The document summarizes the 7 Cs principles of business communication: Completeness, Conciseness, Consideration, Concreteness, Clarity, Courtesy, and Correctness. It provides guidelines for each principle, such as including all relevant information to ensure completeness, using concise wording to be efficient, putting oneself in the recipient's perspective for consideration, using specific examples and facts for concreteness, choosing clear and simple language for clarity, being respectful and thoughtful of the recipient for courtesy, and ensuring factual accuracy for correctness.
The document outlines the 7 C's of communication: completeness, conciseness, consideration, concreteness, clarity, courtesy, and correctness. Each C is defined in 1-2 sentences. Completeness means including all necessary information to avoid misunderstandings. Conciseness is expressing ideas using the fewest words possible. Consideration involves focusing on the recipient's perspective. Concreteness requires using specific details and examples. Clarity relies on precise language and familiar terms. Courtesy shows respect and care for the recipient. Correctness means free from errors in spelling, grammar and facts.
A letter is a handwritten or printed message that is sent to others for conveying a certain message.
Types of letter
1. Formal letter
2. Informal letter
This document outlines what dialogue is, why it is used, and how to conduct an effective dialogue. It defines dialogue as a form of conversation where participants seek greater mutual understanding through curiosity and honesty. The key principles of dialogue are listed as trust, openness, honesty and equality. Dialogue is distinguished from discussion in that its goal is mutual understanding rather than persuading others or finding flaws in opposing arguments. Advantages of dialogue include bringing people together and solving conflicts, while disadvantages include it not being as effective when a quick decision is needed. Effective dialogue requires listening objectively through observation rather than interpretation and being open to different perspectives.
A memorandum (memo) is an internal document used to communicate information within an organization. It has a header with recipient, author, date and subject, an opening that states the purpose, a body with the main message and details, and a closing without a signature. Memos aim to be brief, clear, and focused on a single topic. They follow a direct, informal tone and provide essential information to keep records and update colleagues within a company.
The document discusses the seven C's of effective communication: completeness, conciseness, consideration, concreteness, clarity, courtesy, and correctness. It provides guidelines for each C, such as including all necessary information for completeness, eliminating unnecessary words to be concise, focusing on the receiver's perspective in consideration, using specific facts and vivid language for concreteness, choosing precise words for clarity, being tactful and respectful for courtesy, and ensuring proper grammar, spelling and accurate information for correctness.
The document summarizes the 7 Cs principles of business communication: Completeness, Conciseness, Consideration, Concreteness, Clarity, Courtesy, and Correctness. It provides guidelines for each principle, such as including all relevant information to ensure completeness, using concise wording to be efficient, putting oneself in the recipient's perspective for consideration, using specific examples and facts for concreteness, choosing clear and simple language for clarity, being respectful and thoughtful of the recipient for courtesy, and ensuring factual accuracy for correctness.
The document outlines the 7 C's of communication: completeness, conciseness, consideration, concreteness, clarity, courtesy, and correctness. Each C is defined in 1-2 sentences. Completeness means including all necessary information to avoid misunderstandings. Conciseness is expressing ideas using the fewest words possible. Consideration involves focusing on the recipient's perspective. Concreteness requires using specific details and examples. Clarity relies on precise language and familiar terms. Courtesy shows respect and care for the recipient. Correctness means free from errors in spelling, grammar and facts.
A letter is a handwritten or printed message that is sent to others for conveying a certain message.
Types of letter
1. Formal letter
2. Informal letter
This document outlines what dialogue is, why it is used, and how to conduct an effective dialogue. It defines dialogue as a form of conversation where participants seek greater mutual understanding through curiosity and honesty. The key principles of dialogue are listed as trust, openness, honesty and equality. Dialogue is distinguished from discussion in that its goal is mutual understanding rather than persuading others or finding flaws in opposing arguments. Advantages of dialogue include bringing people together and solving conflicts, while disadvantages include it not being as effective when a quick decision is needed. Effective dialogue requires listening objectively through observation rather than interpretation and being open to different perspectives.
A memorandum (memo) is an internal document used to communicate information within an organization. It has a header with recipient, author, date and subject, an opening that states the purpose, a body with the main message and details, and a closing without a signature. Memos aim to be brief, clear, and focused on a single topic. They follow a direct, informal tone and provide essential information to keep records and update colleagues within a company.
The document discusses the seven C's of effective communication: completeness, conciseness, consideration, concreteness, clarity, courtesy, and correctness. It provides guidelines for each C, such as including all necessary information for completeness, eliminating unnecessary words to be concise, focusing on the receiver's perspective in consideration, using specific facts and vivid language for concreteness, choosing precise words for clarity, being tactful and respectful for courtesy, and ensuring proper grammar, spelling and accurate information for correctness.
The document discusses the key elements and guidelines for writing effective business letters. It notes that business letters should be planned, anticipate the reader's questions, and maintain clear communication. The purposes of business letters are listed as informing, congratulating, enquiring, ordering, requesting, collecting dues, complaining, and making adjustments. Additional guidelines include using a clear "you" attitude focused on the reader, brevity, clarity, accuracy, politeness, consideration of the recipient, and positive language. Finally, the document outlines common business letter formats including block, simplified, modified block, and semi-block styles.
Thank you for the feedback. I appreciate you taking the time to ensure I understand how to improve. Continuous learning is so important. Wishing you all the best in your learning as well.
The document discusses the key components of effective written communication. It outlines several stages of the writing process, including prewriting, drafting, revising, editing and proofreading. During the revising stage, techniques like peer review and revision exercises are recommended to improve content, structure and grammar. Some rules for effective writing are also provided, such as being concise, using appropriate tone, and avoiding errors. Overall components like focus, organization, development, clarity and approach are identified as important for strong written work.
