Workshop: IT going slow, reputation poor, service partners not delivering? Your budget is 30% Development and the rest keeping things running with a mix of internal and external IT teams. Your Service Desk does not add value as no one is paid to call them but you do get a lot of calls for help to fix or make a request. You are struggling to maintain compliance or introduce robust disaster continuity. Your PMO and Dev teams struggle to work with the Operations teams. Your SLAs are worthless.
Any of this sound familiar?
ITIL® or COBIT ® are the standard frameworks IT introduces but these seem to add burden and waste. What I did was lean my ITSM processes but first I leaned my IT people (within IT, partners and business stakeholders). A presentation by Daniel Breston at the Lean IT Summit 2015.
More Lean and IT on www.lean-it-summit.com
Turn a disastrous ERP implementation into a successful one with Lean IT by Kl...Institut Lean France
Company-wide ERP implementations are quite complicated, and unfortunately, they often turn into nightmares: long delays, cost overruns, business disruption, all this causing great damage to the company and the customers. At the Lean IT Summit 2015, Klaus Petersen explained how at Solar they not only avoided a major disaster, but how they carried out a very successful ERP deployment from which the company came out much stronger in terms of performance and leadership.
More about Lean in IT on www.lean-it-summit.com
Making knowledge work visible by Angela Crone, Bombardier at the Lean IT Summ...Institut Lean France
Since 2010 the IT department in Belfast has been applying Lean IT principles and tools to improve the value they deliver to their customers. Discover the story of their initiative including the application of Kanban and Oobeya to the processes and management approaches. A Lean IT implementation journey presented by Angela Crone from Bombardier Aerospace in Belfast at the Lean IT Summit 2014. More examples of Lean in IT on www.lean-it-summit.com
Recipe for a Lean IT Service by Tata Consultancy Services - European Lean IT ...Institut Lean France
Anju Saxena and Vivek Goel's presention at the European Lean IT Summit 2012. The success story of a service provider which partnered with its client, a global bank, to measurably improve customer satisfaction, quality of service and transparency in operations. 6 months after running a focused Lean project, a value chain of improved, transparent service delivery and 27% productivity savings were recorded.
More Lean IT presentations and videos on www.lean-it-summit.com
A talk by Alan Shalloway at the European Lean IT Summit 2012. This talk provides 2 essential meta-patterns of Lean: focus on value and eliminating delays. These can be used to guide the creation of an effective and efficient workflow. It presents four case studies, each building on the concepts of the other, to provide actionable advice for your own implementations.
More Lean IT presentations and videos on www.lean-it-summit.com
Transform a classic IT department into a Lean delivery machine for digital se...Institut Lean France
At Suez Environnement we took the opportunity of a new strategic project, to radically transform the way we conceive, build and deliver internet applications. We changed the way we build internet platforms using the Cloud. Agile metho¬dologies and Lean management were a big help. We learned that architecture is key for performance but also for organizing the work. We came to the realiza¬tion that traditional applications specifications are no longer needed in 2015. We learned ways to manage developers in a context where most of your IT is out¬sourced. A presentation by Frédéric Charles at the Lean IT Summit 2015
Turn a disastrous ERP implementation into a successful one with Lean IT by Kl...Institut Lean France
Company-wide ERP implementations are quite complicated, and unfortunately, they often turn into nightmares: long delays, cost overruns, business disruption, all this causing great damage to the company and the customers. At the Lean IT Summit 2015, Klaus Petersen explained how at Solar they not only avoided a major disaster, but how they carried out a very successful ERP deployment from which the company came out much stronger in terms of performance and leadership.
More about Lean in IT on www.lean-it-summit.com
Making knowledge work visible by Angela Crone, Bombardier at the Lean IT Summ...Institut Lean France
Since 2010 the IT department in Belfast has been applying Lean IT principles and tools to improve the value they deliver to their customers. Discover the story of their initiative including the application of Kanban and Oobeya to the processes and management approaches. A Lean IT implementation journey presented by Angela Crone from Bombardier Aerospace in Belfast at the Lean IT Summit 2014. More examples of Lean in IT on www.lean-it-summit.com
Recipe for a Lean IT Service by Tata Consultancy Services - European Lean IT ...Institut Lean France
Anju Saxena and Vivek Goel's presention at the European Lean IT Summit 2012. The success story of a service provider which partnered with its client, a global bank, to measurably improve customer satisfaction, quality of service and transparency in operations. 6 months after running a focused Lean project, a value chain of improved, transparent service delivery and 27% productivity savings were recorded.
More Lean IT presentations and videos on www.lean-it-summit.com
A talk by Alan Shalloway at the European Lean IT Summit 2012. This talk provides 2 essential meta-patterns of Lean: focus on value and eliminating delays. These can be used to guide the creation of an effective and efficient workflow. It presents four case studies, each building on the concepts of the other, to provide actionable advice for your own implementations.
More Lean IT presentations and videos on www.lean-it-summit.com
Transform a classic IT department into a Lean delivery machine for digital se...Institut Lean France
At Suez Environnement we took the opportunity of a new strategic project, to radically transform the way we conceive, build and deliver internet applications. We changed the way we build internet platforms using the Cloud. Agile metho¬dologies and Lean management were a big help. We learned that architecture is key for performance but also for organizing the work. We came to the realiza¬tion that traditional applications specifications are no longer needed in 2015. We learned ways to manage developers in a context where most of your IT is out¬sourced. A presentation by Frédéric Charles at the Lean IT Summit 2015
Improve software development speed beyond your customer’s dreams with LeanInstitut Lean France
Improve software development speed beyond your customer’s dreams with Lean by Benoit Charles-Lavauzelle Co-founder and CEO of Theodo.
