Five Steps For Continuous Improvement of a South Carolina Business ProcessStephen Deas
Find links and research for continuous improvement of a South Carolina business process: Charleston, Florence , Greenville, Columbia, the Lowcountry, the Midlands, and the Upstate. Stephen Deas gives five steps for continuous improvement of a wide range of South Carolina processes: manufacturing, hospitality, healthcare, education, and municipal government. Stephen Deas is the President of Quality Minds Inc based out of Charleston, SC He is a Certified Six Sigma Black Belt with twenty plus years experience in production, engineering, purchasing, and quality. Stephen Deas was certified as a Quality Engineer in 1991 and has a Bachelors of Industrial Engineering (Georgia Tech) and a Masters of Industrial Statistics (University of South Carolina)
The document provides an overview of value stream mapping (VSM) process. It discusses defining the current state and future state maps which involve mapping the material and information flows, identifying value-added and non-value added activities, calculating metrics like cycle time and takt time, and developing an implementation plan to eliminate waste and create flow. The future state aims to optimize processes, improve flow, implement pull systems, and achieve continuous improvement through periodic reviews.
Kaizen events are short, focused improvement projects that aim to drive quick changes and lead to a leaner business. They use a team-based approach over a short time period, such as 5 days, to identify problems and implement solutions. Key elements include establishing clear goals, dedicating resources to the event, focusing on implementation and action, and achieving immediate, measurable results. Successful kaizen events require planning, stakeholder engagement, change management strategies to sustain results, and defining the current and future states.
Lean is a systematic approach to eliminating waste through continuous improvement. It aims to provide customers what they want, when they want it, without wasting resources. The document outlines key Lean concepts like the eight wastes, tools like 5S and visual controls, and processes like rapid improvement events and value stream mapping that analyze and improve workflow. Implementing Lean can increase process speed, reduce costs, improve delivery, and simplify operations through waste elimination.
This document outlines the topics and activities for a 10-day training course on improving service quality with lean process tools. The course covers topics such as lean process techniques, value stream mapping, six sigma methodologies, and business process management. On each day, participants work on a final project applying the concepts learned. Activities include project planning, cause analysis, implementation planning, and paper reviews. The document also provides examples of value stream mapping and lean process improvement techniques like 5S, waste identification, and process mapping.
The document discusses various process improvement techniques. It begins by defining key terms like quality, total quality management, processes, and process models. It then discusses assessing process quality and a model for process analysis. The main part of the document outlines different process improvement techniques, including popular Lean tools like 5S, value stream mapping and Kaizen as well as Six Sigma tools like DMAIC and DMADV. It emphasizes that these tools can help identify inefficiencies, eliminate waste, reduce costs and lead times, and improve process and product quality.
Overview of 3 day Lean & Kaizen Course ContentTimothy Wooi
This document outlines the content of a 3-day Lean & Kaizen course. Day 1 covers topics like Lean Manufacturing principles, characteristics of Lean production including cellular layouts and Kanban systems. Day 2 focuses on standard work including takt time and pull production. Day 3 covers tools for standard work, Total Productive Maintenance (TPM), and Kaizen workshops which use small group projects to drive continuous improvement. The workshop method involves planning, implementing improvements on the production floor for a week, and follow up meetings to sustain results.
Value stream mapping is a practical and highly effective way to learn to see and resolve disconnects, redundancies, and gaps in how work gets done.
This VSM project template helps you and your project team to put together a "storyboard" for effective presentation to your key stakeholders. It includes four key phases:
1) Define and pick product/service family
2) Create a current state map
3) Develop a future state map
4) Develop an implementation plan
This document consists of a VSM project template in Powerpoint format and a set of Excel templates comprising VSM charter, Results table, Implementation Plan and common VSM icons.
Five Steps For Continuous Improvement of a South Carolina Business ProcessStephen Deas
Find links and research for continuous improvement of a South Carolina business process: Charleston, Florence , Greenville, Columbia, the Lowcountry, the Midlands, and the Upstate. Stephen Deas gives five steps for continuous improvement of a wide range of South Carolina processes: manufacturing, hospitality, healthcare, education, and municipal government. Stephen Deas is the President of Quality Minds Inc based out of Charleston, SC He is a Certified Six Sigma Black Belt with twenty plus years experience in production, engineering, purchasing, and quality. Stephen Deas was certified as a Quality Engineer in 1991 and has a Bachelors of Industrial Engineering (Georgia Tech) and a Masters of Industrial Statistics (University of South Carolina)
The document provides an overview of value stream mapping (VSM) process. It discusses defining the current state and future state maps which involve mapping the material and information flows, identifying value-added and non-value added activities, calculating metrics like cycle time and takt time, and developing an implementation plan to eliminate waste and create flow. The future state aims to optimize processes, improve flow, implement pull systems, and achieve continuous improvement through periodic reviews.
Kaizen events are short, focused improvement projects that aim to drive quick changes and lead to a leaner business. They use a team-based approach over a short time period, such as 5 days, to identify problems and implement solutions. Key elements include establishing clear goals, dedicating resources to the event, focusing on implementation and action, and achieving immediate, measurable results. Successful kaizen events require planning, stakeholder engagement, change management strategies to sustain results, and defining the current and future states.
Lean is a systematic approach to eliminating waste through continuous improvement. It aims to provide customers what they want, when they want it, without wasting resources. The document outlines key Lean concepts like the eight wastes, tools like 5S and visual controls, and processes like rapid improvement events and value stream mapping that analyze and improve workflow. Implementing Lean can increase process speed, reduce costs, improve delivery, and simplify operations through waste elimination.
This document outlines the topics and activities for a 10-day training course on improving service quality with lean process tools. The course covers topics such as lean process techniques, value stream mapping, six sigma methodologies, and business process management. On each day, participants work on a final project applying the concepts learned. Activities include project planning, cause analysis, implementation planning, and paper reviews. The document also provides examples of value stream mapping and lean process improvement techniques like 5S, waste identification, and process mapping.
The document discusses various process improvement techniques. It begins by defining key terms like quality, total quality management, processes, and process models. It then discusses assessing process quality and a model for process analysis. The main part of the document outlines different process improvement techniques, including popular Lean tools like 5S, value stream mapping and Kaizen as well as Six Sigma tools like DMAIC and DMADV. It emphasizes that these tools can help identify inefficiencies, eliminate waste, reduce costs and lead times, and improve process and product quality.