This document discusses effective communication techniques for conveying both good and bad messages. It notes that communication is important in personal and professional life. The document outlines types of good and bad messages and provides examples of positive and negative word choices. It recommends being direct, providing context and support, acknowledging drawbacks, and ending on a positive note for good news. For bad messages, it advises being clear, helping the recipient understand and accept the news, maintaining trust and respect, and reducing anxiety to aid comprehension. The conclusion emphasizes the importance of direct, selective communication and addressing good news before bad to effectively convey messages.
The document provides information on writing letters and memos in business communications. It discusses the definitions and basic processes for writing successful letters and memos, including prewriting, writing, and revision. Some key aspects covered include determining purpose and audience, organizing information, and ensuring clarity, conciseness, and a positive tone. Sample formats are also provided for business letters and memos, along with dos and don'ts and bibliographic references for additional information.
The document discusses employment communication and the job search process. It provides tips for job seekers on conducting self-assessment, developing a support network, maintaining a positive attitude, being organized and setting goals. It also discusses important documents for applying to jobs like application forms, resumes and CVs. The key stages of job search are identified as assessing resources, identifying employers, applying, and interviewing.
This document discusses the ethical context of business communication. It covers:
1) Background topics on ethical situations, ethics as a communication issue, and the historical view of ethics in corporations.
2) Communication on ethical issues, including legal issues, key areas of ethical communication like personal messages and advertising, and organizational responsibility.
3) Influences on personal ethics from people, culture, philosophy, law, and religion. The document provides outlines and explanations on these various ethical topics in business communication.
Difference between Hearing & Listening,Types of Listening ...Vishvesh Jasani
1) Listening is the absorption of meanings from words and sentences by the brain, leading to understanding facts and ideas. It is considered one of the most important parts of oral communication.
2) There are different stages in the listening process including hearing, attention, understanding, remembering, evaluating, and responding. Hearing is a physical response to sound waves, while listening requires paying attention to the speaker.
3) The main difference between hearing and listening is that hearing is a physiological process of perceiving sound, while listening involves interpreting those sounds through one's understanding and providing feedback in communication.
The document outlines the stages of the writing process: pre-writing (generating ideas), writing (planning and drafting), and post-writing (revising, editing, and rewriting). It emphasizes important elements at each stage such as formulating a clear topic sentence, identifying purpose and audience, and ensuring paragraph unity, coherence, and emphasis. The goal is to produce a well-crafted final draft that is ready for publication and reading by others.
The document discusses the seven C's of effective communication. The seven C's are: Completeness, Conciseness, Consideration, Concreteness, Clarity, Courtesy, and Correctness. Each C is defined and guidelines are provided for how to apply each one to improve communication effectiveness. Completeness involves providing all necessary details to answer any questions from the recipient. Conciseness means conveying the message using as few words as possible. Consideration requires focusing on the recipient's needs and perspective. Concreteness means using specific details rather than general statements. Clarity involves choosing precise and easy to understand language. Courtesy requires being respectful and thoughtful of the recipient. Correctness involves proper grammar, accurate
Components of Communication is article base on business and communication with each other, it helps to develop best communicator with audience and with others industries uses.
My presentation on Email Writing Skills.
Software to use email send/receive.
What does it mean to To, CC and BCC options.
What's an actual email address and what's a spammer's address.
Descriptive writing creates a picture of a person, place, thing, or event through details that appeal to the five senses. Good descriptive writing uses sensory details, figurative language, establishes a dominant impression, employs precise language, and is carefully organized. It paints a vivid picture for readers through comparisons, specifics details, and unified themes.
Effective communication requires a clear message from the speaker that the listener understands. The benefits of effective communication include quicker problem solving, better decision making, and stronger business relations. The 7 C's of effective communication are completeness, conciseness, consideration, concreteness, clarity, courtesy, and correctness. These help ensure the communication provides all necessary information in a clear, concise, and respectful manner.
This document provides guidance on writing business letters. It discusses the typical structure and components of a business letter, including the letterhead, date, inside address, salutation, body, complimentary close, signature, enclosures notation, and copy notation. It also describes different types of business letters, tips for writing good or neutral news versus bad or negative news letters, and applying the "seven C's" of communication to business letters.
Hi friends, I have uploaded a PPT on Different types of business letters & guidelines to write it. Please have a look and give your valuable comments and suggestions.
The document discusses various aspects of employment communication and the job application process. It provides information on writing curriculum vitae and resumes, including the necessary components and dos and don'ts. It also discusses writing effective job application letters, preparing for interviews as a candidate, conducting oneself during an interview, following up after an interview with a thank you note, and how interviewers can prepare for conducting interviews.
The document discusses the 7 principles of effective communication: Conciseness, Completeness, Consideration, Clarity, Concreteness, Correctness, and Courtesy. It provides guidelines for each principle to help compose messages that achieve communication goals in the shortest time possible. The principles tie closely with basic communication concepts and are important for both written and oral interactions.
The document provides guidance on writing different types of letters. It discusses the structure and format of business letters and personal letters. It also covers topics like addressing the recipient appropriately, organizing ideas clearly, using a polite and respectful tone, and revising the letter for errors. Tips are provided like being concise, using short sentences, and ensuring the purpose and message are clear to the reader. Examples of two sample letters in different formats are also included.
Chapter 1--EFFECTIVE COMMUNICATION IN BUSINESSRahila Khan
Effective communication is important for business success. Communication involves sharing information between individuals through various means. To achieve effective communication, one must carefully analyze the purpose and audience. Key aspects to consider about the audience include their information needs, technical background, culture, knowledge of the subject, and ability for creative thinking. Effective communication in an organization includes downward, upward, and horizontal exchanges. It also involves external communication with other companies and the public. Communication has various components, including the context, sender, message, medium, receiver, and feedback. Both verbal and nonverbal forms of communication are important to consider. Factors like appearance, body language, silence, space and time influence nonverbal communication.
