7 things about intranets I learnt the hard waySam Marshall
Being an intranet manager can be demanding, and there isn't always someone else to learn from in your organisation. Based on 15 years as an intranet manager / consultant, I share some experiences of where things can go wrong, and how to avoid them:
* Disappearing Stakeholders
* Change comes from leadership not data
* Too much personalization
* When your intranet should look like your org chart
* Forgetting the late-adopters
* Over-zealous Governance
* trying to change everything at once
Achieve Intranet Success by Avoiding These Common MistakesDNN
Sam Marshall has worked in intranet and digital workplace for 15+ years. He’s consulted on and benchmarked 60+ intranets.
Along the way, he’s seen common mistakes that can doom an intranet project. More importantly, he’s learned how to avoid those mistakes to create intranet success.
In this presentation, Sam details common intranet implementation mistakes. Learn from the mistakes of the past to create a better future. A better intranet.
10 Worst practices for SharePoint intranetsSam Marshall
It's good to learn from your mistakes - but it's a lot cheaper to learn from someone else's. This is a guided tour of business mis-use of SharePoint, covering internal communications pitfalls, team collaboration nightmares, and tales of when governance goes bad. Illustrated with first-hand examples and lessons that everyone will identify with.
Suitable For : Business Analyst, Compliance Manager, Consultant, End User, Power User
Topic : Best practices, Business Value, Governance & Compliance, Operations & Management
A look at common pitfalls in intranet design and operation, for both traditional and social-media driven approaches. Getting it right is rarely just about installing the right tool, and this talk will address issues such as moderating employee discussion boards, the role of corporate communications, runaway SharePoint sites and Generation Y
The Top 10 Mistakes in SharePoint ProjectsSam Marshall
Although all software has limitations, SharePoint has something of a reputation for difficult intranet projects. Often this has more to do with the implementation than with the technology itself. The most successful projects are the ones that manage to balance business, end user and IT considerations.
In this interactive masterclass Sam Marshall will take the audience along the 10 most common mistakes in SharePoint projects. We’ll explore some of the risks, highlight warning signs and share insights into how to keep your SharePoint intranet on track.
**WEBINAR - to see a recording of this presentation given on 10th December 2014 - http://www.clearbox.co.uk/the-future-of-sharepoint-webinar-video/
SharePoint dominates as an intranet and collaboration platform, but it seems increasingly challenged by more nimble, consumer-driven technologies. Microsoft too, seems to be putting the emphasis on Office 365. How should SharePoint evolve? How much should we be driven by employee expectations? And what should SharePoint teams be planning in response? In this keynote, Sam will consider:
• What are the trends in how people work and what they expect from their workplace tools?
• How useful is SharePoint as the basis for a digital workplace?
• How strong is the case for moving to Office 365?
• Is Microsoft’s roadmap enough to keep them in the lead?
• What are rival platforms doing that SharePoint misses?
Good, Better, Best Strategies for Social Adoption in SharePointChristian Buckley
The world is witnessing the dawn of the social organization, with rapidly evolving solutions that impact team dynamics, collaboration, and real-time communication. For many managers, it can difficult keeping up with all of the features and roadmaps. New options within SharePoint, Office365 and Yammer are exciting, but many teams struggle to develop a social strategy that aligns with their business needs.
This session will walk through the levels of SharePoint and Yammer integration available today as well as other features, such as Delve and Office Graph, providing some real-world examples and guidance to help attendees make more informed choices and develop the right social strategy for their organizations.
7 things about intranets I learnt the hard waySam Marshall
Being an intranet manager can be demanding, and there isn't always someone else to learn from in your organisation. Based on 15 years as an intranet manager / consultant, I share some experiences of where things can go wrong, and how to avoid them:
* Disappearing Stakeholders
* Change comes from leadership not data
* Too much personalization
* When your intranet should look like your org chart
* Forgetting the late-adopters
* Over-zealous Governance
* trying to change everything at once
Achieve Intranet Success by Avoiding These Common MistakesDNN
Sam Marshall has worked in intranet and digital workplace for 15+ years. He’s consulted on and benchmarked 60+ intranets.
Along the way, he’s seen common mistakes that can doom an intranet project. More importantly, he’s learned how to avoid those mistakes to create intranet success.