Overview of 3 day Lean & Kaizen Course ContentTimothy Wooi
This document outlines the content of a 3-day Lean & Kaizen course. Day 1 covers topics like Lean Manufacturing principles, characteristics of Lean production including cellular layouts and Kanban systems. Day 2 focuses on standard work including takt time and pull production. Day 3 covers tools for standard work, Total Productive Maintenance (TPM), and Kaizen workshops which use small group projects to drive continuous improvement. The workshop method involves planning, implementing improvements on the production floor for a week, and follow up meetings to sustain results.
Value stream mapping is a practical and highly effective way to learn to see and resolve disconnects, redundancies, and gaps in how work gets done.
This VSM project template helps you and your project team to put together a "storyboard" for effective presentation to your key stakeholders. It includes four key phases:
1) Define and pick product/service family
2) Create a current state map
3) Develop a future state map
4) Develop an implementation plan
This document consists of a VSM project template in Powerpoint format and a set of Excel templates comprising VSM charter, Results table, Implementation Plan and common VSM icons.
This is a little presentation we used for our hourly employees when we rolled out lean. Not attached are the real life examples we discussed as part of the training.
This document discusses process mapping and the differences between process flow mapping and value stream mapping. It defines a process as a group of logically related activities and tasks that transform inputs into specified outputs. Process flow mapping visually depicts the steps in a process, how inputs become outputs, and links to other processes. Value stream mapping considers the whole value stream, identifies non-value added steps between processes, and enables long-term planning, while process flow mapping focuses on a single process, identifies non-value added within the process, and enables shorter-term tactical planning. An example of a process flow map for checking in a paper-based trailer is provided.
The document provides an overview of Lean Six Sigma. It discusses the key principles and methodologies of Lean Six Sigma including DMAIC, DMADV, defining value streams, eliminating waste, and using data-driven problem solving. The goals of Lean Six Sigma are to improve processes by reducing variation and defects to lower costs, improve quality, and better satisfy customers.
A kaizen event is being held at the Toronto Factory to improve safety in work cell #3. The 5-day event will involve cross-functional teams identifying and implementing safety improvements through activities like hazard identification, 5S training, brainstorming, and developing solutions. The goals are to implement 15 safety improvements, raise the 5S score, implement 6 ergonomic improvements, and improve the GMP audit score. Each day will focus on a different part of the process such as training, discovery, implementation, refinement, and presenting results.
The document discusses identifying and eliminating waste from manufacturing processes using Lean principles. It defines value and eight types of waste: overproduction, inventory, transportation, motion, processing, defects, waiting, and underutilized talent. Methods for finding waste include observing processes, mapping material flow, and introducing one-piece flow. Lean tools like 5S, standard work, and quick changeovers can help remove waste once it is identified. The overall goal is optimizing value and flow to meet customer demand without waste.
The document discusses operations analysis and operations management. It begins by defining operations as the activities that transform inputs into outputs in the form of goods and services. Operations management involves decision making around designing, planning, and controlling operations to maximize productivity, quality, and other factors. The document then provides examples of how countries' economies shift from primary to secondary to tertiary sectors as they develop. It also outlines the lectures, tutorials, and assessments for the operations analysis course.
This document discusses applying lean principles and value stream mapping to administrative and office processes. It provides an overview of value stream mapping and how to map both production and non-production processes. The document outlines a process for mapping the current state, which includes documenting customer needs, identifying processes, selecting metrics, and calculating performance. It also discusses designing a future state and applying lean thinking at the functional level throughout an organization.
Kaizen events -what are they? Driving Performance ImprovementPhilip Lowe
Kaizen Events are a easy way to get started improving your business. With a focus on Action and implementation teams that are dedicated to solving a problem. Freeing up people from usual day to day responsibilities generates focus, dedication and enthusiasm that can be built upon every month to continually generate results. We have been involved in kaizen events that have generated benefits up to $20 Million for a weeks work! Usually 4 weeks is allowed to prepare for a Kaizen Event and 4 Weeks after the event to finalise any outstanding actions.
Value stream mapping and kaizen in agile retrospectivesAngela Dugan
This document discusses an upcoming event on applying Lean and Agile principles. It includes an agenda covering topics like SAFe, retrospectives, Kaizen, value stream mapping, and how these Lean concepts can be used within an Agile methodology. Sample retrospective notes from a software team outline recurring issues around requirements, operations bottlenecks, and test automation. Attendees will learn how to identify Lean opportunities, map current and future process states, and develop action plans to continuously improve using techniques from both frameworks.
This document discusses quality improvement through process mapping and analysis. It explains that quality is judged based on process output, not individual worker performance. To improve quality, the process itself must be improved. Simply defining a process is not enough - management must make changes and use data to demonstrate improvements. The document then describes process mapping techniques like SIPOC, flowcharts, identifying value-added vs. non-value added steps, measuring cycle time, and bottlenecks.
The document discusses various Lean tools that can be used to eliminate waste and improve processes, including:
- The 5S methodology for organizing and standardizing the workplace.
- Value stream mapping to visualize and improve the flow of processes.
- Kanban systems for signaling material needs and limiting work-in-progress.
- Kaizen events which implement rapid process improvements through multidisciplinary teams.
- Takt time analysis to synchronize production with customer demand.
This Slideshare presentation is a partial preview of the full business document. To view and download the full document, please go here:
http://flevy.com/browse/business-document/kaizen-event-guide-311
A Kaizen Event is a rapid, focused application of Lean methods to reduce waste so as to improve cost, quality, delivery, speed, flexibility and responsiveness to internal/external customer needs.
This presentation guide provides a step-by-step guidance to the planning, preparation and conducting a Kaizen Event. It includes post-event follow up activites as well as templates for Kaizen charter and presentation to management and other stakeholders.
This event guide can be used together with the Kaizen training presentation.
Number of slides: 98
CONTENTS:
Introduction
- What is Kaizen?
- 10 rules of Kaizen
- What is the purpose of Kaizen?
- Value
- Types of waste
- What is a Kaizen event?
- Benefts of Kaizen and Kaizen events
A Study On the Effectiveness Of Lean Manufacturing Practices In MSME.jas16
It is a study done on finding the Effectiveness of lean Manufacturing Practices In MSME (Micro Small Medium Enterprises) with the help of cluster approach. the Study has primarily been done on 33 industrial units in Mohali Chandigarh.This study is very necessary for the Engineering and as well as Business Students and Entrepreneurs for the implementation of Lean Manufacturing Practice. it gives the whole ideas of perception on Lean.
