The document describes the features of Advantage 2000 Unified Communication Server (UCS), which integrates various telecommunication and collaboration tools. Key features include IP PBX, fax server, instant messaging, call center software, CRM software and their integration. It also lists specifications of UCS servers and IP gateways for digital trunks and analog ports.
Own and Operate your very own VoIP Platform. Let Comm-Core show you how to earn profits of 80 to 90% each month from your VoIP Customers and still save them 25% or more!
Own and Operate your very own VoIP Platform. Let Comm-Core show you how to earn profits of 80 to 90% each month from your VoIP Customers and still save them 25% or more!
Own and Operate your very own VoIP Platform. Let Comm-Core show you how to earn profits of 80 to 90% each month from your VoIP Customers and still save them 25% or more!
Avaya Aura® Session Border Controller, powered by Acme Packet, secures the IP border for the real time interactive communications that flow outside your internal network. With Avaya Aura® Session Border Controller, your Unified Communications and Contact Center Solutions can securely leverage SIP, while simultaneously extending the power of the Avaya Aura® architecture throughout your enterprise to realize the true benefits of open standards.
Crosscode Technologies Private Limited - Company profileacuser30
CROSSCODE Technologies is a telecom software and solutions company specializing in customer lifecycle management (CLM), call center and CTI technologies. With a core team consisting of professionals from the industry with a considerable amount of experience and expertise in various types of contact center implementations ranging from multi-location global BPOs running 1000+ seats to enterprise level customer care centers with complex back end integrations to enterprise wide ERP platforms like SAP, Siebel, SalesForce, Talisma or custom built solutions or with existing legacy PBX platforms like Avaya, Cisco, Siemens, Nortel or any other make.
CROSSCODE is catering to a diverse set of clients who are being serviced under long term managed service or annualized service agreements for 1 – 3 years. The domains that we cater to are, diverse, ranging from automobile dealers to healthcare majors, from BPO service providers to pharmaceutical service providers, from manufacturers to public utility corporations.
Avaya and Skype Connect PacketBase is an Avaya BusinessPartnerPacketBase, Inc.
On September 29, 2010, Avaya and Skype announced a strategic agreement to deliver innovative, real-time communications and collaboration solutions to businesses of all sizes. The multi-phase deal includes both go-to-market and an industry-first, joint technology integration that seeks to enable businesses to lower costs and expand how employees, customers, partners and suppliers communicate and collaborate with greater convenience and efficiency.
Avaya One-X Mobile SIP for Apple iOS by PacketBasePacketBase, Inc.
Avaya innovations enable enterprise users of Apple mobile devices to connect to dynamic communications functionality with ease. Avaya one-X® Mobile SIP for iOS joins the Avaya one-X Mobile family of devices and adds the capability of Voice over Wi-Fi on a corporate wireless-
enabled Avaya Aura® SIP environ-ment. In this way, users of Apple devices, including the iPhone,
iPod touch and iPad, can take advantage of Voice over Internet Protocol (VoIP) connectivity from their mobile devices.
Own and Operate your very own VoIP Platform. Let Comm-Core show you how to earn profits of 80 to 90% each month from your VoIP Customers and still save them 25% or more!
Avaya Aura® Session Border Controller, powered by Acme Packet, secures the IP border for the real time interactive communications that flow outside your internal network. With Avaya Aura® Session Border Controller, your Unified Communications and Contact Center Solutions can securely leverage SIP, while simultaneously extending the power of the Avaya Aura® architecture throughout your enterprise to realize the true benefits of open standards.
Crosscode Technologies Private Limited - Company profileacuser30
CROSSCODE Technologies is a telecom software and solutions company specializing in customer lifecycle management (CLM), call center and CTI technologies. With a core team consisting of professionals from the industry with a considerable amount of experience and expertise in various types of contact center implementations ranging from multi-location global BPOs running 1000+ seats to enterprise level customer care centers with complex back end integrations to enterprise wide ERP platforms like SAP, Siebel, SalesForce, Talisma or custom built solutions or with existing legacy PBX platforms like Avaya, Cisco, Siemens, Nortel or any other make.
CROSSCODE is catering to a diverse set of clients who are being serviced under long term managed service or annualized service agreements for 1 – 3 years. The domains that we cater to are, diverse, ranging from automobile dealers to healthcare majors, from BPO service providers to pharmaceutical service providers, from manufacturers to public utility corporations.
