Avaya IP Office Presentation - Updated!

Delivering Intelligent Communications to Small and Midsize Business Avaya IP Office Philip Kennedy Kennedy Communications

Avaya, The Leader in Business Communications ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Kennedy Communications, your partner for success ,[object Object],[object Object],[object Object],[object Object],Scott Kennedy President Philip Kennedy VP of Sales Paul Kennedy VP of Service

Avaya IP Office Overview Solutions for Today and Tomorrow

IP Office Driving Intelligent Communications For SMB’s Worldwide Over 4 Million Users Worldwide!

IP Office: Evolutionary and Revolutionary ……. and Award-Winning Your Path. Your Pace. Your Choice. TDM Hybrid Converged

IP Office 500 – Control Unit LEDs 4 x trunk ports (BRI-4/8 / Analog Trunk 4) Compact Flash (Embedded Messaging, MOH) Support for 8 IP Office expansion modules LAN/WAN (Ethernet) Smart Card slot for feature key External Relay control Universal slot interface (x4) Internal PSU – regional power cord needed DTE Port External Music on Hold Front 8 x DS or Phone ports Rear Reset Button

IP Office 500 – Expansion Modules ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Complete Choice of Endpoints * Available in North America only 5420 Phone 5410 Phone 5402 Phone Fax Machine Softphone Wireless Conference

IP Office User Interfaces (Making hundreds of features accessible)

IP Office PhoneManager Advanced Features and Information one click of the mouse away ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Ensuring QoS From Anywhere Phone Manager Pro Telecommuter Mode ,[object Object],[object Object],[object Object],IP Office Calls diverted out of the office Internet Voice Data & Call Control Public Network

CTI: Screen-pop ‘Off the Shelf’ Avaya SMB Solutions John Smith Managing Director +44 1707 392200 +44 1707 364649 Sterling Court 15-21 Mundells Welwyn Garden City Herts [email_address] AL7 1LZ Partner

IP Office Soft Console The ultimate in visibility and call control ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Avaya IP Office - Integrated Messaging Lite Integration with standards-based e-mail servers ,[object Object],[object Object],[object Object],[object Object],IP Office Voicemail redirected message

Messaging Usability - Visual Voice ,[object Object],[object Object]

IP Office Voicemail Pro Not just voicemail ! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Campaign Manager

Voicemail Pro - Cascaded Out-calling ,[object Object],[object Object],[object Object],Doctor Office Doctor’s Phone VoiceMail Pro Important voice Message left Doctor's Home Doctor’s Mobile/Cell phone Doctor on duty during out of hours Public Network Patient rings Doctor on main number during out of hours

Voice Applications - DID Routing Account Manager Unrecognized CLI Recognized CLI Number Withheld New Sales Voicemail

[object Object],[object Object],[object Object],Avaya IP Office Conferencing VoiceMail Pro New York Office Sales Director Purchasing Manager London Office Please enter your PIN code Home Worker Mobile Worker Supplier ISDN T1 / E1 / IP

Call Recording Usage COMPLIANCE ,[object Object],BUSINESS EFFICIENCY AND DISPUTE MANAGEMENT ,[object Object],[object Object],[object Object],CONTACT CENTER OPTIMIZATION ,[object Object],[object Object],SECURITY ISSUES • Identification/storage of threatening calls

Mobility Manage your Availability ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],VPN Gateway IP Hard Phone with VPN Client Software IP Office Internet

Mobile Twinning ,[object Object],[object Object],[object Object],[object Object],[object Object],Caller Mobile Twinning alerts user while out-of-office Office Phone

Avaya IP Office Manager ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Access Security & Audit Trail ,[object Object],[object Object],[object Object],[object Object]

IP Office Administration – SMDR ,[object Object],[object Object]

System Status Application (SSA) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Real-Time Alarms Historic Alarms

Making It Easy to Collaborate & Share Information & Resources

IP Office Voice Networking ‘‘Small Community Networking (SCN)’’ ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Voice Networking between IP Office sites over IP links (using Linked numbering plan) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Note 1: Requires Advanced Networking RFA license Note 2: CCC cannot currently report on remote agents (use remote IP phones instead) IP

SIP Trunking - Overview ,[object Object],[object Object],SIP Provider(s) T1/E1/ ISDN Provider(s) Analog Provider(s) SIP phone (future) Digital phone (24xx/54xx/T3) Analog phone IP phone (46xx/56xx/T3 IP) IP DECT IP Office acts as a SIP gateway

SIP Trunking – Benefits & Topologies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

IP Office 500 The Next Generation IP Office Platform

IP Office 500 – System Capacities Control unit Extension Capacity 32 Digital Station (DS) Ports 24 Analog Phone (PHONE) Ports 32 System Extension Capacity 272 Digital (DS) Phones only 264 Analog Phones only 272 IP Phones only 272 Max IP500 Trunk Capacity 264 Analog trunks (control unit / maximum) 16 / 144 BRI trunks 32 Universal T1/PRI trunks 192 SIP trunks 128 Maximum voice compression channels 128 Messaging & Conferencing capacity Embedded voicemail (common card with 406v2) 4 Voicemail Pro 30 Conferencing 64

Standard Edition versus Professional Edition

IP Office 500 Small Community Networking ,[object Object],[object Object],[object Object],[object Object],IP Office 500 R4.1 Professional Edition IP Office 500 R4.1 Standard Edition IP406v2 R4.1 VoiceMail Pro IP Network IP Network

Delivering Intelligent Communications to Small and Midsize Businesses Avaya IP Office THANK YOU!

Avaya IP Office Presentation - Updated!

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Avaya IP Office Presentation - Updated!