This document outlines a process framework for continuous business process improvement. It discusses identifying best practices, analyzing the current ("As Is") state and envisioning an improved ("To Be") state. Two approaches are business process improvement, which simplifies and optimizes existing processes, and business process reengineering, which radically redesigns processes from scratch. Principles for improvement include simplifying processes, using metrics to test changes, minimizing hand-offs, integrating tasks, leveraging IT, working backwards from outputs to inputs, establishing clear ownership, and viewing processes from the customer perspective. The document also lists information needed to map processes, such as responsibilities, key performance indicators, activities, inputs/outputs, suppliers, customers, and volumes.
This document provides guidance on process improvement through a 14-step model. It begins with selecting a process and establishing an objective. Then a team is organized to flowchart the current process, simplify it, collect baseline data, and assess if the process is stable and capable of meeting the objective. If not, the team identifies root causes and plans a change. The change is tested and data collected to determine if the process improved. Finally, the team decides if further improvement is feasible.
Lean manufacturing focuses on eliminating waste to improve efficiency and reduce costs. It involves identifying value-added activities for the customer and removing all other unnecessary activities. Some key aspects covered are:
1. Common wastes include transportation, inventory, motion, waiting, overproduction, overprocessing, and defects.
2. Lean tools like 5S, kanban systems, value stream mapping, and continuous improvement help optimize processes.
3. Designing products for manufacturability and using robust design principles can improve production and quality.
Six Sigma is a process quality improvement method that aims to reduce process variation and defects. It was developed by engineer Bill Smith at Motorola in 1986 and focuses on reducing variability to near zero. The goal of Six Sigma is to improve processes by identifying and eliminating defects and minimizing variability in manufacturing and business processes. It uses data and statistical analysis to measure and improve processes. Companies that implement Six Sigma see improved quality, reduced costs and increased customer satisfaction.
Principles Of Lean And Value Stream Mapping Overviewjheaton418
The document provides an overview of lean principles and value stream mapping. It discusses that value stream mapping is a visual tool to understand the flow of material and information required to deliver a product or service. It also outlines the current and future state metrics that would be used to quantify improvements from value stream mapping. Examples of improvement targets are reducing process time, inventory, costs and increasing capacity. The key is to identify tasks, assign responsibilities, and regularly review progress to implement the future state goals.
June 9-11, 2009 – Conference: Lean Government Exchange (Des Moines, Iowa) Session: "How To Scope a Lean Event"
Presented by Brent Jameson, Managing Director of Technology and Strategic Alliances of Guidon
A dynamic, best process improvement conference focused on implementing Lean in government.
Although it does take plenty of creativity to design an event that is memorable and meaningful, it also takes careful attention to detail, adaptability, effective delegating, and a lot of work. This intensive one-day course will walk you through the process of event management, from the beginning stages of planning, to the final touches (like decorations, food, and music). While this course is specifically for corporate event planning, the elements here can also be applied to more personal event planning. Essentially, we’re creating an effective and well planned design that is ready for implementation and can be used over and over again.
What Will Students Learn?
Plan a complete corporate event, including an agenda, budget, goals, venue, audience, food, and whatever else your client needs
Keep your event on budget
Design an advertising and marketing plan that includes a comprehensive use of media, take-aways, and/or swag bags
Determine whether partners, sponsors, and volunteers can help to make your event unforgettable
Create an atmosphere of service that delegates will remember
Select speakers and a master of ceremonies to add impact to your event
Create a diversity plan
Evaluate the process once it’s all wrapped up What Topics are Covered?
Event planning essentials
Budgeting basics and managing contracts
Using the committee approach
Connecting with partners and sponsors
Advertising and marketing
Selecting the venue
Feeding the masses and business etiquette
Celebrating diversity
Selecting speakers and a master of ceremonies
Adding the finishing touches
Event day roles
Closing the event and gathering feedback
For more details visit - http://www.globalexpertsystems.org/index.php/event/conference-and-event-management-training-workshop-2013/
SignalR is a library for ASP.NET developers that simplifies adding real-time web functionality to applications. It allows for bi-directional communication between server and client using websockets or fallback technologies like long polling. SignalR makes it easy to broadcast messages from server to connected clients and vice versa. While it works out of the box for web and Windows apps, mobile clients require additional libraries for true push notifications. The presenter demonstrates a simple chat hub and encourages attendees to check online resources for more information on using SignalR.
This is a little presentation we used for our hourly employees when we rolled out lean. Not attached are the real life examples we discussed as part of the training.
This document discusses process mapping and the differences between process flow mapping and value stream mapping. It defines a process as a group of logically related activities and tasks that transform inputs into specified outputs. Process flow mapping visually depicts the steps in a process, how inputs become outputs, and links to other processes. Value stream mapping considers the whole value stream, identifies non-value added steps between processes, and enables long-term planning, while process flow mapping focuses on a single process, identifies non-value added within the process, and enables shorter-term tactical planning. An example of a process flow map for checking in a paper-based trailer is provided.
The document provides an overview of Lean Six Sigma. It discusses the key principles and methodologies of Lean Six Sigma including DMAIC, DMADV, defining value streams, eliminating waste, and using data-driven problem solving. The goals of Lean Six Sigma are to improve processes by reducing variation and defects to lower costs, improve quality, and better satisfy customers.
A kaizen event is being held at the Toronto Factory to improve safety in work cell #3. The 5-day event will involve cross-functional teams identifying and implementing safety improvements through activities like hazard identification, 5S training, brainstorming, and developing solutions. The goals are to implement 15 safety improvements, raise the 5S score, implement 6 ergonomic improvements, and improve the GMP audit score. Each day will focus on a different part of the process such as training, discovery, implementation, refinement, and presenting results.
The document discusses identifying and eliminating waste from manufacturing processes using Lean principles. It defines value and eight types of waste: overproduction, inventory, transportation, motion, processing, defects, waiting, and underutilized talent. Methods for finding waste include observing processes, mapping material flow, and introducing one-piece flow. Lean tools like 5S, standard work, and quick changeovers can help remove waste once it is identified. The overall goal is optimizing value and flow to meet customer demand without waste.
The document discusses operations analysis and operations management. It begins by defining operations as the activities that transform inputs into outputs in the form of goods and services. Operations management involves decision making around designing, planning, and controlling operations to maximize productivity, quality, and other factors. The document then provides examples of how countries' economies shift from primary to secondary to tertiary sectors as they develop. It also outlines the lectures, tutorials, and assessments for the operations analysis course.