Avaya and Skype Connect PacketBase is an Avaya BusinessPartnerPacketBase, Inc.
On September 29, 2010, Avaya and Skype announced a strategic agreement to deliver innovative, real-time communications and collaboration solutions to businesses of all sizes. The multi-phase deal includes both go-to-market and an industry-first, joint technology integration that seeks to enable businesses to lower costs and expand how employees, customers, partners and suppliers communicate and collaborate with greater convenience and efficiency.
Avaya One-X Mobile SIP for Apple iOS by PacketBasePacketBase, Inc.
Avaya innovations enable enterprise users of Apple mobile devices to connect to dynamic communications functionality with ease. Avaya one-X® Mobile SIP for iOS joins the Avaya one-X Mobile family of devices and adds the capability of Voice over Wi-Fi on a corporate wireless-
enabled Avaya Aura® SIP environ-ment. In this way, users of Apple devices, including the iPhone,
iPod touch and iPad, can take advantage of Voice over Internet Protocol (VoIP) connectivity from their mobile devices.
Cost Containment for the Physician Owned Hospital is a practical guide outlining several simple and specific strategies for reducing costs for the Physician Owned Hospital.
For more information on healthcare cost reductions visit www.EMN2Save.com and/or 336.992.9090.
14 Lavori di presentazione realizzati nel laboratorio di informatica avanzata condotto dal prof. Alessandro Gemo nell' a.s. 2008-09 con sis. op. e software Open Source nella S.M.S. “G. Carducci”
Deltapath frSIP® Unified Communications Core Long Nguyen
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IP PBX | Call Center | Network | Contact Center | Hotline 1800 - 1900 | Hosted PBX | IP Centrex | Video Conference
57 - 59 Hồ Tùng Mậu, Phường Bến Nghé, Quận 1, HCM
Email: long.npb@ttlcorp.vn - Điện thoại: 08.71080888- 08.73080888
Hotline: 0986883886 - 0905710588
Is your contact center solution entering its end of life stage? Are you faced with budget constraints and are worried about making another massive investment to upgrade your solution?
Contact centers based in the cloud are a cost-effective way to mitigate your investment. With cloud-based solutions, you can continue to use your existing hardware while layering in new features at the network level. You can also seamlessly add in tools like Skype, Google, SIP, and Salesforce. Not only do these solutions make your life easier by managing everything from one place, but it also inherently enables a virtual workforce and provides an effective business continuity solution.
Telephone Wreckers tells you all about Asterisk phone systems - the benefits, features and what product you'll need to build your own custom IP phone system.
ODOO integration with VOIP to record call, check customer details on call, Use softphone inside odoo interface, sending sms, manage call history and map with leads. This module is available with ringcentral app on odoo V9 community edition.
Elision TechnoLab LLP is the leading supplier and pioneer of VoIP solutions all over the world. We provide career-class solutions with powerful communication technology. Our company consists of a team of very skilled individuals who offer and implement solutions in network, data, video and voice infrastructure – hence, we are a one-stop provider for other companies’ technology needs.
Here at Elision, we have the expertise, experience and the latest technologies to make your business communication simple, better, and faster.
Online VoIP Solutions (OVS) is part of the Elision TechnoLab LLP, which was founded in December 2007. This means to say that the world’s pioneer and supplier of VoIP solutions is a division of ETL.
Working with a lot of innovative and leading service providers in the core domain VoIP, our company pampers the telecommunication market, which range from start-up companies to established and well-known industry leaders.
With a lot of areas of expertise such as Interactive Voice Response (IVR), VoIP Billing, Least Cost Routing, CallCenter Predictive Dialer, IP/PBX, Voice Broadcasting and different telecommunication solutions are all innovative products that we take pride against our competitors.
In addition, the product portfolio of our company includes Video Telephony, Voice Logger and Click2Call Web and Calling Card solutions for worldwide calling that will lessen the cost to almost 80 percent.
Predictive Dialer –has the ability to increase sales by as much as double per hour for each agent. It eliminate much of the wasted time an agent would normally spend waiting for a call to be answered, ensuring that the agent is spending his or her time actually selling.
Click2Call Web – an innovative technology in order to engage your online visitors over a telephone.
IVR System – a technology that automates communications and contacts with telephone callers.
IP/PBX – helps in minimizing the monthly telephone bills of corporate homes while offering a more effective way of communication.