The 7 Cs of business writing are:
1. Completeness - Answer all questions fully using the 5Ws and 1H.
2. Conciseness - Be focused and avoid unnecessary words.
3. Consideration - Focus on the reader's needs and use a positive tone.
4. Clarity - Use simple, familiar language and effective structure.
5. Concreteness - Provide specific details, facts, and vivid descriptions.
6. Courtesy - Be sincere, tactful and avoid language that could offend.
7. Correctness - Ensure accurate information and proper writing mechanics.
Thank you for your message. I regret that I am unable to provide the specific details you requested, as I do not have access to confidential customer information. However, I appreciate you bringing this to my attention and will pass it along to the appropriate team to look into. Please let me know if there is any other way I can assist you.
The document discusses the key elements and guidelines for writing effective business letters. It notes that business letters should be planned, anticipate the reader's questions, and maintain clear communication. The purposes of business letters are listed as informing, congratulating, enquiring, ordering, requesting, collecting dues, complaining, and making adjustments. Additional guidelines include using a clear "you" attitude focused on the reader, brevity, clarity, accuracy, politeness, consideration of the recipient, and positive language. Finally, the document outlines common business letter formats including block, simplified, modified block, and semi-block styles.
Thank you for the feedback. I appreciate you taking the time to ensure I understand how to improve. Continuous learning is so important. Wishing you all the best in your learning as well.
The document discusses the key components of effective written communication. It outlines several stages of the writing process, including prewriting, drafting, revising, editing and proofreading. During the revising stage, techniques like peer review and revision exercises are recommended to improve content, structure and grammar. Some rules for effective writing are also provided, such as being concise, using appropriate tone, and avoiding errors. Overall components like focus, organization, development, clarity and approach are identified as important for strong written work.
This document discusses effective communication techniques for conveying both good and bad messages. It notes that communication is important in personal and professional life. The document outlines types of good and bad messages and provides examples of positive and negative word choices. It recommends being direct, providing context and support, acknowledging drawbacks, and ending on a positive note for good news. For bad messages, it advises being clear, helping the recipient understand and accept the news, maintaining trust and respect, and reducing anxiety to aid comprehension. The conclusion emphasizes the importance of direct, selective communication and addressing good news before bad to effectively convey messages.
The document provides information on writing letters and memos in business communications. It discusses the definitions and basic processes for writing successful letters and memos, including prewriting, writing, and revision. Some key aspects covered include determining purpose and audience, organizing information, and ensuring clarity, conciseness, and a positive tone. Sample formats are also provided for business letters and memos, along with dos and don'ts and bibliographic references for additional information.
The document discusses employment communication and the job search process. It provides tips for job seekers on conducting self-assessment, developing a support network, maintaining a positive attitude, being organized and setting goals. It also discusses important documents for applying to jobs like application forms, resumes and CVs. The key stages of job search are identified as assessing resources, identifying employers, applying, and interviewing.
This document discusses the ethical context of business communication. It covers:
1) Background topics on ethical situations, ethics as a communication issue, and the historical view of ethics in corporations.
2) Communication on ethical issues, including legal issues, key areas of ethical communication like personal messages and advertising, and organizational responsibility.
3) Influences on personal ethics from people, culture, philosophy, law, and religion. The document provides outlines and explanations on these various ethical topics in business communication.
Difference between Hearing & Listening,Types of Listening ...Vishvesh Jasani
1) Listening is the absorption of meanings from words and sentences by the brain, leading to understanding facts and ideas. It is considered one of the most important parts of oral communication.
2) There are different stages in the listening process including hearing, attention, understanding, remembering, evaluating, and responding. Hearing is a physical response to sound waves, while listening requires paying attention to the speaker.
3) The main difference between hearing and listening is that hearing is a physiological process of perceiving sound, while listening involves interpreting those sounds through one's understanding and providing feedback in communication.
The document outlines the stages of the writing process: pre-writing (generating ideas), writing (planning and drafting), and post-writing (revising, editing, and rewriting). It emphasizes important elements at each stage such as formulating a clear topic sentence, identifying purpose and audience, and ensuring paragraph unity, coherence, and emphasis. The goal is to produce a well-crafted final draft that is ready for publication and reading by others.
The document discusses the seven C's of effective communication. The seven C's are: Completeness, Conciseness, Consideration, Concreteness, Clarity, Courtesy, and Correctness. Each C is defined and guidelines are provided for how to apply each one to improve communication effectiveness. Completeness involves providing all necessary details to answer any questions from the recipient. Conciseness means conveying the message using as few words as possible. Consideration requires focusing on the recipient's needs and perspective. Concreteness means using specific details rather than general statements. Clarity involves choosing precise and easy to understand language. Courtesy requires being respectful and thoughtful of the recipient. Correctness involves proper grammar, accurate
Components of Communication is article base on business and communication with each other, it helps to develop best communicator with audience and with others industries uses.
My presentation on Email Writing Skills.
Software to use email send/receive.
What does it mean to To, CC and BCC options.
What's an actual email address and what's a spammer's address.
Descriptive writing creates a picture of a person, place, thing, or event through details that appeal to the five senses. Good descriptive writing uses sensory details, figurative language, establishes a dominant impression, employs precise language, and is carefully organized. It paints a vivid picture for readers through comparisons, specifics details, and unified themes.
Effective communication requires a clear message from the speaker that the listener understands. The benefits of effective communication include quicker problem solving, better decision making, and stronger business relations. The 7 C's of effective communication are completeness, conciseness, consideration, concreteness, clarity, courtesy, and correctness. These help ensure the communication provides all necessary information in a clear, concise, and respectful manner.
