System Manager provides centralized management of Avaya communications solutions. It simplifies operations through a single management interface and reduces costs by automating tasks. System Manager 6.3 introduces geographic redundancy which increases reliability by allowing a secondary System Manager to take over if the primary fails. It also supports application-based provisioning through web services to streamline user management.

1. © 2011 Avaya Inc. All rights reserved.
System Manager Overview
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2. © 2011 Avaya Inc. All rights reserved.
System Manager Introduction
System wide management of CM-Next Generation
 System Manager provides IT and Telecom Operations the means to manage the
core elements of CM-Next Generation together as a System
 System Manager optimizes management functions for provisioning, operations
and fault/performance monitoring to simplify and reduce management
complexity and solution servicing
– Reduces complexity of operations for distributed multi-site networks with multiple
control points (inherent with SIP)
– Increases the value of convergence through tight integration with the enterprise IT
infrastructure (Identity, Security, Master Data, ITIL Processes)
 Key Customer Benefits
– End-to-End View, Single unified console with workflow-based management
– Better skill set re-use and increased productivity through easy-to-use tools
– Integrated provisioning to reduce configuration errors
– Reduces TCO and reduces service support costs through automation of time-
consuming, error-prone tasks
– Accelerate customer application integration with standards-based interfaces
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3. © 2011 Avaya Inc. All rights reserved.
Summary of Avaya Customer Input
 Simplify
– Enter user data only once across the enterprise environment (too many
management tools requiring separate entry)
– Single view and administration point of Avaya solutions
– Consistent level of management across products
 Secure
– Roles based permissions with standard AAA
– Secure management protocols
 Integrate
– Provide SNMP consistency across all solutions
– Directory integration for user data
– Accessible from other tools using industry standard interfaces
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4. © 2011 Avaya Inc. All rights reserved.
System Manager – Functional Components
 System Manager includes both framework and management services:
– A browser-based, extensible common console framework
– With UI design patterns to ensure consistent user experience
– A set of shared management services that
– Manage shared resources across all elements
– For example – User Profile Management
– Provide centralized data store and single point of access
– Are extensible for element specific data, UI, logic, etc.
– A common installation framework
– An Element Manager to manage itself
 Element Managers provide element unique management services and UIs to
manage element resources
– System Manager works in conjunction w. Element Managers to deliver a
common and uniform management experience
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5. © 2011 Avaya Inc. All rights reserved.
System Manager Functionality
Infrastructure
 Web-console with single sign on
 User permissions
 Logging
 Alarming
 SAL integration for alarm, remote
access, inventory
 Trust mgmt (certificates)
 Health monitoring (Lifecycle)
 Enhanced security management
Central mngt services
 User profile management (UPM)
 Network routing policy (NRP)
administration
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6. © 2011 Avaya Inc. All rights reserved.
Avaya Management
Today
 Each Element does its own
management, no consistency
 Some common central management
 Same data may be entered multiple
times (limited shared data)
 Various integrations with enterprise
management
With System Manager
 Key management functions centralized
with extensible services
 Common console
 Consistent UI
 Single point of entry
 Seamless navigation (SSO)
 Consolidated logs and alarms
 Systematic integration with enterprise
management
Application
Voice Portal
Element
Manager
Application
Element
Manager
IQ
Element
Manager
Application
Element
Manager
Element
Manager
Administrator
Element
Element
Manager
Element
Element
Manager
Element
Element
Manager
Element
Element
Manager
System Manager
Managem
ent
ServicesEP
Managem
ent
ServicesEP
Managem
ent
ServicesEP
Management
Services
EP
Administrator
Common Console
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7. © 2011 Avaya Inc. All rights reserved.
Solution Architecture
Avaya Flare®
Experience
Avaya
ACETM
Application
Application
SBC
TDM
Trunks
SIP
Trunks
PSTN
G860 GatewayAvaya CS 1000 Avaya Aura®
Communication
Manager
Avaya Aura®
for Survivable
Remote
3rd Party PBXs
Avaya one-X®
SIP endpoints
SM
SMSMSM
SM
AAM VP
PSAAC
SMGR
HA Pair
SMGR
HA Pair
Data Center 2
Data Center 1
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8. © 2011 Avaya Inc. All rights reserved.
System Manager Geo-Redundancy
Overview
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9. © 2011 Avaya Inc. All rights reserved.
Geographic Redundancy (GR) Overview
 Allows a pair of geographically redundant SMGRs
in different locations (IP subnets) in a primary-
secondary configuration
Primary
SMGR
GR System Managers
Secondary
SMGR
 The Secondary SMGR is normally in warm standby mode and becomes a fully
functional SMGR upon activation by the administrator
 While in standby mode, the secondary SMGR has restricted services
 The secondary SMGR is synchronized to the primary SMGR on a per
transaction batch basis while in warm standby mode
– When activated to provide full SMGR services the Secondary will have the same
information as the Primary SMGR
– Exception being any transactions that did not replicate at the time of primary failure
 Either the primary or secondary SMGR, or both, can be deployed in a High
availability (HA) configuration. HA support is based on System Platform HA.
 No WebLM License is Required for SMGR GR
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10. © 2011 Avaya Inc. All rights reserved.
