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Real-time:
Customer
Acquisition on
Twitter
Data and tips from the trenches
Laura Fitton
@pistachio
Laura @Pistachio Fitton
“Excited & geeky about where all this leads!"

                                            oneforty.com
                                                4,000+
                                                 apps

                                 Twitter for
                                 Dummies


                                                84,000
                                                 Twitter
                                                Readers
            @pistachio
            Founder
“
                            If you have more money than brains,
                            you should focus on outbound
                            marketing. If you have more brains
                            than money, you should focus on
                            inbound marketing.


     GUY KAWASAKI
     FORMER CHIEF EVANGELIST, APPLE
     CO-FOUNDER, ALLTOP.COM




Image Credit: RangerRick!
Humans Are Changing



                  ???
Humans Are Changing
When I grow up
I don’t want to be a
    lead!



                       6
“
    Twitter is not a technology.
    It's a conversation.
    And it's happening
    with or without you.
    CHARLENE LI
    CO-AUTHOR OF GROUNDSWELL




                                    Image Credit: !
                                    THEMACGIRL*!
100	
  Million	
  Monthly	
  Ac.ves	
  
•    35	
  heads	
  of	
  state	
  
•    Every	
  team:	
  NFL,	
  MLB,	
  NBA,	
  NHL	
  &	
  MLS	
  
•    99%	
  of	
  top	
  nonprofits	
  
•    87%	
  of	
  top	
  2010	
  musicians	
  
•    50	
  top	
  TV	
  shows	
  
•    17	
  Languages	
  
•    SMS	
  in	
  80	
  countries	
  

                =	
  230,000,000	
  tweets	
  per	
  day	
  
SOURCE: HUBSPOT, 2011   10
Global	
  Sensing	
  and	
  Signaling	
  Network	
  
“
Either write something worth reading or
do something worth writing about.
BENJAMIN FRANKLIN
                                          Image Credit:!
                                          lhalstead!
The	
  
 Message	
  	
  
   is	
  the	
  
Influencer.	
  
Any	
  	
  
 to	
  	
  
Many	
  
Influence	
  (was)	
  
ATract	
  aTen.on	
  to	
  yourself	
  
Influence	
  (is)	
  
Provide	
  aTen.on	
  &	
  value	
  to	
  others	
  
TwiTer	
  	
  
Marke.ng	
  
in	
  2	
  Words…	
  
Be	
  Useful!	
  
TwiTer	
  	
  
Marke.ng	
  
in	
  4	
  Words…	
  
 Listen.	
  
    Learn.	
  
    Care.	
  
    Serve.	
  
The Sales Playbook




25	
  
The Sales Playbook IS BROKEN

                    CALLER ID
WAS.                     IS.
                     VS

LEAD GENERATE             LEAD QUALIFY
  COLD CALLING	
          LINKEDIN	
  
  EMAIL BLASTS	
          SEGMENT EMAIL	
  
      ROLODEX	
           TWITTER	
  
       OUTSIDE            INSIDE
3 Key Plays of Social Selling
             1) Expand Reach!
             2) Leverage Connections!
             3) Use Social Intelligence!




              A) Qualify!
              B) Add Value!
Capitalize	
  on	
  Promoted	
  Tweets	
  
     1.  Hit	
  Your	
  Followers	
  at	
  the	
  Right	
  Time	
  
     2.  Target	
  Relevant	
  Keywords	
  
     3.  Find	
  People	
  Who	
  Resemble	
  Your	
  Followers	
  
     4.  Use	
  Geo-­‐Targe.ng	
  for	
  Events	
  and	
  Local	
  
         Businesses	
  
     5.  Promote	
  Offers	
  
     6.  Test	
  Content	
  and	
  Messaging	
  

hTp://bit.ly/nPhHDC	
  
Understand	
  Your	
  Twi?er	
  Traffic	
  
NEW	
  TwiTer	
  website	
  analy.cs	
  will	
  track:	
  
•  amount	
  of	
  traffic	
  TwiTer	
  drives	
  overall	
  
•  extent	
  to	
  which	
  TwiTer	
  users	
  are	
  sharing	
  a	
  
   site's	
  content	
  
•  effec.veness	
  of	
  a	
  website's	
  Tweet	
  buTon	
  
   integra.on	
  
Image Credit: Fotographia Guerilla




“
Make the customer
the hero of your
story.
ANN HANDLEY
CHIEF CONTENT OFFICER
MARKETINGPROFS




                                         TWEET EBOOK!
                                               QUOTE
INBOUND MARKETING




$                   $
Complicated   Easy & Integrated
& Confusing
Less of this.




