This resume is for David G. Massey. He received a Bachelor's degree in Business Administration with a major in Information Systems from New Mexico State University between 2012-2016. His skills include database design, programming, information security, Microsoft Office, and customer service. For professional experience, he worked as a customer service representative for DirecTV resolving billing, technical, and programming issues. He also served on the IT and marketing teams for a non-profit radio company in Nepal providing support after earthquakes. Additionally, he volunteered teaching English to Tibetan monks in India.

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R E S U M E
David G. Massey
1403 Wagontrain Dr. SE
Albuquerque, NM 87123
Cell: +1 505 681 3544
Email: Masseyda@nmsu.edu
Career Objective Utilize my information systems knowledge and experience to
contribute to a company and continue to learn and increase skills in an
ever-changing technological world.
Education
New Mexico State University, 2012-2016
Bachelors in Business Administration
Major: Information Systems
Skills and Work Habits Profile
Information Tech. Skills:
• Database Design/Analysis (SQL Developer and Oracle)
• Data Entry/Records Management
• Visual Studios
• Programming Languages (C#, Python, Oracle)
• Information Security Technique
• Microsoft PowerPoint
• Microsoft Excel
• Microsoft Word
• Complaint Handling/Dispute Resolution
• Multiline Phone Use
• Customer Service
Oral Communication Skills – I am Friendly, approachable and able to effectively
communicate with clients and colleagues.
Writing – I have ability to write project reports and can execute accordingly.
Customer Service – I am patient and can efficiently solve and deescalate a problem.
Job Task Planning and Organizing Skills – I have expertise and control at multi-tasking;
Proven ability in reorganizing my tasks to meet deadlines while maintaining efficiency.
Entrepreneurship – I strive to develop new and better ways to complete a task.
Reliability – I am punctual at work and use time effectively to achieve the organizations’ goal.
Teamwork – Excellent team player with demonstrated ability to perform well in team
environment. .
PROFESSIONAL EXPERIENCE
Sitel, Los Cruces,New Mexico
December 2015 to June 2016
Position: Customer Service Representative
Responsibilities:
 Customer Service Representative for DirecTV.

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 Resolved billing, technical and programming problems.
 Served as “Supervisor” to respond to more difficult technical problems as well as
monitoring other staff performance.
Sushmit, Kathmandu, Nepal
July 2015 – August 2015
Position: IT staff member
Responsibilities:
 Support various activities for the group overseeing the effort on non-profit
organizations supporting earthquake victims in Nepal. Sushmit is a radio broadcasting
company that created a non-profit support service.
 Served on IT team and also on marketing team to provide western culture perspective.
 Developed slogans and logos for non-profit organizations providing support to
earthquake victims.
 Created and maintained company and non-profit websites.
 Resolved local network and computer problems.
IVHQ, Dharamsala, India
April 2015 – May 2015
Position: Volunteer Teacher
Responsibilities:
 Taught English to Tibetan monks.
 Created lessons plans and course materials.
 Helped new teachers to feel comfortable with taking over the job.