The document outlines the extensive experience of an IT professional with over 6 years in IT and 10 years in business information systems, offering technical support across various industries. It highlights key accountabilities, competencies in management, technical skills, leadership, and effective communication, along with a strong focus on project management and business process improvement. The professional also possesses multiple degrees and certifications relevant to IT and business analysis.

1. Key Accountabilities, Competencies and Achievements
As an experienced IT professionalwith over 6 years of experience in IT industry,and over 10 years in Business
Information Systems, providing Information Technology (IT) support and solutions to a variety of industries from
Long Term Care to the manufacturing sectorand many other small to mid-size businesses.Ihave offered a vast
array of support options including technical support services,for Microsoft Windows server, Windows/ desktop
environments, Wireless networks setup (Wi-Fi), LAN, WAN and SAN network management and setup,and a range
of Technical Services, IT Asset Management, Security Solutions, Backup Solutions, Digital Signage Solutions and
IT Management Services.
Within the Services, Support, Infrastructure and Operations segments of the IT industry,I have filled a variety of
roles, and done so across a diverse set of industries. I've helped users with everything from resetting passwords,
VPN access,Windows application issues,printer anomalies, and right through to the more complex server issues
that inevitably crop up when passwords,permissions and shared drives are in the mix.
Navigating the ever changing landscape of Information Technology is a wonderfully challenging and thoroughly
rewarding job to be in, and it's what I have been doing professionally for nearly two decades now. I help ed
companies fully harness the capabilities of new hardware; more aggressively leveraged the versatility of the
software in their environment, and worked with a greater big-picture understanding of how to overcome the
volatility of integrating all their processes and procedures.
Key Accountabilities:
Management;
Directed, planned, controlled, organized and led several IT areas, projects and people; prepared, organized and
directed the strategic and tactical planning; planned and control budgets; managed and controlled schedules;
evaluated performance; utilized time and project management skills, managed and built customer/ client
relationships; managed customer and supplier contracts; planned and managed, lead and facilitated change; started,
grew and maintained a business,recruited and trained and evaluated staff, fostered and ins pired an effective work
environment; leadership and direction in the development and execution of strategies to established and maintained
relationships with communities and key external stakeholders to build public trust.
Technical Competencies:
Supported, managed, directed, planned, organized and participated in operational and development activities;
determined, implemented, supported and administered hardware and software; designed,implemented, supported
and administered network and communications; managed hardware and software; analyzed requirements; design,
wrote and implemented computer programs; managed resources allocations for computer operations; managed,
supported and implemented third party software and hardware; assessed,determined, design, installed and supported
technical infrastructure and help desk.
Leadership and Relationship Management:
Highly integrity, motivated, organized and focused team leader; headed and supervised several groups,engaged in
delivering services to end clients; organized, prepared and presented monthly and weekly information; facilitated
employee feedback; fostered and inspired an effective work environment; managed and lead staff; implemented
skills enhancement strategies and plans; managed, built and fostered mutually beneficial working relationships and
partnerships with vendors,suppliers and staff.
Communication, Mediation and Presentation skills:
Planned, developed and implemented several effective methods of communications;; promoted innovative processes
and fostered cooperation among clients and staff; provided ongoing consultative advice and support to clients;

2. prepared materials ( e.g. reports,recommendation papers, correspondence,memos); responded to enquiries and
provided written and verbal advice; coordinated with internal and external contacts at all levels; developed and
presented recommendations; developed business cases and provided direction and technical advice to unit staff;
connected and worked effectively with clients, staff and colleagues; established positive working relationships with
peer managers and other business unit.
Operations – Information Technology:
Directed , organized, controlled and planned for several IS/IT operational areas; developed and implemented
standard processes and procedures; created and implemented quality control standards; implemented manuals;
implemented sales and marketing strategies; implemented business development strategies and planned for services
life cycle.
Analytical, Evaluation and Problem-Solving Skills:
Identified, analyzed and evaluated opportunities to improve digital communications; established work priorities and
applied problem – solving techniques to achieve issues resolution; identified and assed business and financial needs,
resolved variances, assessed newtechnology opportunities,evaluated vendorproposals,participated in management
planning; developed and implemented information management processes to monitor demand and capacity requests.
Negotiation Skills:
Developed and implemented effective negotiations skills dealing with clients, suppliers, contractors,and staff;
negotiated client contracts; negotiated supplierand contractorcontracts; mediated disputes among several parties;
resolved issues; avoided numerous staff and client related problems; studied,evaluated vendorproposals and
negotiated contract agreements between ministry and service providers.
Other Essential Skills and Competencies:
Project Management and Business Process Improvement;- Planned, prioritized, coordinated and resolved
issues/problems related to demand and capacity; planned,organized and coordinated human, financial resources to
achieve business results; managed,administered and supported Enterprise Resource Planning (ERP) application.
Education and Technical Experience
 Over 10 years of experiences with proven ability to provide direction and leadership based upon
comprehensive knowledge of principles, practices and techniques of strategic communications, corporate
communications, and issues management.
 Through knowledge of principles, concepts,practices and techniques in the areas of stakeholder
engagement, reputation management and community relations.
 Diploma degree in E-Business Administration.
 Diploma degree in Enterprise Desktop Support Specialist Program.
 Certificates: A+, MCITP, MCTS, CCNA.
 Associate's Certificate in Business Analysis
 Associate's Certificate in Project Management
 Advanced Certificate of Completion in Consulting Skills
 University degree, college diploma in a technical field, or relevant industry experience, especially on
projects involving software configuration, training, development, testing, and deployment.
 Experience and certification in software and business analysis.
 Experience and certification in information technology.
 Mutual Funds and Life Insurance Licensing (LLQP) Coursework
 Canadian Securities Coursework