The document outlines fundamental concepts of teamwork, including definitions, benefits, challenges, and stages of team development. It emphasizes key skills for effective teamwork such as communication, conflict resolution, and project management, along with guidelines for creating a team working agreement. Additionally, it highlights the importance of addressing and utilizing conflict positively within teams to enhance collaborative efforts.

1. TEAMWORK
CT231 & CT216
Catherine Cronin
January 2014
CC BY-NC-SA 2.0 cindy47452

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Source: www.dnainfo.com

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facebook.com/OccupySandyReliefNyc

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Image:CC BY 2.0 Matt

5. What is a TEAM?
a group of people working
together to achieve
a common goal
5

6. What is TEAMWORK?
the ability to cooperate and
communicate effectively with others
to achieve a common goal
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7. Team Working
Benefits
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Challenges

8. TEAMWORK
o
o
Establish tasks to be completed
o Work on tasks
o
Communicate / monitor progress
o Work on new / revised tasks
o
Solve problems
o Research / development
o
Interpret results
o Networking
o
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Agree on goals / milestones
INDIVIDUAL
WORK
Agree completion of project

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CC BY-NC-SA Harold Jarche

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Image credit: Alec Couros

11. Stages of Team Development
Forming (assemble team; deal with ambiguity)
Storming (deal with criticism; develop ideas)
Norming
(procedures, cohesion)
Performing (cooperation)
[Adjourning]
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Source: Bruce Tuckman (1965) Small Group Development

12. Maturity Continuum
DEPENDENCE
INDEPENDENCE
INTERDEPENDENCE
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Source: Stephen R. Covey (1989) The 7 Habits of Highly Effective People

13. Consideration
4 Paradigms of human interaction
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Lose / Win
Win / Win
Lose / Lose
Win / Lose
Courage

14. Win/Win
If Win/Win is such an ideal, why don’t we do
it all the time?
What gets in the way?
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15. Key Teamwork SKILLS
1.
INTERPERSONAL
•
•
•
•
2.
SELF / PROJECT MANAGEMENT
•
•
•
•
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Trust / acceptance
Communication
Collaborative problem-solving
Conflict resolution
Goal setting
Planning
Task co-ordination
Performance management
Source: Slyke, Trimmer, Kittner (2004) Teaching Teamwork in IS Courses

16. A few TEAMWORK guidelines…
1.
2.
3.
4.
5.
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Effective communication
Team Working Agreement
Effective meetings
Project management
Conflict management

17. 1. Effective communication
 Communicate openly & supportively
 Listen openly
 Interpret nonverbal messages
 Give useful feedback
 Receive feedback effectively
 …
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18. 2. Team Working Agreement
What is it?
•
•
Expectations each team has for its members
•
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Effectively a contract which all team members
sign up to… each team member is expected to
abide by that contract
Designed specifically for your team

19. Team Working Agreement
Key points:
•
•
Each team member needs to input
•
A chance for all members to voice their opinions
•
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Tailor to meet the specific needs of your team
members
All members will be accountable for statements
in the agreement

20. Team Working Agreement:
Issues to consider
•
•
participation by all members
•
decision-making
•
problem-solving approaches
•
management of conflict / differences
•
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effective communication method(s)
responsibilities & conduct

21. SAMPLE:
Boeing Code of Cooperation for Teams
•
EVERY member is responsible for the team’s progress and
success
•
Attend all team meetings; be on time
•
Listen to & show respect for view of members
•
Criticize ideas, not persons
•
Use & expect constructive feedback
•
Resolve conflicts constructively
•
•
Avoid destructive behaviour
•
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Always strive for win-win situations
Ask questions when you do not understand
Source: http://aircraftdesign.nuaa.edu.cn/PD-2006/PDF/P1-requirement%20and%20schedule.pdf

22. 3. Meeting Guidelines (sample)
 Project meetings will be held every
 Meetings will be called by
.
.
 Meetings will begin and end on time.
 Decisions will be made by consensus/ majority
rule/anarchy.
 Role of scribe will rotate.
 Minutes will be issued by e-mail within 24 hours of
each meeting.
 Exceptions allowable/not allowable.
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23. 4. Project Management
•
Start with consensus on project GOAL
•
Then work to a project PLAN
Milestone
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Responsibility
Date

24. 5. Conflict
•
People typically fear and avoid conflict
•
Most people believe conflict does not belong
in the workplace
However, dynamic organizations use
conflict as a CREATIVE FORCE.
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25. TEAMWORK
o
o
Establish tasks to be completed
o Work on tasks
o
Communicate / monitor progress
o Work on new / revised tasks
o
Solve problems
o Research / development
o
Interpret results
o Networking
o
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Agree on goals / milestones
INDIVIDUAL
WORK
Agree completion of project

26. Teamwork in a Software
Development Environment
COMMUNICATION
–
Communicate well; listen openly
KEEP THE PROJECT ON TRACK
–
–
Work to the plan to keep motivation high
Update the plan as things change
CONFLICT
–
–
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Accept and work with/through conflict
Develop a constructive conflict style