In this presentation, Sam details common intranet implementation mistakes. Learn from the mistakes of the past to create a better future. A better intranet.
10 Worst practices for SharePoint intranetsSam Marshall
It's good to learn from your mistakes - but it's a lot cheaper to learn from someone else's. This is a guided tour of business mis-use of SharePoint, covering internal communications pitfalls, team collaboration nightmares, and tales of when governance goes bad. Illustrated with first-hand examples and lessons that everyone will identify with.
Suitable For : Business Analyst, Compliance Manager, Consultant, End User, Power User
Topic : Best practices, Business Value, Governance & Compliance, Operations & Management
A look at common pitfalls in intranet design and operation, for both traditional and social-media driven approaches. Getting it right is rarely just about installing the right tool, and this talk will address issues such as moderating employee discussion boards, the role of corporate communications, runaway SharePoint sites and Generation Y
The Top 10 Mistakes in SharePoint ProjectsSam Marshall
Although all software has limitations, SharePoint has something of a reputation for difficult intranet projects. Often this has more to do with the implementation than with the technology itself. The most successful projects are the ones that manage to balance business, end user and IT considerations.
In this interactive masterclass Sam Marshall will take the audience along the 10 most common mistakes in SharePoint projects. We’ll explore some of the risks, highlight warning signs and share insights into how to keep your SharePoint intranet on track.
**WEBINAR - to see a recording of this presentation given on 10th December 2014 - http://www.clearbox.co.uk/the-future-of-sharepoint-webinar-video/
SharePoint dominates as an intranet and collaboration platform, but it seems increasingly challenged by more nimble, consumer-driven technologies. Microsoft too, seems to be putting the emphasis on Office 365. How should SharePoint evolve? How much should we be driven by employee expectations? And what should SharePoint teams be planning in response? In this keynote, Sam will consider:
• What are the trends in how people work and what they expect from their workplace tools?
• How useful is SharePoint as the basis for a digital workplace?
• How strong is the case for moving to Office 365?
• Is Microsoft’s roadmap enough to keep them in the lead?
• What are rival platforms doing that SharePoint misses?
Good, Better, Best Strategies for Social Adoption in SharePointChristian Buckley
The world is witnessing the dawn of the social organization, with rapidly evolving solutions that impact team dynamics, collaboration, and real-time communication. For many managers, it can difficult keeping up with all of the features and roadmaps. New options within SharePoint, Office365 and Yammer are exciting, but many teams struggle to develop a social strategy that aligns with their business needs.
This session will walk through the levels of SharePoint and Yammer integration available today as well as other features, such as Delve and Office Graph, providing some real-world examples and guidance to help attendees make more informed choices and develop the right social strategy for their organizations.
Enterprise social-what is the real value to the business - SPFest DC - April ...Ruven Gotz
Learn about real-world reasons to use Enterprise Social Tools like Yammer. This presentation is about how social tools can help to set the stage for Frictionless Collaboration.
Making sense of your Digital WorkplaceSam Marshall
One of the challenges of a modern intranet is that the boundaries are becoming blurred by the growth of social and collaboration tools, mobile access and cloud applications. In this evolving landscape, intranets remain highly important, but the roadmap needs to plan for the digital workplace as a whole. Based on hands-on experience of developing strategy, Sam Marshall shows how approaching this from an employee perspective can bring clarity and purpose, but also how the emphasis needs to be as much on management as on technology.
Enterprise social what is the real value to the business - sps boston - jun...Ruven Gotz
SharePoint Saturday Boston - Presentation on understanding Enterprise Social tools and Yammer and a couple of aspects that can bring value to the business.
Visual tools and innovation games - Half-day workshop - SPFest DC - April 2015Ruven Gotz
Getting all stakeholders on the same page is a crucial element to a successful project. In this workshop we cover techniques for eliciting stakeholder goals and pain points, and how to capture and share requirements in visual ways that short circuit and accelerate the usual process.
Presentation with fellow MVP Jussi Mori (@jussimori) from Peaches Industries at the European SharePoint Conference (#ESPC16) in Vienna, Austria on the topic of gamification.
