Good & Bad Messages
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This document discusses effective communication techniques for conveying both good and bad messages. It notes that communication is important in personal and professional life. The document outlines types of good and bad messages and provides examples of positive and negative word choices. It recommends being direct, providing context and support, acknowledging drawbacks, and ending on a positive note for good news. For bad messages, it advises being clear, helping the recipient understand and accept the news, maintaining trust and respect, and reducing anxiety to aid comprehension. The conclusion emphasizes the importance of direct, selective communication and addressing good news before bad to effectively convey messages.
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We can find l by the Pythagorean theoremL2 = r2 + h2As r=12.docx
We can find l by the Pythagorean theorem:
L2 = r2 + h2
As r=12m and h=9m then l2 = 144+81 = 225 = 152
So l = 15.
Then S = π r(r+l)=1017.87 or 324π
We can find h from the Pythagorean theorem:
L2 - r2 = h2
h2 = 152 - 122 = 81 = 92
So h=9
Then the volume equals 432 π or 1357.16
So S=36π. Then 36 π = 4r2π; So r2 = 9 and r = 3;
Diameter: d=2r = 6
The volume is V=4 π r3/3 = 36 π
We can find h by the Pythagorean theorem:
h2 + d2 = l2
so h2 = l2 - d2 = 302 - 182 = 576 = 242
so h = 24.
Then S = 2 πrh = 216π or 678.58
As the circumference is 14 π = 2 πr, r=7;
The volume can be found by the formula: V = πr2h = 490 π or 1539.38
The lateral surface can be found by the formula: 4ab = 4*4*8= 128 in2
The volume can be found: V = abc = 8*42 = 128 in3
The surface area can be found as S=2Stri + 3Sab = m2
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The height of the pyramid can be found from the Pythagorean theorem:
L2 - r2 = h2
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The lateral area can be found as 4*12*8/2 = 192
The total surface is base surface + lateral surface = 192 + 122 = 336
The surface area can be found by the formula: S = 3Stri + Sbase = 60 + 4 = 4 (15+)
The volume can be found by the formula: V = ha2/4 = 36/ = 12
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Similar to Good & Bad Messages
We can find l by the Pythagorean theoremL2 = r2 + h2As r=12.docx
We can find l by the Pythagorean theorem:
L2 = r2 + h2
As r=12m and h=9m then l2 = 144+81 = 225 = 152
So l = 15.
Then S = π r(r+l)=1017.87 or 324π
We can find h from the Pythagorean theorem:
L2 - r2 = h2
h2 = 152 - 122 = 81 = 92
So h=9
Then the volume equals 432 π or 1357.16
So S=36π. Then 36 π = 4r2π; So r2 = 9 and r = 3;
Diameter: d=2r = 6
The volume is V=4 π r3/3 = 36 π
We can find h by the Pythagorean theorem:
h2 + d2 = l2
so h2 = l2 - d2 = 302 - 182 = 576 = 242
so h = 24.
Then S = 2 πrh = 216π or 678.58
As the circumference is 14 π = 2 πr, r=7;
The volume can be found by the formula: V = πr2h = 490 π or 1539.38
The lateral surface can be found by the formula: 4ab = 4*4*8= 128 in2
The volume can be found: V = abc = 8*42 = 128 in3
The surface area can be found as S=2Stri + 3Sab = m2
The surface area can be found as S = 6Sab + 2S6 = 6*12*8+6*82/(4tg[360/12]) = 742.3 cm2
The height of the pyramid can be found from the Pythagorean theorem:
L2 - r2 = h2
82 - 62 = h2 = 64-36 = (2)2
So h = 2
The volume can be found as V = Sh/3 = 144*2/3 = 96
The lateral area can be found as 4*12*8/2 = 192
The total surface is base surface + lateral surface = 192 + 122 = 336
The surface area can be found by the formula: S = 3Stri + Sbase = 60 + 4 = 4 (15+)
The volume can be found by the formula: V = ha2/4 = 36/ = 12
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Communicating negative news is a fact of life for all business professionals, from rejecting job
applicants to telling customers that shipments will be late to turning down speaking invitations.
Bad news messages are challenging to write because we know our readers will not be happy to
receive the news. These messages say "no" to the reader:
No, you will not get your loan
No, you aren't being hired
No, you didn't get the scholarship
No, you aren't accepted into the college of business
No, I can't give a donation
No, I can't help you
No.
