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Hosted IP Telephony Presentation


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Hosted IP Telephony Presentation

  1. 1. <ul><li>Pipecentric Overview </li></ul>
  2. 2. <ul><li>VoIP (Voice over Internet Protocol) allows you to make and receive phone calls using a broadband connection, rather than a traditional phone line </li></ul><ul><li>With VoIP you can make and receive calls as normal, from other VoIP users, mobile users, and people with ordinary PSTN landlines </li></ul><ul><li>The integration between the ordinary line and VoIP is seamless and undetectable to callers </li></ul>What is VoIP?
  3. 3. Introduction to Pipecentric <ul><li>Pipecentric is a brand name of Titan Technology Ltd </li></ul><ul><li>Business Class Hosted Voice over IP Solution </li></ul><ul><li>Proven product which is available Now! </li></ul>
  4. 4. Business Class! <ul><li>Based on the well-established Broadsoft Broadworks Platform </li></ul><ul><li>BroadSoft provides VoIP applications to 7 of the top 10 and 13 of the top 25 largest carriers worldwide, as measured by recent annual revenue </li></ul><ul><li>Carrier grade, five nines service (99.999% availability!) </li></ul>
  5. 5. Understanding the key benefits of ‘Hosted IP Telephony’ <ul><li>No need for a PBX (phone system) to be installed/maintained at the customers premises </li></ul><ul><li>No large upfront costs, on-going maintenance charges or fixed term contracts </li></ul><ul><li>Truly beneficial telephony features which can only be delivered from a Hosted Environment </li></ul><ul><li>Free calls between company sites, </li></ul><ul><li>home and remote workers </li></ul>
  6. 6. <ul><li>Alternate Numbers </li></ul><ul><li>Anonymous Call Rejection </li></ul><ul><li>Auto Callback </li></ul><ul><li>Barge In Exempt </li></ul><ul><li>Blind Call Transfer </li></ul><ul><li>Call Forwarding Always </li></ul><ul><li>Call Forwarding Busy </li></ul><ul><li>Call Forwarding No Answer </li></ul><ul><li>Call Forwarding Remote Access </li></ul><ul><li>Call Forwarding Selective </li></ul><ul><li>Call Hold </li></ul><ul><li>Call Notify </li></ul><ul><li>Call Return </li></ul><ul><li>Call Transfer w Consultation </li></ul><ul><li>Call Transfer w Three Way Consultation </li></ul><ul><li>Call Waiting </li></ul><ul><li>Calling Line ID Blocking </li></ul><ul><li>Calling Line ID Blocking Override </li></ul><ul><li>Group Features </li></ul><ul><li>Account Codes </li></ul><ul><li>Authorization Codes </li></ul><ul><li>Call Intercept </li></ul><ul><li>Call Park </li></ul><ul><li>Directed Call Park </li></ul><ul><li>Call Pickup </li></ul><ul><li>Calling Group ID Delivery </li></ul><ul><li>Calling Plan </li></ul><ul><ul><li>Incoming Calls </li></ul></ul><ul><ul><li>Outgoing Calls </li></ul></ul><ul><ul><li>Forwarded/Transferred Calls </li></ul></ul><ul><li>Configurable Attributes </li></ul><ul><ul><li>Calling Line ID </li></ul></ul><ul><ul><li>Extensions </li></ul></ul><ul><ul><li>Feature Codes </li></ul></ul><ul><ul><li>Time Zones </li></ul></ul><ul><li>Hunt Groups </li></ul><ul><li>Loudspeaker Paging </li></ul><ul><li>Music on Hold </li></ul>Personal Features <ul><li>Alternative Numbers </li></ul><ul><li>Calling Name Retrieval </li></ul><ul><li>Call Notify </li></ul><ul><li>Find-me-Follow-me </li></ul><ul><li>Directed Call Pickup with Barge In </li></ul><ul><li>Priority Alert </li></ul><ul><li>Remote Office </li></ul><ul><li>Selective Call Acceptance </li></ul><ul><li>Selective Call Rejection </li></ul><ul><li>Simultaneous Ring Personal </li></ul><ul><li>Voice Messaging User </li></ul><ul><li>Voice Portal </li></ul><ul><li>Unified Messaging </li></ul><ul><li>Shared Call Appearance </li></ul><ul><li>Communicator </li></ul><ul><li>Business Assistant </li></ul><ul><li>Receptionist </li></ul><ul><li>Sequential Ring </li></ul><ul><li>Custom Ring Back </li></ul>Features
