Transcend is a value-added partner of ShoreTel that has been delivering business solutions since 1984. It has a methodical sales and implementation process to ensure high quality and has over 95% customer satisfaction. Transcend provides a range of IP telephony, network, security, and video solutions from vendors such as ShoreTel, Cisco, and Avaya to meet customer needs.
UC Partners are author Avaya, Unify, NEC, Panasonic, 3cx dealers, meaning that you know the Avaya, Unify, NEC products you purchase are authentic and protected by the manufacturer’s warranties and Unified Communication Partners 100% guarantee.
CSG have been providing telephony systems for over 15 years and can offer you a range of solutions from the world’s major telephony providers, be that on premise or the cloud. Break free from traditional ISDN and discover why modern businesses are choosing to upgrade to telephony solutions.
UC Partners are author Avaya, Unify, NEC, Panasonic, 3cx dealers, meaning that you know the Avaya, Unify, NEC products you purchase are authentic and protected by the manufacturer’s warranties and Unified Communication Partners 100% guarantee.
CSG have been providing telephony systems for over 15 years and can offer you a range of solutions from the world’s major telephony providers, be that on premise or the cloud. Break free from traditional ISDN and discover why modern businesses are choosing to upgrade to telephony solutions.
Find out how a new SIP phone system can change your business and reduce your costs dramatically. contact me today on 085-8633258 so we can explore your options together in further detail
Deltapath frSIP® Unified Communications Core Long Nguyen
CÔNG TY CỔ PHẦN CÔNG NGHỆ TIME TRUE LIFE
IP PBX | Call Center | Network | Contact Center | Hotline 1800 - 1900 | Hosted PBX | IP Centrex | Video Conference
57 - 59 Hồ Tùng Mậu, Phường Bến Nghé, Quận 1, HCM
Email: long.npb@ttlcorp.vn - Điện thoại: 08.71080888- 08.73080888
Hotline: 0986883886 - 0905710588
Panasonic KX-NS700 Telephone System Infobest4systems
All about the Panasonic KX-NS700 Telephone System which is available at http://www.best4systems.co.uk/panasonic-kx-ns700-smart-hybrid-telephone-system.html
Alcatel Lucent 8 Series IP Touch Phonesbest4systems
Alcatel Lucent 8 Series IP Touch Phones all available at http://www.best4systems.co.uk/alcatel and providing the best in convergent business comunications
Today's challenging business scenario requires small corporations to be productive and deliver excellent customer services with limited human and IT resources. An efficient phone system that can streamline business communication, control telephony cost and involve flexibility in operating style is the need of the hour.
Matrix ETERNITY NE is a small yet powerful phone system for small business delivering all advanced features and functionalities as available with enterprise-grade IP-PBXs.
Call center dialer
GSM gateway dialer
voip dialer
analog dialer
contact center solutins
call center solutions
unifed communications
IPPBX
EPABX
PBX
voip pbx
voice logger
pri voice logger
isdn voice logger
analog voice logger
pri voice recorder
analog voice recorder
voip voice recorder
IVRS
IVRS System
IVRS Solution
Interactive voice response solutions
inbound ivrs
outbound ivrs
ACD
CTI
outbound dialing solution
Inbound dialing solution
inbound calling
outbound calling
outbound dialer
inbound dialer
predictive dialer
progressive dialer
preview dialer
power dialer
dialer
OBD
conference bridge solutions
call center setup
call center setup solution
domestic dialer
internaitonal dialer
domestic call center dialer
internatioanl call center dialer
BACK OFFICE EFFICCIENCY
CALL CENTER MODERNIZATION
CLOUD CONTACT CENTTER
COLLECTIONS
MOBILE CUSTOMER CARE
MOBILE MARKETING
MULTI-CHANNEL CONTACT CENTER
PROACTIVE CUSTOMER COMMUNICATION
SELF-SERVICE IVR
SOCIAL CUSTOMER SERVICE
SPEECH / TEXT ANALYTICS
WEB CUSTOMER SERVICE
WORKFORCE OPTIMIZATION & ANALYTICS
call centre technology
asterisk call center
hybreed technology
Wave IP is more than a phone system.
Wave IP is a Unified Communications solution for every user. It offers easy to use business telephony and voice applications that drive employee productivity and improve customer service. If you use your phone only for making calls you may
not be working as productively as you could.
Westcon Avaya IP Office R9 Launch Event PresentationsWESTCON EMEA
Full presentation deck from the Westcon commercial event around Avaya's latest IP Office release 9.0. Hosted at the London Film Museum on 8th October 2013.