Bad news means the reader will not be able to accomplish his/her goals. For example, without a
loan, a student may have to postpone plans to graduate on time because now the person has to go
to work to raise the money. The homeless shelter that doesn't get your donation now has to worry
about how it's going to feed its clients.
But news can't always be good. In life, we do have to reject less-qualified applicants, we don't
have unlimited funds to give money to every deserving charity, and we can't always fill a
customer's request on time.
When we need to say "no" to our readers, we usually mean "not under these circumstances." "No"
now isn't necessarily "no" forever. If the student were to get a co-signer, he/she might be able to
get the loan after all. Perhaps we'll be able to send a donation to the homeless shelter next month,
after we've paid our own bills first.
So how do we give bad news without destroying our business relationship? You can see in list at
the top of this page that stating bad news directly can often be very damaging and unnecessarily
hurtful. When you need to deliver bad news, you have five goals:
1. to convey the bad news
2. to gain acceptance for it
3. to maintain as much goodwill a possible with your audience
4. to maintain a good image for our organization
Writing Bad News Messages
Eng 209/WI
Hurley 2
5. if appropriate, to reduce or eliminate the need for future correspondence on the matter.
Five goals are clearly a lot to accomplish in one message. However, by learning some simple
techniques, you can develop negative messages that reduce the stress for everyone involved and
improve the effectiveness of your communication efforts.
1.1 Step 1: Plan Your Message
When planning your message, you can't avoid the fact that your audience does not want to hear
what you have to say. To minimize the damage to business relationships and to encourage the
acceptance of your message, analyze the situation carefully to better understand the context in
which the recipient will process your message.
Be sure to consider your purpose thoroughly – whether it's straightforward (such as rejecting a
job application) of more complicated (such as creating a negative performance review, in which
you not only give t ...
Bad news
The document discusses how to effectively deliver bad news. It defines bad news as information that will disappoint or upset the recipient. It recommends using the SPIKES model, which involves setting up a private meeting, assessing the recipient's perspective, inviting their questions, providing knowledge of the situation, addressing emotions, and creating a care plan and summary. The direct approach states the bad news outright while the indirect approach uses a positive buffer first. Proper delivery of bad news is important to support patients and prevent lasting negative impacts, while maintaining goodwill and allowing discussion. Training in communication skills helps providers effectively address this challenging task.
Basic Communication
The document discusses several key points about effective communication:
1) Communication is multi-faceted, involving both verbal and nonverbal messages, with nonverbal elements like tone of voice and body language accounting for 70-93% of the full message.
2) The way a message is delivered, through factors like the speaker's tone and word choice, significantly impacts how the message is received.
3) True communication success is defined by the message that is understood by the listener, not just the message that was intended by the speaker. Miscommunication is common.
How to communicate bad newz effectively???
This document provides guidance on effectively communicating bad news or negative messages. It discusses including a buffer at the beginning to soften the impact, then providing reasons and additional information before clearly stating the bad news. The message should end on a positive note to maintain goodwill. Specific examples are given for refusing requests, denials, and negative decisions in a way that is respectful and avoids provoking annoyance. The indirect method of communication is recommended over directly stating the bad news initially. Positive language should be used instead of negative words when possible.
Badnews
This document provides guidance on writing effective messages to communicate negative or "bad" news to readers in a business context. It recommends using a three-step indirect approach: 1) opening with a buffer statement to establish rapport before the bad news; 2) providing thorough reasons and explanations to logically lead the reader to accepting the negative outcome; and 3) clearly stating the bad news while de-emphasizing it and focusing on positive implications. The goal is to deliver the necessary information while minimizing damage to the relationship and encouraging acceptance of the unfortunate situation.
Effective Communication
Effective communication involves successfully transmitting information between two or more people using common symbols, signs, behaviors, speech, or signals. There are five keys to effective communication: listen carefully without interrupting, compose messages carefully considering both parties' goals, admit and address any mistakes to get back on track, allow emotions to be known gently without harsh judgment, and forgive mistakes as everyone can learn from experience. Effective communication is needed to maintain healthy relationships.
