The document provides information on different types of workplace writings including business letters, emails, memorandums, reports, contracts, manuals, and PowerPoint presentations. It then gives tips for creating effective technical or workplace writings such as focusing on purpose and audience, satisfying document requirements, being concise, providing accurate information, expressing ideas clearly, formatting pages carefully, and managing time efficiently. Finally, it discusses the "7 Cs of Business Writing" - completeness, conciseness, consideration, clarity, concreteness, courtesy, and correctness.
7 Cs OF BUSINESS WRITING
Use the right level of language
Check accuracy of facts, figures and words
Maintain acceptable writing mechanics
Choose non discriminatory language
Use parallel language
7 Cs OF BUSINESS WRITING
Use the right level of language
Check accuracy of facts, figures and words
Maintain acceptable writing mechanics
Choose non discriminatory language
Use parallel language
Email Etiquette Presentation with Do's, Don'ts & Email StructureRohit Gupta
Emails are important in our daily communication, whether within the organization or outside. A badly written email can leave a negative impression on the reader, and in some cases, jeopardize the business discussions.
I’m a young Pakistani Blogger, Academic Writer, Freelancer, Quaidian & MPhil Scholar, Quote Lover, Co-Founder at Essar Student Fund & Blueprism Academia, belonging from Mehdiabad, Skardu, Gilgit Baltistan, Pakistan.
I am an academic writer & freelancer! I can work on Research Paper, Thesis Writing, Academic Research, Research Project, Proposals, Assignments, Business Plans, and Case study research.
Expertise:
Management Sciences, Business Management, Marketing, HRM, Banking, Business Marketing, Corporate Finance, International Business Management
For Order Online:
Whatsapp: +923452502478
Portfolio Link: https://blueprismacademia.wordpress.com/
Email: arguni.hasnain@gmail.com
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Which is one of the most important ways through which your business communicates with the entire world? It is the Business Email. The business email communications should be such that it creates a clear impression in the mind of the other person that yours is a credible and professional organization and working with you would be a bed of roses. This is one of the prime reasons for putting so much stress on the email etiquette training for the business professionals.
Email Etiquette Presentation with Do's, Don'ts & Email StructureRohit Gupta
Emails are important in our daily communication, whether within the organization or outside. A badly written email can leave a negative impression on the reader, and in some cases, jeopardize the business discussions.
I’m a young Pakistani Blogger, Academic Writer, Freelancer, Quaidian & MPhil Scholar, Quote Lover, Co-Founder at Essar Student Fund & Blueprism Academia, belonging from Mehdiabad, Skardu, Gilgit Baltistan, Pakistan.
I am an academic writer & freelancer! I can work on Research Paper, Thesis Writing, Academic Research, Research Project, Proposals, Assignments, Business Plans, and Case study research.
Expertise:
Management Sciences, Business Management, Marketing, HRM, Banking, Business Marketing, Corporate Finance, International Business Management
For Order Online:
Whatsapp: +923452502478
Portfolio Link: https://blueprismacademia.wordpress.com/
Email: arguni.hasnain@gmail.com
Follow Me:
Linkedin: arguni_hasnain
Instagram : arguni.hasnain
Facebook: arguni.hasnain
Which is one of the most important ways through which your business communicates with the entire world? It is the Business Email. The business email communications should be such that it creates a clear impression in the mind of the other person that yours is a credible and professional organization and working with you would be a bed of roses. This is one of the prime reasons for putting so much stress on the email etiquette training for the business professionals.
Professionals understand that etiquette in business is a critical factor in making decisions. Success in any industry relies on relationships, whether with co-workers, clients, suppliers or investors. When you are well mannered and considerate in dealing with others, you create engaging, productive, long lasting relationships. In this course, we will discuss accepted business behavior and their importance on in business correspondence
By the end of this workshop, participants will be able to answer the following questions:
a. What is the definition of etiquette?
b. What are the guidelines to making effective introductions?
c. What are the 3C’s associated with making a good impression?
d. What are the three steps in giving a handshake?
e. What is one technique you can use to remember names?
f. What are two ways to minimize nervousness while in social situations?
g. What are two differences between a formal and an informal letter?
h. What color connotes dominance and power? Vitality and harmony?
i. Etiquette can help business improve in what 4 areas?
j. What is(are) the difference(s) between a formal and an informal letter?
k. What are the differences between these dress codes: dressy casual, semi-formal, formal and black tie?
l. What are the basic guidelines in international etiquette?