This document provides guidance on writing business letters. It discusses the typical structure and components of a business letter, including the letterhead, date, inside address, salutation, body, complimentary close, signature, enclosures notation, and copy notation. It also describes different types of business letters, tips for writing good or neutral news versus bad or negative news letters, and applying the "seven C's" of communication to business letters.
Hi friends, I have uploaded a PPT on Different types of business letters & guidelines to write it. Please have a look and give your valuable comments and suggestions.
The document discusses various aspects of employment communication and the job application process. It provides information on writing curriculum vitae and resumes, including the necessary components and dos and don'ts. It also discusses writing effective job application letters, preparing for interviews as a candidate, conducting oneself during an interview, following up after an interview with a thank you note, and how interviewers can prepare for conducting interviews.
The document discusses the 7 principles of effective communication: Conciseness, Completeness, Consideration, Clarity, Concreteness, Correctness, and Courtesy. It provides guidelines for each principle to help compose messages that achieve communication goals in the shortest time possible. The principles tie closely with basic communication concepts and are important for both written and oral interactions.
The document provides guidance on writing different types of letters. It discusses the structure and format of business letters and personal letters. It also covers topics like addressing the recipient appropriately, organizing ideas clearly, using a polite and respectful tone, and revising the letter for errors. Tips are provided like being concise, using short sentences, and ensuring the purpose and message are clear to the reader. Examples of two sample letters in different formats are also included.
Chapter 1--EFFECTIVE COMMUNICATION IN BUSINESSRahila Khan
Effective communication is important for business success. Communication involves sharing information between individuals through various means. To achieve effective communication, one must carefully analyze the purpose and audience. Key aspects to consider about the audience include their information needs, technical background, culture, knowledge of the subject, and ability for creative thinking. Effective communication in an organization includes downward, upward, and horizontal exchanges. It also involves external communication with other companies and the public. Communication has various components, including the context, sender, message, medium, receiver, and feedback. Both verbal and nonverbal forms of communication are important to consider. Factors like appearance, body language, silence, space and time influence nonverbal communication.
The 7 Cs of business writing are:
1. Completeness - Answer all questions fully using the 5Ws and 1H.
2. Conciseness - Be focused and avoid unnecessary words.
3. Consideration - Focus on the reader's needs and use a positive tone.
4. Clarity - Use simple, familiar language and effective structure.
5. Concreteness - Provide specific details, facts, and vivid descriptions.
6. Courtesy - Be sincere, tactful and avoid language that could offend.
7. Correctness - Ensure accurate information and proper writing mechanics.
Thank you for your message. I regret that I am unable to provide the specific details you requested, as I do not have access to confidential customer information. However, I appreciate you bringing this to my attention and will pass it along to the appropriate team to look into. Please let me know if there is any other way I can assist you.
The 7 Cs of business writing are completeness, conciseness, consideration, clarity, concreteness, courtesy, and correctness. The document provides guidance on each of the 7 Cs, including how to answer all relevant questions to ensure completeness, eliminate unnecessary words to be concise, focus on the reader's benefits and interests to show consideration, use simple language for clarity, include specific examples for concreteness, avoid language that could hurt or insult others to demonstrate courtesy, and check facts and mechanics for correctness. Examples are given for how to apply each of the 7 Cs in business writing.
This document discusses various aspects of communication including:
1) Describing the sender-receiver model and barriers to effective communication.
2) Explaining the differences between speaking and public speaking and common barriers to listening.
3) Emphasizing the importance of non-verbal communication including kinesics, proxemics, and other non-verbal cues.
The document outlines the 7 Cs of effective communication: completeness, conciseness, consideration, clarity, concreteness, courtesy, and correctness. It provides examples and exercises for each C to demonstrate how to effectively communicate by being complete yet concise, showing consideration for the reader, using concrete and clear language, displaying courtesy, and ensuring factual and grammatical correctness.
The document discusses various aspects of non-verbal communication including kinesics, proxemics, paralanguage, and vocal elements like pronunciation, articulation, voice modulation, and pauses. It explains how gestures, facial expressions, eye contact, posture, touch, and physical distance can communicate additional meaning beyond words. Various cultural differences and errors that can occur in vocal delivery are also covered.
Non verbal communication and body languageAkash Sharma
presentation on non verbal communication and body language- these are a synonym of success these days, understanding these two things can increase the chances of success in almost all the fields.
This document discusses body language and kinesics. It explains that kinesics refers to unconscious gestures and body movements that indicate thoughts and feelings. Body language can be used to persuade or dissuade others. The document provides examples of different body movements like hand wringing, nail biting, hair twirling and what they may indicate about a person's state of mind like uneasiness, impatience or immaturity. It also discusses how movements like walking style, posture and distance from others can provide clues about a person. The document emphasizes that close observation of body language can reveal a lot about a person without hearing words.
Ray Birdwhistell founded kinesics, the study of body language and non-verbal communication through gestures, postures, eye contact and facial expressions. He observed that certain movements serve as forms of communication without words and can differ between cultures or religions. Kinesics examines emblems, illustrators, affect displays, regulators and adaptors to understand the meanings behind physical behaviors. Birdwhistell passed away in 1994 from liver cancer.
The document discusses kinesics, or body language, through 11 examples of gestures used by Steve Jobs. Each example includes a brief description of the gesture and what it communicates nonverbally. Some key gestures and their meanings mentioned include holding fingers in an ok gesture to indicate importance, crossed legs showing confidence, and hands locked behind the back demonstrating self-control. Overall, the document uses examples from photos of Steve Jobs to illustrate different types of nonverbal body language or kinesics.
Seven C's of effective communication.