This document discusses applying lean principles and value stream mapping to administrative and office processes. It provides an overview of value stream mapping and how to map both production and non-production processes. The document outlines a process for mapping the current state, which includes documenting customer needs, identifying processes, selecting metrics, and calculating performance. It also discusses designing a future state and applying lean thinking at the functional level throughout an organization.
Kaizen events -what are they? Driving Performance ImprovementPhilip Lowe
Kaizen Events are a easy way to get started improving your business. With a focus on Action and implementation teams that are dedicated to solving a problem. Freeing up people from usual day to day responsibilities generates focus, dedication and enthusiasm that can be built upon every month to continually generate results. We have been involved in kaizen events that have generated benefits up to $20 Million for a weeks work! Usually 4 weeks is allowed to prepare for a Kaizen Event and 4 Weeks after the event to finalise any outstanding actions.
Value stream mapping and kaizen in agile retrospectivesAngela Dugan
This document discusses an upcoming event on applying Lean and Agile principles. It includes an agenda covering topics like SAFe, retrospectives, Kaizen, value stream mapping, and how these Lean concepts can be used within an Agile methodology. Sample retrospective notes from a software team outline recurring issues around requirements, operations bottlenecks, and test automation. Attendees will learn how to identify Lean opportunities, map current and future process states, and develop action plans to continuously improve using techniques from both frameworks.
This document discusses quality improvement through process mapping and analysis. It explains that quality is judged based on process output, not individual worker performance. To improve quality, the process itself must be improved. Simply defining a process is not enough - management must make changes and use data to demonstrate improvements. The document then describes process mapping techniques like SIPOC, flowcharts, identifying value-added vs. non-value added steps, measuring cycle time, and bottlenecks.
The document discusses various Lean tools that can be used to eliminate waste and improve processes, including:
- The 5S methodology for organizing and standardizing the workplace.
- Value stream mapping to visualize and improve the flow of processes.
- Kanban systems for signaling material needs and limiting work-in-progress.
- Kaizen events which implement rapid process improvements through multidisciplinary teams.
- Takt time analysis to synchronize production with customer demand.
This Slideshare presentation is a partial preview of the full business document. To view and download the full document, please go here:
http://flevy.com/browse/business-document/kaizen-event-guide-311
A Kaizen Event is a rapid, focused application of Lean methods to reduce waste so as to improve cost, quality, delivery, speed, flexibility and responsiveness to internal/external customer needs.
This presentation guide provides a step-by-step guidance to the planning, preparation and conducting a Kaizen Event. It includes post-event follow up activites as well as templates for Kaizen charter and presentation to management and other stakeholders.
This event guide can be used together with the Kaizen training presentation.
Number of slides: 98
CONTENTS:
Introduction
- What is Kaizen?
- 10 rules of Kaizen
- What is the purpose of Kaizen?
- Value
- Types of waste
- What is a Kaizen event?
- Benefts of Kaizen and Kaizen events
A Study On the Effectiveness Of Lean Manufacturing Practices In MSME.jas16
It is a study done on finding the Effectiveness of lean Manufacturing Practices In MSME (Micro Small Medium Enterprises) with the help of cluster approach. the Study has primarily been done on 33 industrial units in Mohali Chandigarh.This study is very necessary for the Engineering and as well as Business Students and Entrepreneurs for the implementation of Lean Manufacturing Practice. it gives the whole ideas of perception on Lean.
This document outlines a process framework for continuous business process improvement. It discusses identifying best practices, analyzing the current ("As Is") state and envisioning an improved ("To Be") state. Two approaches are business process improvement, which simplifies and optimizes existing processes, and business process reengineering, which radically redesigns processes from scratch. Principles for improvement include simplifying processes, using metrics to test changes, minimizing hand-offs, integrating tasks, leveraging IT, working backwards from outputs to inputs, establishing clear ownership, and viewing processes from the customer perspective. The document also lists information needed to map processes, such as responsibilities, key performance indicators, activities, inputs/outputs, suppliers, customers, and volumes.
This document provides guidance on process improvement through a 14-step model. It begins with selecting a process and establishing an objective. Then a team is organized to flowchart the current process, simplify it, collect baseline data, and assess if the process is stable and capable of meeting the objective. If not, the team identifies root causes and plans a change. The change is tested and data collected to determine if the process improved. Finally, the team decides if further improvement is feasible.
Lean manufacturing focuses on eliminating waste to improve efficiency and reduce costs. It involves identifying value-added activities for the customer and removing all other unnecessary activities. Some key aspects covered are:
1. Common wastes include transportation, inventory, motion, waiting, overproduction, overprocessing, and defects.
2. Lean tools like 5S, kanban systems, value stream mapping, and continuous improvement help optimize processes.
3. Designing products for manufacturability and using robust design principles can improve production and quality.
Six Sigma is a process quality improvement method that aims to reduce process variation and defects. It was developed by engineer Bill Smith at Motorola in 1986 and focuses on reducing variability to near zero. The goal of Six Sigma is to improve processes by identifying and eliminating defects and minimizing variability in manufacturing and business processes. It uses data and statistical analysis to measure and improve processes. Companies that implement Six Sigma see improved quality, reduced costs and increased customer satisfaction.
Principles Of Lean And Value Stream Mapping Overviewjheaton418
The document provides an overview of lean principles and value stream mapping. It discusses that value stream mapping is a visual tool to understand the flow of material and information required to deliver a product or service. It also outlines the current and future state metrics that would be used to quantify improvements from value stream mapping. Examples of improvement targets are reducing process time, inventory, costs and increasing capacity. The key is to identify tasks, assign responsibilities, and regularly review progress to implement the future state goals.
June 9-11, 2009 – Conference: Lean Government Exchange (Des Moines, Iowa) Session: "How To Scope a Lean Event"
Presented by Brent Jameson, Managing Director of Technology and Strategic Alliances of Guidon
A dynamic, best process improvement conference focused on implementing Lean in government.
Although it does take plenty of creativity to design an event that is memorable and meaningful, it also takes careful attention to detail, adaptability, effective delegating, and a lot of work. This intensive one-day course will walk you through the process of event management, from the beginning stages of planning, to the final touches (like decorations, food, and music). While this course is specifically for corporate event planning, the elements here can also be applied to more personal event planning. Essentially, we’re creating an effective and well planned design that is ready for implementation and can be used over and over again.
What Will Students Learn?