                45
More of this.




                46
INSPIRED?             


Start working on your success
story online. Sign up for a
HubSpot free trial and see how
the interaction of content
creation, engagement and
analytics leads to awesome
marketing results. 

Sign Up for HubSpot’s
Free 30-Day Trial!
THANK YOU
THANK YOU
THANK YOU
RESOURCES	
  


hTp://bit.ly/nJiIaX	
  How	
  to	
  Use	
  TwiTer	
  for	
  Business	
  Introductory	
  Guide	
  
	
  
hTp://www.hubspot.com/twiTer-­‐for-­‐business-­‐marke.ng-­‐kit/	
  

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Fitton smash summit twitter marketing

  • 1. Real-time: Customer Acquisition on Twitter Data and tips from the trenches Laura Fitton @pistachio
  • 2. Laura @Pistachio Fitton “Excited & geeky about where all this leads!" oneforty.com 4,000+ apps Twitter for Dummies 84,000 Twitter Readers @pistachio Founder
  • 3. If you have more money than brains, you should focus on outbound marketing. If you have more brains than money, you should focus on inbound marketing. GUY KAWASAKI FORMER CHIEF EVANGELIST, APPLE CO-FOUNDER, ALLTOP.COM Image Credit: RangerRick!
  • 6. When I grow up I don’t want to be a lead! 6
  • 7. Twitter is not a technology. It's a conversation. And it's happening with or without you. CHARLENE LI CO-AUTHOR OF GROUNDSWELL Image Credit: ! THEMACGIRL*!
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  • 9. 100  Million  Monthly  Ac.ves   •  35  heads  of  state   •  Every  team:  NFL,  MLB,  NBA,  NHL  &  MLS   •  99%  of  top  nonprofits   •  87%  of  top  2010  musicians   •  50  top  TV  shows   •  17  Languages   •  SMS  in  80  countries   =  230,000,000  tweets  per  day  
  • 11. Global  Sensing  and  Signaling  Network  
  • 12. “ Either write something worth reading or do something worth writing about. BENJAMIN FRANKLIN Image Credit:! lhalstead!
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  • 15. The   Message     is  the   Influencer.  
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  • 17. Any     to     Many  
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  • 19. Influence  (was)   ATract  aTen.on  to  yourself  
  • 20. Influence  (is)   Provide  aTen.on  &  value  to  others  
  • 21. TwiTer     Marke.ng   in  2  Words…  
  • 23. TwiTer     Marke.ng   in  4  Words…  
  • 24.  Listen.   Learn.   Care.   Serve.  
  • 26. The Sales Playbook IS BROKEN CALLER ID
  • 27. WAS. IS. VS LEAD GENERATE LEAD QUALIFY COLD CALLING   LINKEDIN   EMAIL BLASTS   SEGMENT EMAIL   ROLODEX   TWITTER   OUTSIDE INSIDE
  • 28. 3 Key Plays of Social Selling 1) Expand Reach! 2) Leverage Connections! 3) Use Social Intelligence! A) Qualify! B) Add Value!
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  • 32. Capitalize  on  Promoted  Tweets   1.  Hit  Your  Followers  at  the  Right  Time   2.  Target  Relevant  Keywords   3.  Find  People  Who  Resemble  Your  Followers   4.  Use  Geo-­‐Targe.ng  for  Events  and  Local   Businesses   5.  Promote  Offers   6.  Test  Content  and  Messaging   hTp://bit.ly/nPhHDC  
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  • 35. Understand  Your  Twi?er  Traffic   NEW  TwiTer  website  analy.cs  will  track:   •  amount  of  traffic  TwiTer  drives  overall   •  extent  to  which  TwiTer  users  are  sharing  a   site's  content   •  effec.veness  of  a  website's  Tweet  buTon   integra.on  
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  • 38. Image Credit: Fotographia Guerilla “ Make the customer the hero of your story. ANN HANDLEY CHIEF CONTENT OFFICER MARKETINGPROFS TWEET EBOOK! QUOTE
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  • 44. Complicated Easy & Integrated & Confusing
  • 47. INSPIRED? Start working on your success story online. Sign up for a HubSpot free trial and see how the interaction of content creation, engagement and analytics leads to awesome marketing results. Sign Up for HubSpot’s Free 30-Day Trial!
  • 49. RESOURCES   hTp://bit.ly/nJiIaX  How  to  Use  TwiTer  for  Business  Introductory  Guide     hTp://www.hubspot.com/twiTer-­‐for-­‐business-­‐marke.ng-­‐kit/