  7. 7. Simultaneous Ring Hey Bob, great to hear from you, no I’m not busy this is a perfect time for me. How are things… You <ul><li>Plan to work from home </li></ul><ul><li>But have to meet another client briefly at a local cafe </li></ul><ul><li>Expecting an urgent call from an important client </li></ul><ul><ul><li>No idea when </li></ul></ul><ul><ul><li>You can’t miss this call </li></ul></ul>Your Client Your Office <ul><li>Ring multiple numbers simultaneously </li></ul><ul><li>First number to answer receives the call </li></ul><ul><li>Empowers you to ensure that important calls never go unanswered </li></ul><ul><li>Client only has to remember one number </li></ul>
  8. 8. Activate Remote Office You <ul><li>Are working from your home office (or anywhere for that matter) </li></ul><ul><li>Need to make a number of calls </li></ul><ul><li>Don’t want to show your home number or have the calls billed to your home number </li></ul>02079930250 Punch in number Your Client <ul><li>Work from anywhere with an Internet connection as if at your desk </li></ul><ul><li>All calls billed directly to corporate </li></ul><ul><ul><li>No need to submit that £2 expense for a call </li></ul></ul><ul><li>Protect caller ID information of your current location </li></ul><ul><li>Ensure a professional appearance </li></ul>02079930250 Remote Office
  9. 9. Web Portal login
  10. 10. Web Portal login - Settings
  11. 11. Answer Hold Voicemail End 3-Way Conference Blind / Consult Transfer Call Line selector Pop-Up Notification Outlook/Explorer Integration The Business Assistant is an integrated toolbar that enables users to make and accept telephone calls, and change telephone settings from within Microsoft Outlook and Internet Explorer. The Business Assistant is a carrier class, lightweight desktop communications product for everyday users of Internet Explorer and Microsoft Outlook, which is fully Integrated with the Pipecentric platform. Initiate or end a 3-way conference 3-Way Conference End a Call End Selects call line via drop list Call Line Selector Blind or consult transfer calls Blind / Consult Transfer Pop-Up Notification Voicemail Hold Answer Send an incoming call to voicemail. Also dial voicemail by clicking this button when the call line is blank no active calls are present Transfer to Voicemail, End or answer a call Place a call on hold Answer calls
  12. 12. Customer Premises Equipment <ul><li>Elements needed at the customers premises:- </li></ul><ul><li>ADSL Solution 5 Users </li></ul><ul><li>1 x BT Single PSTN Line (carries ADSL) </li></ul><ul><li>ADSL Connectivity </li></ul><ul><li>ZyXEL Prestige 660H-D1 ADSL Router </li></ul><ul><li>ZyXEL Dimension ES-116P 16x 10/100Mbps Ethernet Switch </li></ul><ul><li>Cat5e Cabling </li></ul><ul><li>5 x Polycom IP SoundPoint Phones </li></ul><ul><li>*Service based on Titan/Griffin Broadband Codec used G711 </li></ul>
  13. 13. Platform Scalability & Resiliency <ul><li>Platform is Geographically split. </li></ul><ul><li>Multiple secure data centres in London Docklands. </li></ul><ul><li>Each service is modular. </li></ul><ul><li>All hardware can scale out, simply by increasing numbers in each service cluster </li></ul>