How to Choose the Best Fundraising and Donor Management SystemTechSoup
Are you tasked with finding a replacement for a technical system at your organization (and it's keeping you up at night)? Join TechSoup for this webinar which will share a preview what you can expect to learn in our new course, Selecting the Best Fundraising (CRM/Database) System: Yes! You Really Can Find the Right One.
Maureen Wallbeoff, nonprofit digital strategist and technology coach, will highlight her proven, simple process that will reduce your risk of picking the wrong platform. Her straightforward approach will take you from the beginning — figuring out why you need a new fundraising system — all the way through to understanding the vendor's contract and getting ready for the big move.
Whether you need to replace your CRM, are upgrading your database, or are on the hunt for a connected fundraising platform, this webinar is for you.
How Does an Organization Manage Hundreds of Sites?dotCMS
Traditionally, organizations of all sizes have managed their Web properties in a largely ad-hoc manner. However, as the sophistication and impact of the organizational Web presence broadens, it is necessary to adopt a more mature approach to both Web Operations and web content management. This presentation from Gilbane Conference Boston 2011 discusses the important aspects of web operations, from strategy to governance and execution. It takes an in-depth look at a case study of the largest multi-tenant implementation of public-facing websites in the healthcare industry.
Presented by: John Scudder (Director, Communication & Design Services, Hospital Corporation of America)
Christopher Rausch | Master Motivators | Presentation - Becoming Your Company...Christopher Rausch
Presented to the Fountain Valley Chamber of Commerce in 2010.
Focuses:
- Attitude
- Relationships
- Communication Skills
- Simple tips for improvements
4 Sharon O'Dea - Intranet features you need right now - Intranet NowIntranet Now
Sharon O'Dea of Standard Chartered talks about useless and useful features at Intranet Now, the first and only independent intranet conference in the UK.
Enterprise social-what is the real value to the business - SPFest DC - April ...Ruven Gotz
Learn about real-world reasons to use Enterprise Social Tools like Yammer. This presentation is about how social tools can help to set the stage for Frictionless Collaboration.
Making sense of your Digital WorkplaceSam Marshall
One of the challenges of a modern intranet is that the boundaries are becoming blurred by the growth of social and collaboration tools, mobile access and cloud applications. In this evolving landscape, intranets remain highly important, but the roadmap needs to plan for the digital workplace as a whole. Based on hands-on experience of developing strategy, Sam Marshall shows how approaching this from an employee perspective can bring clarity and purpose, but also how the emphasis needs to be as much on management as on technology.
Enterprise social what is the real value to the business - sps boston - jun...Ruven Gotz
SharePoint Saturday Boston - Presentation on understanding Enterprise Social tools and Yammer and a couple of aspects that can bring value to the business.
Visual tools and innovation games - Half-day workshop - SPFest DC - April 2015Ruven Gotz
Getting all stakeholders on the same page is a crucial element to a successful project. In this workshop we cover techniques for eliciting stakeholder goals and pain points, and how to capture and share requirements in visual ways that short circuit and accelerate the usual process.
Presentation with fellow MVP Jussi Mori (@jussimori) from Peaches Industries at the European SharePoint Conference (#ESPC16) in Vienna, Austria on the topic of gamification.
How to Choose the Best Fundraising and Donor Management SystemTechSoup
Are you tasked with finding a replacement for a technical system at your organization (and it's keeping you up at night)? Join TechSoup for this webinar which will share a preview what you can expect to learn in our new course, Selecting the Best Fundraising (CRM/Database) System: Yes! You Really Can Find the Right One.
Maureen Wallbeoff, nonprofit digital strategist and technology coach, will highlight her proven, simple process that will reduce your risk of picking the wrong platform. Her straightforward approach will take you from the beginning — figuring out why you need a new fundraising system — all the way through to understanding the vendor's contract and getting ready for the big move.
Whether you need to replace your CRM, are upgrading your database, or are on the hunt for a connected fundraising platform, this webinar is for you.
How Does an Organization Manage Hundreds of Sites?dotCMS
Traditionally, organizations of all sizes have managed their Web properties in a largely ad-hoc manner. However, as the sophistication and impact of the organizational Web presence broadens, it is necessary to adopt a more mature approach to both Web Operations and web content management. This presentation from Gilbane Conference Boston 2011 discusses the important aspects of web operations, from strategy to governance and execution. It takes an in-depth look at a case study of the largest multi-tenant implementation of public-facing websites in the healthcare industry.
