The document provides information on writing letters and memos in business communications. It discusses the definitions and basic processes for writing successful letters and memos, including prewriting, writing, and revision. Some key aspects covered include determining purpose and audience, organizing information, and ensuring clarity, conciseness, and a positive tone. Sample formats are also provided for business letters and memos, along with dos and don'ts and bibliographic references for additional information.

1. LETTERS & MEMOS

2. DEFINITIONLETTER : -it’s a written message -addressed to a person or organizationMEMO :-It’s a document or other communication -helps the memory by recording events

3. The Three basic writing processProcesses for successful letters and memos; 1- Prewriting 2- Writing 3- Revision

4. PROCESS 1 - PREWRITINGDetermine your purposeVisualize the audienceSelect the mediumAnticipate the reaction to your message

5. PROCESS 2 - WRITINGCollect relevant informationOrganize into a listCompose the first draftUse plain English

6. PROCESS 3 - REVISIONProvide clarity and concisenessProofread and make necessary correctionsEvaluate from the reader’s viewpoint

7. CHARACTERISTICS OF GOOD BUSINESS LETTERSClear Content: -Short paragraphs and transitional expressions -Familiar words and active-voice verbsGoodwill Tone: -Frame ideas positivelyCorrect Form: -Appropriate formats

8. SAMPLE OF BUSINESS LETTERS

9. STRUCTURE OF MEMOSInformative subject line- Summarize the messageOpening -Reveal the main idea immediatelyBody-Explain and justify the main ideaAppropriate Closing -Action information – dates & deadlines -Summary -A closing thought

10. SAMPLE OF MEMOS

11. Closing statementDOs AND DON’TsUse TheseAvoid These I’m gladI’ll be glad toWrite me / call meYou’ve been a big helpI hopeWe trustDo not hesitateThank you again

12. BIBLIOGRAPHYhttp://homepages.wmich.edu/~bowman/gdnews.htmlhttp://www.okcareertech.org/cac/pages/academic_integration/BasicBusinessCorrespondenceMemoLap2.htmhttp://jobsearchtech.about.com/od/letters/l/bl_block_p.htmhttp://en.wikipedia.org/wiki/Letter_(message)http://en.wikipedia.org/wiki/MemorandumGauffey, Rhodes and patriciarogin. Business Communication process and product. 3th edition. Nelson Education,print.

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