The seven C's of effective communication include completeness, conciseness, consideration, clarity, concreteness, courtesy and correctness
This PPT is meant for two day training session on Effective Communication. Includes concepts on Body language, Oral communication and Written communication
Business writing aims to communicate technical information concisely and persuasively to both internal and external audiences (1). It takes various forms like memos, reports, proposals, and more (2). Effective business writing is clear, concise, well-organized and uses an appropriate tone for the intended audience (3). The document provided information on the objectives and types of business writing, how to write memos and reports, and tips for improving technical writing skills.
Business writing power point presentationLise Coats
This document provides an overview of business writing and common workplace documents. It begins by defining business writing as a form of technical writing used to communicate information within a workplace. Examples of common workplace documents are then outlined, including memos, reports, presentations, manuals, and contracts. Guidelines for writing effective technical documents are also provided, such as focusing on the purpose and audience, using concise language, and ensuring accurate information. The document concludes by offering tips for business writing, such as paying attention to word choice and properly formatting different types of documents like memos and reports.
The document provides information on different types of workplace writings including business letters, emails, memorandums, reports, contracts, manuals, and PowerPoint presentations. It then gives tips for creating effective technical or workplace writings such as focusing on purpose and audience, satisfying document requirements, being concise, providing accurate information, expressing ideas clearly, formatting pages carefully, and managing time efficiently. Finally, it discusses the "7 Cs of Business Writing" - completeness, conciseness, consideration, clarity, concreteness, courtesy, and correctness.
The document provides guidance on writing reports, outlining the typical structure which includes sections for an executive summary, introduction, findings, discussion, conclusion, and references. It discusses the purpose and objectives of reports, different types of reports, and stages in report writing. The document also compares reports to essays and provides tips for effective written style in reports.
Sswpresentsintroductiontobusinesswritingskillsmodule 120728014403-phpapp01DeShawn A. Larkin
This document provides an overview of a 6-lesson introduction to business writing course. The lessons cover what constitutes good business writing, identifying different types of readers and their needs, using structure effectively, grammar and style guidelines, and using language clearly and effectively. Each lesson includes objectives, activities to reinforce the concepts, and a summary. The activities involve tasks like comparing different writing samples, reviewing client feedback, structuring paragraphs, editing for grammar/style, and rewriting passages using principles of clear writing. The overarching goals are to meet reader needs, use structure and language effectively, and avoid unnecessary risk in business writing.
This document provides guidance on creating an effective resume in 3 pages or less. It recommends that resumes be no longer than one page for most individuals. The main types of resumes are chronological, functional, and chrono-functional. Effective resumes use keywords, action verbs, and focus on skills and achievements rather than just job descriptions. Common errors to avoid include typos, irrelevant personal information, and embellishing qualifications.
The document provides guidance on writing an effective resume. It explains that a resume should be a brief summary of one's relevant education, work experience and skills. It emphasizes making the resume user-centered by considering the audience and their goals and context. The document also provides tips on formatting, sections to include like contact information, objective, education and work experience, and how to highlight accomplishments and skills through action verbs.
The document provides guidance on writing an effective resume. It explains that a resume should be a brief summary of one's relevant education, work experience, and skills. The purpose is to get an interview. A persuasive resume must be user-centered by considering the audience's expectations, characteristics, goals, and context. Research on the position and company is important. The resume should have sections for contact information, an objective, education, work experience, and can include optional sections.
This document provides guidance on writing resumes and cover letters. It discusses what information should be included in a cover letter and resume, such as keywords from the job description. The document offers tips for formatting cover letters and resumes, including keeping them concise. It also provides examples of different sections that could be included in a resume, like education, experience, and optional sections for languages or interests. The goal is to help job applicants effectively market their qualifications and distinguish themselves from other candidates.
Ssw presents introduction to business writing skills moduleSoft Skills World
This document provides an overview and objectives for 6 lessons on business writing. Lesson 1 introduces the module objectives, which are to meet reader needs, use structure and language effectively, and adhere to corporate style. Lesson 2 discusses what makes good business writing by comparing writing samples and reviewing client feedback. Lesson 3 covers identifying different reader types and their needs. Lesson 4 explains how to use structure effectively. Lesson 5 addresses grammar, style, and risk. Lesson 6 teaches using language clearly and effectively.
Ssw presents introduction to business writing skills moduleSoft Skills World
This document provides an overview of a 6-lesson introduction to business writing course. Lesson 1 introduces the module objectives of meeting reader needs, using structure and language effectively, and avoiding unnecessary risk. Lesson 2 discusses what makes good business writing by comparing writing samples and reviewing client feedback. Lesson 3 focuses on identifying different reader types and their needs. Lesson 4 teaches using structure effectively with a focus on paragraphs. Lesson 5 covers grammar, style, and corporate writing standards. Lesson 6 teaches using language clearly and effectively. The lessons include objectives, activities, and summaries to reinforce key points about business writing.
Top tips for communications slide shareGordon Spinks
This document provides tips for effective communication. It discusses thinking about the audience, writing in a consistent tone of voice using plain English, reviewing communications, avoiding speculation and promises, acting as an ambassador, getting support, and tips for presentations. The key messages are to tailor communications based on audience needs, write simply and clearly, and get feedback to improve outreach.
This document provides a study guide for a COM 295 final exam, including sample exam questions and answers. It recommends visiting www.com295study.com for more study materials. The questions cover topics like resume writing, presentation skills, persuasive communication, intercultural communication, and communication theory.
The document provides guidance on writing effective business communications. It discusses the importance of considering your audience and having a clear, focused message. It also covers how to craft positive, negative, and persuasive messages. Additionally, it outlines the three-part writing process of planning, writing, and revising business messages and how to properly format documents using word processing software like Microsoft Word and Google Docs.
This document discusses how to create good documents. It covers questions to consider when planning a document, understanding the intended audience, structuring the document in an organized manner, using proper writing style and structure, and ensuring the document is accessible and easy to understand. A quality assurance review is recommended to improve the overall quality and readability of the document.
