Joshua Alik Thompson is seeking a technical position involving challenges, critical thinking, and career growth. He has nearly 10 years of experience in fields like healthcare software, IT support, and project management. He is skilled in areas such as requirements gathering, SQL, networking, and customer service. Thompson has a background in automotive technology and food service management. His experience includes roles as a business analyst, customer retention specialist, sales representative, IT technician, and store manager. He is goal-oriented, organized, and able to lead teams to complete projects on time and on budget.

2. Joshua Alik Thompson
1144 Sleepy Hollow Dr. Nixa, MO 65619
417-6553753
Joshua.alik@gmail.com
Objective
Ambitious to attain obtain a position in a technical environment that involves challenges and critical
thinking objectives with room for upward career growth.
Profile • Nearly 10 years’ experience in advanced technical fields from Healthcare software to hardware IT
installation and maintenance
• Experienced with Scrum/Agile methodology within Business Analyst/Project Manager role designing
and writing requirements
• Goal-oriented and resourceful individual with strong leadership skills capable of leading multiple teams
and achieving deadlines on time and within scope
• Organized, highly motivated, and detail-directed problem solver. Solution oriented
• Proven ability to work in unison with staff, volunteers, directors, as well as directly with clients
Education * Graduated from Republic High School
* Have proven self-taught and/or on the job experience in IT, Healthcare software, intermediate SQL and Asterisk
(VoIP telephony) programming languages, advanced networking knowledge troubleshooting and maintaining
VPNs, firewalls, codecs/compression, web cluster environments, virtual machines, and various client/server
installations. Home theater, satellite internet, VoIP phone system, and security systems installation
* Automotive degree and ASE Certification from Ozark Technical College(achieved while attending high school)
Relevant Experience & Accomplishments
Program Coordination
• Oversaw design, development, release schedules, and client interactions on multiple projects at once for
a web based SaaS vendor.
• Aided in establishing an Information Technology Outsourcing company, including picking store front
and marketing plan
• Skilled in building vast computer/phone networks that serve as a company’s technical backbone
• Experienced in building and maintaining client relations and references
Management/Supervision
• Able to execute large scale projects without supervision, timely, and within scope
• Trained, supervised, and evaluated staff from numerous viewpoints.
• Successfully refined and implemented new procedures to improve efficiency.
• Strong direction and eager to take ownership
Employment
Business Analyst , HEALTHCAREfirst, Springfield, MO
• Provided requirements for multiple teams of developers within the
agile/scrum methodology with an intimate technical knowledge of
software functionality
• Co-ordinated internal and external stakeholder meetings on
requirements and designs in order to incorporate feedback
• Designed and managed projects with scope ranging from providing
automated solutions for satisfying Medicare requirements to
innovation projects such as Android mobile point-of-care
applications
• Applied SQL statements and store procedures for data fixes to
correct client issues and custom queries to help mold designs
Customer Retention Specialist , Convergys, St. Louis, MO
• Outsourced by large mobile phone providers to prevent disgruntled
customers from cancelling service.
Sept. 2011-Dec. 2016
August 2009-March 2010

3. Honors & Awards
in out department.
• Coached disgruntled customers into logical solutions to problems
while maintaining their business and loyalty.
Sales Representative , Computer Renaissance, Springfield, MO
• Showed excellence in gaining residential customers as well as long-
term business contracts.
• Displayed business awareness by ensuring sound profit margins on
all sales.
• Showed diversity by picking up technician work in down time,
including on-site support.
IT Technician , Exodus Technologies, Springfield, MO
• Provide private professional aid for clients in need of IT solutions.
• Built and repaired personal computers and laptops.
• Expressed troubleshooting skills in complex network environments
• Customized and programmed VoIP phone systems for a variety of
businesses.
• Provided many business clients with custom home theatre
installation and guidance
• Worked in many adverse work environments
Store Manager, McAlister’s Deli, Nixa / Jefferson City, MO
• Oversaw daily restaurant operations and employees as manager
• Directed schedules, planned food orders, controlled inventory, and
maintained safety procedures.
Maintained customer relations through Chamber of Commerce and
other community events for marketing purposes.
Sales Representative, MCI, Springfield, MO
• Built company revenue by making outbound sales calls.
• Achieved a 167% of sales plan average for my entire career.
Won many awards for outstanding sales and was number one in the
nation in sales for two months.
November 2008- May 2009
February 2007-March 2008
2005-2007
2002-2004
Was hired as Tier I support technician and received 4 promotions in under 5
years while at HCF summating in Business Analyst role.
Boasted a 46% profit margin on sales accomplished at Computer Renaissance
Club MCI awards for outstanding sales (top 10% in company)
Graduated with a 4.36 cumulative GPA
ASE Automotive technician
Serve-Safe Certified
Achieved food cost and labor bonuses through restaurant operations