PBX.NET Hosted PBX | Business VOIP Sales Presentation


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PBX.NET Hosted PBX & Business VOIP Sales Presentation

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PBX.NET Hosted PBX | Business VOIP Sales Presentation

  1. 1. Customer Sales Presentation “ YOUR BROADBAND TELEPHONE COMPANY”
  2. 2. Agenda <ul><li>About VoIP </li></ul><ul><li>About </li></ul><ul><li>Services,Products & Features </li></ul><ul><li>Service Delivery </li></ul><ul><li>Customer Support </li></ul><ul><li>Contact Information </li></ul>
  3. 3. What is VoIP? <ul><li>Voice over Internet Protocol/VoIP/IP Telephony/Internet telephony/Broadband telephony/Broadband Phone/Voice over Broadband is the routing of voice conversations over the internet or through any other IP-based network. </li></ul><ul><li>IP can facilitate tasks that may be more difficult to achieve using traditional networks: </li></ul><ul><ul><li>Incoming phone calls can be automatically routed to your VoIP phone, regardless of where you are connected to the network. </li></ul></ul><ul><ul><li>Call center agents using VoIP phones can work from anywhere with a sufficiently fast and stable Internet connection. </li></ul></ul><ul><ul><li>Many VoIP packages include PSTN features that most traditional telecom companies normally charge extra for, or may be unavailable, such as 3-way calling, call forwarding, automatic redial, and caller ID. </li></ul></ul><ul><li>Through mobility features, VoIP allows users to travel anywhere in the world and still make and receive phone calls: </li></ul><ul><ul><li>Subscribers of phone-line replacement services can make and receive local phone calls regardless of their location </li></ul></ul><ul><ul><li>VoIP phones can integrate with other services available over the Internet, including video conversation, message or data file exchange in parallel with the conversation, audio conferencing, managing address books and passing information about whether others are available online to interested parties. </li></ul></ul>
  4. 4. More about VoIP <ul><li>Voice is transported over the IP network, therefore avoiding the Public Switched Telephone Network and the associated expense </li></ul><ul><li>Telephone lines are eliminated and with that the cost, maintenance and administration </li></ul><ul><li>The total cost for local, long distance and international calls is significantly lower than traditional telecom </li></ul><ul><li>VoIP offers more features and communications tools than traditional telecom, and is easier to manage </li></ul><ul><li>Company offices and remote workers communicate more easily and at practically no additional cost </li></ul><ul><li>VoIP delivers the flexibility and scalability of Internet communications </li></ul><ul><li>Customers no longer depend on hardware or locations for their telecom needs </li></ul><ul><li>4 digit dialing, instant messaging, sharing calendars and schedules, anywhere call forwarding, conferencing and other features are part of the VoIP service </li></ul><ul><li>Moves, adds, deletions and changes are done via web administrator and are easier and more cost effective </li></ul><ul><li>Account management and billing are done via website </li></ul><ul><li>System upgrades are done automatically, ensuring that your company has access to the latest VoIP technology </li></ul>
  5. 5. Why are they choosing VOIP? “ Whatever the many reasons, the march is on to VoIP. At some point very soon, you're either an adopter or a holdout. This will be how most business calls are made”. Source: Information week Customer Survey and article, July 2006 <ul><li>Lower Costs 67% </li></ul><ul><li>One Stop Communications Platform 41% </li></ul><ul><li>Increased Collaboration 36% </li></ul>
  6. 6. About PBX.NET <ul><li>Company headquartered in Farmington Hills (Detroit),Michigan. </li></ul><ul><li>Telecom & Data experienced Founder,CEO,and Board of Directors. </li></ul><ul><li>Nationwide network footprint. </li></ul><ul><li>Management has 50+ years experience in Telecommunications & Data. </li></ul><ul><li>Experienced in creating and delivering telecom & data solutions for business and consumers worldwide. </li></ul><ul><li>Customers have the option to “bring their own broadband”, or utilize the PBX.NET's nationwide business network for IP access. </li></ul><ul><li>Utilizes proprietary Cisco protocol VoIP technology platform with increased reliability and security. </li></ul><ul><li>Interconnected with MPLS network for increased speed, efficiency, reliability and security. </li></ul><ul><li>Connected with multiple backbone networks for enhanced telephony and data delivery, which allows PBX.NET to have increased reliability worldwide. </li></ul>
