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This document provides guidance on process improvement through a 14-step model. It begins with selecting a process and establishing an objective. Then a team is organized to flowchart the current process, simplify it, collect baseline data, and assess if the process is stable and capable of meeting the objective. If not, the team identifies root causes and plans a change. The change is tested and data collected to determine if the process improved. Finally, the team decides if further improvement is feasible.







