More Lean IT presentations and videos on www.lean-it-summit.com
Continuous Improvement in Learning & Performing by Arthur van Wylick, EDSN, L...Institut Lean France
Making 14 million gas and electricity customers happier using Lean: On the Dutch energy market, EDSN manages the data of approximately 14 million gas and electricity customers. Discover how their Lean program provided a major transformation between grid operators, commercial parties and shipping parties in redesigning their metering data processes and the following results: a reduction of handling time of incidents of 65%, improved client satisfaction by 13% and employee satisfaction by 16%. A presentation by Arthur van Wylick, director of EDSN at the Lean IT Summit 2014. More examples of Lean in IT on www.lean-it-summit.com
How the Lean approach can enhance the creativity of your software development team? What is at stake for your company and your customers? How Lean Management can speed up this creativity process?
At the Lean IT Summit 2013, the co-founder of BG2AA startup presented how the lean approach was implemented to design a multi-tenant Software as a Service (SaaS) business management platform built on cloud technologies.
Through concrete examples, he explained how visual management, five whys, kaizen, A3 report, PDCA ... are powerful quality catalysts.
More lean IT presentations on www.lean-it-summit.com
How IT can support a Lean Transformation? Daniel T Jones - European Lean IT S...Institut Lean France
How IT can support a Lean Transformation? Daniel Jones' presentation from the European Lean IT Summit 2012.
Watch more Lean IT presentations and videos on the event website: www.lean-it-summit.com
Do you use kanban to visualize workflow, measure and manage flow, limit work in progress...? This is not why Taichi Ohno invented kanban! Kanban is a tool of Kaizen: The point of kanban is the discipline of learning everytime we reduce the batch.
Through the example of an Agile team, Michael Ballé from Institut Lean France explains how the company manager started involving everyone in the problem solving.
Michael Ballé's presented "Lean or Agile: using kanban to build in quality" at the Lean IT Summit 2013. Watch the video here: http://www.youtube.com/watch?v=BBANsmeam8w&list=UUS_BXp5Zg9td-ZfczI1BgZw&feature=share&index=17
Discover more Lean IT stories on www.lean-it-summit.com
Leveraging Agile and Lean to Transform Your Organization with Donna Knapp, IT...ITSM Academy, Inc.
The postal business is changing at a rapid pace and the Postal Service must continue to change quickly to remain relevant and competitive in the marketplace. The Postal Service implemented the Agile methodology, replacing the traditional waterfall methodology to improve project communication, increase customer satisfaction, realize business benefits quickly, and improve overall quality. Please join us as Mark outlines the challenges Postal faced before using Agile, how Agile has been implemented across the enterprise, lessons learned, benefits and where they are headed next with Agile Transformation.
Six Sigma is a quality management methodology that streamlines and transforms business processes to achieve more with less. Six Sigma Yellow Belt is part of the Six Sigma process improvement certification for quality management.
This TUV SUD's Lean Six Sigma Yellow Belt Certification is one of the most industry-recognized Quality management certifications for professionals across the globe.
To know more about Lean Six Sigma Yellow Belt Certification training's worldwide, please contact us at -
Email :support@invensislearning.com
Phone - US +1-910-726-3695,
Website : https://www.invensislearning.com
Lean cost planning by Takashi Tanaka at the Lean IT Summit 2013Institut Lean France
Successful cost planning requires excellent “cost data” which details not only material and labor, but also sales, logistics and administration costs for new product development efforts. Discover how Toyota does it with Takashi Tanaka's presentation from the Lean IT Summit 2013. Watch the video here: http://www.youtube.com/watch?v=RaTgyZ_qWmI&list=UUS_BXp5Zg9td-ZfczI1BgZw&feature=share&index=3
Discover more Lean IT stories on www.lean-it-summit.com
A lean journey is a never ending story. At the Lean IT Summit 2017, David Bogaerts and Leendert Kalfsbeek explained where thaey are now: how they involve everyone in continuous improvement and unlock the improvement talent and power of all their people.
They also explained how they help their people keep a daily focus on the most important goals and challenges they know they must overcome in order to create the best banking experience for their customers.
Discover the 3rd episode of ING Lean IT journey, the previous ones and more Lean IT stories on www.lean-it-summit.com!
Service Desk – VOC: the heart of Lean in IT using Oobeya to lead change by Da...Institut Lean France
How did a Service Desk help lead the change of culture and improvement within a financial services organisation? The problem: IT management had changed from a service to project culture so CREATE side did not talk to the run side until too late. So the Service Desk was repeatedly solving things, performing unneeded tasks, had poor KPIs and tools, and higher costs. One year later and we were the Face-of-IT with measurable days saved in tasks, 80% satisfaction improvement, accelerated request fulfilment, happier staff and gave more budget to enable cloud development and infrastructure projects. We created a place of work and communication: an Oobeya and used Lean to guide improved service based on our ITIL tools and processes. A session presented by Daniel Breston at the Lean IT Summit 2013.
More Lean IT presentations and videos on www.lean-it-summit.com
How Lean helped us put quality back at the heart of our Agile Process, by Ren...Institut Lean France
Learn how BISAM, the leading software editor into Performance, Attribution & Composites Analytics, decided to refocus on quality after more than 10 years of disciplined Agile practices.
A fascinating Lean IT story presented by Renaud Wilsiud, CTO of BISAM at the Lean IT Summit 2017.
Discover more Lean IT REX on www.lean-it-summit.com
You might have heard of Lean – Toyota & Boeing are among the best exponents of Lean thinking, but it’s used by almost all of the top 1000 blue chip companies to drive effectiveness. Simplistically, Lean involves studying all of the activities carried out during delivery of a product or service, improving those that add value and eliminating those that don’t. By identifying discontinuities and poorly coordinated or unproductive activities throughout the delivery team and supply chain Lean can eliminate waste and improve value.
