The Business Service Center (BSC) was created to efficiently deliver exceptional services to the University of North Texas, University of North Texas at Dallas, University of North Texas Health Science Center, and University of North Texas System. The BSC has transitioned over 176 services and 132 positions from the individual campuses. Services provided include human resources, payroll, purchasing, and travel. The BSC aims to continually improve processes through technology, staff development, and collaboration. Customers will be treated as partners through communication, training, and process involvement. The transition of services to the BSC began in June 2011 and was operational by September 2011.

1. Business Service Center (BSC) UpdateAugust 2011

2. BSC Vision Efficiently deliver exceptional service and solutions in a rewarding environment.

3. BSC Strategy Investing in the growth of our employees while maintaining a motivated workforce enables us to continually improve key processes, leverage information technology, and improve collaboration within the UNT System which drives our ability to leverage our size and improve cost effectiveness ensuring that we deliver exceptional services and solutions to our customers

4. Who we support University of North Texas University of North Texas at Dallas University of North Texas Health Science Center University of North Texas System

5. What services we provide (moved from campuses) Human Resources Employment, Benefits, Training, Records, Information Systems Payroll Time and Labor Purchasing Payments Travel HUB Administration

6. BSC – Number of Services Breakdown BSC services = 176 = 81.5% Campus = 40 = 18.5%

7. BSC – Number of Positions Transitioned BSC = 132 = 72% Campus = 53 = 28%

8. High-Level Timeline Aug Apr September Mar May Nov Dec Feb Jun Jan Jul Project Planning Project Team Formation and Training Assess Services for Migration Design the Organization Design Service Delivery Standardize/Streamline Processes Training for Customers Communication BSC Transition Began 6/1/11 BSC Operational 9/1/11

10. BSC Promises to Our Customers Provide professional and friendly service Continually improve and innovate Provide accurate and knowledgeable information, to include education Meet or exceed service level agreements and do what we said we will do Treat them as a partner

11. How to Treat as Partner Hold regular meetings with campus constituents (e.g. BSC Liaisons, leadership groups, etc) Seek input into process redesign projects Train on new/changed processes Provide accurate and timely information Be accessible Be a resource Maintain open communication

12. Progress to Date Identified services for delivery Conducted customer and employee surveys Finalized draft organizational chart Began process reviews Vendor Setup ePro requisition processing HR Onboarding

13. Immediate Next Steps Officially transfer BSC employees to UNT System 9/1/11 Finalize Location Implement Knowledge base system (sophisticated FAQ system) Develop Website Determine other processes for redesign opportunities Develop training for customers

14. Contact Information Donna Asher, Associate Vice Chancellor for Business Services, Donna.Asher@unt.edu, cell: 817-925-7825 My Assistant: Mary Atkins, Executive Assistant Mary.Atkins@unt.edu, 940-565-2482

15. We look forward to serving you! Questions?