6, Harini Himalaya Apartments, Sendurapuram, Kattupakam, Chennai