This document outlines an agenda for a seminar on perfecting international students' elevator speeches for job searches. It includes:
1. An introduction to the importance of elevator speeches as 30-60 second self-introductions used to get interviews.
2. Steps for creating an effective elevator speech, including including who you are, your objective, relevant experience, and a request for how they can help.
3. Tips for competitively articulating skills and minimizing communication anxiety through awareness of US business customs differences.
4. A practice activity where students record a 30 second self-introduction as if meeting an employer at a career fair.
This document discusses technical writing and communication. It emphasizes that communication is important for business and that technical writing skills are necessary. It provides tips for good technical writing, such as defining the purpose and audience, organizing data, working as a team, and meeting deadlines. It also discusses the importance of technical communication for teams and in fields like computer science where collaboration and sharing new technologies is key.
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Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.AnnySerafinaLove
This letter, written by Kellen Harkins, Course Director at Full Sail University, commends Anny Love's exemplary performance in the Video Sharing Platforms class. It highlights her dedication, willingness to challenge herself, and exceptional skills in production, editing, and marketing across various video platforms like YouTube, TikTok, and Instagram.
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3. First, What is Business Writing?
Business writing
is workplace
writing, which is
a form of
technical
writing.
Business Writing
Workplace Writing
Technical Writing
3
5. Workplace Writing
Example 1: A Resume to persuade a potential
employer to offer an interview
Example 2: A Findings Report to persuade
employees to follow certain policies or
procedures in order to improve performance or
correct errors or problems
Workplace writing is generally “persuasive” writing:
5
6. Some Types of Workplace Writings
Business Letters Formal; An external communication
E-mail Transmissions Informal; External correspondence written to business
associates and internal correspondence to personal friends
Memoranda/
Memorandum
Informal style of business letter; Internal correspondence
written to colleagues within a company
Reports Financial, audit, or statistical report that identifies the specific
problem and presents collected data, research, or
recommendations for the change process
Contracts Binding agreements or proposals between two or more
parties that can become legal documents if they include an
offer that is accepted
Manuals A written set of instructions, procedures or policies
PowerPoint A soft-ware generated, visual slide show, with animation
options, that hosts a set of notes or bulleted points, an
agenda, or other information that supports a discussion
6
7. General Business Tip . . .
Generally, it is an expected
and common business
practice to keep
photocopies / hard (paper)
copies of any
communication you send to
another person regarding
any business matter.
7
8. How to Create Effective
Technical or Workplace Writings:
1. Focus on the purpose of your writing
2. Focus on your readers (Audience)
3. Satisfy document requirements (Documentation style; visuals;
data)
4. Get to the point (Concise, uncluttered sentences)
5. Provide accurate information (Research)
6. Express yourself clearly (Grammar; Proofreading)
7. Format your pages carefully (be neat and leave white space)
8. Manage your time efficiently (Meet deadlines)
8
10. What should you know about Business
Memos? They . . .
• are used within an organization
• usually are informal in style
• normally function as a non-sensitive communication
• are short and to-the-point
• have a business tone / no slang or jokes
• do not require a salutation (formal greeting)
• do not have a complimentary closing as does a
business letter (END)
• have a format very different from a business letter
• may address one person or a group of individuals
10
11. Memo Sample
College of Business Administration Business Communication
Memorandum
To: CBA Students
From: Dale Coattail
Date: September 10, 2007
Re: How to Write a Memo
Your instructor has asked you to write a memo, which is the most common form of written communication in business. In order to perform this task
successfully, you should conform to general business standards of content, format, structure and language use. Regarding Content,
the first rule of writing a good memo is "Get to the point!" The second rule is "Know what your purpose is." Before you start writing, be sure that you
know what your "answer" is to the boss's or colleague's question. Don't include all your thinking in the memo. While several pages of thinking might get
written as you come up with the answer, the memo includes only the answer. Citations, financials, or justifications that must be available to the reader can
be added as appendices or written as a separate, formal report. The memo should include only those ideas that are required for the reader's action or
decision.
Format
This memo is an example of memo format. Note especially the routing information, the use of headings, and the single spaced block paragraphs. If your
memo looks like a memo, there's a better chance a business reader will take your ideas seriously. If you are working in a CBA lab, the easiest way to
duplicate the proper memo format is to use a template. (Select "new" from the File MENU and select the "memo" tab on the dialogue box.)
Structure
The typical memo is only 2 or 3 paragraphs and fits on one page. The first paragraph summarizes the gist of the whole memo, then the main points are
covered in the same order they were previewed. Again, this memo provides an example of the typical structure.
Language Use
A memo is often less formal than a letter, but should still be written with a businesslike tone. You can be friendly, but not cute. Your professional image
depends on perfect spelling and grammar, but you can usually get away with a few "down home" expressions. Edit for wordiness and get directly to the
point. Use language to communicate your ideas effectively and efficiently. (END)
cc: Your Instructor
Executive Summary or
Introduction
Headings/ routing
information
Special note
Start the Body / Body Headings
11
13. What is a “Business Report”?
• A business report is a technical report
designed to persuade readers.
• A written business report communicates
research findings, progress evaluations,
proposal plans, or other information regarding
a business practice, situation, or project.
13
14. Why create Business Reports?
• In a global society, the ability to report findings and
develop expansion plans and propose solutions to
business-related problems gives company’s a
strategic advantage in world markets.
• Business reports, formal or informal, are technical
communications that support business by
persuading business leaders, employees, clients and
other business stakeholders.
14
15. Regardless of what you write, Consider this
Triangle . . .