Lean Project Management is the theme of the March 16 Norfolk Branch event to be held at the Norfolk Record Office. Here two experienced Lean Practitioners; Stephen Pearson and David Butcher, will provide you with an insight as to how Lean can help your own business and will give you some tools and ideas that can be used immediately to make a difference in your own organisation.
Lean data center, a telco experience by Andrea Pinnola, Telecom ItaliaInstitut Lean France
How does lean apply to an IT environment and for what results? Discover the lean data center case study presented by Andrea Pinnola from Telecom Italia at the Lean IT Summit 2013.
More Lean IT presentations and videos on www.lean-it-summit.com
Successfully establishing a SOA Center of ExcellenceKelly Emo
This presentation was delivered by HP in a public webcast. It details out the effectiveness of establishing a Center of Excellence to accelerate SOA adoption and the role of SOA Governance to support the CoE
These slides are from the Metrics-Based Process Mapping webinar delivered 09-29-2021.
Companion resources:
• View the recording - https://tkmg.com/webinars/metrics-based-process-mapping-3/
• Buy the book - https://tkmgacademy.com/products/metrics-based-process-mapping/
• Take the TKMG Academy course - https://tkmgacademy.com/courses/metrics-based-process-mapping/
Value stream mapping is a practical and highly effective way to learn to see and resolve disconnects, redundancies, and gaps in how work gets done.
This VSM project template helps you and your project team to put together a "storyboard" for effective presentation to your key stakeholders. It includes four key phases:
1) Define and pick product/service family
2) Create a current state map
3) Develop a future state map
4) Develop an implementation plan
This document consists of a VSM project template in Powerpoint format and a set of Excel templates comprising VSM charter, Results table, Implementation Plan and common VSM icons.
Improve software development speed beyond your customer’s dreams with LeanInstitut Lean France
Improve software development speed beyond your customer’s dreams with Lean by Benoit Charles-Lavauzelle Co-founder and CEO of Theodo.
More Lean IT presentations and videos on www.lean-it-summit.com
Continuous Improvement in Learning & Performing by Arthur van Wylick, EDSN, L...Institut Lean France
Making 14 million gas and electricity customers happier using Lean: On the Dutch energy market, EDSN manages the data of approximately 14 million gas and electricity customers. Discover how their Lean program provided a major transformation between grid operators, commercial parties and shipping parties in redesigning their metering data processes and the following results: a reduction of handling time of incidents of 65%, improved client satisfaction by 13% and employee satisfaction by 16%. A presentation by Arthur van Wylick, director of EDSN at the Lean IT Summit 2014. More examples of Lean in IT on www.lean-it-summit.com
How the Lean approach can enhance the creativity of your software development team? What is at stake for your company and your customers? How Lean Management can speed up this creativity process?
At the Lean IT Summit 2013, the co-founder of BG2AA startup presented how the lean approach was implemented to design a multi-tenant Software as a Service (SaaS) business management platform built on cloud technologies.
Through concrete examples, he explained how visual management, five whys, kaizen, A3 report, PDCA ... are powerful quality catalysts.
More lean IT presentations on www.lean-it-summit.com
How IT can support a Lean Transformation? Daniel T Jones - European Lean IT S...Institut Lean France
How IT can support a Lean Transformation? Daniel Jones' presentation from the European Lean IT Summit 2012.
Watch more Lean IT presentations and videos on the event website: www.lean-it-summit.com
Do you use kanban to visualize workflow, measure and manage flow, limit work in progress...? This is not why Taichi Ohno invented kanban! Kanban is a tool of Kaizen: The point of kanban is the discipline of learning everytime we reduce the batch.
Through the example of an Agile team, Michael Ballé from Institut Lean France explains how the company manager started involving everyone in the problem solving.
Michael Ballé's presented "Lean or Agile: using kanban to build in quality" at the Lean IT Summit 2013. Watch the video here: http://www.youtube.com/watch?v=BBANsmeam8w&list=UUS_BXp5Zg9td-ZfczI1BgZw&feature=share&index=17
Discover more Lean IT stories on www.lean-it-summit.com
Leveraging Agile and Lean to Transform Your Organization with Donna Knapp, IT...ITSM Academy, Inc.
The postal business is changing at a rapid pace and the Postal Service must continue to change quickly to remain relevant and competitive in the marketplace. The Postal Service implemented the Agile methodology, replacing the traditional waterfall methodology to improve project communication, increase customer satisfaction, realize business benefits quickly, and improve overall quality. Please join us as Mark outlines the challenges Postal faced before using Agile, how Agile has been implemented across the enterprise, lessons learned, benefits and where they are headed next with Agile Transformation.
Six Sigma is a quality management methodology that streamlines and transforms business processes to achieve more with less. Six Sigma Yellow Belt is part of the Six Sigma process improvement certification for quality management.
This TUV SUD's Lean Six Sigma Yellow Belt Certification is one of the most industry-recognized Quality management certifications for professionals across the globe.
To know more about Lean Six Sigma Yellow Belt Certification training's worldwide, please contact us at -
Email :support@invensislearning.com
Phone - US +1-910-726-3695,
Website : https://www.invensislearning.com
Lean cost planning by Takashi Tanaka at the Lean IT Summit 2013Institut Lean France
Successful cost planning requires excellent “cost data” which details not only material and labor, but also sales, logistics and administration costs for new product development efforts. Discover how Toyota does it with Takashi Tanaka's presentation from the Lean IT Summit 2013. Watch the video here: http://www.youtube.com/watch?v=RaTgyZ_qWmI&list=UUS_BXp5Zg9td-ZfczI1BgZw&feature=share&index=3
Discover more Lean IT stories on www.lean-it-summit.com
A lean journey is a never ending story. At the Lean IT Summit 2017, David Bogaerts and Leendert Kalfsbeek explained where thaey are now: how they involve everyone in continuous improvement and unlock the improvement talent and power of all their people.