Presented by: John Scudder (Director, Communication & Design Services, Hospital Corporation of America)
Christopher Rausch | Master Motivators | Presentation - Becoming Your Company...Christopher Rausch
Presented to the Fountain Valley Chamber of Commerce in 2010.
Focuses:
- Attitude
- Relationships
- Communication Skills
- Simple tips for improvements
4 Sharon O'Dea - Intranet features you need right now - Intranet NowIntranet Now
Sharon O'Dea of Standard Chartered talks about useless and useful features at Intranet Now, the first and only independent intranet conference in the UK.
7 Gabriele Sani - Solutions and results - Intranet NowIntranet Now
Gabriele Sani of Oxfam International talks intranet improvements and testing, testing, testing at Intranet Now, the first and only independent intranet conference in the UK.
2 Elizabeth Marsh and Kate Simmons - Becoming a digital workplace leader - In...Intranet Now
Elizabeth Marsh of the Digital Workplace Group and Kate Simmons of Allen & Overy talk about the the shift from intranet manager to digital workplace leader at Intranet Now, the first and only independent intranet conference in the UK.
19 Jonathan Phillips - The future of work and the digital workplace - Intrane...Intranet Now
Jonathan Phillips of Coca-Cola Enterprises talks about the future of work and the digital workplace at Intranet Now, the first and only independent intranet conference in the UK.
Presentation to Enterprise Collaboration Techfest (March 2016) on the need for Intranets and ESNs to deliver consumer-quality user experiences in order to drive business value.
Delivering an Enterprise Social Network in the banking sectorSharon O'Dea
Presentation to the Corporate Communications in Banking Conference (September 2015), where I presented a case study from rolling out an ESN, called The Bridge, at Standard Chartered.
How to write an internal communication strategyRachel Miller
Rachel Miller, Founder of All Things IC Communications Consultancy shares her advice on writing internal communication strategy. Features an infographic by Alive With Ideas!
Office automation system is an information system which is computer based that collects, processes, stores and transmits electronic messages. Office automation refers to the varied computer machinery and software used to digitally create, collect, store, manipulate, and relay office information needed for accomplishing basic task.
No matter how good the technology, it won't guarantee you a successful on-line community. You need effective facilitation to build and nurture the community. The presentation describes the role and responsibilities of a community facilitator, and is a reminder that when implementing the technology - batteries are not included!
How to use LinkedIn - Build a Personal Brand and Company Brand using LinkedIn.
Presented By Ralph Meyer at the "Where there Tea, there's hope" event on Thursday the 15th - https://www.eventbrite.co.uk/e/where-theres-tea-theres-hope-registration-63373420607
Vincent Boom (Shoulders of Giants): How To Use Your Community To Transform Yo...FeverBee Limited
Vincent Boon, the brains behind GiffGaff's incredibly successful community, explains how you can use your community to transform your business. In this talk, Vincent shares real examples and data from many of the world's largest online communities.
Social Media Marketing: Tips and TricksRipple6, Inc.
Become "socially savvy" to take your campaigns to the next level during this valuable webinar. Attendees will gain insight into social media marketing, learn how to grow and nurture an online community and review best practices for social campaigns. Having a social media marketing strategy is critical to every brand's success in the digital age.
Best Practices Roundtable is your opportunity to learn how to run a high ROI mentoring internship program. Learn how to:
Set the goals for the program and organize it
Measure the ROI of the program
Select appropriate Students
Select and empower matched Mentor/Supervisors
Launch the program for maximum impact
Use evaluations for continuous Improvement
Intranet page planning with content design techniquesIntranet Now
"A podcast with slides - see the video: https://www.clearbox.co.uk/portfolio-item/intranet-content-planning/ )
As a communicator and intranet publisher, you know how to write well, but have you got a research approach to help you write exactly what should be covered? Before you write a single word, you should learn what your colleagues really need from you.
Wedge and Suzie talk through some content design techniques and research methods, and discuss their own experiences to help you make the most of your intranet news and reference pages.
Linking the digital workplace to organisation design — Jon InghamIntranet Now
Strategic value requires an intranet or digital workplace that fits with the rest of the business and the organisation. A particularly critical requirement is to define the most important types of organisational group and network.