  7. 7. PBX.NET Products <ul><li>Broadband PBX  </li></ul><ul><li>“ Hosted PBX Services” </li></ul><ul><li>Virtual Telephone Line  “Broadband Telephone Services” </li></ul><ul><li> </li></ul>
  8. 8. Broadband PBX  Hosted PBX Services Access/usage managed by Customer IT through website Features accessed by user through website Network managed by Operations IP Phone Corporate LAN Off-Net Call End User On-Net Call USER Dial-Tone Phone PBX.NET Network Other IP User Off-Net Call * Business Model assumes Tier 1 broadband access and quality of service (QOS) ATA Device Public Switched Telephone Network Other IP Network
  9. 9. Broadband PBX  Hosted PBX Services <ul><li>Complete array of PBX features </li></ul><ul><li>Centralized web-based administration </li></ul><ul><li>Built in free local and LD services </li></ul><ul><li>Local Number Portability </li></ul><ul><li>Fully Compliant E.911 services </li></ul><ul><li>Directory Assistance/411 services </li></ul><ul><li>Utilizes certified Cisco IP phones </li></ul><ul><li>Software upgrades and maintenance included with service </li></ul><ul><li>No maintenance cost for moves, adds and changes </li></ul><ul><li>No need for premise based PBX equipment </li></ul><ul><li>No need for local telephone lines (pstn telephone lines can be kept for redundancy and certain fax applications) </li></ul>
  10. 10. Broadband PBX  Features <ul><li>Personal Locator/Find me Follow me </li></ul><ul><li>Voice mail to Email – Unified messaging </li></ul><ul><li>Web and Auto Conferencing </li></ul><ul><li>Auto-attendant </li></ul><ul><li>Centralized administration </li></ul><ul><li>Mobility </li></ul><ul><li>Soft-phone capability </li></ul><ul><li>Plug-in for Microsoft Outlook </li></ul><ul><li>Centralized administration </li></ul><ul><li>Contact list with Speed Dialing </li></ul><ul><li>4 digit dialing plan </li></ul><ul><li>Remote calling </li></ul><ul><li>Web portal for voicemail playback </li></ul><ul><li>Return call from computer </li></ul><ul><li>Personal Web Portal </li></ul><ul><li>Personal Phone Management </li></ul><ul><li>Call logs (missed/received/placed) </li></ul><ul><li>Personalized Inbound call treatments </li></ul><ul><li>And More……… </li></ul><ul><ul><li>Local, Long Distance, Station to </li></ul></ul><ul><ul><li>Station and International Calling </li></ul></ul><ul><ul><li>Call Forwarding/Hold/Park/ </li></ul></ul><ul><ul><li> Pick-up/Transfer </li></ul></ul><ul><ul><li>Caller ID </li></ul></ul><ul><ul><li>Call Waiting </li></ul></ul><ul><ul><li>Music On Hold </li></ul></ul><ul><ul><li>Message Waiting Indicator </li></ul></ul><ul><ul><li>DID/DOD </li></ul></ul><ul><ul><li>Do Not Disturb </li></ul></ul><ul><ul><li>Speed Dialing </li></ul></ul><ul><ul><li>Last Number Redial </li></ul></ul><ul><ul><li>Hunt Group </li></ul></ul><ul><ul><li>Outgoing Dialing Plan </li></ul></ul><ul><ul><li>Speaker Volume Control </li></ul></ul><ul><ul><li>Handset Volume Control </li></ul></ul><ul><ul><li>Hands Free Dialing </li></ul></ul><ul><ul><li>Hook Flash </li></ul></ul><ul><ul><li>Priority Call List </li></ul></ul><ul><ul><li>Selective Call Block and Call </li></ul></ul><ul><ul><li>Forward List </li></ul></ul>
  11. 11. What kind of businesses should consider using a Broadband PBX  ? <ul><li>3 - 100 employees/extensions/seats </li></ul><ul><li>Imminent expiration of network agreement(s) </li></ul><ul><li>Seeking new phone system with increased features such as built-in conference calling </li></ul><ul><li>Requires easy to manage system for moves, adds and changes </li></ul><ul><li>Wants to avoid large capital outlay </li></ul><ul><li>Companies with multiple existing or new locations </li></ul><ul><li>Businesses with virtual workers </li></ul><ul><li>Companies with international presence </li></ul>
  12. 12. Virtual Telephone Line  “Broadband Telephone Services” Legacy PBX Off-Net Call End User On-Net Call USER IAD Device PBX.NET Network Other IP User Off-Net Call Dial-Tone Phones Access/usage managed by Customer IT through website Managed by Network Operations * Business Model assumes Tier 1 broadband access and quality of service (QOS) Dial-Tone Phones Ata Device Public Switched Telephone Network Other IP Network
  13. 13. Virtual Telephone Line  “Broadband Telephone Services” <ul><li>Utilizes existing PBX or Key System while leveraging VoIP technology </li></ul><ul><li>Eliminates cost of local phone lines (pstn telephone line(s) can be kept for redundancy and certain fax applications) </li></ul><ul><li>Unlimited local and LD services </li></ul><ul><li>Optional bundled broadband services </li></ul><ul><li>Analog Telephone Adapter or Integrated Access Device utilized as interfaces </li></ul><ul><li>Local Number Portability </li></ul><ul><li>Utilizes a Broadband Connection for both Voice and Data </li></ul><ul><li>Emergency Out-of-Service Redirects – forward numbers anywhere </li></ul>