Voice Broadcasting – a mass communication method that sends pre-recorded message to different call recipients at once.
Video Telephony – you can receive and make unlimited quality video phone calls worldwide.
Voice Logger – provides full-featured sophisticated voice recording together with everyday report of entire call logs.
Our partners and clients are our most important asset as Elision TechnoLab LLP takes pride in developing long-term and strategic commitment with them. The diverse solutions and focuses approach of Elision TechnoLab LLP, along with experience, addresses the needs of service providers on a regular basis. We offer 24/7 support to our clients and make sure that their services are available at all times.
Talking SIP Sales Presentation that provides an overview of Talking SIP, the industry's award winning and leading Application, Media and Billing Server that powers the top next-generation networks around the world.
Voice over Internet Protocol (Voice over IP, VoIP and IP telephony) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. The terms Internet telephony, broadband telephony, and broadband phone service specifically refer to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN).The steps and principals involved in originating VoIP telephone calls are similar to traditional digital telephony and involve signaling, channel setup, digitization of the analog voice signals, and encoding.
Comcast Business voice edge technical overview MichaelBencic2
Voice Edge is a turn key Voip solution backed by Comcast. Polycom handset powered by a Broadsoft server and guaranteed QOS. Low capital outlay, high functionality product to replace existing antiquated PBX at a competitive price.
2. simplifying TELECOM
VoIP TELEPHONY
FAX SERVER
IVR
VOICE MAIL OVER EMAIL
CALL RECORDING
CONFERENCES
CALL BILLING
INSTANT MESSAGING SERVER
IM GATEWAY INTEGRATIONS MSN/Gtalk/..
CALL CENTER
CRM
MAIL SERVER
S/W APPLICATION DEVELOPMENT
THIRD PARTY S/W INTEGRATIONS
Advantage 2000 UCS advantages...
CONNECTING YOUR BUSINESS using UNIFIED COMMUNICATIONS
Softech Microsystems Brings you “Advantage 2000 Unified Communication Server”,
an State-Of-The-Art latest communication platform with Collaboration, IM integra-
tion, Smart phone and Web based calling extensions, Call recording and Voice Mail
over email etc.
SMB and Enterprise seeking Collaboration among Employees and Branch offices
leveraging existing Data Networks and Internet connections can now enjoy services
such as seem less calling between branches, Instant messaging, video calling, smart
phone extensions over Wifi or Data connection. Browser based calls are now possi-
ble.
Multitude of Enterprise class Telecom services such as Fax server, Fax over email,
Conference rooms, IM gateway integration such as Skype and Gtalk etc, Desk Video
Phones and Soft Phones on Smart phones can be used with Advantage 2000 UCS.
WiFi Enabled Smart phones with Data connections work as your mobile extension.
28 years of Experience at work for you
communications integrated to optimize business processes
What is Unified Communication?
Unified communications is an evolving set of technologies that automates and
unifies human and device communications in a common context and experience.
It optimizes business processes and enhances human communications by reduc-
ing latency, managing flows, and eliminating device and media dependencies.[1]
Unified communications (UC) is the integration of real-time communication ser-
vices such as instant messaging (chat), presence information, telephony
(including IP telephony), Video Calling, Call Control, with non-real-time communica-
tion services such as unified messaging (integrated voicemail, email, SMS and fax).[2]
Supports Analog / Digital Trunk IP Gateways and SIP trunks
Supports third party SIP phones and Soft Phones
Supports Analog Extensions IP Gateways
Supports Backup / Restore installation for UCS
Supports Online Server Management for easy maintenance
Supports integration with other legacy PBX / IPPBX
www.softechms.com
IP Hard Phone
3. Branch Office Integration
Branch Offices can be connected
with Fail-over and Centralized in-
stallations providing seamless One-
Office environment. Remote / Home
users can enjoy continued services
from any location.
Smart Phone Extensions
Wifi enabled Smart Phones (Android/
Windows/IOS) installed with Soft
Phones work with Advantage 2000
UCS as conveniently as a Desk Phone.
Many different brands of Soft Phones
offer Host of features supported by
UCS.
IM gateways Integration
Remote Users abroad who prefer us-
ing IM gateways such as MSN / Gtalk
or Skype can be integrated with the
Advantage 2000 UCS as an extension
or trunk. Providing a really global con-
nectivity to the SMB and Enterprise
that they require to stay connected
with their Customers and Employees
both local and abroad.