Auditing your intranet content — Annette Corbett — DigiSEOIntranet Now
A content audit can tell a thousand stories and provide the foundations for a robust governance framework, identify gaps in content and inform your current, or future, site navigation.
http://tiny.cc/34zsdz
Not a long jumper — Greig Rutherford — Standard Life AberdeenIntranet Now
Making assumptions can take you into dangerous territory. That’s why Greig and the team undertook a digital diary exercise with their global workforce to ensure their views were central to creating their new digital workplace.
Digital evolution in the workplace — Simon Hudson and Martin HutchinsonIntranet Now
Traditional intranets have frequently failed to engage, regardless of the technology. Most have failed. We imagined a very different approach, built around people and processes, rather than just news and documents. So we built it.
Simon Hudson, Cloud2 and Martin Hutchinson, Berkshire Healthcare NHS Foundation Trust.
Give the people what they want — Hannah Moss — Willmott DixonIntranet Now
Engaging a dispersed workforce with different personas is challenging – a flexible approach is fundamental. Hannah talks through implementing a multi-channel digital platform to engage and empower.
Zhuzh up your content strategy —Kelly Freeman — InteractIntranet Now
Creating and executing a content strategy is a crucial element of intranet success.This quick-fire talk will explore what you should consider when crafting your online content to best suit your audiences.
One small step back one giant leap forwards — Melissa Masterton — The AAIntranet Now
The AA now has a fantastic intranet; engaging colleagues, and driving behaviours. But we needed to pause and explore our strategic and cultural needs, ahead of choosing a platform and populating the content. This talk explains how doing the groundwork set us up for success.
Measuring the value of a user centred approach to intranets — John Baptiste-K...Intranet Now
At Wellcome, they treat their intranet as an internal product, taking a user-centred approach to delivering impact for their staff and value for the organisation. This talk is about how they measure that impact / value.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
Website – www.pmday.org
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
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8. In the beginning you need to…
Learn your platform
Engage the business
Build use cases
Set up your general support & help model
Build your advocate group
Manage the community
Network
9.
10. Here and now…
Keep doing what you were doing plus…
Pruning and reviewing
Measurement
Upgrades and research
Re-launch & refresh
Community best practice
Additional communities
11.
12. The Future…
Keep doing what you were doing plus…
New features and functionality
Remind and refresh
Advanced user training
13.
14.
15. Advocate Programme
Be clear about your objectives
Don’t be afraid to let people go
Pick wisely
Look after your advocates and they will look
after you!
16.
17.
18. Gamification
Link it to your strategic objectives
Have missions to support your community goals
Use it to engage colleagues in the drier less
engaging activities
Kim England
Head of Internal Community & Collaboration
About me…
A bit about the company I work for and the community I manage.
We are the world's leading learning company, with 40,000 employees in more than 80 countries working to help people of all ages make measurable progress in their lives through learning.
We provide learning materials, places of learning, technologies, assessments and services to teachers, professionals and students in order to help people everywhere aim higher and fulfil their true potential.
70+ countries
40,000+ employees
60 languages
Pearson faced a number of business challenges and we decided to implement a business collaboration tool, we chose Jive.
hundreds of disparate intranets
siloed information and knowledge
inability to find subject matter experts
inconsistent policies and [best] practices
barriers to collaborative innovation
communication tyranny of email
difficulty onboarding new employees
This is the community I manage, it is called Neo it serves 40,000 users.
Neo celebrates her 4th birthday later this year.
We are on our 3rd upgrade and will be going to the Cloud in 2015.
When I first took on the role of Enterprise Community Manager, I had lots of blank faces and questions, is that like startrek?
Some days I feel my job means I’m more like this…..
In reality the role of a community manager is like this…
You have to be a Jack of All Trades
The role of the community manager evolves as your community reaches different phases of its life cycle. You will also experience communities within your community that will have various needs.
Jive Talks:10 Jobs in 1: The life of an Internal Community Manager Deirdre Walsh April 13, 2012.
1. Ambassador. One of the biggest drivers of social business success is company culture. Community managers help form a successful company culture by being open, responsive, and strategic.
2. Unifier. Community managers helps unite distributed leadership on the best practices for internal collaboration.
3. Builder. Skilled managers focus on best ways to structure and design for interaction and engagement. They also stimulate conversation and have content plans until the community matures.