  14. 14. Virtual Telephone Line  Features <ul><li>Hunt Group capability </li></ul><ul><li>Caller ID </li></ul><ul><li>Long Distance capability </li></ul><ul><li>911 and E911 service </li></ul><ul><li>Basic access to the Public Switched Network </li></ul><ul><li>Office Administrator Portal </li></ul><ul><li>Local Number Portability </li></ul><ul><li>Reserved DIDs for expansion </li></ul><ul><li>Directory and Operator Services </li></ul><ul><li>Unlimited Inbound Calling </li></ul><ul><li>Voicemail features (at an additional cost if needed) </li></ul>
  15. 15. What businesses should consider using Virtual Telephone Line  <ul><li>Businesses with 3 - 100 employees/extensions/seats </li></ul><ul><li>Imminent expiration of telephone network agreement(s) </li></ul><ul><li>Desires to use VoIP but wants to retain existing PBX/Key System </li></ul><ul><li>Desires to reduce the expense of their local telephone lines and long distance calling </li></ul><ul><li>Look to Virtual Telephone Line  Broadband Telephone Service as a migration path to Broadband PBX  Hosted PBX Service </li></ul>
  16. 16. Benefits of PBX.NET <ul><li>Delivers Enterprise type features for Small and Medium size companies </li></ul><ul><li>Provides reliable and secure business solutions, with solid Quality of Service (QoS) </li></ul><ul><li>Reduces Total Cost of Ownership for the Customer </li></ul><ul><li>Minimizes complexity and maximizes the simplicity of administering features </li></ul><ul><li>Increases customers’ communication, work efficiency and productivity </li></ul>
  17. 17. Why PBX.NET? PBX.NET Network Nationwide Footprint MPLS network for increased speed, efficiency, reliability and security Competitive Pricing 24X7 customer support Multiple carriers connection for reliable delivery Chose your own bandwidth Cisco protocol platform for increased reliability and security Experience in creating and delivering telecom business solutions
  18. 18. Equipment and Features <ul><li>Phone Solutions: Cisco 7960 IP Phone </li></ul><ul><li>High traffic </li></ul><ul><li>Multiple lines </li></ul><ul><li>Hands-free speaker phone and built-in headset connectivity </li></ul><ul><li>Large pixel-base display for access to applications and ease of use </li></ul><ul><li>Cisco 7940 IP Phone </li></ul><ul><li>Cubicle environment, transaction type worker </li></ul><ul><li>At least 2 lines with one having access to telephony features, i.e. Auto-Dial </li></ul><ul><li>Hands-free speaker phone and built-in headset connectivity </li></ul><ul><li>Large pixel-base display for access to applications and ease of use </li></ul><ul><li>Cisco 7912/7905 IP Phone </li></ul><ul><li>Low to medium telephone traffic </li></ul><ul><li>Pixel display and dynamic soft key for easy access to business features </li></ul><ul><li>Maximum 2 calls and one directory number, inline power and integrated 10/100Ethernet switch for connecting a PC (7912 only) </li></ul>ATA (Analog Telephone Adaptor) Solution: Linksys SPA-2002/SPA-2100 or Cisco ATA-186/188
  19. 19. Service Delivery <ul><li>Standard delivery process includes constant communication with the customer </li></ul><ul><li>Delivery process is customized for client specific needs </li></ul><ul><li>Service can be established in 5 to 10 business days for new numbers (based on availability) </li></ul><ul><li>Service establishment for ported numbers could take 30 or more business days, due to varying procedures and intervals for porting from various carriers </li></ul><ul><li>Information & Training Guides are available for customers on the use of PBX.NET's phone features,web portal,web tools,etc..at www.pbx.net . </li></ul><ul><li>Customer support is available 24/7/365 via e-mail,online support center,or toll-free customer support phone number. </li></ul>
  20. 20. Customer Support <ul><li>PBX.NET Customer Support – Customer Service 24 x 7 x 365 </li></ul><ul><li>Three methods to contact Customer Support: </li></ul><ul><ul><li>Call: 866-446-8729/866-I-GOT-PBX </li></ul></ul><ul><ul><li>Email customersupport @ pbx .net </li></ul></ul><ul><ul><li>Fill out an online support ticket: this can be done through any page at http://www.pbx.net . </li></ul></ul>
  21. 21. PBX.NET Contact Information “ YOUR BROADBAND TELEPHONE COMPANY” PBX.NET Corporate Toll Free: 866-342-5864 / 866-DIAL-VOIP 24/7/365 Support Toll Free: 866-446-8729/866-I-GOT-VOIP » Customer Service: customerservice @ pbx .net » Sales: sales@ pbx .net » Tech Support: techsupport @ pbx .net