Guidelines regarding looking for a job, making an online profile, building rapport with co-workers, and with students, writing formal and informal letters regarding recent job positions, describing a position and its responsibilities. Why and how to create a social media page and how to get ready for a job-fair evant.
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In the Adani-Hindenburg case, what is SEBI investigating.pptxAdani case
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Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Recruiting in the Digital Age: A Social Media MasterclassLuanWise
In this masterclass, presented at the Global HR Summit on 5th June 2024, Luan Wise explored the essential features of social media platforms that support talent acquisition, including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok.
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
FIA officials brutally tortured innocent and snatched 200 Bitcoins of worth 4...jamalseoexpert1978
Farman Ayaz Khattak and Ehtesham Matloob are government officials in CTW Counter terrorism wing Islamabad, in Federal Investigation Agency FIA Headquarters. CTW and FIA kidnapped crypto currency owner from Islamabad and snatched 200 Bitcoins those worth of 4 billion rupees in Pakistan currency. There is not Cryptocurrency Regulations in Pakistan & CTW is official dacoit and stealing digital assets from the innocent crypto holders and making fake cases of terrorism to keep them silent.
B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
1. Some Types of Workplace Writings
Business Letters Formal; An external communication
E-mail Transmissions Informal; External correspondence written to business
associates and internal correspondence to personal friends
Memoranda/
Memorandum
Informal style of business letter; Internal correspondence
written to colleagues within a company
Reports Financial, audit, or statistical report that identifies the
specific problem and presents collected data, research, or
recommendations for the change process
Contracts Binding agreements or proposals between two or more
parties that can become legal documents if they include an
offer that is accepted
Manuals A written set of instructions, procedures or policies
PowerPoint A soft-ware generated, visual slide show, with animation
options, that hosts a set of notes or bulleted points, an
agenda, or other information that supports a discussion
1
2. How to Create Effective
Technical or Workplace Writings:
1. Focus on the purpose of your writing
2. Focus on your readers (Audience)
3. Satisfy document requirements (Documentation style; visuals;
data)
4. Get to the point (Concise, uncluttered sentences)
5. Provide accurate information (Research)
6. Express yourself clearly (Grammar; Proofreading)
7. Format your pages carefully (be neat and leave white space)
8. Manage your time efficiently (Meet deadlines)
2
3. 7 Cs OF BUSINESS WRITING
• COMPLETENESS
• CONCISENESS
• CONSIDERATION
• CLARITY
• CONCRETENESS
• COURTESY
• CORRECTNESS
4. 1- COMPLETENESS
• Answer all questions that are asked
• Give something extra when desirable
• Check for five Ws & one H
• Who What When Where Why
• and How
5. Provide All Necessary Information
Answering the five W’s helps make messages clear:
Who, What, When, Where, and Why.
Answer All Questions Asked
Look for questions: some may even appear buriedLook for questions: some may even appear buried
within a paragraph. Locate them and then answerwithin a paragraph. Locate them and then answer
precisely.precisely.
Give Something Extra, When Desirable
Use your good judgment in offering additional materialUse your good judgment in offering additional material
if the sender’s message was incomplete.if the sender’s message was incomplete.
5
6. Exercise-1
• The owner of a mutual fund stock wrote to
the investment department of your bank
,that he wanted to sell his shares. He
asked,” just how does your bank want me to
authorize this sale?”
• How would you reply to this query keeping
the five Ws and one H guideline in mind?
7. Exercise-2
∀ • You are the president of an industry
association and have received the following
inquiry from an out of town member, “I think I
would like to attend my first meeting of the
association, even though I am not acquainted with
your city. Will you please tell me where the next
meeting is being held?
• How would you reply to this letter keeping in
mind Completeness of the message?
8. 2-CONCISENESS
1. Eliminate wordy expressions
2. Include only relevant statements
– be focussed,
– prune & avoid long explanations
– avoid gushing politemess
3. Avoid unnecessary repetitions
– use short forms the second time
– use pronouns
10.