Unit I (1).pptx for for technical communication
The document discusses the importance of technical communication skills. It covers various forms of communication, the communication process involving a sender, message, and receiver, and attributes of an effective communicator. Some key points include:
- Technical communication must be clear, accurate, and concise to provide organized information for quick decision making.
- Visual aids can help increase audience understanding and the impact of a message.
- Effective communication is important for engineering work and global business partnerships in a globalized world.
- The communication process involves encoding a message, choosing a medium to transmit it, the receiver decoding it, and providing feedback. Noise can interfere with the process.
- An effective communicator speaks simply and with confidence
Communicating With Others
The document outlines the basic communication model including a sender, message, channel, receiver, and potential noise. It then discusses different types of communication including verbal, nonverbal, intrapersonal, interpersonal, small group, community, and mass communication. The document also touches on miscommunication, arguments, truth, validity, and the importance of communication skills.
how to convey bad news
This document provides guidance on effectively conveying bad news to others in a business context. It discusses the challenges of communicating negative information while maintaining goodwill and business relationships. It recommends using an indirect approach by beginning with a buffer statement, then providing reasons and additional information to prepare the recipient, before clearly stating the bad news. It also suggests emphasizing solutions and positives in the closing. Examples are given for different types of bad news messages, such as refusing requests, recommendations, adjustments, credit, or orders. The document aims to help business professionals deliver unpleasant news to others in a thoughtful, logical manner.
GOOD NEWS BAD NEWS .pptx
GOOD NEWS BAD NEWS NEUTRAL MESSAGE BUFFER TECHNIQUE
HOW BAD NEWS CAN BE CONVERT INTO NORMAL WAY
WRITTEN MESSAGE IS MOST EFFECTIVE THAN ORAL
Communication skills
Communication is the act of sending information from one person to another through various channels. The communication process involves a sender encoding a message which is sent through a channel and decoded by the receiver. There can be various barriers like cultural differences, perceptions, and psychological factors that prevent effective communication. Both verbal communication like speaking and written communication as well as nonverbal cues like facial expressions, eye contact and body language play important roles in conveying messages clearly.
19014107-015_Paper Final ENG.pdf
This document contains Muhammad Hamza Saeed's final term paper submitted to Mam: Iqra Idrees at the University of Gujrat for the course ENG-201 (Academic and Technical Writing). The paper addresses 12 questions related to communication, business communication, letter writing, and performance appraisals. It includes examples and explanations for each question. Drawings and layouts are also provided as requested in some of the questions.
Developing Advanced Communication Skills - Presentation Slides - By Rehan Butt
This document provides an overview of developing advanced communication skills. It identifies four key areas for improvement: listening skills, understanding non-verbal communication, emotional awareness and management, and questioning skills. For each area, it outlines specific techniques such as paying attention to words and how they are produced when listening, understanding body language and other non-verbal cues, developing emotional intelligence through self-awareness and empathy, and using questioning to clarify understanding and continue conversations. The document also notes other aspects that can affect communication like using humor, treating people equally, resolving conflicts positively, and minimizing stress.
Communication skill
This document discusses key aspects of effective business communication. It covers concepts like the communication process, the Mehrabian model of nonverbal communication, the 7 C's of communication, and barriers to effective communication. The 7 C's principles are completeness, conciseness, clarity, correctness, consideration, courtesy, and concreteness. Barriers include issues with encoding, transmitting, decoding and responding to messages, as well as a lack of feedback. Overcoming barriers requires improving skills, gaining knowledge, controlling emotions, using appropriate channels, and allowing for feedback.
Essentials of Communication
This document discusses key aspects of business communication, including concepts, processes, models, importance, types, principles (7 C's), barriers, and ways to overcome barriers. Specifically, it covers the Mehrabian model of communication that found 7% of meaning comes from words, 38% from tone/manner, and 55% from facial expressions. The 7 C's of effective communication are completeness, conciseness, clarity, correctness, consideration, courtesy, and concreteness. Barriers include encoding, transmitting, decoding, responding issues; ways to overcome include improving skills, gaining knowledge, allowing feedback, controlling emotions.
COMMUNICATION SKILLS
The document provides guidance on improving communication skills. It discusses the importance of communication and defines it as imparting or exchanging ideas. It then covers communication processes and types, as well as objectives, purposes, barriers, and components of communication. The document emphasizes listening skills and provides tips for overcoming misunderstandings, having clear and concise communication, and establishing effective communication habits.