Subject
(the logic you will present
-- your topic or message)
Writer
(your ethics, morals,
skill set
and Plans to use
Your characteristics
to meet your purpose)
Audience
(the passions, interests, or
characteristics of the ones
you’re trying to persuade
and their characteristics)
15
16. Formal Business Report Format
General Sections of a long Business Formal Report:
• Title Page
• List of Tables and Illustrations
• Letter of Transmittal
• Synopsis / Executive Summary / Abstract
• Table of Contents
• Introduction (required) (Header may start on this page)
• Methods of Research
• Findings / Analysis (Discussion)
• Conclusions
• Recommendations
• Appendix (Graphs and Tables)
16
18. COMPLETENESS
Business message is complete when it
contains all facts the reader or listener needs
for the reaction you desire.
As you strive for completeness, keep the
following guidelines in mind;
Provide all necessary information
Answer all questions asked
Give something extra when desirable
18
19. COMPLETENESS
• Answer all questions that are asked
• Give something extra when desirable
• Check for five Ws & one H
– Who
– What
– When
– Where
– Why and
– How
19
20. Provide All Necessary Information
Answering the five W’s helps make messages clear:
Who, What, When, Where, and Why.
Answer All Questions Asked
Look for questions: some may even appear buriedLook for questions: some may even appear buried
within a paragraph. Locate them and thenwithin a paragraph. Locate them and then
answer precisely.answer precisely.
Give Something Extra, When Desirable
Use your good judgment in offering additionalUse your good judgment in offering additional
material if the sender’s message wasmaterial if the sender’s message was
incomplete.incomplete. 20
21. Exercise-1
• You are the president of an industry association
and have received the following inquiry from an
out of town member:
“I think I would like to attend my first meeting
of the association, even though I am not
acquainted with your city. Will you please tell
me where the next meeting is being held?”
• How would you reply to this letter keeping in
mind Completeness of the message?
21
22. CONCISENESS
1. Eliminate wordy expressions
2. Include only relevant statements
– be focused
– Shorten & avoid long explanations
– avoid gushing politeness
1. Avoid unnecessary repetitions
– use short forms the second time
– use pronouns
22
23. Eliminate Wordy Expressions
Use single words in place of phrases. Even
Winston Churchill made extensive use of
simple, one syllable words.
Example
Wordy: At this time
Concise: Now
Wordy: Due to the fact that
Concise: Because
23
24. CONCISE
• Due to the fact that
• Employed the use of
• Basic fundamentals
• Completely eliminate
• Alternative choices
• Actual experience
• Connected together
• Final result
• Prove conclusively
• In as few words as possible
24
25. CONCISE
o Due to the fact that
o Employed the use of
o Basic fundamentals
Completely eliminate
o Alternative choices
o Actual experience
o Connected together
o Final result
o Prove conclusively
o In as few words as possible
o Because
o Used
o Fundamentals
o Eliminate
o Alternatives
o Experience
o Connected
o Result
o Prove
o Concisely
25
26. Include Only Relevant Material
Wordy:Wordy: We hereby wish to let you knowWe hereby wish to let you know
thatthat our company is pleased withour company is pleased with
thethe confidence you have respondconfidence you have respond
in us.in us.
26
28. Exercise
• Find single word substitutes for the phrases:
With regard to about
Despite the fact that although
At the present writing now
Is of opinion that thinks
In the first place first
At a rapid rate fast
28
29. Exercise
• Rewrite the following by omitting articles,
trite (worn out) expressions, wordy sentences
and repetitions:
29
30. Exercise –contd.
• At this time I am writing to you to enclose the post paid
appointment for the purpose of arranging a convenient time
when we might get-together for a personal interview.
30
31. Exercise –contd.
• Will you ship us sometime, any time during
the month of October , or even November if
you are rushed , for November will suit us just
as well , in fact a little bit better , 300 of the
regular three and a half inch blue arm bands
with white sewn letter in the middle .
31
32. CONSIDERATION
Consideration means preparing every
message with the message receivers in mind;
try to put yourself in their place.
• You are considerate
• you do not lose your temper
• you do not accuse and you do not charge
them without facts
• the thoughtful consideration is also called
“you-attitude”.
32
33. CONSIDERATION
• Focus on YOU instead of I & WE
• Show reader benefit & interest
• Emphasize on positive & pleasant
• Apply integrity & ethics
33
34. Focus on “You” Instead of “I” or “We”
Using “you” does help project
a you-attitude. But overuse
can lead to a negative
reaction.
34
35. Show Audience Benefit or Interest in the
Receiver
Reader may react positively when benefits are
shown them. Benefits must meet recipients:
– needs
– address their concerns, or
– offer them rewards
• Most important they must be perceived as
benefits by the receivers.
35
36. Ex.- Write with a ‘you ‘ attitude , it shows
consideration
• I want to send my congratulations for --
(Congratulations to you….)
• We will ship soon the goods of your order---
• We pay eight percent interest on -----
36
37. Ex -Avoid negative – unpleasant words to
show consideration
• It is impossible to open an account for you
today.
• When you travel on company expense, you will
not receive approval for first class fare.
37
38. Ex : Show reader benefit or interest
• Because we have not written to you in
sometime , please help us bring our record by
filling and returning the other half of the card.
38
39. CONCRETENESS
Communicating concretely means being specific,
definite, and vivid rather than vague and general.
Often it means using donatives (direct, explicit, often
dictionary based) rather than connotative words (ideas
or notions suggested by or associated with a word or
phrase)
39
40. CONCRETENESS
• Use specific facts and figures
• Put action into words
• Choose vivid image building words by
comparison & figurative language
• Use more adjectives and adverbs
40
41. Use Specific Facts and Figures
It is desirable to be precise and concrete in both
written and oral business communication.
41
43. Put Action in Your Verbs
Verbs can activate other words and help
make your sentences alive, more vigorous.
Use active rather than passive verbs.