They also explained how they help their people keep a daily focus on the most important goals and challenges they know they must overcome in order to create the best banking experience for their customers.
Discover the 3rd episode of ING Lean IT journey, the previous ones and more Lean IT stories on www.lean-it-summit.com!
Service Desk – VOC: the heart of Lean in IT using Oobeya to lead change by Da...Institut Lean France
How did a Service Desk help lead the change of culture and improvement within a financial services organisation? The problem: IT management had changed from a service to project culture so CREATE side did not talk to the run side until too late. So the Service Desk was repeatedly solving things, performing unneeded tasks, had poor KPIs and tools, and higher costs. One year later and we were the Face-of-IT with measurable days saved in tasks, 80% satisfaction improvement, accelerated request fulfilment, happier staff and gave more budget to enable cloud development and infrastructure projects. We created a place of work and communication: an Oobeya and used Lean to guide improved service based on our ITIL tools and processes. A session presented by Daniel Breston at the Lean IT Summit 2013.
More Lean IT presentations and videos on www.lean-it-summit.com
How Lean helped us put quality back at the heart of our Agile Process, by Ren...Institut Lean France
Learn how BISAM, the leading software editor into Performance, Attribution & Composites Analytics, decided to refocus on quality after more than 10 years of disciplined Agile practices.
A fascinating Lean IT story presented by Renaud Wilsiud, CTO of BISAM at the Lean IT Summit 2017.
Discover more Lean IT REX on www.lean-it-summit.com
You might have heard of Lean – Toyota & Boeing are among the best exponents of Lean thinking, but it’s used by almost all of the top 1000 blue chip companies to drive effectiveness. Simplistically, Lean involves studying all of the activities carried out during delivery of a product or service, improving those that add value and eliminating those that don’t. By identifying discontinuities and poorly coordinated or unproductive activities throughout the delivery team and supply chain Lean can eliminate waste and improve value.
Lean Project Management is the theme of the March 16 Norfolk Branch event to be held at the Norfolk Record Office. Here two experienced Lean Practitioners; Stephen Pearson and David Butcher, will provide you with an insight as to how Lean can help your own business and will give you some tools and ideas that can be used immediately to make a difference in your own organisation.
Lean data center, a telco experience by Andrea Pinnola, Telecom ItaliaInstitut Lean France
How does lean apply to an IT environment and for what results? Discover the lean data center case study presented by Andrea Pinnola from Telecom Italia at the Lean IT Summit 2013.
More Lean IT presentations and videos on www.lean-it-summit.com
Successfully establishing a SOA Center of ExcellenceKelly Emo
This presentation was delivered by HP in a public webcast. It details out the effectiveness of establishing a Center of Excellence to accelerate SOA adoption and the role of SOA Governance to support the CoE
These slides are from the Metrics-Based Process Mapping webinar delivered 09-29-2021.
Companion resources:
• View the recording - https://tkmg.com/webinars/metrics-based-process-mapping-3/
• Buy the book - https://tkmgacademy.com/products/metrics-based-process-mapping/
• Take the TKMG Academy course - https://tkmgacademy.com/courses/metrics-based-process-mapping/
Value stream mapping is a practical and highly effective way to learn to see and resolve disconnects, redundancies, and gaps in how work gets done.
This VSM project template helps you and your project team to put together a "storyboard" for effective presentation to your key stakeholders. It includes four key phases:
1) Define and pick product/service family
2) Create a current state map
3) Develop a future state map
4) Develop an implementation plan
This document consists of a VSM project template in Powerpoint format and a set of Excel templates comprising VSM charter, Results table, Implementation Plan and common VSM icons.
Recorded webinar: http://bit.ly/1uVqMJC
Subscribe: http://www.ksmartin.com/subscribe
Purchase the book: http://www.bit.ly/VSM
These are slides from a webinar done with APICS Heartland on the topic of Value Stream Mapping.
This webinar covers:
• How to use value stream mapping as an organizational transformation & leadership alignment tool
• How to plan for a value stream mapping activity
• The mechanics of mapping, including key metrics
for office/service/knowledge work
• How to create an actionable Value Stream Transformation Plan
Designing for customer needs frequently leads to higher-quality goods and services in addition to innovative outcomes. This is because an effective design process uncovers hidden customer needs. This discovery, and the subsequent solving of the problems that kept customer needs hidden, will lead to innovation. In this presentation, Juran Global CEO Dr. Joseph A. DeFeo focuses on the 4 steps to drive process innovation that every organization needs to embrace.
Value Stream Mapping is a key component of Value Stream Management – the process by which Lean concepts and tools are utilized to minimize waste and promote one piece flow pulled by customer demand through the entire operation.
Case study on InnoVelocity's BPM implementation with JSR Micro, Inc. - a leading materials manufacturer. Delivered in conjunction with Nathaniel Palmer and featured on BPM.com
En ces temps de grands changements, comment réagir ? Il existe deux risques principaux : rester immobile en attendant que ça passe, ou bien d'engager toute l'entreprise dans de grands paris risqués.
Une bien meilleure approche est celle du "scenario planning", élaborée par Pierre Wack chez Royal Dutch Shell sur la base des travaux de Herman Kahn. Cette approche permet d'éviter ces écueils en amenant l'équipe dirigeante à considérer simultanément plusieurs grands scénarios d'évolution.
L'Institut Lean France a préparé ce support, destiné à être partagée en visio-conférence, pour vous aider à guider votre propre réflexion sur le sujet.
En ces temps de grands changements, comment réagir ? Il existe deux risques principaux : rester immobile en attendant que ça passe, ou bien d'engager toute l'entreprise dans de grands paris risqués.
Une bien meilleure approche est celle du "scenario planning", élaborée par Pierre Wack chez Royal Dutch Shell sur la base des travaux de Herman Kahn. Cette approche permet d'éviter ces écueils en amenant l'équipe dirigeante à considérer simultanément plusieurs grands scénarios d'évolution.