4. Coach. They are excellent at articulating how employees can use the new technology to accomplish real business objectives, without leaving their comfort zone (which often means their email inboxes).
5. Cheerleader. Community managers often bust out the virtual pompoms. They reward positive behavior.
6. Leader. One of the most important jobs of the community manager is to identify effective volunteer advocates and facilitators for various units (marketing, sales, finance, R&D, manufacturing, etc.). Without these foot soldiers, the community will not take flight.
7. Game Maker. No, I’m not referring to Panem! Community managers come up with awesome techniques to keep employees engaged and reward the most active contributors or the executives who “get it.”
8. Listener. Community managers understand better than anyone the “pulse” of the employee base. They often can be the voice of the masses when it comes to marketing ideas, product features, etc.
9. Governor. Community managers help develop and enforce social media guidelines.
10. Analyzer. Successful community managers can help point to real business value (ie. Employee satisfaction, productivity improvements, increase in sales, etc). They can also do predictive modeling based on sentiment, help find the true expert in a given area, and understand valuable enterprise relationships.
In the beginning…
Learn your platform
I was as new to our community as the rest of the users, I needed to learn fast. But I also learnt to accept what I didn’t know and lean on the experts. You can reward this experts – more on that later.
Engage the business
Your job is to engage users with the platform you need to have a strategy for all layers of the organisation and all levels of understanding.
Not everyone will want the community, some middle managers will think it is a distraction, the people who don’t like social media – may think this is a business version of facebook and not for them.
Build use cases
Early success stories will help build engagement and help your community see evidence of how much value your community can bring to the business.
Set up your general support & help model
Resourcing can be a challenge. It is important you create a good model for supporting your community and delivering training.
Build your advocate group
It is essential that you have an advocate group.
Manage the community
This is my favourite part, you need to be the eyes and ears of you community. You connect the dots and help people along on their way. Building analytics will play an important part in how you manage your community.
Network
Being a community manager can be a lonely job even though you are often online with thousands of people. Make sure you have strong networks with other community managers to share ideas and learn best practice to take back to your own community.
Keep doing what you were doing plus…
Pruning and reviewing – as your community grows you will need to look at how you manage old content and keep content fresh.
Measurement – building a robust model for sharing your successes and giving executives a dashboard of how your community is performing will help you track your progress as well as support you when you need additional resources or additional capabilities within the community.
Upgrades and research – technology moves so fast it is incredibly important that you keep at the forefront of changes and think ahead about the needs of your community in the future. This may mean you upgrade your community, or research the add-ons, plugins or additional features you may consider adding to your community.
Re-mind & refresh – depending on the success of your community you may need to do a remind and refresh campaign company wide or within pockets of the business.
Community best practice – document best practice and build it into your support model.
Additional communities – with the success of one community you may require additional communities. At Pearson we have an externally facing version of Neo called Neo connect. We use it with partners, vendors and some customers.
Neo is now 4 years old so we are considered a mature community, in the future I believe we will continue to Keep doing what we are doing plus…
New features and functionality – we’ve added gamification to our community and we are now looking at how we embed, innovation and reward into our system.
Remind and refresh - our organisation had a company wide restructure with a new leadership model, our community needed to be re-organised to reflect these changes. This was an overhaul on a huge scale. It was also an opportunity to remind people about how to use Neo as well as refreshing content design.
Advanced user training – as you become a mature community manager, the needs of your community will change, your users will also become more advanced and will become more sophisticated in their requirements from the system.
Advocate Programme
At Pearson we launched our first advocate programme at the same time Neo went live. Advocates were invited to join the Neo Evangelist group and helped us build awareness of the tool from the outside in.
Our programme evolved into a champions programme as the community matured. Our needs for support changed over time. We are changing our programme again, our community is filled with experts in particular niche elements of the community, our new advocate programme will nurture our experts and have them share their knowledge and experience with other.
What ever your programme, they will all have the following in common:
Be clear about your objectives
Don’t be afraid to let people go
Pick wisely
Look after your advocates and they will look after you!
Make sure you share your successes!
And have fun!
Gamification:
Link it to your strategic objectives
Have missions to support your community goals
Use it to engage colleagues in the drier less
engaging activities