Put action in your verbs rather than nouns
43
44. Example
• Passive : The memo was sent by the manager
Active:
• Passive: The scientist discovered the formula.
Active:
44
45. Choose Vivid, Image-Building Words
Business writing uses less figurative language
than does the world of fiction.
Bland Image
This is a long
letter.
More Vivid Images
This letter is three
times as long as
you said it would.
45
46. Ex- Rewrite the following in concrete form
as the sentences are too general and
vague
• Our product has won several prizes.
• These brakes stop a car within a short
distance.
46
47. Ex: Put action into the words by using active
instead of passive voice
• Tests were made by us.
• A full report will be sent to you by the
supervisor.
• Mr. Singh will give consideration to the
report…
47
48. Ex : Use vivid image building words –
adjectives and adverbs , and use less of
abstract nouns
• The camera has a system that gives good
pictures.
48
49. CLARITY
Getting the meaning from your head to the
head of your reader (accurately) is the
purpose of clarity.
Of course you know it is not simple. We all
carry around our own unique interpretations,
ideas, experiences associated with words.
49
50. CLARITY
• Choose short , familiar & conversational
words
• Construct effective sentences and paragraphs
by unity of idea and sequencing
• Achieve appropriate readability by using
formal & informal language
• Include examples, illustrations & visual aids
50
51. Choose precise, concrete and familiar
words
Unfamiliar:
After our perusal of pertinent data, the
conclusion is that a lucrative market exists for the
subject property.
Familiar:
The data we studies show that your property is
profitable and in high demand.
51
52. At the core of clarity is the sentences.
This grammatical statement, when clearly
expressed, moves thoughts within a
paragraph. Important characteristics to
consider are:
– Length
– Unity
– Coherence
– Emphasis
Construct Effective Sentences and
Paragraphs
52
53. Ex : Use simple words
• Subsequent later
• Accede agree
• Endeavour try
• Supersede replace
• Disclose show
53
54. COURTESY
True courtesy involves being aware not only
of the perspective of others, but also their
feelings. Courtesy stems from a sincere you-
attitude.
54
55. COURTESY
The following are suggestions for generating a
courteous tone;
•Be sincere , tactful, thoughtful and appreciative
•Omit expressions that hurt , irritate, or insult
•Grant apologies graciously
55
56. Be Sincerely Tactful, Thoughtful, and
Appreciative
Though few people are intentionally abrupt or
blunt, these negative traits are a common cause
of discourtesy.
Tactless, Blunt More Tactful
Stupid letter; I can’t
understand any of it.
Clearly, you did not
read my latest fax.
It’s my
understanding…
Sometimes my
wording is not
precise; let me try
again 56
57. Use Expressions that Show Respect
No reader wants to receive message that
offend.
You are offending
You failed to
Contrary to your inference
Inexcusable
Simply nonsense
Skip IrritatingSkip Irritating ExpressionsExpressions
57
58. Activity
• Bring courtesy in the following text:
Hey man, what’s this I hear about the good
news? You sure pulled a fast one this past
weekend-and then didn’t tell any of us about
it.
Give my regards to the little lady. And wish
her the best; she’ll need it.
58
59. More courteous
Warm congratulations on your wedding!
Well, you certainly took us by surprise. In fact,
just a few of us even suspected you were
taking off to get married. But even though we
did not hear about it, we wish you the best.
Give our warm regards to your new partner.
59
60. Choose Nondiscriminatory Expressions
Another requirement for courtesy is the use of
nondiscriminatory language that reflects
equal treatment of people regardless of
gender, race, ethnic origin, and physical
features.
60
61. Sexist Terms: “Man” words
• Freshman
New student, Entering student
• Manpower
Workers, Employees
• Man-made
Constructed, Manufactured, Built
• Chairman
Chairperson, Chair
61
62. Singular pronouns
• Anyone who comes to the class late will get
his grade reduced.
• Each manager has an assigned parking place.
He should park his car……….
62
63. Names
• Treat each gender with respect.
Examples:
• Ted Aprill and Ruth
Ted and Ruth Aprill
• Mrs Aprill and Ted
Ms. Aprill and Mr. Aprill
63
65. Ex : Show courtesy by avoiding tactless & blunt
language
• Your letter is not clear at all:
• Obviously, if you would read your policy
carefully you will be able to answer these
questions yourself.
65
66. Ex : Use gender friendly substitutes
• The best man for the job
• Manpower
• Salesman
• Chairman
66
67. CORRECTNESS
At the core of correctness is proper grammar,
punctuation, and spelling.
However a message may be perfect
grammatically and mechanically but still insult
or lose a customer.
67
68. CORRECTNESS
• Use the right level of language
• Check accuracy of facts, figures and words
• Maintain acceptable writing mechanics
• Choose non discriminatory language
• Use parallel language
68
69. The right level of language, accuracy, and
acceptable mechanics
• Select the right level of language for your communication
either formal or informal.
• Realize that formal language is most often used in business
communication.
• Check for correct figures, facts, and words.
• Apply the principles of accepted mechanics to your writing.
69
70. Use the Right Level of Language
• Formal and Less Formal Language
More Formal Less Formal
Participate
Procure
Endeavor
Join
Get
Try
Check Accuracy of Figures, Facts, and
Words
A good check of data is to have another person
read and comment on the validity of the
material.. 70
71. Few tips for effective verbal
messages
• Be direct
• Consider your
audience
• Be clear
• Watch your non-
verbal signals
• Pay attention to the
receivers
• Repeat when needed
• Communicate bit by
bit
• Use varying
techniques
• Auditory/Visual/Kine
sthetic
71
72. Summary
• What is Business writing?
• Types?
• 7 Cs of Communication
– COMPLETENESS
– CONCISENESS
– CONSIDERATION
– CLARITY
– CONCRETENESS
– COURTESY
– CORRECTNESS
72