L'Institut Lean France a préparé ce support, destiné à être partagée en visio-conférence, pour vous aider à guider votre propre réflexion sur le sujet.
Build Lasting Customer Obsession to Disrupt Yourself, Bianca Bowron-CuthillInstitut Lean France
In Bianca's presentation, learn how Intuit, a 36 year old start up continues to reinvent itself while maintaining a customer obsessed culture across the entire organization & how they continue to humanize the experience they deliver for their customers.
Also learn how Intuit applies lean principles across every aspect of their business and the role this plays in innovation across the organization and how to implement an organization wide customer driven innovation program.
More stories of Lean in digital on www.lean-digital-summit.com
Build Lasting Customer Obsession to Disrupt yourself, Bianca Bowron-Cuthill, ...Institut Lean France
Learn how Intuit continues to reinvent itself while maintaining a customer-obsessed culture and how Intuit applies lean principles across every aspect of their business and the role this plays in innovation across the organization.
More stories of Lean in digital on www.lean-digital-summit.com
The story of our Lean IT journey Melanie Noyel, Acta MobilierInstitut Lean France
A year and a half ago, Melanie Noyel started the Lean transformation of Acta Mobilier IT team. At the Lean Digital Summit, she explained what Lean changed to the day-to-day work and how the team members have become proud of their achievements.
Discover more stories of lean transformation on www.lean-digital-summit.com
Why kanban is the secret to scale your tech team by Marc-Antoine Lacroix QontoInstitut Lean France
Marc-Antoine is CTO at Qonto, the French leading B2B neobank. His role there is to scale the tech team (currently over 60 engineers) while maintaining a high level of code quality and shipping high-value features efficiently. This is where the Lean practice comes in handy.
After years of Scrum and agile methodologies practices, Marc-Antoine bumped into the TPS that he has tried to implement in the IT world for more than 5 years – sometimes as a CTO, sometimes as a Lean coach.
At the Lean Digital Summit 2019, he shared what he discovered during this journey!
Discover more stories of Lean in Digital on www.lean-digital-summit.com
This talk by Cecil Dijoux, author of #Hyperlean, is about answering the questions managers ask themselves every day to thrive in the digital era. How to daily manage the activity so that customer experience remains at the very heart of the team concern? How to foster the right context to encourage experimentation and the development of the team agility? How to adopt the right posture to engage every one, every day in the thinking, building, checking, learning loop so that each team member can see her or his contribution to the company operational improvement and financial growth as she learns new things about her own work?
Find out more about Lean in the digital world on www.lean-digital-summit.com
Today digital transformations push IT organizations to develop new products and services faster while they must keep maintaining their legacy systems. Because of the increase of new assets, new technologies, new customers, the number of incidents grows dramatically. The impact is huge on both customers and companies. It forces CIOs to put more budget on RUN to the detriment of CHANGE to keep the situation under control. The good news is that it is possible to get out of this critical situation.
Through a concrete story, within the banking sector, Pierre Jannez, Lean IT coach with Operae Partners, explained how a team leader and his 7 teammates have put the situation back on track by removing all incidents of a critical application in 6 months ; how they multiplied per 3 their productivity using the two pillars of the Toyota Production System, Just In Time & Jidoka, to deliver corrections faster, with the best level of quality ever, and eventually how they progressively moved from a reparation work.
More stories of Lean in digital are available on www.lean-digital-summit.com
Dr Pierre Masai is the VP Information Systems at Toyota Motor Europe. Discover his presentation from the Lean Digital Summit 2019.
More Lean IT stories on www.lean-digital-summit.com
The high performance learning enterpris, by Steve Bell and Karen WhitleyInstitut Lean France
Steve Bell and Karen Whitley-Bell from Digital Lean Strategies presented 7 principes for the high performance learning enterprise at the Lean Digital Summit 2019.
Discover more Lean Digital stories on www.lean-digital-summit.com
Bas Vodde is the creator of LeSS, a lightweight (agile) framework for scaling Scrum to more than one team.
Toyota Production System and Lean Thinking have been an essential influence to LeSS. Lean Thinking is one of the ten LeSS principles. In this talk, he zoomed in a little on how and why Lean Thinking influenced LeSS and how similar thinking can help your development independent of ‘scaling framework’.
LeSS is different with other scaling frameworks in the sense that it provides a very minimalistic framework that enables empiricism on a large-scale which enables the teams and organization to inspect-adapt their implementation based on their experiences and context. LeSS is based on the idea that providing too much rules, roles, artifacts and asking the organization to tailor it down is a fundamentally flawed approach and instead scaling frameworks should be minimalistic and allowing organizations to fill them in.
More Lean presentations are available on www.lean-digital-summit.com
Have your improvements plateaued? Are Scrum Masters acting more like facilitators than active improvement drivers? Are your improvement efforts grounded in reactive problem solving and good intentions but failing to deliver true and measurable results? These questions indicate that there is a “missing link” between the improvement culture that so many Agilists want but rarely find they can execute. This presentation captures the last six years of experience working with Toyota Kata in an Agile setting, helping teams, departments, business units and organizations learn how to set ambitious and measurable improvement goals and work iteratively toward them.
Discover more Lean Digital stories on www.lean-digital-summit.com
For Alistair Cockburn, Agile has become overly decorated. Let’s scrape away those decorations for a minute, and get back to the center. The Heart of Agile is a fresh look at Agile that strips away a lot of the noise that has built up over recent years. It contains just four imperatives: Collaborate, Deliver, Reflect, Improve. With these four words, we can both improve the effectiveness of any organization and also find new and interesting topics that are not in the common agile literature.