Call Center Software, with Advantage 2000 UCS
SMB and Enterprise desperately needing to have Full featured Call Center to serve
customers, have shied away due to heavy Ownership, License and Maintenance
Costs involved with Proprietary Call Centers Systems .
Advantage 2000 UCS offers a Full Featured Call Center Solution as an extension to its
vast services at phenomenally Low Cost.
CRM Software, with Advantage 2000 UCS
CRM software have traditionally been accessible only to Large Enterprise due to
Heavy Total Costs of Ownership TCO. The needs of SMB and Enterprise are similar in
the area of Sales, Marketing and Services Management.
A CRM Software undoubtedly increases efficiency of any organization, whether
small or large, by organizing operations, managing customers requests and provid-
ing essential insights into the sales, marketing and services business related Data to
the management of the organization.
Enterprise Class CRM software, available with Advantage 2000 UCS, offers a Full
Featured service. Softech Offers Deployment, Customization, Integration with Third
Party Software, and extended Software development services for CRM on Ad-
vantage 2000 UCS, enabling SMB and Enterprise to enter a new era of Unified com-
munications integrated with the CRM and Call Center Software as extension to the
Advantage 2000 UCS.
Visitor on your website can directly call CC agents.
Customers buying thru website can directly fill a CRM order form.
Customers Support can manage services, warranties and SLA.
Customer surveys or orders can be entered into CRM order form by CC agents.
Quotations can be made and sent via CRM over email to customers.
Remote CC agents / Home Agents can use all features of CC and CRM seamlessly
while over the phone with organization and Customers.
simplifying TELECOMwww.softechms.com
Bria 4—Android
Softphone
4. IP PBX FEATURES
Call recording
Voicemail indication over phone light
Voicemail-to-Email functionality
(with / without attachment option)
Flexible and configurable IVR
Separate IVR for individual trunks
Voice synthesis support
IP terminal batch configuration tool
Integrated echo canceller by software
End Point Configurator
Support for video-phones
Hardware detection interface ( Gateways)
DHCP server for dynamic IP
Web-based operator panel
Call parking
Call detail record (CDR) report
Billing and consumption report ( $ value and costs)
Channel usage reports
Support for call queues
Distributed Dial Plan with dundi
Asterisk Real Time
Conference center with virtual rooms ( unlimited)
SIP and IAX support, among others ( provide list)
Supported codecs:
ADPCM, G.711 (A-Law & μ-Law), G.722, G.723.1 (pass through),
G.726, G.728, G.729, GSM, iLBC (optional) among others.
Support for analog interfaces FXS/FXO (PSTN/POTS)
Digital Interfaces (E1/T1/J1) through PRI/BRI/R2 protocols
Caller ID FSK
Multiple trunk support
Incoming and outgoing routes with
support for dial pattern matching
Support for follow-me
Support for ring groups
Support for paging and intercom
Support for time conditions (Time schedule based actions)
Support for PIN sets
Direct Inward System Access (DISA) Direct external dialing
Callback support
Advantage2000 Operator Panel (EOP)
Voip Service Provider configuration
FAX SERVER FEATURES
Fax server based on HylaFax
Fax to email customization
Fax visor with downloaded PDFs
Access control for fax clients
Fax to email application
Can be integrated with Winprint Hylafax
SendFax Module
Fax send through Web Interface
SendFax Module - Fax send through Web Interface
INSTANT MESSAGING FEATURES
Openfire instant messaging server
IM client initiated calls
Web based management for IM server
IM groups support
Support for other IM gateways like MSN, Yahoo Messenger, GTalk
and ICQ /Lync
Report of user sessions ( Chat history?)
