This document outlines a process framework for continuous business process improvement. It discusses identifying best practices, analyzing the current ("As Is") state and envisioning an improved ("To Be") state. Two approaches are business process improvement, which simplifies and optimizes existing processes, and business process reengineering, which radically redesigns processes from scratch. Principles for improvement include simplifying processes, using metrics to test changes, minimizing hand-offs, integrating tasks, leveraging IT, working backwards from outputs to inputs, establishing clear ownership, and viewing processes from the customer perspective. The document also lists information needed to map processes, such as responsibilities, key performance indicators, activities, inputs/outputs, suppliers, customers, and volumes.

1. Process Framework
Continous Improvement
Identify
Best
Practices
AS Is
Analyse &
Evaluate
To Be Implement
Business
Process
Improvement
Business
Process
Reengineering
Aproaches

3. Principles
•Simplify
•Test using metrics
•Minimise hand-offs
•Integrate tasks / activities
•Look at IT as an enabler
•Works backwards from Output to Input
•Stablish owenership
•What´s first, then who, where, when and
how
•See the business through the customer
eyes

4. Information required for Process
Mapping
Responsability
Key
responsabilities
Key
Performance
Indicators
Information
required
Activities
Key activities of
the process area
Input
Methods,
materials,
manpower,
information,
equipment
Output
Key deliverables
of each activity –
products and/or
services
Supliers of
each activity
input
Customers
Recipients of
each activity
output
Volumes
Key volumes
related to
each activity