More presentations from the Lean Digital Summit 2019 are available on www.lean-digital-summit.com
Lean and agile software because or despite rising complexity by Yves CaseauInstitut Lean France
At the Lean Digital Summit 2019, Yves Caseau, Group CIO of Michelin talked about software factories and how to leverage lean and agile practices to cope with uncertainty and complexity. It turns out that rising complexity is also making the mindset change to « agile laissez-faire » more difficult. He explained how Lean roots help to anchor the continuous learning and software craftsmanship ambition into corporate governance for large organizations.
More Lean digital stories on www.lean-digital-summit.com
A transformation journey for a complex development organizationInstitut Lean France
A presentation by Burak Ilter, Head of Lean Engineering, Konica Minolta at the Lean Digital Summit 2019.
Workplace Hub (WPH) project is a very complex project both technically and organization-wise. Burak explained how they are transforming this complex software development project into a truly agile one, the talk focused on metrics, processes (based on SAFe), job roles and responsibilities and about how they are changing the mindsets and behaviors using these as input and what are the results so far.
More Lean Digital stories on www.lean-digital-summit.com
Can Lean help improve the Architecture Maturity of an entire Organization?Institut Lean France
Architecture is more often recognized as an art than as a science. At the Lean Digital Summit, Pierre Marchand and Christian Phan-Trong from Swiss Life will discuss how taking a fresh look at Architectural activities through a process and a “Lean” lens can yield unexpected benefits for the Architects as individuals and as a team. They also explained how this approach can greatly improve the architectural quality of the deliverables and the architectural maturity of an Organization.
More Lean Digital stories on www.lean-digital-summit.com
Résolution de problème et autonomie des équipes, l’exemple de la Plateforme S...Institut Lean France
Le Lean et La Poste dans la transition du monde industriel vers le monde des services. Au travers l’histoire de l’atelier de réparation et entretien des vélos à assistance électrique de la plateforme courrier colis de Roubaix, Nathalie Lagrenée, Marine Kiss Codron et Laurent Sarens ont expliqué comment l'on fait du Lean à La Poste dans un contexte d’évolution du métier. Dans cette présentation au Lean Tour Lille 2019, ils ont expliqué comment une entreprise de services publics en pleine transformation se donne les moyens de faire grandir ses collaborateurs, de conserver et maîtriser les savoir-faire tout en supprimant les coûts cachés, et comment l’innovation, le progrès et l’autonomie des équipes révèlent une performance durable.
Découvrez d'autres récits de transformation Lean sur www.institut-lean-france.fr
Se transformer soi-même pour transformer sa boite, Priscilla SaunierInstitut Lean France
Priscilla Saunier raconte la reprise du groupe Maisonneuve de construction de maisons individuelles et ce qu'elle a appris de cette aventure. Son intervention au Lean Tour Lille 2019 porte sur la confiance dans les équipes et en faveur des clients, l’autonomie et la latitude décisionnelle de chacun, la bienveillance et l’écoute. Son souhait de permettre à chacun de se réaliser, favoriser les initiatives, donner le droit à l’erreur, le tout vers une vision client phare et au centre de la stratégie du groupe. Découvrez d'autres retours d'expérience de mis en oeuvre du Lean sur cette même chaine et sur www.institut-lean-france.fr
Search and Society: Reimagining Information Access for Radical FuturesBhaskar Mitra
The field of Information retrieval (IR) is currently undergoing a transformative shift, at least partly due to the emerging applications of generative AI to information access. In this talk, we will deliberate on the sociotechnical implications of generative AI for information access. We will argue that there is both a critical necessity and an exciting opportunity for the IR community to re-center our research agendas on societal needs while dismantling the artificial separation between the work on fairness, accountability, transparency, and ethics in IR and the rest of IR research. Instead of adopting a reactionary strategy of trying to mitigate potential social harms from emerging technologies, the community should aim to proactively set the research agenda for the kinds of systems we should build inspired by diverse explicitly stated sociotechnical imaginaries. The sociotechnical imaginaries that underpin the design and development of information access technologies needs to be explicitly articulated, and we need to develop theories of change in context of these diverse perspectives. Our guiding future imaginaries must be informed by other academic fields, such as democratic theory and critical theory, and should be co-developed with social science scholars, legal scholars, civil rights and social justice activists, and artists, among others.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
2. FRAME THE SESSION
• What normally happens Is we build a process from
left to right
• Why?
• What if we built the process starting with the
customer?
• Define customer as user, external customer, next in
line, I don’t give a toss.
• Vision, SIPOC, VSM with post-it notes, all players in
one room for a day
• Take no prisioners, assign RACI afterwards
• KPIs: if they don’t enable a decision they are a
metric
3. SET THE FOCUS
S I P O C
Supplier Input Process Output Customer
Who provides
information?
How is this
turned into
requirements
or wishes?
What are the
steps?
What is the
outcome?
Who receives
the outcome?
SIPOC: a simple way to scope a process
4. VALUE STREAM MAPPING
Value Stream Map is a
detailed process flow
diagram of the current
value stream.
The aim of Value Stream
Mapping is to visualize a
process in such a way
that the process can be
analysed
Take the SIPOC and
create a detailed flow of
process steps
Process nameInput of the process Output of the process
Step 1 Step 2 Step 3 Step 4 Step 5
Permission from LeanIT Association
5. VALUE STREAM MAPPING: TAKT TIME
Takt time determines the
correct pace of the
process to ensure that it
delivers products to match
customer demand
Takt time is calculated by
dividing the net working
time available by the
number of customer
requests
If the output of the process
is lower than the Takt time
then the customers will
have to wait
Unit of work: Change
Takt time: 6 hours
CUSTOMERS:
80% from Service Delivery Manager
20% from Problem Management
Release processChange ready for release Deployed change
1) Receive
change
request
and
distribute
2) Intake
change
complete
ready for
delivery
3) Plan the
change
4) Deliver
change
Design
Build
Test
5) Handover
to
Operations
Takt
time
Net time available to work
Demand of the customer
=
Permission from LeanIT Association
6. VALUE STREAM MAPPING: BASIC INFORMATION
Add basic information
such as the input and
output.
