Say you want to mobilize service management functionality to field service engineers - how hard can that be? But: - what if SAP continuously changes its mind - what if the engineers already built their own solution - what if you have outdated SAP systems - ... A fairytale of a solution architect that tries to bring relief to field service engineers. What solution is being realized, how did he get so far and now what.

1. An
architects
fairy
tale
on
how
to
bring
relief
to
Field
Service
Engineers
sitMAN, September 14, 2013

2. Preludewhat is Twan doing here?

3. Field Service Engineer
Cast

4. Solu?on Architect
Cast

5. The Company
Cast

6. Once upon
a time ...
chapter 1

7. Engineers Working space
Cleanroom with highly complex machines

8. Highly educated employees
Pioneers in bringing innova8ve products to customers

9. Business provides IT solu?ons
In stead of talking about requirements

10. Current IT landscape
• SAP ECC 6
• SAP CRM 4
• No mobility
Tradi8onal IT versus innova8ve business

11. Challenges to bring func?onality to FSE
fabtop
EPS
ILS
ILS
e-­‐centre
Customer site
ILS
SSEE
ECC
CRM (MyQ)
Mobile plaSorm
Coach
AIR
LDDB
FD
AIR
Applica?on
Integra?on/
synchroniza?on
Communica?on
Clean room
Vendor room
laptop
laptop
TW app
Anywhere
EPS

12. Challenges to bring func?onality to FSE
fabtop
EPS
ILS
ILS
e-­‐centre
Customer site
ILS
SSEE
ECC
CRM (MyQ)
Mobile platform
Coach
AIR
LDDB
FD
AIR
Applica?on
Integra?on/
synchroniza?on
Communica?on
Clean room
Vendor room
laptop
Bring the
func?onality
to the FSE
1
1. Bring func?onality to FSE cockpit, running inside the fab
laptop
TW app
Anywhere
EPS

13. Challenges to bring func?onality to FSE
fabtop
EPS
ILSILS
e-­‐centre
Customer site
ILS
SSEE
ECC
MyQ
Mobile plaSorm
Coach
AIR
LDDB
FD
AIR
Applica?on
Integra?on/
synchroniza?on
Communica?on
Clean room
Vendor room
laptop
Bring the
func?onality
to the FSE
1
1. Bring func?onality to FSE cockpit, running inside the fab
2. For op?mal FSE support, a (near) real ?me connec?vity to
backend systems is required
2
laptop
TW app
Anywhere
EPS
Currently only via FTP

14. Challenges to bring func?onality to FSE
fabtop
EPS
ILSILS
e-­‐centre
Customer site
ILS
SSEE
ECC
MyQ
Mobile plaSorm
Coach
AIR
LDDB
FD
AIR
Applica?on
Integra?on/
synchroniza?on
Communica?on
Clean room
Vendor room
laptop
Bring the
func?onality
to the FSE
1
1. Bring func?onality to FSE cockpit, running inside the fab
2. For op?mal FSE support, a (near) real ?me connec?vity to
backend systems is required
3. To prevent database replica?ons, a synchroniza?on and
filtering mechanism needs to be in place
Currently only via FTP
2
Filter info to
machine/FSE
3
laptop
TW app
Anywhere
EPS

15. The Challenge
• Common Of The Shelf
• Back to standard SAP
• Reuse exis?ng func?onality
• Flexible but stable architecture
• Working on and offline
Guidelines, star8ng points

16. Sketching ...chapter 2

17. Layered solu?on architecture
Separate applica8on, integra8on and presenta8on logic
Flexibility
Stability

18. Custom web applica?on server
ECC
CRM
TW web applica?on
laptop
Web applica?on
server
SAP Gateway

19. Custom web applica?on server with Tibco
ECC
CRM
TW web applica?on
laptop
Web applica?on
server
Tibco

20. Hybrid Web Container with SMP
ECC
CRM
TW app
SAP Gateway
laptop
SAP Mobile PlaSorm

21. Disconnected na?ve app with SMP
ECC
CRM
SAP Gateway
laptop
SAP Mobile PlaSorm
TW app
TW app

22. Intermezzo

23. SMP
Syclo
???

26. Meanwhile …
Design the user experience

28. Almost
there?chapter 3

29. ECC
CRM
laptop
SAP Mobile PlaSorm
Agentry
Add on
Container
Time Wri?ng
applica?on
Container
Time Wri?ng
applica?on
Selected solu?on direc?on
Meta Data Driven Approach

30. Time Wri?ng applica?on
User Experience design

31. Current Agentry UI features
Time for another intermezzo?

32. Not so happy L
Preview on new release WPF

33. And now ...
chapter 4

34. Puzzled … “The next major release” ???
Teaming with SAP, Mee8ng requirements, Co-­‐development

35. Maintenance Manager
Entry point for Field Service Engineers

36. Maintenance Manager
Integra8on of SAP and non SAP func8onality

37. A look into the future
Unclear … what will SMP3.0 with OpenUI bring?

38. SAP Mobile PlaSorm 3.0
Planned capabili8es

39. Epiloguewhat was Twan doing here?

40. Key takeaways
• Involve end users
• Involve SAP
• Involve all stakeholders
• and … listen
• and discuss business requests to really, really understand

41. Some insights
Love to hear your thoughts and ideas

43. Welcome to sitNL – November 23rd
#sitNL
November 23rd

44. Contact informa?on
• Ciber
– Principal Technology Officer SAP
– Scrum master / coach SAP projects (2009)
– SAP NetWeaver solu?on architect (2007)
• SAP related
– SAP project experience since 1995
– SAP Mentor
– Blogger on scn.sap.com
• Web
– www.twanvandenbroek.nl
– nl.linkedin.com/in/tbroek
– twiler.com/tbroek
Thank you!
Twan van den Broek
m:
+31 6 29 735 952
t:
+31 40 232 90 90
f:
+31 40 232 90 91
twan.van.den.broek@ciber.com
www.twanvandenbroek.nl
@tbroek
Ciber Nederland BV
Meerkollaan 15
Postbus 843
5600 AV Eindhoven
www.ciber.nl