Plan a complete corporate event, including an agenda, budget, goals, venue, audience, food, and whatever else your client needs
Keep your event on budget
Design an advertising and marketing plan that includes a comprehensive use of media, take-aways, and/or swag bags
Determine whether partners, sponsors, and volunteers can help to make your event unforgettable
Create an atmosphere of service that delegates will remember
Select speakers and a master of ceremonies to add impact to your event
Create a diversity plan
Evaluate the process once it’s all wrapped up What Topics are Covered?
Event planning essentials
Budgeting basics and managing contracts
Using the committee approach
Connecting with partners and sponsors
Advertising and marketing
Selecting the venue
Feeding the masses and business etiquette
Celebrating diversity
Selecting speakers and a master of ceremonies
Adding the finishing touches
Event day roles
Closing the event and gathering feedback
For more details visit - http://www.globalexpertsystems.org/index.php/event/conference-and-event-management-training-workshop-2013/
SignalR is a library for ASP.NET developers that simplifies adding real-time web functionality to applications. It allows for bi-directional communication between server and client using websockets or fallback technologies like long polling. SignalR makes it easy to broadcast messages from server to connected clients and vice versa. While it works out of the box for web and Windows apps, mobile clients require additional libraries for true push notifications. The presenter demonstrates a simple chat hub and encourages attendees to check online resources for more information on using SignalR.
The document outlines procedures for conducting inquiries into reference cases received by the Election Commission of India from the President of India or state governors.
Key points:
- It establishes a registry to handle such references and designates a registrar to oversee preliminary matters.
- It provides guidelines for filing pleadings and documents, including formatting requirements and procedures for service of notices.
- The registry is responsible for maintaining records, receiving and scrutinizing submissions, and assigning case numbers. Pleadings must be signed and verified, and parties must provide advance copies to opponents.
Harshad Mehta used loopholes in the banking system in the early 1990s to divert funds of Rs. 4,000 crore from various banks and trigger a spike in the SENSEX. As a stockbroker, he exploited the ready forward system and issued fake bank receipts to borrow funds without proper collateral. His scam was exposed by journalist Sucheta Dalal in 1992 and resulted in reforms to tighten regulation of the stock market and banking system in India. Mehta was later arrested and banned from the stock market for over 70 criminal offenses related to misappropriation of funds.
Public relations is a management function that deals with public issues and building positive images. An important component is publicity, which uses unpaid media coverage to attract attention to products and services. The objectives of PR include promoting goodwill, new products, and providing information to employees and stakeholders. PR tools include press releases, newsletters, interviews and sponsored events. PR strategies can be proactive by creating detailed plans or reactive by addressing weaknesses. Publicity is a form of non-personal communication used to generate interest in people and products through the media. Corporate advertising builds confidence in a company among consumers and businesses to promote positive reputation.
This document discusses lean project management principles. It defines lean systems and enterprises as emphasizing the prevention of waste and fostering continuous improvement. Lean thinking aims to deliver customer value with the least waste in the shortest time. Lean goals include improving quality and reducing waste, lead time, and costs. Lean principles specify value, identify value streams, emphasize flow, pull systems, and perfection. Lean project managers focus on eliminating waste in hand-offs between team members. Strong project chartering, seeing projects as value streams, and continuous learning are emphasized.
The document discusses various aspects of event planning and management. It begins by defining what an event is and different types of events. It then discusses event management and the key aspects involved, including market research, SWOT analysis, event planning using the 5 Ws framework, venue selection, marketing, evaluation and feedback. Key elements of event planning covered include determining objectives, activities, schedule, budget, target audience and addressing logistical considerations like location, date and time. The document provides an overview of best practices for comprehensive event planning.
This document provides an overview of public relations (PR), including definitions, functions, advantages, disadvantages, and the role of a PR officer. PR is defined as managing communication between an organization and its publics to influence opinion. It aims to maintain a certain viewpoint about a company, its leadership, products, or other topics. PR functions include promoting goodwill, corporate image, and countering negative publicity. Advantages include credibility and reaching specific groups, while disadvantages include difficulty quantifying benefits and lack of control. The role of a PR officer is to act as an advocate, communicator, problem solver, and opinion leader for a company. PR can also be used for marketing purposes known as marketing PR.
Human: [SUMMARY
The five steps to a successful event are:
1. Research - Conduct quantitative and qualitative research to understand the audience and determine event goals and objectives. This includes determining demographics, focus groups, and SWOT analysis.
2. Design - Brainstorm creative event ideas that align with research findings and objectives. Consider input from caterers, marketers, writers and other roles.
3. Planning - Develop the event timing, space requirements, and tempo to coordinate minute-by-minute activities.
4. Coordination - Make decisions for the event by collecting all information and considering pros, cons, financial implications, and ethics.
5. Evaluation - Evaluate the event impact through surveys and observer feedback to improve
Public relations are the planned and sustained effort to establish and maintain beneficial relationships between an organization and its publics. It involves fact-finding, planning, communication, and research and evaluation. PR professionals use both external media like newspapers, radio, television and internal media like house journals, bulletins boards and printed literature to communicate with stakeholders. They also employ tools like press conferences, press releases, press tours, exhibitions, photographs and advertising. Community relations, government relations and word-of-mouth are also important aspects of public relations.
Each month, join us as we highlight and discuss hot topics ranging from the future of higher education to wearable technology, best productivity hacks and secrets to hiring top talent. Upload your SlideShares, and share your expertise with the world!
Not sure what to share on SlideShare?
SlideShares that inform, inspire and educate attract the most views. Beyond that, ideas for what you can upload are limitless. We’ve selected a few popular examples to get your creative juices flowing.
SlideShare is a global platform for sharing presentations, infographics, videos and documents. It has over 18 million pieces of professional content uploaded by experts like Eric Schmidt and Guy Kawasaki. The document provides tips for setting up an account on SlideShare, uploading content, optimizing it for searchability, and sharing it on social media to build an audience and reputation as a subject matter expert.
The document provides deliverables for the Define and Measure phases of a Six Sigma project. In the Define phase, it defines project scope and goals, including a project charter, SIPOC diagram, process map, and stakeholder communication plan. It also establishes milestones and a timeline. In the Measure phase, it outlines plans to collect data on the key process (Y) of average handling time, including operational definitions, measurement methods, and a measurement system analysis to ensure reliability. It will analyze the data to identify potential factors (X's) that influence the process and check for their impact on the key process.