General Geographic Redundancy (GR) Requirements and
Recommendations
 System Manager Server Environment
– The two servers have the same version of software
– All servers are identical (manufacture, model, platform resources)
– The two servers can reach each other on the network
– The clocks are synchronized between the servers (network time sync
recommended)
 Network Requirements and Recommendations
– Recommend the use of DNS so name resolution is automatic. Else IP Address
and Host name resolution needs to be done in the /etc/hosts file.
– Ensure required ports are open to support the SMGR-GR Feature. Ports are
identified in the SMGR 6.3 Port Matrix that will be posted on the Avaya Tech
Support Website (Examples: Ports 57, 443, 636, 5432, 30868)
– Recommended minimum data-pipe between SMGR Primary and Secondary is T1
(1.544Mbs)
– Recommended to have less than 500 ms of network latency. No impacts on 6.3
SMGR GR in testing.
Primary
SMGR
GR System Managers
Secondary
SMGR
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11. © 2011 Avaya Inc. All rights reserved.
SMGR Servers Supported
Server SMGR 6.0 SMGR 6.1 SMGR 6.2 SMGR 6.3
S8510 with 8GB RAM √ √ × ×
S8800 SMGR with 12GB RAM √ √ √ √
HP ProLiant DL360 G7/G8 × √ √ √
Dell PowerEdge R610/620 × √ √ √
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12. © 2011 Avaya Inc. All rights reserved.
SMGR Client Browsers Supported
Client Browser SMGR 6.1 SMGR 6.2 SMGR 6.3
Microsoft Internet Explorer 7.x √ √ x
Microsoft Internet Explorer 8.x √ √ √
Microsoft Internet Explorer 9.x x x √
Microsoft Internet Explorer 10.x x x √
Mozilla Firefox 3.5 √ √ x
Mozilla Firefox 3.6 √ √ x
Mozilla Firefox 8.0 x x √
Mozilla Firefox 9.0 x x √
Mozilla Firefox 10.0 x x √
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13. © 2011 Avaya Inc. All rights reserved.
System Manager Capacity
(SMGR 6.3 capacities will remain the same as SMGR 6.2)
* There is a system limit of
2.5 million contacts.
Capacities SMGR 6.2 SMGR 6.3
Number of administrator logins 250 250
Number of simultaneous logins 50 50
Number of endpoints (total) 250,000 250,000
Number of SIP endpoints 100,000 100,000
Number of end users 250,000 250,000
Number of contacts per user 250* 250*
Number of public contacts 1,000 1,000
Number of personal contact lists, per user 1 1
Number of members in a personal contact list 250 250
Number of groups 300 300
Number of members in a group 400 400
Number of elements 25,000 25,000
Number of Communication Managers 500 500
Number of Branch Session Managers
(counts against the total number of elements)
250 250
Number of B5800 Branch Gateways
(counts against the total number of elements)
2,000 2,000
Number of roles 200 200
Number of roles, per user 20 20
Number of licensing clients 1,000 1,000
Number of trust management clients 2,500 2,500
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14. © 2011 Avaya Inc. All rights reserved.
System Manager ASD Offer Help Description
System Manger (SMGR) Order Options :
1. Software & 1 Server - Standalone SMGR running one Avaya supplied server
2. Software & 2 Servers - Standalone SMGR in a High Availability (HA) pair
configuration running on two Avaya supplied servers or a SMGR Geographic
Redundancy (GR) pair configuration running on two Avaya supplied servers.
Either configuration can be supported with the two servers, but not both.
3. Software & 4 Servers – Two SMGR pairs in a High Availability (HA) and a
Geographic Redundancy (GR) configuration running on four Avaya supplied
servers. For example: Two data centers, each with a SMGR HA Pair in a
Geographic Redundant configuration across the two data centers.
4. Software Only – Option if customer already has an Avaya supplied server,
that they will repurpose for SMGR utilization. The Avaya supplied server
hardware used by the customer for the ‘software only’ option, must comply
with the hardware specifications for the release of SMGR software being
ordered. Only Avaya supplied servers are supported by SMGR.
5. None - Only one SMGR domain is required and supported per Enterprise.
Selecting ‘None’ means that the System Manager application in a Standalone,
HA or GR configuration already exists for this customer and no materials
(either software or hardware) will be provided. [DEFAULT SETTING]
Note: When ordering multiple servers for HA or GR, all servers must be identical
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15. © 2011 Avaya Inc. All rights reserved.
System Manager 6.3 Material Codes for New Installations
and Upgrades
SAP Code Description
Avaya Aura System Manager 6.3 Software
216899 System Manager 6.3 License
231831 System Manager 6.3 Upgrade License
Avaya Aura System Manager 6.3 Hardware
700501093 HP ProLiant DL360 G7
700504530 System Manager 6.3 DVD
700504627 System Platform 6.2.2 DVD
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16. © 2011 Avaya Inc. All rights reserved.
Key Session Points
 SMGR 6.3 Delivers Increased Reliability through System Manager
Geographic Redundancy
 SMGR 6.3 can reduce operational expenses associated with User
Management through Application based provisioning via Web
Services
 SMGR maintains concurrency with all new features introduced by
Communications Manager
 SMGR 6.3 can be ordered in a 1 Server, 2 Server or 4 Server
configuration in ASD and EC.
 SMGR 6.3 can run on existing hardware deployed in the field and
supported on SMGR 6.2 (Dell R610, HP DL 360 G7 and S8800)
 The Dell PowerEdge R610 will no longer be available as an
alternative server for new System Manager Orders. HP ProLiant
DL360 G7 is the only choice for new orders
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