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Alcatel lucent eterprise solution bakrie brother
- 1. Alcatel-Lucent Enterprise IP Communication Solutions
- 3. Introduction Alcatel-Lucent OmniPCX Enterprise
- 4. Architecture Back-up Com Server IP phone Analog Phone FAX SIP Phone Digital Phone 3 rd party PABX Management Console Application Server IP Softphone DECT Com Server Media Gateway PSTN Media Gateway Public Network Network Infrastructure
- 7. Topology
- 12. Handset Option
- 13. 1x20 character display 2 directions navigator Direct access to repertory HandsFree (on 4018) Mute key Redial key Direct access to maibox 6 programmable keys 2 ethernet ports (4018 only) Alcatel OmniDesktop : 4008/4018 3- Smith K evin
- 17. Accessories
- 22. IP Touch terminal OmniPCX Enterprise XML API server (including PRS) XML IP Touch application Internet/Intranet Business Application server XML allows external applications to be integrated into our IP Touch terminals
- 23. IP Touch Caller Display IP Touch Doorcam IP Touch Alarm Broadcast Display a fire alarm message with a map of the nearest exits IP Touch Messenger Adjust the heating and light in room
- 44. OmniGenesys Contact Center OmniGenesys : based on world reknowned CC solution provider, Genesys Labs USA
- 45. Innovative user experience Adaptive to your needs Consistent User Interface My Instant Communicator: the enterprise real-time communications pillar One Number Services Telephony Services Messaging Services Teamwork Services Unified Communication
- 46. Proposed Solution for Bakrie Brother
- 48. Thank You
Editor's Notes
- The Alcatel OmniPCX Enterprise also provides a high level of security and reliability. One of the main enhancements integrated is Spatial Mirroring over corporate Network. This Mirroring allows the installation of two servers (one main and one back up) to improve availability of the solution. This redundancy can be done by placing both servers into two different locations . Then in case of physical problems (fire, floods or other disasters), the back up server is able to maintain operations. The switch is fully transparent for users, even for those in communication.
- In order to be more accurate, when speaking about Voice over IP, it is necessary to distinguish the four possibilities of the INT-IP. The first one is for IP Trunking: interconnection of Call Servers over an IP network.(Either OmniPCXās or H323 compliant IP-PCX) The second one is IP telephony: provision of the necessary services for IP telephony such as signaling, voice guidance, and peer-to-peer switching handling voice calls on the IP network. The third case is the Media Gateway connection. Last but not least, the INT-IP provides the gateway function so that calls outside the IP cloud, e.g. PSTN, ISDN can be made. All these features are provided simultaneously by the same INT-IP up to 60 channels.
- The Alcatel OmniPCX Enterprise adapts to customer profiles. It provides solutions for traditional architectures for full IP configurations, for hybrid IP/TDM configurations.
- In order to interconnect a legacy telephony environment with an IP network, it is possible to use Alcatel OmniPCX Enterprise capabilities. The OmniPCX Enterprise provides all the legacy interfaces et protocols such as: E&M, DPNSS, DC5A, Q-SIG etc, The level of features depends upon the protocol used. It ranges from basic call avec E&M to a more elaborated feature avec Q-SIG.
- Contact center link ā Business Transformation Complete line of contact center Voice centric ACD : SMS integration Mid size multimedia : usability Genesys improvement ā dynamic contact center ā real time optimization of workforce mgmt ā dynamic response to dynamic customer calling Pushing the agent to expedite calls when high queue / overflow to IVR Push to do cross selling and increase call duration on the other hand Launch outbound campaign when time free
- If you go to the second side of your goody, you can see that customers wonāt have any pains providing you and us are able to provide them with Fast Answers, 1st Call Resolution, Personalized Service, Live Support and Self Help.
- If you go to the second side of your goody, you can see that customers wonāt have any pains providing you and us are able to provide them with Fast Answers, 1st Call Resolution, Personalized Service, Live Support and Self Help.