The document describes an improvement project for a company's tender management process. The process was controlled by the Project Management Office (PMO) and had high quality standards but also room for improvement. The project team analyzed waste and delays, then improved the process by implementing a content management system, Scrum framework, training, and new roles. This reduced lead time and costs while maintaining quality standards. The improvements generated an estimated annual savings of 136,000 Euros.
The document discusses Six Sigma, a methodology focused on customer satisfaction, data-driven decisions, and breakthrough performance gains. It defines Six Sigma and explains its key aspects: Define, Measure, Analyze, Improve, Control (DMAIC). Projects follow this methodology to reduce defects, minimize process variation, and improve business metrics. The document provides an example of applying Six Sigma through a current state value stream map to understand process flow and identify improvement opportunities.
# 3 PPT - Expose Your Hidden Problems Using Visual ManagementRhonda Kovera
The document discusses using visual management and standard work to drive continuous improvement. It provides examples of how establishing a standard, monitoring for variances from the standard, and problem-solving the variances can create workflow. Specific visual management tools are presented, such as fishbone diagrams, andon lights, accountability boards, and standard work documents, that can be used to establish standards, identify problems, and drive improvements. The overall message is that visual management and standard work are important Lean techniques for exposing problems and waste, and driving continuous process improvement.
Six sigma project_-_Call Centre Quality improvement Vijay Baunthiyal
The document outlines a Six Sigma project to improve quality scores in a call center process. Key details include:
- Quality scores have been below target of 90% for the last 6 months, averaging 86%.
- The objective is to identify variables influencing quality and sustain improvements to reach the 90% target.
- Primary metric is internal call quality. Secondary metric is average handling time.
- Data collection and analysis identified potential factors like call type, duration, trainers, feedback delivery, team leaders, shifts, and first call resolution.
2011 Sterilization Forum presentation covering topics of strategic growth planning, resource requirements planning and Central Sterile management tools and techniques
In this webinar, Josh Adam from inta maintenance breaks down how small to medium-sized businesses can adopt a simple yet effective fleet maintenance process and incorporate it into daily operations.
Recorded webinar: http://slidesha.re/LRBvC4
Subscribe: http://www.ksmartin.com/subscribe
To purchase the book: http://bit.ly/MBPMbk
Metrics-Based Process Mapping is a highly effective tool for improving office, service, and knowledge work processes.
This document discusses concepts and tools related to Total Quality Management (TQM). It first defines the basic concepts of TQM which include customer focus, continuous process improvement, and employee empowerment. It then describes several tools that can be used for continuous quality improvement, including process charts, control charts, cause-and-effect diagrams, check sheets, histograms, and Pareto charts. Next, it explains the 5S methodology for workplace organization and standardized cleaning. Finally, it distinguishes between Quality Assurance which focuses on preventing defects, and Quality Control which detects defects in final products.
The document describes Andersen Corporation's lean management system using a tiered structure. At the top, Tier 4 involves plant managers reviewing strategies and results. Tier 3 involves value stream managers reviewing projects. Tier 2 involves supervisors and support teams reviewing issues. Tier 1 involves daily standup meetings at the team level. The system uses A3 problem solving, policy deployment with yearly/monthly/weekly reviews, and visual management tools throughout to continuously improve operations.
The document discusses Andersen Enterprise's continuous improvement methodology and tools. It describes Andersen's manufacturing philosophy of pursuing continuous improvement to stabilize, standardize, and simplify work processes. Three key tools are mentioned - the Continuous Improvement Board for quick employee ideas, the Focus Board for team problem solving of specific issues, and the Story Board for deeper root cause analysis involving engineers and leaders.
Recorded webinar: http://bit.ly/1uVqMJC
Subscribe: http://www.ksmartin.com/subscribe
Purchase the book: http://www.bit.ly/VSM
These are slides from a webinar done with APICS Heartland on the topic of Value Stream Mapping.
This webinar covers:
• How to use value stream mapping as an organizational transformation & leadership alignment tool
• How to plan for a value stream mapping activity
• The mechanics of mapping, including key metrics
for office/service/knowledge work
• How to create an actionable Value Stream Transformation Plan
This document discusses integrating Lean and Six Sigma approaches to achieve breakthrough improvements in quality, productivity, and competitive position. It outlines key metrics like cost of poor quality, process lead times, inventory turns, and process efficiency that can be improved. Value stream mapping is presented as a tool to identify improvement opportunities and track progress. Linked scorecards are proposed to monitor performance across key areas like profits, products, processes, projects and people.
Invest NI Lean Conference 2016 | Case Study: Elite | Developing and sustainin...Invest Northern Ireland
This document outlines a company's plan to develop and sustain a lean organization over 12 months. It involves three key steps: identifying pillar leads to drive change; determining why change is needed to improve problem solving; and how change will be implemented through a strategy, roadmap, training, and aligned projects. Initial projects achieved improvements in schedule adherence, kitting shortages, lead times, and non-conformances. Next steps include additional A3 projects, team leader training, and 5S rollouts. Barriers to past changes involved lack of commitment, time, engagement, and early success demonstration.
Have you tried to lean your IT Service Management? by Daniel BrestonInstitut Lean France
Workshop: IT going slow, reputation poor, service partners not delivering? Your budget is 30% Development and the rest keeping things running with a mix of internal and external IT teams. Your Service Desk does not add value as no one is paid to call them but you do get a lot of calls for help to fix or make a request. You are struggling to maintain compliance or introduce robust disaster continuity. Your PMO and Dev teams struggle to work with the Operations teams. Your SLAs are worthless.
Any of this sound familiar?
ITIL® or COBIT ® are the standard frameworks IT introduces but these seem to add burden and waste. What I did was lean my ITSM processes but first I leaned my IT people (within IT, partners and business stakeholders). A presentation by Daniel Breston at the Lean IT Summit 2015.
More Lean and IT on www.lean-it-summit.com
These slides are from the Metrics-Based Process Mapping webinar delivered 09-29-2021.
Companion resources:
• View the recording - https://tkmg.com/webinars/metrics-based-process-mapping-3/
• Buy the book - https://tkmgacademy.com/products/metrics-based-process-mapping/
• Take the TKMG Academy course - https://tkmgacademy.com/courses/metrics-based-process-mapping/
This document provides an introduction to continuous improvement. It discusses the benefits of continuous improvement including lower costs, improved customer experience, and greater employee engagement. It describes the typical phases of a continuous improvement wave and tools used in the process such as performance boards and problem solving techniques. The document outlines how to measure continuous improvement maturity over time. It emphasizes the importance of leadership, strategy, tools, behaviors, and implementation in achieving successful continuous improvement.