Find out how a new SIP phone system can change your business and reduce your costs dramatically. contact me today on 085-8633258 so we can explore your options together in further detail
Deltapath frSIP® Unified Communications Core Long Nguyen
CÔNG TY CỔ PHẦN CÔNG NGHỆ TIME TRUE LIFE
IP PBX | Call Center | Network | Contact Center | Hotline 1800 - 1900 | Hosted PBX | IP Centrex | Video Conference
57 - 59 Hồ Tùng Mậu, Phường Bến Nghé, Quận 1, HCM
Email: long.npb@ttlcorp.vn - Điện thoại: 08.71080888- 08.73080888
Hotline: 0986883886 - 0905710588
Panasonic KX-NS700 Telephone System Infobest4systems
All about the Panasonic KX-NS700 Telephone System which is available at http://www.best4systems.co.uk/panasonic-kx-ns700-smart-hybrid-telephone-system.html
Alcatel Lucent 8 Series IP Touch Phonesbest4systems
Alcatel Lucent 8 Series IP Touch Phones all available at http://www.best4systems.co.uk/alcatel and providing the best in convergent business comunications
Today's challenging business scenario requires small corporations to be productive and deliver excellent customer services with limited human and IT resources. An efficient phone system that can streamline business communication, control telephony cost and involve flexibility in operating style is the need of the hour.
Matrix ETERNITY NE is a small yet powerful phone system for small business delivering all advanced features and functionalities as available with enterprise-grade IP-PBXs.
Call center dialer
GSM gateway dialer
voip dialer
analog dialer
contact center solutins
call center solutions
unifed communications
IPPBX
EPABX
PBX
voip pbx
voice logger
pri voice logger
isdn voice logger
analog voice logger
pri voice recorder
analog voice recorder
voip voice recorder
IVRS
IVRS System
IVRS Solution
Interactive voice response solutions
inbound ivrs
outbound ivrs
ACD
CTI
outbound dialing solution
Inbound dialing solution
inbound calling
outbound calling
outbound dialer
inbound dialer
predictive dialer
progressive dialer
preview dialer
power dialer
dialer
OBD
conference bridge solutions
call center setup
call center setup solution
domestic dialer
internaitonal dialer
domestic call center dialer
internatioanl call center dialer
BACK OFFICE EFFICCIENCY
CALL CENTER MODERNIZATION
CLOUD CONTACT CENTTER
COLLECTIONS
MOBILE CUSTOMER CARE
MOBILE MARKETING
MULTI-CHANNEL CONTACT CENTER
PROACTIVE CUSTOMER COMMUNICATION
SELF-SERVICE IVR
SOCIAL CUSTOMER SERVICE
SPEECH / TEXT ANALYTICS
WEB CUSTOMER SERVICE
WORKFORCE OPTIMIZATION & ANALYTICS
call centre technology
asterisk call center
hybreed technology
Wave IP is more than a phone system.
Wave IP is a Unified Communications solution for every user. It offers easy to use business telephony and voice applications that drive employee productivity and improve customer service. If you use your phone only for making calls you may
not be working as productively as you could.
Westcon Avaya IP Office R9 Launch Event PresentationsWESTCON EMEA
Full presentation deck from the Westcon commercial event around Avaya's latest IP Office release 9.0. Hosted at the London Film Museum on 8th October 2013.
To keep up with the changing pace of today’s business landscape and ever-evolving operational standards, your business requires modern communication and collaboration platforms. collab9 brings you the right set of cloud–hosted unified communications services.
Green Pearl is Tadiran’s pure IP communications solution for the small and
medium business. Optimally configured to meet the needs of your business,
Green Pearl is a powerful, yet affordable off-the-shelf standalone system.
All-inclusive by design, it boasts a multitude of telephony features and is
designed for ease-of-use. You simply plug in your favorite phone and start
communicating. In a class of its own, Green Pearl has much to offer.
net2phone presents an opportunity to upgrade your business phone system. Migrating to the cloud – via net2phone - will provide significant cost savings and the ability to communicate more effectively.
1. TRANSCEND COMMUNICATIONS PEOPLE | EXPERIENCE | SERVICE
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4. What Solutions Does Transcend Provide? This base and its building blocks are Transcend’s discipline. Data Security Enterprise Network LAN/WAN IP Telephony IP Wireless IP Video
5. TRUE CONVERGENCE RSA AVAYA SHORETEL Cisco, ADTRAN, HP… VBRICK LIFESIZE We only partner with vendors who believe in the same value propositions as Transcend HP
12. Infonetics: ShoreTel Shines at Ease-of-Use, Pricing, and Price-to-Performance Source: Infonetics Report. User Plans for Voice over IP: North America 2007 , April 2007
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14. ShoreTel Products ShoreWare ® Applications ShorePhone TM IP Telephones ShoreGear ® Voice Switches Fully Featured Pure IP Unified Communications System Communications Made Easy.