Subdivide the process
into steps that can be
measured
Describe the steps
Release Process
INPUT:
Change ready for release
OUTPUT:
Deployed change
1) Receive
change
request
and
distribute
2) Intake
change
complete
ready for
delivery
3) Plan the
change
4) Deliver
change
Design
Build
Test
5) Handover
to
Operations
Permission from LeanIT Association
7. NOW I CAN IMPROVE
Time metrics are added to
the VSM
Cycle Time: time spent
to create the product.
This is value-added
time.
Waiting Time: time
spent on waiting for the
next activity.
Standard Time: the
time that a particular
step should take to carry
out.
Process Cycle
Efficiency: (PCE) is the
degree of efficiency of a
process.
Unit of work: Change
Takt time: 6 hours
Lead time: 20 days
CUSTOMERS:
80% from Service Delivery Manager
20% from Problem Management
260
Release processChange ready for release Deployed change
10 15 45 160 30
1) Receive
change
request
and
distribute
2) Intake
change
complete
ready for
delivery
3) Plan the
change
4) Deliver
change
Design
Build
Test
5) Handover
to
Operations
PCE Total Cycle Time
Total Lead Time
=
12 15 25 205 45
120 480 1440 2880
352
5272
6.6%
Permission from LeanIT Association
8. VALUE STREAM MAPPING: UNITS OF WORK
Add the type of unit of
work that gets processed
by this process
Record the customer, as
previously defined in the
SIPOC
Specifically define the
amount of work from each
customer if there is more
than one customer
Unit of work: Change
CUSTOMERS:
80% from Service Delivery Manager
20% from Problem Management
Release processChange ready for release Deployed change
1) Receive
change
request
and
distribute
2) Intake
change
complete
ready for
delivery
3) Plan the
change
4) Deliver
change
Design
Build
Test
5) Handover
to
Operations
Permission from LeanIT Association
9. VALUE STREAM MAPPING: LEAD TIME
Lead time: time between
the moment a customer
requested something and
the moment that it was
delivered
Calculation of Lead time:
Lead time = Time the
customer received the
requested performance –
Time the request was
submitted
The lead time depends on
work-in-progress and how
many products are
delivered on average in a
given time
Shortening lead time often
goes hand-in-hand with
the reduction of the work-
in-progress
Unit of work: Change
Takt time: 6 hours
Lead time: 20 days
CUSTOMERS:
80% from Service Delivery Manager
20% from Problem Management
Release processChange ready for release Deployed change
1) Receive
change
request
and
distribute
2) Intake
change
complete
ready for
delivery
3) Plan the
change
4) Deliver
change
Design
Build
Test
5) Handover
to
Operations
Lead
time
Work In Progress
Output per unit of time
=
Permission from LeanIT Association
10. VALUE STREAM MAPPING: STANDARD TIME
Standard time is the time
that a particular step
should take to carry out.
Standard time is not
necessarily the same as
the actual time spent.
Times are always
recorded in minutes
Determine per step how
long the step should take.
Record in the block in the
step.
The total of the standard
times is the standard time
for the entire process.
Unit of work: Change
Takt time: 6 hours
Lead time: 20 days
CUSTOMERS:
80% from Service Delivery Manager
20% from Problem Management
260
Release processChange ready for release Deployed change
10 15 45 160 30
1) Receive
change
request
and
distribute
2) Intake
change
complete
ready for
delivery
3) Plan the
change
4) Deliver
change
Design
Build
Test
5) Handover
to
Operations
Permission from LeanIT Association
11. EFFICIENCY OF TIME-USAGE IN PROCESSES
Process Cycle Efficiency
Time-based measurement
Helps to identify whether a process is approaching flow
Process Cycle Efficiency = (Value-added Time / Lead Time)
The closer the PCE is to 1 (or 100%) the greater the flow
10 15 45 160 30
1) Receive
change
request
and
distribute
2) Intake
change
complete
ready for
delivery
3) Plan the
change
4) Deliver
change
Design
Build
Test
5) Handover
to
Operations
12 15 75 205 45
120 480 1440 2880
352
5722
6.6%
PCE
Permission from LeanIT Association
12. VALUE STREAM MAPPING: VISUAL INDICATORS
Waste Symbols:
Transport of goods
Inventory
Motion of people
Waiting time
Over-processing
Overproduction
Defects and Rework
Other Symbols
Information flow
Physical flow
External supplier
Process / Process
step
Kaizen action
Unit of work: Change
Takt time: 6 hours
Lead time: 20 days
CUSTOMERS:
80% from Service Delivery Manager
20% from Problem Management
260
Release processChange ready for release Deployed change
10 15 45 160 30
1) Receive
change
request
and
distribute
2) Intake
change
complete
ready for
delivery
3) Plan the
change
4) Deliver
change
Design
Build
Test
5) Handover
to
Operations
12 15 25 205 45
120 480 1440 2880
352
5272
6.6%
PL =
CP =
TP =
WIP =
PL =
CP =
TP =
WIP =
PL =
CP =
TP =
WIP =
PL =
CP =
TP =
WIP =
PL =
CP =
TP =
WIP =
Permission from LeanIT Association
16. WHO DOES WHAT WHEN: RACI
Demand
Qualification
Permitto
Specify
ServiceLevel
Framework
BluePrints
Implementation
Scenario
Permitto
Acquire
Delivery
Test
Permitto
Perform
Handover
Production
Product
Lifecycle
Management
1) New IT
Service
(retiring)
2) New
functionality
existing IT
Service
3) Organic
growth
(increase,
decrease)
