The document discusses creative thinking, problem solving, and various techniques. It defines creativity as having the capacity to consider something new and unique. Developing creativity involves thinking critically, writing down ideas, asking questions, breaking rules, and embracing mistakes. Problem solving is described as investigating issues systematically and finding solutions, while decision making occurs at each problem solving step. Several problem solving techniques are outlined, including force field analysis, the Delphi technique, and SCAMPER which involves substituting, combining, adapting, modifying, putting to other uses, eliminating, and reversing ideas.

1. CREATIVE THINKING AND PROBLEM SOLVING
BY MOTHEBE N.P

2. CREATIVE THINKING
creative means to have the capacity to consider something
new and unique.
creativity in business can help you to:
1. think about a novel business thought
2. enhance a current item in a novel way
3. consider better approaches to serve your clients, attract
new clients take care of issues that your clients may
experience.

3. DEVELOP YOUR OWN CREATIVITY

4. 1. THINK, THINK, THINK
Develop the habit of thinking about what
is happening around you.
Question everything.

5. 2. WRITE IT DOWN
Write down ideas as they come into
your head.
Revise your ideas.
Compare one thought and another.
Combine one thought with another.

6. 3. ASK QUESTIONS
The answer is not in the solution-it is in
the question. Smart questions define
problems well and lead to a clear vision
of issues involved.

7. 4. BREAK THE RULES
People create habits and fall into a rut.
If you do things differently for only one
day, it can help to stimulate your thought
processes.

8. 5. BANISH FEAR
Do not be afraid of making mistakes.
Support friends if they think of
something new, instead of suggesting
reasons why it would not work.
If you have a business, encourage new
ideas.

10. PROBLEM SOLVING
A problem happens when things are not going
as they should.
A few problems, for example, natural disasters,
we can not foresee.
Different problems create over some undefined
time frame and are unsurprising.
Checking the performance of business perceives
problems.

11. PROBLEM-SOLVING VERSUS DECISION-MAKING
Problem-solving is the way toward
investigating a circumstance in an orderly,
well ordered way, and after that coming up
with solutions, actualizing the problem, and
assessing the outcomes.
Decision-making is a piece of the
procedure of critical thinking and happens
at each progression of problem-solving.

12. PROBLEM-SOLVING CYCLE
1.identify the
problem
2.define the
problem
3.formulate the
strategy
4.allocate
resource
5.implement
the strategy
6.monitor the
problem-
solving
7.evaluate the
problem-
solving process

13. PROBLEM SOLVING TECHNIQUES

14. 1. FORCE-FIELD ANALYSIS
Force-field analysis is used to plan a change
in product or service.
Negative forces are identified and steps
taken to limit them. (restraining forces)
Positive forces are identified and
strengthened. (driving forces)

15. 2. CHAIR TECHNIQUE
 Explain the problem aloud to an
imaginary person sitting in a chair. It
encourages clear thinking.

16. 3. EMPTY CHAIR TECHNIQUE
Some people find it easier to talk when
there is 'nobody' to hear them. Somebody
who has a problem can talk to an empty
chair to voice frustrations. Another person
writes down the problems and possible
solutions.

17. 4. DELPHI TECHNIQUE (1)
The Delphi technique involves the use
of a series of confidential
questionnaires to solve a problem.
Experts in a field are asked for their
opinion independently from one
another.

18. 4. DELPHI TECHNIQUE (2)
Step 1: Identify the
problem and ask
the group members
to write down five
possible solutions.
Step 2: Each group
member completes
the questionnaire,
independently and
anonymously.
Step 3: The results
are analysed in a
central place.
Step 4: Give a copy
of the results to
each group
member.
Step 5: Ask group
members to give
new or revised
solutions, after
they have studied
the results of the
questionnaire.

19. 5. SCAMPER
Start off with an existing product or service, then follow these
steps:
S -Substitute (Can we use something/someone else for this
purpose?)
C -Combine (Can we combine this resource with something else?)
A -Adapt (Can we use this differently?)
M -Modify (How can we rearrange this product? Can we change
the packaging, shape, size or texture?)
P -Put to another use (Can we use this for something else?)
E -Eliminate (Can we remove a component or a part of it?)
R -Reverse (What if we did it the other way around?)

20. REFERENCE
 Alsagoff, Z.(2007) Problem Solving. Available from slideshare at
https://www.slideshare.net/zaid/problem-solving-85723 (accessed 28 August 2018)
 Karoobi, A.(2014) Creative thinking and problem solving. Available from slideshare at
https://www.slideshare.net/asmakaroobi/creative-thinking-problem-solving (accessed 30
August 2018)
 Khurana, V.(2013) Creative problem solving. Available from slideshare at
https://www.slideshare.net/VijayKrKhurana/creative-problem-solving-15904299 (accessed 28
August 2018)
 Shyan, H.(2014) Creative thinking and problem solving. Available from slideshare at
https://www.slideshare.net/khooshyan/creative-thinking-and-problem-solving-34237651
(accessed 29 August 2018)
 Schwartz, A.(2008) Problem solving. Available from slideshare at
https://www.slideshare.net/readysetpresent/problem-solving-power-point-content-
presentation (accessed 29 August 2018)