  14. 14. Platform Architecture
  15. 15. Handsets - Polycom SoundPoint <ul><li>IP320 </li></ul><ul><li>Two Lines </li></ul><ul><li>Half duplex hands free </li></ul><ul><li>PC switch port for single wire </li></ul><ul><li>D edicated RJ-9 headset port </li></ul><ul><li>Support for POE with additional cable </li></ul><ul><li>IP4000 </li></ul><ul><li>- Conference phone </li></ul><ul><li>One line </li></ul><ul><li>Full duplex hands free </li></ul><ul><li>Support for POE with additional </li></ul><ul><li>IP430 </li></ul><ul><li>Two Lines </li></ul><ul><li>Full duplex hands free </li></ul><ul><li>PC switch port for single wire </li></ul><ul><li>D edicated RJ-9 headset port </li></ul><ul><li>Support for POE with additional cable </li></ul><ul><li>IP501 </li></ul><ul><li>Three Lines </li></ul><ul><li>Half duplex hands free </li></ul><ul><li>PC switch port for single wire </li></ul><ul><li>D edicated RJ-9 headset port </li></ul><ul><li>Support for POE with additional cable </li></ul><ul><li>IP601 </li></ul><ul><li>Six lines </li></ul><ul><li>Half duplex hands free </li></ul><ul><li>PC switch port for single wire </li></ul><ul><li>D edicated RJ-9 headset port </li></ul><ul><li>Support for POE with additional cable </li></ul>
  16. 16. Linksys – IP Phones <ul><li>SPA-921 </li></ul><ul><li>- 1 Lines Appearance </li></ul><ul><li>Full duplex hands free </li></ul><ul><li>Headset Jack </li></ul><ul><li>HTTPS provisioning </li></ul><ul><li>SPA-922 </li></ul><ul><li>1 Lines Appearance </li></ul><ul><li>Full duplex hands free </li></ul><ul><li>Headset Jack </li></ul><ul><li>HTTPS provisioning </li></ul><ul><li>PC port for single wire to desktop </li></ul><ul><li>SPA-941 </li></ul><ul><li>- 2 Line Appearance </li></ul><ul><li>Full duplex hands free </li></ul><ul><li>Headset Jack </li></ul><ul><li>HTTPS provisioning </li></ul><ul><li>SPA-942 </li></ul><ul><li>- 2 Line Appearance </li></ul><ul><li>Full duplex hands free </li></ul><ul><li>Headset Jack </li></ul><ul><li>HTTPS provisioning </li></ul><ul><li>PC Port for single wire to desktop </li></ul><ul><li>SPA-962 </li></ul><ul><li>2 Line Appearance </li></ul><ul><li>Colour Screen </li></ul><ul><li>Full duplex hands free </li></ul><ul><li>Headset Jack </li></ul><ul><li>HTTPS provisioning </li></ul><ul><li>PC Port for single wire to desktop </li></ul>
  17. 17. <ul><li>Mobility Service </li></ul>Hosted Users can now make VoIP Calls From their Mobile Using WiFi Broadband connections users can enjoy the service anywhere in the World. On-Net calls are Free to Hosted PBX or SIP Trunk Users Mobile PBX – Allows for PBX feature sets to be delivered to the Mobile handset. Nokia E61 Nokia E90 Nokia E65 Nokia E60 Nokia N95
  18. 18. <ul><li>Cost Effective </li></ul><ul><ul><li>Lower total cost of ownership vs. purchasing equipment </li></ul></ul><ul><li>Feature Rich </li></ul><ul><ul><li>Not only powerful they are easy to use </li></ul></ul><ul><li>Flexible & Scalable </li></ul><ul><ul><li>An end to end solution for every place and everyone </li></ul></ul><ul><li>Simple to use </li></ul><ul><ul><li>Set up new employees, change features – simple as surfing the web </li></ul></ul><ul><li>Future Proof </li></ul><ul><ul><li>Whatever tomorrow brings it will be in </li></ul></ul><ul><ul><li>our network and delivered to YOU </li></ul></ul>Why Pipecentric?