4) Lifecycle
projects
existing IT
Service
Insert team names, tools or supplier
17. KPI: WHAT IS GOOD?
Per KPI:
• Clear definition
• Uniform way of calculation
• Quality, Safety, Satisfaction,
Effort
• Roles & responsibilities
• Elicit a response
• Top down
• Limit the number
• Make them agreed
18. METRICS: CREATE AS A TEAM
Percentage of Releases not built to standard in the library
Percentage of tests performed along the path
Number of unauthorised deployments (above zero is bad)
Deployments accepted percentage
Number of service-affecting outages caused by deployments
(approved and unauthorised)
Percentage of assets/configurations updated along the the path
Number of “special” change requests (those Management decrees)
% of effort across the lifecycle
19. KPI TRAITS
KPI:
Goal: Category: (quality, timing, people management,
continuous improvement, financial)
Definition: Level at which the performance indicator is
used:
Formula: Data collection process:
(including source of information, timing and
responsible)
Unit of measurement (%, number, index) Measurement Accuracy:
Frequency of reporting
KPI owner:
Issues:
Required response:
20. 20
WILL FORM BASIS FOR SLA, OLA, SUPPLIER CONTRACTS AND
INPUT INTO SERVICE CATALOG
Service Management Charter: NAME OF SERIVCE OR APPLICATION
Event Scope Leadership / Coordination (Normal) Schedule
Product or Service Compute, Storage, Service Desk, etc. Executive Sponsor VP or C-level
Days of
Product/Service
When is it required?
Specific Conditions
What circumstances you're including and excluding? (type of
customer, time of year, etc.)
XXX Manager Tactical role until GFB live Start/End Times Times of use
Customer Demand
How many times is this done per wk, qtr, mo, or yr.? (if
helpful to know)
IT Service Leader Service or Application IT owner
Location(s) of
service
Corporate or specific locations
used
Location of documentation SharePoint location
First Step Task on first process block Business Service
owner
Not always needed but useful
Product - Service
Date exceptions
Linked to Change calendar or
other requirementsLast Step Task on last process block
Boundaries & Limitations What is the team NOT authorized to change, do, etc.? Supplier/Vendor
If external, then name of company and
contact
Interim Briefing(s) If scrum, when or CAB
Reporting cycle
Daily, weekly, quarterly (add in
roles if helpful)
Event Drivers Significant Contacts
1 What dependencies in services Providers Name Contact Name Contact Information
2 What dependencies on other partners (significant 1
3 Assumptions 2
4 3
5 4
Goals & Measureable Objectives 5
1 Aim for objectives w/ measurable targets (from X to X). 6
2 7
3 8
4 9
5 10
Planned Deliverables by Output-based Partners On-Call Support
1 Application mgt Function Name Contact Information
2 Compute storage 1
SMEs that may not be needed
full time
3 Service Desk 2
4 3
5 4
Planned Deliverables by Operating Partners On-Call Support
1 Application mgt Function Name Contact Information
2 compute storage 1
SMEs that may not be needed
full time
3 Service Desk 2
4 3
5 4
Potential Obstacles Approvals
1 Application mgt Executive Sponsor XXX Manager Business Owner
2 Compute storage
3 Service Desk
4 Signature: Signature: Signature:
5 Date: Date: Date:
Version Control
1 Version no. Reason for change
2 Creation Date
3 Revised Date
4 Author
OLA
21. Managed Infrastructure:Example between COMPANY teams
Scenario Comments
Accountable Responsible Consulted Informed
Service Description
Who defines the service
being provided?
The service is a product, defined and provided by the .
Service Options will be selected by YYY
Service Hours
Who defines the hours
of provision
The service is a product, defined and provided by the XXX.
Service Options will be selected by YYY
Service Targets
Who sets the targets of
provision
The service is a product, defined and provided by the XXX.
Service Options will be selected by YYY
Service Availability
Who ensures the
availability of that
service
MI can be configured to provide different availability tagets.
The APPS will configure the MI in accordance with guidelines
set by product management
Service Capacity
Who ensures that
capacity is deployed as
required
XXX is exclusively responsible for providing required capacity.
YYY has visibility of overall consumption.
Service Monitoring
and Events
Who monitors and
reacts to events
APPS will configure the infrastructure to raise events to the
event monitoring system in accordance with guidelines
established by YYY
Incident and
Problem
Management
Who manages the
incident or problem
COMPANY visible incidents will be managed by the APPS in
the COMPANY incident management system in accordance
with guidelines established by YYY
Change Management
Who approves the
change request
(Yes/No)
Change requests for infrastructure configuration, OS and
application software will be managed by the APPS in
accordance with guidelines established by YYY
Release Management
Who does the approved
change
Releases of infrastructure configuration, OS and application
software will be managed by the APPS in accordance with
guidelines established by YYY
Configuration
Management
Who manages SACM
Infrastructure Cis will be maintained by the APPS in the
COMPANY CMDB in accordance with guidelines defined by YYY
Security
Management
Who ensures Security
on infrastructure
The infrastructure security configuration and security
management tooling will be managed by the APPS in
accordance with guidelines determined by YYY
Governance
Who performs
governance of service
The service will be governed by YYY in a consultative
structure that gives voice to APPS and XXX
Service Continuity
Who ensures service is
always there
MI can be configured to provide different continuity scenarios.
The APPS will configure the MI in accordance with guidelines
set by product management
Service Level
Management
Who reviews service
and contract
Service levels will be reviewed by the APPS in consultation
with the XXX
Service Reporting
and Metrics
Who provides data on
service
Service level reports will be delivered by the XXX as part of
the defined service
Continual Service
Improvement
Who ensures service is
being improved
MI service level improvement is the responsibility of the XXX
Escalation
Who notifies and
manages
communication
Escalation/Communication of COMPANY visible incidents will
be managed by the APPS in accordance with guidelines
established by YYY
You need to add in a name, not a team.
RACI