This document discusses the benefits of humor and positivity in communication. It states that humor improves productivity, reduces stress, increases acceptance of new ideas, improves memory retention, boosts persuasion, and fosters rapport. It also notes that humor breaks down barriers, catches attention, and eases complexity. The document provides examples of using anecdotes to bring cheer, caution, persuade, inspire, and provide context. It also briefly mentions managing time, courtesy, including a video, exercise, and evaluating skills like emotional literacy, courtesy, and saying no.
Unit-IV; Professional Sales Representative (PSR).pptx
Humour and positivitiy
1. H U M O U R A N D P O S I T I V I T Y
P R E PA R E D B Y : D R . P O O J A R A J S R I VA S TAVA
T R A I N E R : … … … … … . . … … … … … … … … … … … … …
2. COVERAGE
• Humour and Positivity
• Humour for Effective Communication
• Anecdotes for Breaking Monotony
• Managing Time
• Beating Procrastination
• Finding Meaning & Purpose Excellence
4. HUMOUR & POSITIVITY
• Humour improves productivity
• Humour reduces stress
• Humour increases the acceptance of new ideas
• Humour improves memory retention
• Humour boosts persuasion
• Humour fosters rapport
• Humour enhances perceived leadership skills
5. HUMOUR & EFFECTIVE COMMUNICATION
• humor breaks down barriers
• smuggle new ideas into people’s hearts
• Catches the attention
• Ease the complexity
6. ANECDOTES
An anecdote is a short story about a real person or event, usually serving to
make the listeners laugh or ponder over a topic
• To Bring Cheer
• To Caution
• To Persuade or Inspire
• To Contextualise
12. Procedure:
Give the following information to the students: Give a situation like meeting and tell them to
exhibit the basics of emotional literacy. They should also exhibit the good manners and use
of those for the better office environment.
Lecturer guidelines
• Analyse the members of the team on three skills:
• Rationality of emotional literacy
• Understanding of courtesy
• Ability to say ‘no’ in a given context