Work Measurement and Operational Effectivenessgrubinm
Work measurement is a systematic process that has been used since the late 1800s to improve productivity. It involves directly observing work tasks and breaking them into elements to determine standard times. These standards provide benchmarks for tasks and help identify areas for improvement. Work measurement provides data to help with staffing needs, process design, cost analysis, and measuring performance against goals. The success of work measurement relies on accurately capturing all task times, applying appropriate allowances, and using the standards to drive continuous improvement.
The document summarizes Carsem's implementation of lean manufacturing over multiple phases using various organizational development tools and methods. It discusses (1) using the McKinsey 7S framework as an overall implementation plan, (2) employing action learning teams to solve real business issues through short cycles of training and projects, and (3) applying the PDCA model at various stages of training, project implementation, review of results, and proliferation across lines. The implementation helped Carsem reduce waste, improve productivity and increase customer value.
The document summarizes a presentation about business process improvement. It discusses how process improvement can provide competitive advantages and cost reductions. It defines key concepts like process mapping and bottlenecks. It outlines a 5-step process improvement method including establishing a team, mapping the current process, identifying improvement opportunities, implementing changes, and establishing controls and measurements. Finally, it discusses 10 best practices for effective process management.
Similar to Lean Six Sigma How To Conduct A Lean Event (20)
Simple Quality Improvement Techniques For South Carolina Businesses And Organ...Stephen Deas
Find links and research for simple quality improvement techniques for South Carolina businesses and organizations covering Charleston, Florence , Greenville, Columbia, the Lowcountry, the Midlands, and the Upstate. To remain competitive and to stand firm in trying times, South Carolina businesses and organizations must continuously improve the quality of products and services. This presentation outlines simple techniques for improving quality. The techniques include trend chart, pareto diagram, PDCA cycle of improvement, taking improvement action, Paynter chart, and quality team improvement boards. The presentation is from Quality Minds Inc, a human capital development and process improvement firm located in Charleston, SC. Stephen Deas is the President of Quality Minds Inc He is a Certified Six Sigma Black Belt with twenty plus years experience in production, engineering, purchasing, and quality. Stephen Deas was certified as a Quality Engineer in 1991 and has a Bachelors of Industrial Engineering (Georgia Tech) and a Masters of Industrial Statistics (University of South Carolina)
Five Steps For Improving Municipal Government Work ProcessesStephen Deas
This presentation describes five steps for improving municipal government work processes. It is given within the context of zero overhead growth (ZOG) which is a concept recently outlined on the international city/county management association's website (www.icma.org)
This presentation gives a thorough overview of the certified quality auditor (CQA) exam offered by the American Society for Quality (ASQ). The overview covers content of the exam, hints for passing the exam, tips for exam preparation, and a resource for exam preparation.
A good overview of the ASQ Certified Quality Engineer (CQE) exam including subjects covered, subjects requiring special instruction, tips for test preparation, and resources for training.
Overview Of Job Hazard Analysis for South Carolina Hospitality IndustryStephen Deas
Many South Carolina resorts and hotels have extensive maintenance departments. It is imperative that workers perform maintenance tasks using robust processes designed to prevent accidents and safety incidents. Job Hazards Analysis is a tool for assessing work place risks and implementing countemeasures to reduce risks.
Conducting Process Audits For Municipal GovernmentStephen Deas
This presentation details how to conduct a process audit of local and municipal governments. A process audit is a strong, proactive tool for improving process outputs. Many local governments are adopting a zero overhead growth strategy(ZOG) which is dependent on key continuous improvement tools. Process audting is a wonderful continuous improvement tool.
The document discusses tools for personal and professional development using business and spiritual concepts. It outlines objectives of giving a positive message and learning two tools - the PDCA cycle of continuous improvement and a process for improving personally and professionally. Key points include focusing thoughts positively, developing a vision and plan, and continuously improving oneself and helping others improve.
Lean Six Sigma For Municipal GovernmentStephen Deas
This presentation took place June 4, 2009 at the Texas Municipal Human Resources Association mid year conference in San Antonio, Texas. The presentation was given by Waters Consulting, Inc. and Quality Minds, Inc. The presentation covers using lean six sigma to improve municipal government and the role of Human Resources in the lean six sigma initiatives within municipal governments
Professional Development Through Asq Certification ExamsStephen Deas
This document discusses professional development opportunities through certifications from the American Society for Quality (ASQ). It outlines several certification paths an individual could take, from entry-level certifications like Certified Quality Technician (CQT) to more advanced certifications like Six Sigma Black Belt (SSBB). It provides details on exam eligibility requirements, subjects covered on each exam, recommended preparation strategies like using a textbook and taking a preparation course, and available support resources. The goal is to help readers understand how to pursue ASQ certifications in a way that supports their career goals and ambitions.
This presentation gives simple but effective techniques for mapping a business process. Process Mapping is a strong initial step in continuous improvement of any business process.
The document provides guidance on quality engineering principles and self-improvement. It discusses Deming's point on education and self-improvement. Quality engineers should master fundamentals, constantly improve skills, understand variation between common and special cause, and know the difference between customer and process limits. The role of quality engineers is changing to be more of an in-house consultant. Quality engineers should leave with a plan to evaluate themselves and commit to continuous learning.
This document provides an introduction to a self-help book titled "Invest in Yourself" that aims to guide personal and professional development through spiritual and practical means. The introduction discusses the author's experience with religion growing up and how it led him to see the Bible as the best self-help book. It emphasizes that the key to improvement is changing one's thought process to be more positive by understanding God's unconditional love. The book that follows will explore a five-step process for improvement based on the PDCA cycle of continuous improvement.
The Most Inspiring Entrepreneurs to Follow in 2024.pdfthesiliconleaders
In a world where the potential of youth innovation remains vastly untouched, there emerges a guiding light in the form of Norm Goldstein, the Founder and CEO of EduNetwork Partners. His dedication to this cause has earned him recognition as a Congressional Leadership Award recipient.
Best Competitive Marble Pricing in Dubai - ☎ 9928909666Stone Art Hub
Stone Art Hub offers the best competitive Marble Pricing in Dubai, ensuring affordability without compromising quality. With a wide range of exquisite marble options to choose from, you can enhance your spaces with elegance and sophistication. For inquiries or orders, contact us at ☎ 9928909666. Experience luxury at unbeatable prices.