• Along the same lines
• At this time
• Consensus of opinion
• Date of policy
• Due to the fact that
• During the time of the day
• During the year of
• Few and far between
• For a price of
12. CONCISE Answers of a few from above
slides
o Due to the fact that
o Employed the use of
o Basic fundamentals
Completely eliminate
o Alternative choices
o Actual experience
o Connected together
o Final result
o Prove conclusively
o In as few words as possible
o Because
o Used
o Fundamentals
o Eliminate
o Alternatives
o Experience
o Connected
o Result
o Prove
o Concisely
12
13. Exercise -4
• Rewrite the following by omitting articles, write
expressions, rambling sentences and
repetitions:
• At this time I am writing to you to enclose the post
paid appointment card for the purpose of
arranging a convenient time when we might get-
together for a personal interview.
– Answer in the next slide
16. Write with a ‘you ‘ attitude , it shows
consideration
• I want to send my congratulations for ---
• We will ship soon the goods your May 4
order----
• We pay eight percent interest on -----
17. Write with a ‘you ‘ attitude , it shows
consideration ( contd)
• May I take this opportunity to express my thanks
for the account you recently opened with our
store. We are pleased to furnish a wide variety of
products for the home of the individual customer.
We want you to take full advantage of the store
services, for we have the largest store in the city.
Also we make deliveries for our customer free of
charge with in a 30 miles radius of our store.We
welcome you to Ebony. If we can be of additional
help please let us know .
18.
Show reader benefit or interest in the reader ; in
the letter from an insurance company to policy
holders .
• Because we have not written to you in
sometime , please help us bring our record
by filling and returning the other half of the
card .
19. 4-CONCRETENESS
• Use specific facts and figures
• Put action into verbs
• Choose vivid image building words by
comparison & figurative language (?)
• Use more adjectives and adverbs
20. Rewrite the following in concrete form as
the sentences are too general and vague.
• This computer reproduces campaign letters
fast
• Our product has won several prizes.
• These brakes stop a car within a short
distance.
21. Put action into the words by using active
instead of passive voice.
• Tests were made by us
• A full report will be sent to you by the supervisor.
• The contract had a requirement ….
• Mr. Singh will give consideration to the report ….
22. Use vivid image building words –
adjectives and adverts , and use less of
abstract nouns
• The camera has a system that gives good
pictures.
23. 5-CLARITY
• Choose short , familiar & conversational
words
• Construct effective sentences and
paragraphs by unity of idea and sequencing
• Achieve appropriate readability by using
formal & informal language
• Include examples, illustrations & visual aids
25. Choose a conversational style
• After perusal of pertinent data the conclusion is that a
lucrative market exists for the subject property .
• Easement for egress and ingress
• A letter from the quality bureau to a plumber said – “The
efficacy of hydrochloric acid is indisputable, but the
corrosive residue is incompatible with metallic
permanence “.
26. 6-COURTESY
• Be sincere , tactful, thoughtful and
appreciative
• Omit expressions that hurt , irritate, or
insult
• Grant apologies graciously
27. Show courtesy by avoiding tactless &
blunt language.
• Your letter is not clear at all:
Obviously, if you would read your policy
carefully you will be able to answer these
questions yourself.
Apparently you already forgotten what I
wrote you two weeks ago.
28. Ex : 14-Use gender friendly substitutes
• Mankind
• The best man for the job
• Manmade
• Manpower
• Businessman
• Sales man
• Chairman
32. The right level of language, accuracy,
and acceptable mechanics
• Select the right level of language for your communication
either formal or informal.
• Realize that formal language is most often used in business
communication.
• Check for correct figures, facts, and words.
• Apply the principles of accepted mechanics to your writing.
32
33. Use the Right Level of Language
• Formal and Less Formal Language
More Formal Less Formal
Participate
Procure
Endeavor
Join
Get
Try
Check Accuracy of Figures, Facts, and Words
A good check of data is to have another person read
and comment on the validity of the material..
33
34. Few tips for effective verbal
messages
• Be direct
• Consider your
audience
• Be clear
• Watch your non-
verbal signals
• Pay attention to the
receivers
• Repeat when needed
• Communicate bit by
bit
• Use varying
techniques
• Auditory/Visual/Kine
sthetic
34