Jabber support ( IM protocol)
Plugins support
LDAP support
Server-to-server support
EMAIL FEATURES
Mail server with multi-domain support
Web based management
Support for mail relay
Web based email client
Remote SMTP Module
Support for quotas
Antispam support
Based in Postfix for high email volume
Email List management
GENERAL FEATURES
System resources monitor
Network configurator
Server shutdown from the web
Backup/restore support via Web
Backups on a FTP server
Automatic Backup Restore
ADVANTAGE 2000 UCS Features & Specifications
simplifying TELECOMwww.softechms.com
5. CALL CENTER FEATURES
Web Administration
Do-Not-Call List Support
Support for breaks generation and configuration
Support for integration of external application (CRM, forms) during
campaigns
Support for forms design
Support for generation of scripts by campaign and by queues
Storage of attention script
Support for retries in outgoing campaigns
Support for reports exporting to spreadsheets, PDF, and CSV
Web-based agent console
Support for call transfer from console
Ability to place a call on hold
Support for ingoing and outgoing campaigns
Support for call schedule in outgoing campaigns
Support for call schedule assigned to the same agent
Support for call back login
Execution of multiple simultaneous campaigns
Monitoring of agent assigned to a call
Support for call recording by queues
Predictive dialing
Support for configuration of short call threshold
Maximum wait configuration of a dialed call
Support for activation/deactivation of prediction
Automatic calling from a list of numbers
Asynchronous events assignment
REPORTS
Breaks/rests reports
Call's detail
Calls per hour
Calls per agent
Wait time
Login Logout
Ingoing successful calls
Calls per hour graph
Agent's information
Trunks used per hour
Agents monitoring
Ingoing calls monitoring
Campaign monitoring
Advantage 2000 IP GATEWAYS
FXS IP GATEWAYS
4, 8, 16, 24, 32 Ports
FXO IP GATEWAYS
4, 8, 16 Ports
FSX-FXO IP GATEWAYS
4 FXS + 4FXO
8 FXS + 8FXO
DIGITAL TRUNK IP GATEWAYS
1 x E1,support Echo,ISDN-PRI,G.711 only
2 x E1,support Echo,ISDN-PRI,G.711 only
4 x E1,support Echo,ISDN-PRI,G.711 only
1 x E1/T1, 2*100Base-Tx,1*Console port, 1U chassis, Support
SIP/H.323, SS7/PRI
2 x E1/T1, 2*100Base-Tx,1*Console port, 1U chassis, Support
SIP/H.323, SS7/PRI
4 x E1/T1, 2*100Base-Tx,1*Console port, 1U chassis, Support
SIP/H.323, SS7/PRI
8 x E1/T1, 2*100Base-Tx,1*Console port, 1U chassis, Support
SIP/H.323, SS7/PRI
Minimum Server Specifications
Processor Intel i3 2120
RAM 4 GB
Hard disk From 320GB 2.5" (optional upgrade to 500GB)
RAID1 Dual hard drive for increased system reliability
ADVANTAGE 2000 UCS Features & Specifications
simplifying TELECOM www.softechms.com
6. ADVANTAGE 2000 UCS Features & Specifications
simplifying TELECOMwww.softechms.com
High Availability
Advantage 2000 IPPBX HA is a commercially developed High Availability solution that has re-
worked the Advantage 2000 IPPBX platform to integrate DRBD, Cluster Manager and Pacemak-
er. This enables automatic mirroring and failover between two Advantage 2000 IPPBX Systems.
Your phones and devices are registered to a floating IP address, so the failover between sys-
tems will be transparent to them. Your SIP Trunks will register to the active node, and if utiliz-
ing a PSTN Failover Appliance (optional), your T1 or Analog lines will be directed to the active
node as well. Then when the primary IPPBX is repaired or recovers, you can switch back to the
primary Advantage 2000 IPPBX node in just seconds.
Setup and configuration of Advantage 2000 IPPBX HA is done in the Advantage 2000 IPPBX GUI,
which you can also use as an online management tool to easily switch between nodes.
7. Advantage 2000 is registered and PTA approved. The Unified commu-
nication platform is the state of the art platform to serve SMB and
Enterprise alike. Whether you are a small company or big organiza-
tion, Advantage 2000 UCS can be scaled to suite your budgets and
services it offers.
You can pick and choose from host of features from Advantage 2000
UCS and host of after sales support services / SLAs to strike a balance
between your required feature set and TOC, Total Cost of Ownership.
We will help you design and implement. We will handhold you thru
the business analysis, selection of components, deployment, custom-
ization and after sales support, till the time you require.
Softech Microsystems founded in 1987, has been in Telecom business
since its inception. With more than 9000+ customers all across Paki-
stan ranging from SMB to Enterprise are glowing example of the
Softech Products and reliable services.
Softech Microsystems SALES & SUPPORT
1001, 10th Floor, CAESARS Tower, National IT Park,
Main Shara-e-Faisal, Karachi—75530 Pakistan
+92-21-111-111-729 ph
+92-21-32803121 Fax
sales@softechms.com
www.softechms.com
simplifying TELECOM