Communication- PPt.ppt
This document provides an overview of effective communication and discusses various aspects of the communication process. It notes that communication requires listening and speaking skillfully, not just talking mindlessly. It then covers key aspects of communication including the source, message, encoding, channel, decoding, receiver, feedback, context and avoiding barriers. The document emphasizes the importance of active listening, being clear, avoiding manipulation, and using the right channel for the message. It also cautions that nonverbal cues and tone are lost in email so it may not be best for sensitive topics.
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Marine insurance
Marine insurance policies have several key features:
They are based on a proposal and acceptance process, with coverage beginning on the date of acceptance. Policies include warranties that create legal obligations for the insured, and any breach of warranty cancels the policy. Marine insurance also requires the insured to have an insurable interest in the insured property at the time of loss.
Life insurance
Life insurance provides a death benefit to beneficiaries that is paid out by an insurance company in exchange for premium payments from the insured. It is important for protecting dependents from financial loss if the primary income earner dies. There are two main types of life insurance - term insurance, which provides coverage for a set period of time without cash value accumulation, and permanent insurance, which provides lifetime coverage and allows cash value to grow within the policy. Factors like income needs of dependents and existing debts are considered to determine how much life insurance coverage is appropriate for an individual.
Sales letter
This document provides information about writing an effective sales letter. It begins with an introduction that defines a sales letter and its objective to persuade readers to purchase a product. It then discusses important aspects like getting the reader's attention, generating interest in the product, and convincing readers that the benefits outweigh the costs. The document also provides tips for writing sales letters, explains how to structure them with an attention-grabbing heading, body, and conclusion, and discusses how to effectively end a sales letter by specifying a call to action and deadline.
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Camels approach
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This document discusses credit refusal letters and provides guidance on writing them. It begins by defining a credit refusal letter as a letter sent to inform a recipient that their credit request has been denied. It then provides tips for writing refusal letters, such as maintaining a polite tone, leaving the door open for future applications, and tailoring the letter to the recipient. The document also lists common reasons for credit refusal, such as high debt levels, low income, or poor credit history. Finally, it provides two sample refusal letters applying these tips for different scenarios of denying an individual or business client's credit request.
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Good & Bad Messages
- 1. Rabi Rehman Shahryar Awan Adil Ramzan Mirza Waqas
- 2. Introduction Communication means a lot in someone’s life. Communication is also important within the business. Effective communication can help to foster a good relationship between two.
- 3. Types of Messages Good Messages 1. Positive news messages 2. Thank you 3. Routine claims 4. Routine requests 5. Congratulatory Notes 6. Appreciation messages 7. Condolence message Bad Messages 1. Routine requests 2. Organizational News 3. Employment News 4. Complaints
- 4. Selection of Words for Good Messages Congratulation Thank you Welcome Well Done Great Job Apologies Wonderful! Thank you for sharing. I'm/we're very happy for you. Wonderful! Thank you for sharing
- 5. Selection of Words for Bad Messages I'm so sorry to hear that! What awful news! I'm sorry. I'm sorry to hear such terrible news. I'm very sorry – that must be awful. If there's anything I can do, just let me know. I really don't know what to say, I can't believe it. I'm very sorry.
- 6. Why you Write? A way to communicate the purpose and sometimes the action for future.
- 8. Good Messages Most of the communication you will do in the workplace will involve giving neutral or good news. These points must be in consideration: Be direct: start with the good news to put the reader in a positive frame of mind. Give supporting details and explanation: These should be clearly organized. If you have a large amount of information, you may choose to use bullet points & headings If there are any drawbacks: State them clearly but positively. End with a note of thanks or congratulations.
- 10. Bad Messages Delivering negative news is never easy. These points must be in consideration: Be clear and concise to minimize the chances of confusion. Help the receiver understand and accept the news. Maintain trust and respect for the receiver. Avoid legal liability or erroneous admission of guilt. Maintain the relationship, even if a formal association is being terminated. Reduce the anxiety associated with the negative news to increase comprehension. Achieve the designated outcome.
- 12. Conclusion At the end we want to conclude that communication is most important thing in someone's life. The best communication is direct communication. We should be selective in conveying your messages to listener and reader. Good message must be communicated first and then the bed messages. The most important is that how you are conveying message for bad news because it’s personally link with the audiences.