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001 Wholebrain Problem Solving Slides

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Alan Barker
Alan Barker

Want to take your problem-solving skills to a new level? email me: alanbarker830@btinternet.com These slides summarise a training session that I often run alone or as part of a larger event. The training is always highly interactive; we apply all the tools and techniques in this presentation to real problems offered by participants, in the hope of finding real solutions. We usually find some! Check out my book: How to Solve Almost Any Problem, published by Pearson.

TechnologyEducation
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Welcome to Whole-brain problem-solving Alan Barker Kairos Training Limited
[object Object],[object Object]
Whole-brain problem-solving ,[object Object],[object Object]
What is a problem? ,[object Object]
You know you’ve got a problem when: ,[object Object]
Problem-solving: two approaches ,[object Object],[object Object],[object Object],[object Object],[object Object],Whole-brain Problem: we are stuck Solution: moving; becoming ‘ unstuck’; a course of action
Problem-solving: two approaches ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Whole-brain What do I want to achieve? What if…? What if the problem were a solution? Why not? What else could we do? What rules can we break? What is the problem like?
Who owns the problem? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Is it your problem? ,[object Object],[object Object]
Where is the problem? Circle of Influence
Two stages of thinking reality 1 Perception sensation; intuition Representation: language, models, images 2 Judgement reason evaluation Action
Two stages of thinking ,[object Object],[object Object],[object Object],[object Object]
Two stages of thinking ,[object Object],[object Object]
First-stage thinking ,[object Object]
Representation ,[object Object],= dog
Second-stage thinking ,[object Object],[object Object],The dog is healthy. The dog is alert. The dog is looking at its owner. (etc.)
Two stages of thinking ,[object Object],[object Object],[object Object]
Two stages of thinking ,[object Object],[object Object],[object Object]
Two stages of thinking ,[object Object]
Two stages of thinking ,[object Object],[object Object]
Leaping to judgement: the dangers of ignoring first-stage thinking ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
To improve your problem-solving skills: ,[object Object]
First-stage thinking: two questions ,[object Object],[object Object],[object Object],[object Object],[object Object]
Structuring a problem ,[object Object],[object Object],[object Object],[object Object],[object Object]
Structuring a problem ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Two types of problem ,[object Object],constructed
Presented problems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Presented problems: examples ,[object Object],[object Object],[object Object],[object Object]
Constructed problems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Constructed problems: examples ,[object Object],[object Object],[object Object],[object Object]
Four types of problem presented constructed Well structured (WSP) Ill structured (ISP) 4 dream 2 headache 3 plan 1 puzzle
1 Puzzles (presented; WSP) ,[object Object],[object Object]
1 Puzzles (presented; WSP) ,[object Object],[object Object]
1 Puzzles (presented; WSP): techniques ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],Many forms To complete Forms not Complete Inability to access supplier website Supplier loses the file Supplier has varying processing times depending on circumstances Friendly supplier on leave Executive u nderpromises the delivery date Executive not realistic in estimating time Not in office in training Procedures People Equipment Approving Authority Inability to estimate accurately processing time Missing Data New change in policy Hard to establish strong working relationship with supplier
Apollo Root Cause Analysis ,[object Object],Primary effect Action cause Conditional cause evidence evidence http://www.apollorca.com/
2 Headaches (presented; ISP) ,[object Object],[object Object]
2 Headaches (presented; ISP) ,[object Object],[object Object]
2 Headaches (presented; ISP): techniques ,[object Object],[object Object],[object Object],[object Object]
Aspirin Use for Type 2 problems (headaches). Use sparingly.
3 Planning problems (constructed; WSP) ,[object Object],[object Object]
3 Planning problems (constructed; WSP) ,[object Object],[object Object]
3 Planning problems (constructed; WSP): techniques ,[object Object],[object Object],[object Object],[object Object],[object Object]
Gantt chart ,[object Object]
Force Field Analysis Use for Type 3 problems (plans). With thanks to Fred Nickols, whose work on problem solving is inspirational. His discussion of Force Field Analysis is at: http://home.att.net/~nickols/changing.htm
4 Dreams (constructed; ISP) ,[object Object],[object Object]
4 Dreams (constructed; ISP) ,[object Object],[object Object],[object Object]
4 Dreams (constructed; ISP): techniques ,[object Object],[object Object],[object Object],[object Object],[object Object]
Oracle ,[object Object]
Using the problem grid ,[object Object],[object Object],[object Object],[object Object],[object Object]
To continue the journey: ,[object Object],[object Object],[object Object],[object Object],[object Object]
Kairos Training Limited www.kairostraining.co.uk

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001 Wholebrain Problem Solving Slides

  • 1. Welcome to Whole-brain problem-solving Alan Barker Kairos Training Limited
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  • 10. Where is the problem? Circle of Influence
  • 11. Two stages of thinking reality 1 Perception sensation; intuition Representation: language, models, images 2 Judgement reason evaluation Action
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  • 31. Four types of problem presented constructed Well structured (WSP) Ill structured (ISP) 4 dream 2 headache 3 plan 1 puzzle
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  • 40. Aspirin Use for Type 2 problems (headaches). Use sparingly.
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  • 45. Force Field Analysis Use for Type 3 problems (plans). With thanks to Fred Nickols, whose work on problem solving is inspirational. His discussion of Force Field Analysis is at: http://home.att.net/~nickols/changing.htm
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  • 52. Kairos Training Limited www.kairostraining.co.uk