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Tastemy Pandit
Know what your zodiac sign says about your taste in food! Explore how the 12 zodiac signs influence your culinary preferences with insights from MyPandit. Dive into astrology and flavors!
The Steadfast and Reliable Bull: Taurus Zodiac Signmy Pandit
Explore the steadfast and reliable nature of the Taurus Zodiac Sign. Discover the personality traits, key dates, and horoscope insights that define the determined and practical Taurus, and learn how their grounded nature makes them the anchor of the zodiac.
SATTA MATKA DPBOSS KALYAN MATKA RESULTS KALYAN CHART KALYAN MATKA MATKA RESULT KALYAN MATKA TIPS SATTA MATKA MATKA COM MATKA PANA JODI TODAY BATTA SATKA MATKA PATTI JODI NUMBER MATKA RESULTS MATKA CHART MATKA JODI SATTA COM INDIA SATTA MATKA MATKA TIPS MATKA WAPKA ALL MATKA RESULT LIVE ONLINE MATKA RESULT KALYAN MATKA RESULT DPBOSS MATKA 143 MAIN MATKA KALYAN MATKA RESULTS KALYAN CHART
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...my Pandit
Explore the fascinating world of the Gemini Zodiac Sign. Discover the unique personality traits, key dates, and horoscope insights of Gemini individuals. Learn how their sociable, communicative nature and boundless curiosity make them the dynamic explorers of the zodiac. Dive into the duality of the Gemini sign and understand their intellectual and adventurous spirit.
SATTA MATKA SATTA FAST RESULT KALYAN TOP MATKA RESULT KALYAN SATTA MATKA FAST RESULT MILAN RATAN RAJDHANI MAIN BAZAR MATKA FAST TIPS RESULT MATKA CHART JODI CHART PANEL CHART FREE FIX GAME SATTAMATKA ! MATKA MOBI SATTA 143 spboss.in TOP NO1 RESULT FULL RATE MATKA ONLINE GAME PLAY BY APP SPBOSS
AI Transformation Playbook: Thinking AI-First for Your BusinessArijit Dutta
I dive into how businesses can stay competitive by integrating AI into their core processes. From identifying the right approach to building collaborative teams and recognizing common pitfalls, this guide has got you covered. AI transformation is a journey, and this playbook is here to help you navigate it successfully.
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Final ank Satta Matka Dpbos Final ank Satta Matta Matka 143 Kalyan Matka Guessing Final Matka Final ank Today Matka 420 Satta Batta Satta 143 Kalyan Chart Main Bazar Chart vip Matka Guessing Dpboss 143 Guessing Kalyan night
Cover Story - China's Investment Leader - Dr. Alyce SUmsthrill
In World Expo 2010 Shanghai – the most visited Expo in the World History
https://www.britannica.com/event/Expo-Shanghai-2010
China’s official organizer of the Expo, CCPIT (China Council for the Promotion of International Trade https://en.ccpit.org/) has chosen Dr. Alyce Su as the Cover Person with Cover Story, in the Expo’s official magazine distributed throughout the Expo, showcasing China’s New Generation of Leaders to the World.
1. Lean Six Sigma: How to Conduct a Lean Event Quality Minds, Inc. 3/4/09
2. The Process to be Used Metrics The voice of the customer is important Next process or external to plant Improved process or solved problem Define Measure Analyze Improve Control People Tools/Gages Techniques Paperwork Software Time Empowerment Commitment Resources Ideas Equipment Budget Cross Function Team Leader Team Facilitator Team Facilitator Team Facilitator Management Management Management Management Team Members Management Management Customer Output Process Inputs Supplier
3. Agenda Control 1:00-3:30 Lunch 12:00-1:00 Control 11:00-12:00 Report Out to Management TBD Improve 1:00-4:30 Improve 8:30-4:00 Day Three Improve 8:30-11:00 Day Four Lunch 12:00-1:00 Analyze 8:30-12:00 Day Two Measure 1:00-4:30 Lunch 12:00-1:00 Define 8:30-12:00 Day One Stage Time Date
4. Day One: Define Metrics What does the voice of the customer say? Measure A project charter Team leader Develop a definition of the problem or improvement opportunity Project Scope Project Goals Due Dates Techniques Ideas Observations Mentor Process Importance Team Members Team Members Team Members Team Facilitator Team Members Team Members Management Team Members Customer Output Process Inputs Supplier
5. Project: Project Information Leader: Mentor: Project Start: Project End: Cost of Poor Quality: Process Importance Process Improvement Opportunities Team Members Mentor: Leader: Team Members: Process Start/Stop Start Point: Stop Point: Project Goals Process Measurements Project Time-Frame Milestone: Date:
6. Day One: Measure Metrics Analyze A value stream map of the process Completed SIPOC Diagram Measure the process’ performance Techniques Data Video Recorder Software Project Charter Stop Watch Team Facilitator Team Members Team Leader Team Facilitator Define Phase Team Facilitator Customer Output Process Inputs Supplier
7. SIPOC Diagram of Process Metrics Customer Output Process Inputs Supplier
8. Stamping Spot Weld #1 Spot Weld #2 Assembly #1 Assembly #2 Shipping c/t=1s FTQ=95% c/o=2hr c/t=39s FTQ=99% c/o=1hr c/t=46s FTQ=90% c/o=120s c/t=62s FTQ=97% c/o=1hr c/t=40s FTQ=85% c/o=30s Production Control I I 7000 I I I I 1700 2450 1840 4140 2xweek 1xweek 18,400 per month 20 working days per month 920 pieces per day Customer Supplier MPS Create Value Stream Map Total Working Time 8 hours per shift or 28,800 seconds minus 3600 seconds for lunch and breaks=25,200 seconds working time per shift I
9. Day Two: Analyze Metrics Improve A statement of opportunities for improvement Analyze the process to determine opportunities for improvement Techniques Software Current state of process performance Videotape Ideas Team Facilitator Team facilitator Value Stream Map Define Phase Team Members Customer Output Process Inputs Supplier
10. Day Two-Four: Improve Metrics Control An improved process or a solved problem Improve the process by attacking the opportunities for improvement (Plan-Do-Check-Act) Ideas Focus Patience Time Statement of opportunities for improvement Team Members Team Leader Team Members Management Analyze Phase Customer Output Process Inputs Supplier
12. Day Four: Control Metrics Voice of the customer Key metrics for output Next process or external to plant A stable and predictable process Control the improved process to sustain the gains Techniques Ideas Follow up Team Facilitator Team Members Management Customer Output Process Inputs Supplier