18. Minimizing Server Use Headquarters Regional Office Server Centric Alternative 9 5 Total Servers: 14 Call Processing E911 Paging Voicemail Desktop Call Handling Operator Client Integrated System Mgmt Total Servers Headquarters Regional Office 1 1 Total Servers: 2 Switch-based
19. ShoreTel 7 Group Pickup Escalation WG Overflow Web Reporting New Switches Contact Center Supports More Agents, Improved Workflow, Better Support for Abandoned Calls History of Continuous Innovation ShoreTel 1 144 Users Distributed PBX Desktop Applications Web Management ShoreTel 5.1 10,000 Users IP Phone Failover PSTN Failover 6-Way Conference Call Recording SMDI PBX 560/530/210 ShoreTel 1.1 Operator ShoreTel 1.2 Workgroup Routing CDR ShoreTel 2 1,000 Users Unified Msg Multi-Site SNMP ShoreTel 4.2 Distributed TMS Network PRI Account Codes ShoreTel 4.1 IP Phones AMIS 100 ShoreTel 3 5,000 Users Personal Call Mgr Presence Distributed VM Workgroup Queue Intl Dial Plan Contact Center Routing, IVR, ACD, CTI, E-mail / Web, Real-time rpt, Custom rpt ShoreTel 4.3 Multiple Line Intercom SoftPhone FindMe Web Client Multiplicity, Monitor, Barge Terminal Services ShoreTel 5.2 Languages Hunt Groups Whisper Page Group Page SMDI VM ShoreTel 6 Office Anywhere SIP Encryption On Net Dialing Prgm Buttons 110 ShoreTel 6.1 Bridge Call App Centrex Flash 212k 230 560g 115 265 IP 565 ShoreTel 7.5 Increased Capacity Improved Usability Extending Productivity IP 565g BB 24 ShoreTel 8.1 Expanded Range of Devices, Voicemail Switches; Advanced Functionality, Improved Flexibility for Remote Connectivity ShoreTel 8 Improved Interfaces, Video, Additional SIP Device Support IP 230g ShoreTel 9 Enhanced Personalized Communications ShoreTel 9 N+1 Spare Switch Option IP 8000 1998 1999 2000 2002 2001 2004 2003 2006 2005 2007 2008 2009
20. ShorePhone IP Telephones IP 115 Lobby IP 212 k Key Systems IP 230 / IP 230g* w/BB24 Operators / Assistants IP 265 Professional IP 560 / IP 560g* Executive/ Assistant IP 8000 Conference Rooms * Gigabit desktop support IP 565g* Color Bluetooth ®
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29. Complete Contact Center Portfolio Call Center Role Technology Basic Emerging Advanced Leading Edge Tactical Necessary Valued Asset Service Differentiator Enterprise-wide Strategic Value Workgroups Contact Center Enterprise Contact Center CIM Customer Interaction Management System
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37. Thank You! Questions? Jim Anderson Transcend Communications 763-488-6056 [email_address]
Editor's Notes
Reduced foot print (ST 7 and beyond) – no more ‘ST walls’, rack space can cost Combination Models: SG 220T1 (ST7) 220E1 (2H 07) – Hi IP density with digital trunks – other switches required at site for analog requirements 220T1A – All in one for site of about 50 users - equivalent of a SGT1, SG40 & SG60 in one box Higher IP Phone Density (ST 7.5 and beyond) Up to 220 IP phones on all 220 models Voice mail in the switch: SG 50V, SG 90V, SG 90BRIV (1H 08) Provides survivable VM to small standalone sites with local auto attendant functionality Linux OS, Flash memory for VM & message storage Same number of mailboxes as maximum number of IP phones Micro site switch: SG 30, SG 30BRI (1H 08) Provide small site survivable switch – VM, trunks provided at central site Part of the ShoreTel single system image High density analog extension support: SG24A (1H 08) High density FXS support at a lower cost than current models FXS support for 24 devices and make me conference facility
ShoreTel demonstrated MTBFs are excellent, and we believe ShoreTel is the most reliable PBX product. We challenge anyone to produce better MTBFs for PBXes. Reliability numbers for competitors’ products are difficult to obtain. A Cisco white paper, “IP Telephony: The Five Nines Story”, published in 2002, listed gateway MTBF at 36,000 hours and call manager server MTBF at 40,000 hours. This paper is no longer available on Cisco’s web site Any PBX MTBF numbers from competitors are kindly accepted and will be highly appreciated. Email them to ebasart@shoretel.com. Take away: 17-36 years MTBF is fantastic. When you show to a customer, they may be incredulous. There is a hitch to this, and that’s on the next slide: The Bathtub Curve
26/06/09
The ShoreTel distirbuted architecture is inherently fault tolerant without need for complex add-ons . . . In the LIKELY case of a WAN failure . . . Internal calls within site fully operational Internal calls between sites get PSTN fail-over External calls fully operational
In the case of ShoreGear voice switch failure, IP phones register with available ShoreGear voice switches at the site And this is delivered with N+1 sparing vs. Nx2 sparing
In the case of a gateway failure, Outbound calls route around failed gateway Inbound calls re-routed by service provider (PRI)
In the case of a LAN failure, Redundant uplinks on the ShoreGear voice switch protect the system
In the case of a LAN failure, Redundant uplinks on the ShoreGear voice switch protect the system